Zuora Complete Business Solutions
March 23, 2016

Zuora Complete Business Solutions

Vivek Chaturvedi | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zuora

Zuora is being used by the finance department for products like Audicy and AAPC Coder for renewal and periodic payments received. The AAPC website is linked to online payment by credit cards through Zuora.
  • Zuora has capability for analysis of financial data and provides managerial reports for decision making.
  • Zuora has automated renewal of payments automatically.
  • Once card details and payment frequency [are[ updated the AR part is made easy.
  • Report for Aging giving date wise
ERP Oracle and SAP and Phoenix.
Zuora is well suited for automation purposes.

Using Zuora

140 - Finance and Accounting
10 - Technical and Functional Knowledge
  • Business Growth
  • E Commerce
  • Financial Reporting
  • Online payment reconciliation
  • AR Reports
  • CRM system
  • Inventory management
Excellent system
  • Business has grown and easy to handle
  • Real time reports

Evaluating Zuora and Competitors

Yes - Phoenix
  • Product Usability
  • Product Reputation
  • Existing Relationship with the Vendor
  • Analyst Reports
  • Third-party Reviews
Zuora Support

Zuora Implementation

  • Vendor implemented
  • Professional services company
Yes - 2nd stage of implementation
Change management was a minor issue with the implementation - Zuora can be used
  • Real time testing
  • Product updation

Zuora Support

Fully Automated system
Quick Resolution
Good followup
Knowledgeable team
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
Problems left unsolved
Yes - It saved lot of time

Using Zuora

Zuora is super for business growth
Like to use
Relatively simple
Easy to use
Well integrated
Quick to learn
Feel confident using
  • Account Receivable
  • Financial Reporting
Yes - It is excellent and Ecommerce friendly