7shifts is a restaurant workforce and scheduling management application, which also features collaboration features, from the Canadian company of the same name.
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ClickUp
Score 8.5 out of 10
Small Businesses (1-50 employees)
ClickUp is an all-in-one productivity platform. It’s a hub where teams can come together to plan, organize, and collaborate on work using tasks, Docs, Chat, Goals, and Whiteboard. Customized with just a few clicks, ClickUp helps teams of all types and sizes deliver work more effectively, to boost productivity to new heights. ClickUp aims to make the world more productive by removing friction caused by using many different applications. The platform boasts millions…
7Shifts is ideal for a broad number of restaurant clients, whether it is a single unit, independent location or multi-unit, multi-jurisdiction group like ours. Pricing is very reasonable, and as mentioned earlier, a lightweight and intuitive platform makes it easy to implement and maintain, and scalable for growth
ClickUp is well-suited for small organizations looking to grow and scale with their software. It's a robust, all-in-one program. Its multiple view options allow teams and individuals to utilize whichever type of view (boards, lists, tables, calendar, Gantt) works best for the information it holds. Because of all the options available, ClickUp may be overwhelming for a solo entrepreneur. Even with pre-made templates, setting up spaces to promote the most effective productivity may be daunting.
When creating schedules I wish there was a way to remember the last schedule you were on instead of ordering them in alphabetical order.
When working on a schedule, again when you revisit it, it alphabetizes the employees instead of keeping them in the order you add them. This is pertinent for our business because we're reservation-based and work off of a rotating schedule where the lowest ones are called off if there are not enough reservations.
UI: A lot of our clients find it overly confusing to use
Resource planning: It's very difficult to resource plan within the app without mapping 100s of dependancies for when something goes over estimate or the timeline moves
Separate client facing and internal comments. We have to maintain two boards for each client due to this
It has been a game-changer in terms of project tracking, as animation is a demanding product that requires multiple layers of analysis, revisions, tracking, scheduling, etc. ClickUp simplifies many approvals as anyone can easily add items, and you can tag the people who need to look at them.
Far easier to use than any other PM tool. ClickUp is incredibly intuitive and had us saving time and energy within the first week of implementation. In my opinion, PM software should make it easier to focus on the deliverables - it shouldn't take all your time and energy to learn how to use the tool in the first place. ClickUp is a user-friendly tool that actually helps us focus on what's important.
For over a year ClickUp was unavailable to us just twice for a couple of hours. I would say for a system this big and working globally that was a minor issue. They managed to fix all the issues within a couple hours and then it was back up and running perfectly fine.
The speed of ClickUp is average to be honest. This is one of the biggest flaws of the system, sometimes it's also lagging a little bit but we also have a lot of documents, lists etc. on our workspace. However, with the next version of ClickUp I've seen they are planning to increase the speed by almost 500%, probably by changing the technology, so I am more than looking forward to it.
I would say everyone at our store really appreciates the fact that we have 7shifts. We would be lost with out it. It would be hard to find anyone that does not support the software.
I started using ClickUp when it was what most would consider a baby company. There were the occasional bugs that made working in ClickUp a little bit of a headache, but the support feature allowed me to chat with a real persona and communicate my issues. I would always get prompt support and someone willing to really help me, not just point me to FAQ pages. Not feeling like a number really makes a difference.
There are multiple guides on literally all of the functions you can find within the system, therefore it's easy to learn anything you'd really like to use, starting from project and people management, down to Gantts, mind maps, time tracking, inviting Clients as guests to work with you on the projects and so much more.
Though the problems were noticeable, they didn't make it impossible to use the software. Thankfully, the notification overload came as a signal that people were receiving updates when needed, and having more notifications meant that the software worked. Now, the solution was to tag the appropriate team members instead of having everyone see everything.
For me, 7Shifts has the same amount of functionality, but for a much better price. The app functionality of 7shifts was easier to navigate and allowed me to do more than HotSchedules. I've recommended it to several other local businesses who have implemented it as well and had great luck.
The subscription price offers a very complete package compared to other similar products, so in terms of value for money, it is, in my opinion, the best deal. Even the free version is very complete, allowing you to get an excellent idea of how it would impact a person's workflow before investing in it.
Scaling with ClickUp is superb. If you create a workflow best suited for your organization then it's all about creating new accounts and teaching the new employees the workflow you're using. It's that simple. There is no black magic when it comes to Clickup.
Positive: Less call outs/ and missed communication due to internal conversations that were never communicated. For example, employees tell manager A they are not coming but Manager A does not tell manage B and C.
Positive: Manager log book has helped multiple departments stay in touch and on the pulse of the floor operation. Departments like HR, events, reservations, AP/ AR, etc. are not empowered to be more proactive
Labor and sales are tracked and can be forecasted which has helps us schedule SMARTER
This made collaboration possible, which we never had before. Linking the metrics between departments to the overall goals was a new one for us and made a big difference to how we approach work
Our deadline adherence improved to 80% from around 35%
Our future planning became more accurate as we could forecast, mitigate and navigate around blockers
