8x8 Express (discontinued) vs. Vonage Business Communications

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
8x8 Express (discontinued)
Score 7.1 out of 10
N/A
8x8 Express was a cloud-based phone system that included unlimited calling within the U.S and Canada, HD video conferencing, business SMS and team chat, pre-configured. As of March 2023 8x8 Express is end of sale and no longer available.N/A
Vonage Business Communications
Score 7.8 out of 10
N/A
Vonage Business Cloud is a communication solution aimed at small-midsize companies. It integrates with third party applications, and includes IP-PBX capabilities, video conferencing, and collaboration tools. Pricing starts at $19.99 per month and increases with the amount of phone lines needed.N/A
Pricing
8x8 Express (discontinued)Vonage Business Communications
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
8x8 Express (discontinued)Vonage Business Communications
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
8x8 Express (discontinued)Vonage Business Communications
Considered Both Products
8x8 Express (discontinued)
Chose 8x8 Express (discontinued)
I don't get to choose who we use. We used Vonage and now we use 8x8 Express. I like 8x8 Express because it is easier to use and more user friendly. The app saves so much time when you need to get a hold of someone because the contacts are integrated in the app.
Chose 8x8 Express (discontinued)
8x8 had a similar feature set but was less expensive.
Vonage Business Communications

No answer on this topic

Top Pros
Top Cons
Features
8x8 Express (discontinued)Vonage Business Communications
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
8x8 Express (discontinued)
8.0
6 Ratings
0% above category average
Vonage Business Communications
7.9
4 Ratings
1% below category average
High quality audio8.06 Ratings7.84 Ratings
High quality video8.03 Ratings8.01 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
8x8 Express (discontinued)
8.5
2 Ratings
8% above category average
Vonage Business Communications
5.0
1 Ratings
44% below category average
Desktop sharing8.52 Ratings5.01 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
8x8 Express (discontinued)
8.7
2 Ratings
9% above category average
Vonage Business Communications
7.8
3 Ratings
2% below category average
Calendar integration9.02 Ratings00 Ratings
Meeting initiation8.02 Ratings6.52 Ratings
Record meetings / events9.02 Ratings9.02 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
8x8 Express (discontinued)
8.5
2 Ratings
10% above category average
Vonage Business Communications
-
Ratings
Live chat8.52 Ratings00 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
8x8 Express (discontinued)
9.3
5 Ratings
20% above category average
Vonage Business Communications
9.0
1 Ratings
17% above category average
User authentication9.05 Ratings9.01 Ratings
Participant roles & permissions9.54 Ratings9.01 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
8x8 Express (discontinued)
8.0
6 Ratings
1% below category average
Vonage Business Communications
9.2
8 Ratings
12% above category average
Hosted PBX7.54 Ratings9.55 Ratings
Multi-level Interactive Voice Response (IVR)8.05 Ratings9.06 Ratings
Directory of employee names8.66 Ratings8.78 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
8x8 Express (discontinued)
8.9
6 Ratings
9% above category average
Vonage Business Communications
8.5
9 Ratings
5% above category average
Answering rules9.06 Ratings8.39 Ratings
Call recording9.05 Ratings9.06 Ratings
Call park9.04 Ratings8.37 Ratings
Call screening9.34 Ratings8.37 Ratings
Message alerts9.25 Ratings7.89 Ratings
Business SMS/External Messaging8.54 Ratings8.34 Ratings
Online Fax8.01 Ratings9.01 Ratings
Voicemail Transcription9.05 Ratings9.33 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
8x8 Express (discontinued)
9.7
3 Ratings
15% above category average
Vonage Business Communications
7.3
9 Ratings
14% below category average
Mobile app for iOS9.73 Ratings8.09 Ratings
Mobile app for Android9.62 Ratings6.56 Ratings
Unified Communications Platform and Collaboration
Comparison of Unified Communications Platform and Collaboration features of Product A and Product B
8x8 Express (discontinued)
7.1
5 Ratings
7% below category average
Vonage Business Communications
8.3
3 Ratings
9% above category average
Centralized communications management8.05 Ratings7.73 Ratings
Team messaging8.24 Ratings7.73 Ratings
Team document sharing6.01 Ratings9.01 Ratings
Call and meeting analytics6.03 Ratings9.02 Ratings
Best Alternatives
8x8 Express (discontinued)Vonage Business Communications
Small Businesses
Nextiva
Nextiva
Score 9.2 out of 10
Nextiva
Nextiva
Score 9.2 out of 10
Medium-sized Companies
Nextiva
Nextiva
Score 9.2 out of 10
Nextiva
Nextiva
Score 9.2 out of 10
Enterprises
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.8 out of 10
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.8 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
8x8 Express (discontinued)Vonage Business Communications
Likelihood to Recommend
7.6
(8 ratings)
8.2
(26 ratings)
Likelihood to Renew
-
(0 ratings)
5.0
(2 ratings)
Usability
-
(0 ratings)
5.0
(3 ratings)
Support Rating
9.1
(2 ratings)
1.0
(11 ratings)
User Testimonials
8x8 Express (discontinued)Vonage Business Communications
Likelihood to Recommend
Discontinued Products
The 8x8 app is great and very user friendly and straightforward. Team Members can adjust their own setting as needed.
Read full review
Vonage
Vonage Business Cloud is well suited if you have small or limited IT staff and/or you have many remote workers and little or no on-prem hardware. I would recommend Vonage to small to medium-sized businesses. It would not be well suited to a large organization where everyone works in the same building and the IT staff has servers and staff to manage a VoIP system.
Read full review
Pros
Discontinued Products
  • So easy to use!
  • Voicemail - can be accessed anywhere, includes transcription of the voicemail and an email message with the recording
  • Telephone services without all the fees of a landline service
  • Auto attendant, offering recordings of our messages
Read full review
Vonage
  • Eliminates physical phone consoles that can be pricey and unnecessary for staff.
  • Has a companion app that allows you to use your personal cell phone to check messages or make calls.
  • The desktop application is easy to use and has a number of customizable settings so that the app can be minimized but alert you of incoming calls.
Read full review
Cons
Discontinued Products
  • We are just starting to use the platform and using limited features at the moment and 8x8 is doing everything we need it to do.
Read full review
Vonage
  • They do not take billing support calls. Online chat only. That can be dicey.
  • Desktop app can have some hiccups and there are frequent updates. Sometimes it switches from my headset to webcam for no reason I can tell. Miss the call be for I figure it out.
  • Text messaging does not handle images. Frustrates my clients when they think they can send me a pic of a signed doc or vin# and I don't get it.
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Likelihood to Renew
Discontinued Products
No answers on this topic
Vonage
I think it will be renewed as overall it is a midrange product that mostly does what we need it to
Read full review
Usability
Discontinued Products
No answers on this topic
Vonage
I thought it had very practical and useful usability. It has a clean and simple interface with large fonts that make it easy to read. It isn't particularly difficult, although figuring out some operations may be a bit challenging. For the most part though, it isn't very difficult to use
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Support Rating
Discontinued Products
If you get less than 4 phones you fall into the online only customer service. There were a couple of times that I could have used more assistance but figuring it out online was a bit of a hassle.
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Vonage
We hardly have any issues with it to where we need to call them. There was a point where our connections across the board were terrible and it held us up in production quite a bit but since then things have been pretty simple and streamlined.
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Alternatives Considered
Discontinued Products
8x8 has a much lower cost that avaya for the same features. 8x8 is a bit more user friendly than some other larger well established brands. It still uses industry standards in terminology and call flows to for anyone with voip experience its a pain free switch to make over.
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Vonage
We believe Vonage Business Cloud is best for our organization over the AT&T and the Verizon platforms for several reasons including price, ease of use, connectivity, and other options. Since we have implemented this solution along with newer Polycom phones, we have had very few issues with our phones or our phone platform.
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Return on Investment
Discontinued Products
  • Being able to listen to phone calls when there is a discrepancy
  • Keeping the honest honest by knowing we can listen to calls
  • Easy to communicate internally, been very helpful and time saving
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Vonage
  • We were able to remove expensive and out of date phones, and replace them with the user's choice of a new phone or Bluetooth, so we saved money.
  • There was training time that needed to be committed for a 50+ person office which reduced productivity for a while.
Read full review
ScreenShots

8x8 Express (discontinued) Screenshots

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