What users are saying about
13 Ratings
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Top Rated
244 Ratings
13 Ratings
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Score 6.4 out of 100

Webex Calling

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Top Rated
244 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.8 out of 100

Feature Set Ratings

    Cloud PBX

    8x8 Express

    Feature Set Not Supported
    N/A
    8.6

    Webex Calling

    86%
    Webex Calling ranks higher in 5/5 features

    Hosted PBX

    N/A
    0 Ratings
    8.9
    89%
    77 Ratings

    Multi-level Interactive Voice Response (IVR)

    N/A
    0 Ratings
    8.4
    84%
    76 Ratings

    User templates

    N/A
    0 Ratings
    8.6
    86%
    83 Ratings

    Call reports

    N/A
    0 Ratings
    8.3
    83%
    89 Ratings

    Directory of employee names

    N/A
    0 Ratings
    9.1
    91%
    94 Ratings

    Call Management

    8x8 Express

    Feature Set Not Supported
    N/A
    8.9

    Webex Calling

    89%
    Webex Calling ranks higher in 5/5 features

    Answering rules

    N/A
    0 Ratings
    8.8
    88%
    90 Ratings

    Call recording

    N/A
    0 Ratings
    8.8
    88%
    83 Ratings

    Call park

    N/A
    0 Ratings
    9.0
    90%
    86 Ratings

    Call screening

    N/A
    0 Ratings
    9.0
    90%
    83 Ratings

    Message alerts

    N/A
    0 Ratings
    8.9
    89%
    94 Ratings

    VoIP system collaboration

    8x8 Express

    Feature Set Not Supported
    N/A
    9.1

    Webex Calling

    91%
    Webex Calling ranks higher in 4/4 features

    Video conferencing

    N/A
    0 Ratings
    9.0
    90%
    95 Ratings

    Audio conferencing

    N/A
    0 Ratings
    9.2
    92%
    101 Ratings

    Video screen sharing

    N/A
    0 Ratings
    9.0
    90%
    95 Ratings

    Instant messaging

    N/A
    0 Ratings
    9.1
    91%
    91 Ratings

    Mobile apps

    8x8 Express

    Feature Set Not Supported
    N/A
    9.1

    Webex Calling

    91%
    Webex Calling ranks higher in 2/2 features

    Mobile app for iOS

    N/A
    0 Ratings
    9.1
    91%
    89 Ratings

    Mobile app for Android

    N/A
    0 Ratings
    9.2
    92%
    84 Ratings

    Attribute Ratings

    • 8x8 Express is rated higher in 1 area: Likelihood to Recommend
    • Webex Calling is rated higher in 1 area: Support Rating

    Likelihood to Recommend

    9.1

    8x8 Express

    91%
    1 Rating
    8.6

    Webex Calling

    86%
    107 Ratings

    Likelihood to Renew

    8x8 Express

    N/A
    0 Ratings
    9.6

    Webex Calling

    96%
    2 Ratings

    Usability

    8x8 Express

    N/A
    0 Ratings
    9.6

    Webex Calling

    96%
    3 Ratings

    Support Rating

    5.5

    8x8 Express

    55%
    1 Rating
    10.0

    Webex Calling

    100%
    5 Ratings

    Likelihood to Recommend

    8x8, Inc.

    For the price, having all of these features is amazing. If you have separate divisions and want to not have a ton of crossover with calls this is a great setup. It isn’t a great setup if you need only one phone since it doesn’t make sense since you won’t use most of the features.
    Read full review

    Cisco

    Webex Calling has provided me with a quality service, that adapts to my needs, the video and audio work very well without delays or interruptions, and the wireless connection is excellent, adapting to our needs and with unique features. It is an intuitive and powerful program that offers everything that we require to be successful in our meetings this program is wonderful and what you really need.
    Read full review

    Pros

    8x8, Inc.

    • Being able to forward calls to my cell phone when I am out of office.
    • So much functionality. So many options.
    • One set price instead of a bunch of add-on fees.
    Read full review

    Cisco

    • Audio quality is high as we can control the bandwidth assigned to the voice traffic
    • The App is very comprehensive as well as being easy to administer from both a user and admin perspective.
    • Automatic updates of the service and the soft client mean no effort or impact is required to keep the solution up to date
    Read full review

    Cons

    8x8, Inc.

    • Setup is a pain.
    • Transferring numbers take a long time.
    Read full review

    Cisco

    • The cost of dialing normal numbers using VoIP is higher than the base rate.
    • Webex Calling is expensive compared to its competitors.
    • There are only a few connectors with other platforms.
    • To receive the best audio quality, the software requires a decent internet connection and a lot of bandwidth.
    • I would like to see Webex Calling offer a free trial edition with many features and capabilities.
    Read full review

    Pricing Details

    8x8 Express

    Starting Price

    $0

    Editions & Modules

    8x8 Express editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Webex Calling

      Starting Price

      $17 per month per user

      Editions & Modules

      Webex Calling editions and modules pricing
      EditionModules
      Basic Plan$0.001
      Call Plan$17.002
      Call + Meet Plan$25.003
      Enterprise PlanContact Sales4

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Optional

      Additional Details

      Pricing Info

      Likelihood to Renew

      8x8, Inc.

      No answers on this topic

      Cisco

      because have been using it and its easy to configure and manage
      Read full review

      Usability

      8x8, Inc.

      No answers on this topic

      Cisco

      It is a very easy product to deploy and configure and to really take advantage of. It does not matter if you are using it in an office or your home, or for a security office or a collaboration meeting room - you have the right endpoint available for each case and the configuration parameters to improve the functionality you need.
      Read full review

      Support Rating

      8x8, Inc.

      If you get less than 4 phones you fall into the online only customer service. There were a couple of times that I could have used more assistance but figuring it out online was a bit of a hassle.
      Read full review

      Cisco

      I have been working for a long time with Cisco as a provider and also Cisco TAC and Cisco Support Engineers.
      The support starts right beforehand in the documentation of the product you are interested in. From the start you have a good, complete, and detailed and easy to read datasheet and there's always someone available to answer any questions.
      Read full review

      Alternatives Considered

      8x8, Inc.

      I love 8x8. Having not used Polycom phones before, the hardest part was learning how to set up and use the actual phones. 8x8 makes it a seamless transition from using other service providers. Their customer service is excellent although if you get their cheapest plan you will only get online assistance.
      Read full review

      Cisco

      Cisco Unified Communications Manager (CUCM) does provide more flexibility in design, but is also more difficult than Webex Calling to configure to meet the requirements of the Ray Baum Act where there are multiple locations. CUCM also requires periodic updates, including security updates, periodic replacement of hardware and maintenance and support contracts. Webex Calling (including Webex Teams and Webex Meetings) requires significantly less work to implement and maintain than does the equivalent on-premise solutions.
      Read full review

      Return on Investment

      8x8, Inc.

      • We are still learning all the nuances but we miss much fewer calls.
      • Transitioning calls to the appropriate person is much easier.
      • Ease of use.
      Read full review

      Cisco

      • Very good in terms of ROI. Although it took us a while to get to market, the uptake has been impressive.
      • There is a real push from our customers to replace their current "telephony" system whatever that is, and Webex is a good option in most cases.
      • With a selectable feature set, it would be better as this is something our customers would like, for example, a workspace license with voicemail.
      Read full review

      Screenshots

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