8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.
$24
per month
RingCentral Contact Center
Score 8.6 out of 10
N/A
RingCentral Contact Center is an AI-first contact center offers a set of cloud-based software plans with basic features including support for inbound and outbound call centers and IVR and ACD capabilities. Advanced features include analytics, real-time call reporting, workforce optimization analytics, and omni-channel integration with SMS, email, and social media platforms.
As per my experience 8x8 Work is best software in the industry. 8x8 Work has user friendly interface . It is affordable for all businesses like small to large businesses. I have 8 year experience and never heard that any organisation faces issue due to 8x8 Work. It's deskphone …
In my previous software we are facing lot of issues . Customer support representative service is also not good. We need some customized features 8x8 team can do this if they feasible. 8x8 has negligible down time as compare to other software which is available in the market. …
8x8 staff was much more responsive than Ring Central, however Ring Central did not ask for a minimum period of engagement. As both products are quite similar, in retrospect, I would have chosen RingCentral. The delay at the beginning of each call is also slightly better on …
I have not used any other services that I can remember the names of besides these two. RingCentral and Grasshopper are both easier to use if you are not a tech person. However, their tech support is atrocious and impossible to work with from my experience. Their user interface …
it is working well, has good Mobile and Desktop App and all the Options that I need. Including Fax and Options to Easily find other users when they are online and Available or they are Not, I cannot name any Options that May not be Needed and the Support is the Only Option that …
8x8 Work has great customer service and was able to assist us with the initial setup as well as providing great support when we needed to break apart two instances and migrate one to a new account. Porting numbers couldn't be simpler, and you cannot beat the price point, …
8x8 Beat Ring Central price by a large margin and offered more than what we were looking for.
Braodview was just a terrible product from our expierience, Always had issues with the phone and support. Knowing we are a health care company, and were supposed to have Gold …
As I have stated earlier, the quality of 8x8 Work surpasses that of RingCentral in my experience. The call quality is superior, the reports that I have seen are better and more robust and the support in the few times I have needed it has been better than that of RingCentral.
Similar products, so much so they haven't justified the hassle of changing. However, we are considering such a move due to an ongoing customer service issue.
8x8 Work system is easy to implement & adaptable to all of the companies needs. 8x8 Work is more stable and easy to administer. It's much user friendly than RingCentral. 8x8 Work meets our expectations, providing us with an all-in-one solution that supports our growth and …
As stated earlier, one major advantage was support for older equipment that other providers could not guarantee or were incompatible. 8x8 Work also seems to cater to our size and type of company where our call center is key to customer satisfaction and delivery. The deep level …
We trialled other VOIP solutions but found 8x8 to be the best performing
solution for our needs and for the needs of our customers. It is easily
scalable and more affordable than the other options we looked at.
Admin interface is much more intuitive with 8x8. I was able to easily train my team on user administration and day to day support of our end users. Even our non-technical contacts are able to handle the simple day to day tasks.
Zoom, RingCentral and Microsoft Teams provided a better UI than 8x8 Series in my opinion, but our primary factor for selecting 8x8 Series was due to the overall price. It was cheaper when we made the decision to use 8x8. Unfortunately, not all of the features that we used …
8x8 X Series has all of the features I need, and plenty that I don't utilize at the moment - but I will when I add more people to my team. The features are easy to implement and use. I have never had a problem with dropped calls, bad connections, etc., as I used to have with …
As per my 8x8 work experience, I will give an 8 rating out of 10. Because 8x8 work is doing very nice in the communication field. 8x8 works to provide seamless, high-quality voice connections with our customers. It has a simple, easy-to-use user interface. I can use 8x8 from my phone, desktop, laptop, and desk phone, which is great.
Call quality is strong for both video and audio calls. I do not have issues with that. I like the user interface and find navigation very easy. RingCentral provides an AI integration for meeting summaries, transcriptions, and meeting notes, which we use heavily. The texting feature is also a great bonus.
Reliability: Our previous service was prone to outages, RingCentral Contact Center has been rock solid as long as we've used it.
Integration: Our IT team was able to build a custom RingCentral Contact Center dashboard on our website for our salespeople to manage inbound/ outbound calling. From there we were able to send call data directly into activities in our ERP (Acumatica).
Ease of use: It works well whether in the office or WFH (which many employees do regularly.
All our employees love this product. No one has ever had an issue, whether it be the phone or fax. Great during the winter when employees have to work from home because of the snow. Never had an issue with the phone app. Highly recommend this product
If we haven't used the contact center for support is because the service is so good that make us not need to use it very often. However, I guess our IT team has found some useful features on it for system implementation, automation, and updates that have helped them to keep providing us with the right support as needed.
8x8 Work is very good software for making communication easier. 8x8 Work is user friendly in use. 8x8 Work has excellent uptime. It provides HD voice quality even on mobile phone as well. 8x8 Work has excellent customer support. 8x8 customer support is knowledgeable they always resolve issues with 8x8 deep knowledge.
It's a really intuitive platform. All the buttons and sections are almost exactly where you would expect them to be. Navigating the platform is fairly easy, even for folks who have not used it before. I can usually just tell my colleagues to "go to the settings tab and you'll see the audio settings" and they are able to take it from there.
The 8x8 product is absolutely the best when it comes to this! I have had zero application errors or unplanned outages allowing me the opportunity to provide a constant source of reliable customer service to my members. I know this is something I can count on. Unlike the internet, it is subject to go down without warning
No problems with performance, Pages load as they should. I can't answer on the reports side as only a handful of our Admins ( call center ) currently use that side of the software. It does intergrate very well with Office for meetings and conferences. Sometimes there is a slight lag or static when users are talking, but we found this to be a cause of a users computer had not restarted in a while, Once the user restarts thier computer the problem is resolved, So this is not an issue with 8x8
We are a USA based organization. Support was refreshingly quick (callback via phone or email, online live agents). Agents are knowledgeable, thorough in their explanations, and extremely patient when dealing with end-users at various levels of the ICT knowledge spectrum.
The representative that arrived was very prompt and knowledgeable about the product and able to provide understandable instruction for how everything worked and what to be expected by us when using the product. They did not make me feel rushed or like they were ready to get the training over with
The implementation of 8x8 X was rather smooth. We had training prior to getting the system. The IT company did a good job on the training. The whole system is wonderful. Saves me so much time with the faxing, as i can just let it go by itself and not have to make sure pages don't get skipped, as with a regular fax machine.
It was really straightforward to get our phone number ported over and start using the platform. The agent walked us through the steps and we were able to configure everything ourselves. Much easier to setup than some of the other platforms
I prefer 8x8 Work; it has the right number of features and modes for the communication I need. I much prefer 8x8 Work meetings to zoom meetings, as it is much, much easier to transition between devices when I am on the road. 8x8 Work is also easier to manage across multiple modes of communication.
All of them are good choices, but if you're looking for something where all of these are included, it must needs be RingCentral Contact Center, All in one communication tool, don't worry about communication outages, RingCentral Contact Center updates in out of office schedules, if you're looking for "The Experience" RingCentral is the best choice.
At this time, we’re very happy with the pricing model that we have worked out and they have provided for us. Just be sure to do your homework, and use your comparisons to work out your cost with 8x8. They will be very straightforward with you on what they can adjust for you.
The only issue was adding licences was not via a button click but through your account admin which seems bad practice in a SaaS world as the user should be able to sign up, amend and close their account with ease
PS had all the users etc. set up by our go-live date. All hard phones were activated and when we received them, all we had to do was set them up and punch in the activation code to activate them.
With RingCentral Contact Center we were able to connect with our customers. The feature that allows the call to be sent to the first available rep ensured that this happened.
Also, my favorite feature is the call recording and transcription feature. This allowed me to get the customer's emails without asking them to repeat if I missed them the first time. Hence, happier customers and more meetings.
RingCentral Contact Center also made it very easy to set up a mailbox for customers to leave messages and reassure them that they've connected with the right person.
