What users are saying about
11 Ratings
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135 Ratings
11 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.5 out of 100

Webex Calling

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135 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.7 out of 100

Likelihood to Recommend

8x8 Express

For the price, having all of these features is amazing. If you have separate divisions and want to not have a ton of crossover with calls this is a great setup. It isn’t a great setup if you need only one phone since it doesn’t make sense since you won’t use most of the features.
Luke Sullivan | TrustRadius Reviewer

Webex Calling

I would recommend that we use Webex [Calling] internally for pretty much everything and anything. Except for if we want to work on a file together or if we can to chat briefly over VoIP. Those are the only times I would say Webex has caused issues for me in the past, otherwise I would always use Webex [Calling].
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

8x8 Express
Webex Calling
9.1
Hosted PBX
8x8 Express
Webex Calling
9.0
Multi-level Interactive Voice Response (IVR)
8x8 Express
Webex Calling
9.3
User templates
8x8 Express
Webex Calling
9.0
Call reports
8x8 Express
Webex Calling
8.8
Directory of employee names
8x8 Express
Webex Calling
9.4

Call Management

8x8 Express
Webex Calling
9.1
Answering rules
8x8 Express
Webex Calling
9.1
Call recording
8x8 Express
Webex Calling
9.4
Call park
8x8 Express
Webex Calling
9.0
Call screening
8x8 Express
Webex Calling
8.8
Message alerts
8x8 Express
Webex Calling
9.1

VoIP system collaboration

8x8 Express
Webex Calling
9.2
Video conferencing
8x8 Express
Webex Calling
9.2
Audio conferencing
8x8 Express
Webex Calling
9.3
Video screen sharing
8x8 Express
Webex Calling
9.2
Instant messaging
8x8 Express
Webex Calling
9.3

Mobile apps

8x8 Express
Webex Calling
8.8
Mobile app for iOS
8x8 Express
Webex Calling
8.6
Mobile app for Android
8x8 Express
Webex Calling
9.1

Pros

8x8 Express

  • Being able to forward calls to my cell phone when I am out of office.
  • So much functionality. So many options.
  • One set price instead of a bunch of add-on fees.
Luke Sullivan | TrustRadius Reviewer

Webex Calling

  • It provides you single app access for chats, calling, meetings.
  • It provides cloud connect model for calling wherein you can select an operator from Cisco's trusted ISP partners.
  • You can also run local ISPs on it using SBCs like audiocodes and this is quite useful in regulated countries like India, Vietnam, Thailand, etc.
Ujjwal Goel | TrustRadius Reviewer

Cons

8x8 Express

  • Setup is a pain.
  • Transferring numbers take a long time.
Luke Sullivan | TrustRadius Reviewer

Webex Calling

  • Sometimes confusing on how to sign on to the Webex
  • Takes 5-10 minutes to download so if you forget to download before the call they will have to wait and is awkward
  • Don’t see a difference between this and zoom calls
Maureen Trattner | TrustRadius Reviewer

Usability

8x8 Express

No score
No answers yet
No answers on this topic

Webex Calling

Webex Calling 9.9
Based on 2 answers
It is a very easy product to deploy and configure and to really take advantage of. It does not matter if you are using it in an office or your home, or for a security office or a collaboration meeting room - you have the right endpoint available for each case and the configuration parameters to improve the functionality you need.
Anonymous | TrustRadius Reviewer

Support Rating

8x8 Express

8x8 Express 5.5
Based on 1 answer
If you get less than 4 phones you fall into the online only customer service. There were a couple of times that I could have used more assistance but figuring it out online was a bit of a hassle.
Luke Sullivan | TrustRadius Reviewer

Webex Calling

Webex Calling 7.6
Based on 4 answers
I have been working for a long time with Cisco as a provider and also Cisco TAC and Cisco Support Engineers.
The support starts right beforehand in the documentation of the product you are interested in. From the start you have a good, complete, and detailed and easy to read datasheet and there's always someone available to answer any questions.
Anonymous | TrustRadius Reviewer

Alternatives Considered

8x8 Express

I love 8x8. Having not used Polycom phones before, the hardest part was learning how to set up and use the actual phones. 8x8 makes it a seamless transition from using other service providers. Their customer service is excellent although if you get their cheapest plan you will only get online assistance.
Luke Sullivan | TrustRadius Reviewer

Webex Calling

It is a user friendly and with a better audio quality, we [use] this integrated with our office phone as well. This is the product which having capabilities in one of all. This is the best known call tools with service similar like Skype and Teams. These other products are good as well but Webex Calling was above the rest because we could integrate it the easiest. Thank you Cisco for launching this and make our life more easier in interaction with peoples on a very good platform.
Raman Sehgal | TrustRadius Reviewer

Return on Investment

8x8 Express

  • We are still learning all the nuances but we miss much fewer calls.
  • Transitioning calls to the appropriate person is much easier.
  • Ease of use.
Luke Sullivan | TrustRadius Reviewer

Webex Calling

  • The reduction in operating expenses in face-to-face meetings has been significant for some years now, but in reality, the saving of money is even more significant in these times of pandemics. Webex Calling is a guarantee of success because we use it every day for different meetings and this is something we appreciate.
Madison Sophia Bennett | TrustRadius Reviewer

Screenshots

8x8 Express

Webex Calling

Pricing Details

8x8 Express

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

8x8 Express Editions & Modules

Additional Pricing Details

Webex Calling

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Webex Calling Editions & Modules

Edition
Basic Plan$0.001
Call Plan$12.001
Call + Meet Plan$20.001
Enterprise PlanContact Sales
  1. user/month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

8x8 Express
9.1
Webex Calling
9.0

Usability

8x8 Express
Webex Calling
9.9

Support Rating

8x8 Express
5.5
Webex Calling
7.6

Add comparison