8x8 Express (discontinued) vs. Webex Calling

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
8x8 Express (discontinued)
Score 7.2 out of 10
N/A
8x8 Express was a cloud-based phone system that included unlimited calling within the U.S and Canada, HD video conferencing, business SMS and team chat, pre-configured. As of March 2023 8x8 Express is end of sale and no longer available.N/A
Webex Calling
Score 8.4 out of 10
N/A
Webex Calling is Cisco’s flagship cloud calling solution with over 12 million users worldwide. It delivers an enterprise-grade calling experience that enables customers to replace PBX hardware with a cloud calling solution. Webex Calling's connectivity and collaboration experience includes calling, meetings, messaging, contact center, and integrated devices.
$11.95
per month per user
Pricing
8x8 Express (discontinued)Webex Calling
Editions & Modules
No answers on this topic
Basic Plan
$0.00
user/month
Cisco Unified Communications Manager
$0
Call Plan
$17.00
user/month
Call + Meet Plan
$25.00
user/month
Enterprise Plan
Contact Sales
Offerings
Pricing Offerings
8x8 Express (discontinued)Webex Calling
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional Details
More Pricing Information
Community Pulse
8x8 Express (discontinued)Webex Calling
Considered Both Products
8x8 Express (discontinued)

No answer on this topic

Webex Calling
Chose Webex Calling
Webex Calling gives a much fuller experience due to the coverage across so many of the areas within Collaboration. Webex manages to bring together many tools into one toolbox, providing a fully immersive experience for the customer which I have yet to see from any of the …
Top Pros
Top Cons
Features
8x8 Express (discontinued)Webex Calling
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
8x8 Express (discontinued)
8.0
6 Ratings
0% above category average
Webex Calling
7.9
6 Ratings
1% below category average
High quality audio8.06 Ratings8.06 Ratings
High quality video8.03 Ratings7.76 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
8x8 Express (discontinued)
8.5
2 Ratings
8% above category average
Webex Calling
8.1
6 Ratings
4% above category average
Desktop sharing8.52 Ratings8.16 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
8x8 Express (discontinued)
8.7
2 Ratings
9% above category average
Webex Calling
7.5
6 Ratings
6% below category average
Calendar integration9.02 Ratings7.96 Ratings
Meeting initiation8.02 Ratings7.06 Ratings
Record meetings / events9.02 Ratings7.46 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
8x8 Express (discontinued)
8.5
2 Ratings
10% above category average
Webex Calling
8.5
3 Ratings
10% above category average
Live chat8.52 Ratings8.53 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
8x8 Express (discontinued)
9.3
5 Ratings
20% above category average
Webex Calling
8.2
5 Ratings
7% above category average
User authentication9.05 Ratings8.25 Ratings
Participant roles & permissions9.54 Ratings8.25 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
8x8 Express (discontinued)
8.0
6 Ratings
1% below category average
Webex Calling
8.1
145 Ratings
0% below category average
Hosted PBX7.54 Ratings8.1108 Ratings
Multi-level Interactive Voice Response (IVR)8.05 Ratings7.9105 Ratings
Directory of employee names8.66 Ratings8.4137 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
8x8 Express (discontinued)
8.9
6 Ratings
9% above category average
Webex Calling
7.6
149 Ratings
7% below category average
Answering rules9.06 Ratings8.3133 Ratings
Call recording9.05 Ratings8.6127 Ratings
Call park9.04 Ratings8.5121 Ratings
Call screening9.34 Ratings8.3115 Ratings
Message alerts9.25 Ratings8.3126 Ratings
Business SMS/External Messaging8.54 Ratings6.12 Ratings
Online Fax8.01 Ratings6.52 Ratings
Voicemail Transcription9.05 Ratings6.65 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
8x8 Express (discontinued)
9.7
3 Ratings
15% above category average
Webex Calling
8.4
143 Ratings
0% above category average
Mobile app for iOS9.73 Ratings8.2128 Ratings
Mobile app for Android9.62 Ratings8.6115 Ratings
Unified Communications Platform and Collaboration
Comparison of Unified Communications Platform and Collaboration features of Product A and Product B
8x8 Express (discontinued)
7.1
5 Ratings
7% below category average
Webex Calling
7.4
6 Ratings
3% below category average
Centralized communications management8.05 Ratings8.05 Ratings
Team messaging8.24 Ratings7.26 Ratings
Team document sharing6.01 Ratings6.96 Ratings
Call and meeting analytics6.03 Ratings7.56 Ratings
Best Alternatives
8x8 Express (discontinued)Webex Calling
Small Businesses
Nextiva
Nextiva
Score 9.2 out of 10
Nextiva
Nextiva
Score 9.2 out of 10
Medium-sized Companies
Nextiva
Nextiva
Score 9.2 out of 10
Nextiva
Nextiva
Score 9.2 out of 10
Enterprises
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.8 out of 10
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.8 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
8x8 Express (discontinued)Webex Calling
Likelihood to Recommend
7.6
(8 ratings)
7.9
(164 ratings)
Likelihood to Renew
-
(0 ratings)
9.8
(2 ratings)
Usability
-
(0 ratings)
9.1
(4 ratings)
Support Rating
9.1
(2 ratings)
8.6
(3 ratings)
User Testimonials
8x8 Express (discontinued)Webex Calling
Likelihood to Recommend
Discontinued Products
The 8x8 app is great and very user friendly and straightforward. Team Members can adjust their own setting as needed.
Read full review
Cisco
It's well suited for the hybrid work environment where we have people in the office, and people at home where, like I said, you don't have to provide a remote access point for the phone to be able to connect back or have to register through other means like expressways.
Read full review
Pros
Discontinued Products
  • So easy to use!
  • Voicemail - can be accessed anywhere, includes transcription of the voicemail and an email message with the recording
  • Telephone services without all the fees of a landline service
  • Auto attendant, offering recordings of our messages
Read full review
Cisco
  • For example, with WebEx calling, it's an offer which include many features of each on-prem server and every features are included in WebEx calling. So that's something which is very appreciated by customer because they don't have to buy each server like it was the case. They just buy WebEx calling and they have many features. Even if they don't need it, they have it and we can give them the notice to use them and they can use it and they are very happy with this software.
Read full review
Cons
Discontinued Products
  • We are just starting to use the platform and using limited features at the moment and 8x8 is doing everything we need it to do.
Read full review
Cisco
  • I think that there are less emojis, there could be more since other free providers also provide the same
  • International calling is a bit more expensive, could be taken down a bit
  • Virtual backgrounds aren't that much appealing as well, there is room for improvement there
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Likelihood to Renew
Discontinued Products
No answers on this topic
Cisco
because have been using it and its easy to configure and manage
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Usability
Discontinued Products
No answers on this topic
Cisco
It is a very easy product to deploy and configure and to really take advantage of. It does not matter if you are using it in an office or your home, or for a security office or a collaboration meeting room - you have the right endpoint available for each case and the configuration parameters to improve the functionality you need.
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Support Rating
Discontinued Products
If you get less than 4 phones you fall into the online only customer service. There were a couple of times that I could have used more assistance but figuring it out online was a bit of a hassle.
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Cisco
I have been working for a long time with Cisco as a provider and also Cisco TAC and Cisco Support Engineers. The support starts right beforehand in the documentation of the product you are interested in. From the start you have a good, complete, and detailed and easy to read datasheet and there's always someone available to answer any questions.
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Alternatives Considered
Discontinued Products
8x8 has a much lower cost that avaya for the same features. 8x8 is a bit more user friendly than some other larger well established brands. It still uses industry standards in terminology and call flows to for anyone with voip experience its a pain free switch to make over.
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Cisco
The differences between both software can be marginal in some aspects,
but for the campaign in a proffessional level it was a clear win to
Webex due the quality and security of the platform, being a Cisco
product has more impact on the final decision, and in the end the
overall experience has been great, having used Twilio in the past, that
last part is my personal opinion.
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Return on Investment
Discontinued Products
  • Being able to listen to phone calls when there is a discrepancy
  • Keeping the honest honest by knowing we can listen to calls
  • Easy to communicate internally, been very helpful and time saving
Read full review
Cisco
  • Webex Calling allowed us to continue working in a remote world
  • While workshops are best in person, Webex Calling allowed us to continue offering that critical service and also included break out room functionality for small group activities, when needed.
  • The recording feature allows everyone to hyper focus on the discussion - if anything was missed in notes, it was always saved in the recording when we had one. Perfect for interviews and workshops.
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ScreenShots

8x8 Express (discontinued) Screenshots

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Webex Calling Screenshots

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