What users are saying about
14 Ratings
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Score 7.6 out of 100
69 Ratings
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Score 6.2 out of 100

Feature Set Ratings

  • 8x8 Express ranks higher in 2 feature sets: Cloud PBX, Call Management

Performance & Compatibility of Online Events Software

10.0

8x8 Express

100%

Vonage Business Communications

Feature Set Not Supported
N/A
8x8 Express ranks higher in 1/1 features

High quality audio

10.0
100%
1 Rating
N/A
0 Ratings

Cloud PBX

10.0

8x8 Express

100%
9.4

Vonage Business Communications

94%
8x8 Express ranks higher in 2/3 features

Multi-level Interactive Voice Response (IVR)

10.0
100%
1 Rating
9.0
90%
4 Ratings

Directory of employee names

10.0
100%
1 Rating
10.0
100%
5 Ratings

Hosted PBX

N/A
0 Ratings
9.0
90%
3 Ratings

Call Management

10.0

8x8 Express

100%
9.4

Vonage Business Communications

94%
8x8 Express ranks higher in 7/7 features

Answering rules

10.0
100%
1 Rating
10.0
100%
5 Ratings

Call recording

10.0
100%
1 Rating
8.1
81%
2 Ratings

Call park

10.0
100%
1 Rating
9.0
90%
4 Ratings

Call screening

10.0
100%
1 Rating
10.0
100%
3 Ratings

Message alerts

10.0
100%
1 Rating
10.0
100%
5 Ratings

Business SMS/External Messaging

10.0
100%
1 Rating
N/A
0 Ratings

Voicemail Transcription

10.0
100%
1 Rating
N/A
0 Ratings

Mobile apps

8x8 Express

Feature Set Not Supported
N/A
10.0

Vonage Business Communications

100%
Vonage Business Communications ranks higher in 2/2 features

Mobile app for iOS

N/A
0 Ratings
10.0
100%
5 Ratings

Mobile app for Android

N/A
0 Ratings
10.0
100%
4 Ratings

Attribute Ratings

  • 8x8 Express is rated higher in 1 area: Likelihood to Recommend
  • Vonage Business Communications is rated higher in 1 area: Support Rating

Likelihood to Recommend

10.0

8x8 Express

100%
2 Ratings
3.5

Vonage Business Communications

35%
22 Ratings

Likelihood to Renew

8x8 Express

N/A
0 Ratings
10.0

Vonage Business Communications

100%
1 Rating

Usability

8x8 Express

N/A
0 Ratings
7.5

Vonage Business Communications

75%
2 Ratings

Support Rating

5.5

8x8 Express

55%
1 Rating
8.5

Vonage Business Communications

85%
20 Ratings

Likelihood to Recommend

8x8, Inc.

Business telephone/voicemail services. This has enabled us to no longer need a receptionist, the system handles it all for us. We have been able to route callers easily to the party they need to speak with. This includes virtual mailboxes and auto forwarding which were very useful during the pandemic. Working remotely was seamless with the help of 8x8 Express. We were able to forward calls to our cell phones easily. We can write out a greeting message and they will record it and it sounds great. It's easy to update on an as-needed basis.
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Vonage

Vonage Business Cloud is well suited if you have small or limited IT staff and/or you have many remote workers and little or no on-prem hardware. I would recommend Vonage to small to medium-sized businesses. It would not be well suited to a large organization where everyone works in the same building and the IT staff has servers and staff to manage a VoIP system.
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Pros

8x8, Inc.

  • Being able to forward calls to my cell phone when I am out of office.
  • So much functionality. So many options.
  • One set price instead of a bunch of add-on fees.
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Vonage

  • Eliminates physical phone consoles that can be pricey and unnecessary for staff.
  • Has a companion app that allows you to use your personal cell phone to check messages or make calls.
  • The desktop application is easy to use and has a number of customizable settings so that the app can be minimized but alert you of incoming calls.
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Cons

8x8, Inc.

  • None, so easy for us to use
  • Very responsive the one time we had a billing issue
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Vonage

  • They do not take billing support calls. Online chat only. That can be dicey.
  • Desktop app can have some hiccups and there are frequent updates. Sometimes it switches from my headset to webcam for no reason I can tell. Miss the call be for I figure it out.
  • Text messaging does not handle images. Frustrates my clients when they think they can send me a pic of a signed doc or vin# and I don't get it.
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Pricing Details

8x8 Express

Starting Price

$0

Editions & Modules

8x8 Express editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Vonage Business Communications

    Starting Price

    Editions & Modules

    Vonage Business Communications editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Usability

      8x8, Inc.

      No answers on this topic

      Vonage

      I thought it had very practical and useful usability. It has a clean and simple interface with large fonts that make it easy to read. It isn't particularly difficult, although figuring out some operations may be a bit challenging. For the most part though, it isn't very difficult to use
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      Support Rating

      8x8, Inc.

      If you get less than 4 phones you fall into the online only customer service. There were a couple of times that I could have used more assistance but figuring it out online was a bit of a hassle.
      Read full review

      Vonage

      We hardly have any issues with it to where we need to call them. There was a point where our connections across the board were terrible and it held us up in production quite a bit but since then things have been pretty simple and streamlined.
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      Alternatives Considered

      8x8, Inc.

      I love 8x8. Having not used Polycom phones before, the hardest part was learning how to set up and use the actual phones. 8x8 makes it a seamless transition from using other service providers. Their customer service is excellent although if you get their cheapest plan you will only get online assistance.
      Read full review

      Vonage

      We believe Vonage Business Cloud is best for our organization over the AT&T and the Verizon platforms for several reasons including price, ease of use, connectivity, and other options. Since we have implemented this solution along with newer Polycom phones, we have had very few issues with our phones or our phone platform.
      Read full review

      Return on Investment

      8x8, Inc.

      • Positive impact - pricing is right, service is easy to use.
      • Especially during the pandemic, clients who would normally just pop by the office had to call in. 8x8 Express made that so easy as we could transfer calls to our cell phones, but also received emails when a voicemail was left with an audio recording of the message. We didn't miss a beat!
      • We use some contractors that are not even in the same state as us, but our clients wouldn't know it as autoforwarding calls is super simple and seamless
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      Vonage

      • We were able to remove expensive and out of date phones, and replace them with the user's choice of a new phone or Bluetooth, so we saved money.
      • There was training time that needed to be committed for a 50+ person office which reduced productivity for a while.
      Read full review

      Screenshots

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