<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
386 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
105 Ratings

8x8 X Series (Formerly Virtual Office)

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
386 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.3 out of 100

GoToConnect (formerly Jive)

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
105 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100

Likelihood to Recommend

8x8 X Series (Formerly Virtual Office)

8x8 [X Series] has consistently been a good option for internal calls, however, with daily dropped calls through our support line and constant needs for closing and restarting the application we've become frustrated as an organization. We are cautiously optimistic that the latest update will resolve our struggles. In the event that we continue to utilize 8x8 [X Series] for our VCC and soft-phone option moving forward and see what we've come to expect, we will likely pursue another solution.
Anonymous | TrustRadius Reviewer

GoToConnect (formerly Jive)

While I do have a system administrator IT background, I do not have experience with VOIP systems. While trying to pick through the documentation I encountered a considerable learning curve so I had to contact support to hold my hand through the process, which they did patiently, proficiently, and with cheer. They taught me a lot - enough to be able to administer our company's systems from there on out. For the novice, me experience with their support was so great, I would recommend it without hesitation. On the downside, for those who prefer to teach themselves, their online documentation assumes that you have a basic knowledge of VOIP systems - which I did not. So, the learning curve was steep - until I contacted support. My main criticism of their system is the limitations of their conference bridges, but at least they are easily configurable.
Michael Wilson | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

8x8 X Series (Formerly Virtual Office)
7.4
GoToConnect (formerly Jive)
8.5
Hosted PBX
8x8 X Series (Formerly Virtual Office)
6.7
GoToConnect (formerly Jive)
8.7
Multi-level Interactive Voice Response (IVR)
8x8 X Series (Formerly Virtual Office)
7.4
GoToConnect (formerly Jive)
9.1
User templates
8x8 X Series (Formerly Virtual Office)
7.2
GoToConnect (formerly Jive)
8.2
Call reports
8x8 X Series (Formerly Virtual Office)
7.5
GoToConnect (formerly Jive)
8.1
Directory of employee names
8x8 X Series (Formerly Virtual Office)
8.2
GoToConnect (formerly Jive)
8.5

Call Management

8x8 X Series (Formerly Virtual Office)
7.4
GoToConnect (formerly Jive)
8.6
Answering rules
8x8 X Series (Formerly Virtual Office)
6.8
GoToConnect (formerly Jive)
8.8
Call recording
8x8 X Series (Formerly Virtual Office)
8.5
GoToConnect (formerly Jive)
8.5
Call park
8x8 X Series (Formerly Virtual Office)
7.2
GoToConnect (formerly Jive)
8.7
Call screening
8x8 X Series (Formerly Virtual Office)
6.4
GoToConnect (formerly Jive)
8.8
Message alerts
8x8 X Series (Formerly Virtual Office)
7.8
GoToConnect (formerly Jive)
8.5

VoIP system collaboration

8x8 X Series (Formerly Virtual Office)
7.5
GoToConnect (formerly Jive)
8.8
Video conferencing
8x8 X Series (Formerly Virtual Office)
6.7
GoToConnect (formerly Jive)
8.7
Audio conferencing
8x8 X Series (Formerly Virtual Office)
7.5
GoToConnect (formerly Jive)
8.5
Video screen sharing
8x8 X Series (Formerly Virtual Office)
8.0
GoToConnect (formerly Jive)
9.2
Instant messaging
8x8 X Series (Formerly Virtual Office)
7.9
GoToConnect (formerly Jive)
8.8

Mobile apps

8x8 X Series (Formerly Virtual Office)
7.9
GoToConnect (formerly Jive)
7.7
Mobile app for iOS
8x8 X Series (Formerly Virtual Office)
8.0
GoToConnect (formerly Jive)
7.2
Mobile app for Android
8x8 X Series (Formerly Virtual Office)
7.8
GoToConnect (formerly Jive)
8.1

Pros

8x8 X Series (Formerly Virtual Office)

  • We love the conference calling since many users are working from home.
  • The fact that we can reprogram it on the fly without having 8x8 do it is a big plus.
  • Being able to take the phones with us using the app on our cell phones is a bonus.
Anonymous | TrustRadius Reviewer

GoToConnect (formerly Jive)

  • Extremely flexible system design allows you to create practically any phone tree you can imagine.
  • Web portal allows updates to be made from anywhere.
  • Mobile app allows staff to make and receive calls using the office number, while not physically in the office. Protects employee personal information, and enhances communication flexibility.
  • The video conference tool with the ability to control mouse/keyboard is GOLD.
Anonymous | TrustRadius Reviewer

Cons

8x8 X Series (Formerly Virtual Office)

  • Customer support needs some serious changes. The inability to email a ticket in is extremely frustrating. 60% of the time support technicians are quick to blame the customers environment for issues without adequate troubleshooting or review from the engineering team.
  • Updates to the VoIP client need to be QA'd better. Making an update available that breaks features such as call forwarding, warm transfers and parking calls in unacceptable.
  • Maintenances on 8x8 infrastructure needs to be done off hours or on weekends. Pushing an update mid day and causing an outage for either desk phones or the 8x8 app is unacceptable. We had several instances this quarter where one or the other would stop working only to have it resolve on its own 2 hours later.
  • 8x8 mobile app has call echo more than 50% of the time. This occurs whether or not we are on wifi.
Daniel Bonilla | TrustRadius Reviewer

GoToConnect (formerly Jive)

  • The Jive app in the Apps Market is very poor quality.
  • Inability to sync messages between Jive app and GoToConnect
  • GoToConnect constantly disconnecting from the network. This wasn't an issue we had with RingCentral.
  • The inability of Jive to support images via SMS message. We've had to revert back to having merchants send images to our support inbox.
  • Text messages not successfully being sent.
  • Unresponsive/delayed response from dial pad within the GoToConnect application.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 6.6
Based on 10 answers
We've had an excellent experience with 8x8 Virtual Office. We have downtime very rarely and the service provided by all reps is excellent. The little quirks that I've mentioned as cons are minor inconveniences but I prefer working like that than hosting our own PBX.
Daniel Herrera | TrustRadius Reviewer

GoToConnect (formerly Jive)

GoToConnect (formerly Jive) 9.2
Based on 3 answers
I don't think we would ever consider using something different. We are committed to the excellent service, fair prices, and quality product that Jive offers us. We've recommended Jive to all of the local offices in our field; but their loss is our gain. We have been able to increase productivity, increase clientele, and increase profit margin.
Sarah Pratt | TrustRadius Reviewer

Usability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.5
Based on 21 answers
It's really easy to use. You don't have to be technical at all to figure it out, you just have to be able to read and follow directions otherwise you will not set the system up properly and you'll need to call support. The system has so many checks and balances it's near impossible to screw it up.
Anonymous | TrustRadius Reviewer

GoToConnect (formerly Jive)

GoToConnect (formerly Jive) 8.9
Based on 54 answers
The administration portal is very intuitive and easy to navigate. We love the dial plan editor and the ability to easily drag-and-drop functions to be able to customize the call handling processes. Some of our customers ask us to do it for them, which we are happy to do, and others have taken it upon themselves to manage their own systems because they find it so easy to use and they enjoy being able to get in there and "play around." It's nice that we can co-manage their systems.
Scott Gondesen | TrustRadius Reviewer

Reliability and Availability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.8
Based on 4 answers
In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.
Daniel Herrera | TrustRadius Reviewer

GoToConnect (formerly Jive)

No score
No answers yet
No answers on this topic

Performance

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 8.1
Based on 4 answers
None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.
Daniel Herrera | TrustRadius Reviewer

GoToConnect (formerly Jive)

No score
No answers yet
No answers on this topic

Support Rating

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 4.5
Based on 112 answers
I had very good interactions with the general support staff, whether it was over the phone or using the support portal. They are very responsive and do their very best to answer my questions to my satisfaction. My experience with follow-up by our sales representative has been below expectations, especially when it came to modifying our account.
Anonymous | TrustRadius Reviewer

GoToConnect (formerly Jive)

GoToConnect (formerly Jive) 8.5
Based on 84 answers
Customer support is one of the main reasons we chose Jive, and one of the main reasons we left our last phone provider. We have been able to resolve any questions we've had very quickly. The team at Jive has been very helpful and we feel that they are knowledgable. If someone doesn't know the answer they were able to ask someone else and find the answer for us. Support has been the difference-maker for us.
Anonymous | TrustRadius Reviewer

In-Person Training

8x8 X Series (Formerly Virtual Office)

N/a. No in-person training.
Cindy Pierre | TrustRadius Reviewer

GoToConnect (formerly Jive)

No answers on this topic

Implementation Rating

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 6.5
Based on 6 answers
I can only respond to this question with regards to transferring ownership of the account. that was easy and smooth.
Cindy Pierre | TrustRadius Reviewer

GoToConnect (formerly Jive)

GoToConnect (formerly Jive) 9.1
Based on 3 answers
We changed from a landline (horrible and expensive) to Verizon One Talk (WORLD'S WORST PRODUCT) to Vonage (GIANT DISASTER) to Jive. Jive not only met all of our needs but exceeded our expectations with the services we receive. We could not have had a better process for set up; it actually worked like it was supposed to and gave us more than what we needed!
Sarah Pratt | TrustRadius Reviewer

Alternatives Considered

8x8 X Series (Formerly Virtual Office)

The global availability of 8x8 [X Series (Formerly Virtual Office)] was critical to our company wide adoption, ensuring Kaseya can use the platform regardless of geography and with no call degradation or issues. Historically we have found other providers with global exposure have their systems hosted in the US or EMEA exclusively leading to poor telephone quality in the APAC region.
Craig Allen | TrustRadius Reviewer

GoToConnect (formerly Jive)

I have used large scale call center software. When I came into this company, I went back to my old phone vendor to see about putting that system into the firm. It was neither cost effective or practical. I quickly came up to speed with Jive and became a true believer.
Deborah Shapiro | TrustRadius Reviewer

Scalability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.3
Based on 4 answers
We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.
Daniel Herrera | TrustRadius Reviewer

GoToConnect (formerly Jive)

No score
No answers yet
No answers on this topic

Return on Investment

8x8 X Series (Formerly Virtual Office)

  • Mobility very helpful in dealing with the pandemic.
  • We don't measure ROI, but up front costs are much less than traditional pbx.
  • Not a true SaaS solution - you can buy more licenses, but you can't reduce licenses during contract period. Very disappointing.
Anonymous | TrustRadius Reviewer

GoToConnect (formerly Jive)

  • By enabling us to eliminate costly PRIs from phone carriers, we've been able to significantly reduce our overall annual telecom spend with Jive. We have seen a very short-term (3-6 month) ROI in many cases by moving to Jive.
  • Jive gives us incredible flexibility in terms of call routing and flow. In the past, if we needed to have another office answer calls coming in on a particular number, it was a hassle and often cost us money to pay the carrier for call forwarding. That's not the case with Jive, we can make this kind of change in minutes and it doesn't cost us a dime.
  • We have also been able to invest our savings from moving to Jive to improve the Internet connections at our branch locations. This improves their overall Internet experience. We are so dependent today on these connections that this has been very welcomed side-effect.
Jeff Nickles | TrustRadius Reviewer

Screenshots

8x8 X Series (Formerly Virtual Office)

Pricing Details

8x8 X Series (Formerly Virtual Office)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

8x8 X Series (Formerly Virtual Office) Editions & Modules

Edition
8x8 Express$121
X2$241
X4$441
  1. Per User/Per Month
Additional Pricing Details

GoToConnect (formerly Jive)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

GoToConnect (formerly Jive) Editions & Modules

Edition
All-Inclusive$19.95/month1
  1. per user
Additional Pricing Details
Sign up for a no-obligation month-to-month account, or sign a long-term contract for better deals on service pricing and hardware. GoToConnect provides all the features you need with unlimited use (where other companies charge extra for additional features or increased use). Customer & Technical support is available 24/7 to help you resolve any issue. A dedicated onboarding team will help you get your phone system set up for your needs.

Rating Summary

Likelihood to Recommend

8x8 X Series (Formerly Virtual Office)
6.8
GoToConnect (formerly Jive)
8.9

Likelihood to Renew

8x8 X Series (Formerly Virtual Office)
6.6
GoToConnect (formerly Jive)
9.2

Usability

8x8 X Series (Formerly Virtual Office)
7.5
GoToConnect (formerly Jive)
8.9

Reliability and Availability

8x8 X Series (Formerly Virtual Office)
7.8
GoToConnect (formerly Jive)

Performance

8x8 X Series (Formerly Virtual Office)
8.1
GoToConnect (formerly Jive)

Support Rating

8x8 X Series (Formerly Virtual Office)
4.5
GoToConnect (formerly Jive)
8.5

Implementation Rating

8x8 X Series (Formerly Virtual Office)
6.5
GoToConnect (formerly Jive)
9.1

Scalability

8x8 X Series (Formerly Virtual Office)
7.3
GoToConnect (formerly Jive)

Add comparison