Bring more customer engagements with your business
Updated March 04, 2023
Bring more customer engagements with your business
Score 9 out of 10
Vetted Review
Verified User
Software Version
Enterprise
Overall Satisfaction with Zoho CRM
We are using the Zoho CRM across our organization to manage our customers, projects, and communications in between, all from a single cloud-based platform. It offers an easy-to-use interface for managing contacts, sending automated emails and notifications, managing inventory, and implementing AI assistants to answer our customers. Its mobile apps have allowed our customers to stay in sync with our business all the time anywhere, generating more leads and deals. By implementing Zoho CRM, we have increased customer retention like never before, making our services more reliable, yielding more business revenue.
- Easy to use cloud-based CRM.
- Manage leads, contacts, accounts, activities, deals, and reports from a single application suite.
- Offers a free version and paid version starting just from $14 per month.
- Suitable for small to enterprise level businesses.
- Zoho CRM is a software as a service product that you can't host on your private server.
- User experience needs improvement to make it more faster to use.
- Implementing the Zoho CRM has increased our customer retention period.
- It has helped our business to generate more leads.
- Since it is a software as a service product, it has decreased the reliability on privacy of our key business information.
We selected Zoho CRM against other alternatives for faster implementation, cheaper pricing, and eco-system of other Zoho products.
Do you think Zoho CRM delivers good value for the price?
Yes
Are you happy with Zoho CRM's feature set?
Yes
Did Zoho CRM live up to sales and marketing promises?
Yes
Did implementation of Zoho CRM go as expected?
Yes
Would you buy Zoho CRM again?
Yes