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254 Ratings
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Top Rated
79 Ratings

8x8 X Series (Formerly Virtual Office)

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254 Ratings
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Score 7.3 out of 100

GoToConnect (formerly Jive)

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Top Rated
79 Ratings
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Score 8.8 out of 100

Likelihood to Recommend

8x8 X Series (Formerly Virtual Office)

Any business that has workers in multiple locations or workers who are based out for the office for significant periods of time will really benefit from the 8x8 cloud-based system. Your direct line follows you around, but because of the Virtual Attendant, office hours and out of hours can be configured so that you only receive calls when you're "at work."
Andrew Steven | TrustRadius Reviewer

GoToConnect (formerly Jive)

The ability to have video conferences is a great functionality offered through Jive. I would most definitely recommend it due to the quality of the audio and connection when utilizing this feature. The Jive app offered in the apps market isn't the best option if you are needing to take calls while on the go.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

8x8 X Series (Formerly Virtual Office)
7.4
GoToConnect (formerly Jive)
8.0
Hosted PBX
8x8 X Series (Formerly Virtual Office)
7.2
GoToConnect (formerly Jive)
8.7
Multi-level Interactive Voice Response (IVR)
8x8 X Series (Formerly Virtual Office)
8.0
GoToConnect (formerly Jive)
8.7
User templates
8x8 X Series (Formerly Virtual Office)
6.7
GoToConnect (formerly Jive)
7.4
Call reports
8x8 X Series (Formerly Virtual Office)
7.1
GoToConnect (formerly Jive)
6.8
Directory of employee names
8x8 X Series (Formerly Virtual Office)
8.0
GoToConnect (formerly Jive)
8.3

Call Management

8x8 X Series (Formerly Virtual Office)
8.1
GoToConnect (formerly Jive)
8.1
Answering rules
8x8 X Series (Formerly Virtual Office)
7.9
GoToConnect (formerly Jive)
8.9
Call recording
8x8 X Series (Formerly Virtual Office)
8.1
GoToConnect (formerly Jive)
7.0
Call park
8x8 X Series (Formerly Virtual Office)
7.8
GoToConnect (formerly Jive)
7.9
Call screening
8x8 X Series (Formerly Virtual Office)
8.2
GoToConnect (formerly Jive)
7.8
Message alerts
8x8 X Series (Formerly Virtual Office)
8.5
GoToConnect (formerly Jive)
8.5

VoIP system collaboration

8x8 X Series (Formerly Virtual Office)
7.3
GoToConnect (formerly Jive)
7.5
Video conferencing
8x8 X Series (Formerly Virtual Office)
7.1
GoToConnect (formerly Jive)
8.5
Audio conferencing
8x8 X Series (Formerly Virtual Office)
7.8
GoToConnect (formerly Jive)
8.5
Video screen sharing
8x8 X Series (Formerly Virtual Office)
6.8
GoToConnect (formerly Jive)
8.5
Instant messaging
8x8 X Series (Formerly Virtual Office)
7.3
GoToConnect (formerly Jive)
4.4

Mobile apps

8x8 X Series (Formerly Virtual Office)
6.9
GoToConnect (formerly Jive)
6.5
Mobile app for iOS
8x8 X Series (Formerly Virtual Office)
7.2
GoToConnect (formerly Jive)
6.4
Mobile app for Android
8x8 X Series (Formerly Virtual Office)
6.7
GoToConnect (formerly Jive)
6.5

Pros

8x8 X Series (Formerly Virtual Office)

  • Conference call feature is great. We have created multiple conference bridges, we even have one tied to our virtual attendant.
  • We like the flexibility of the auto attendant and being able to have more than one profile saved that we can change as needed
  • Having Virtual office was especially great when hurricane Irma came through last year and our office had no power, it allowed us to continue to operate from our cell phones without the customer realizing there was anything different.
Robbie Mancl | TrustRadius Reviewer

GoToConnect (formerly Jive)

  • Support. Nowadays it's very hard to get good support and I feel that Jive is focusing on providing that good support. Support was the main reason we left the last phone company we went with.
  • Reliability - so far (3 months) the phone systems have worked and been reliable and we haven't had any major issues.
Anonymous | TrustRadius Reviewer

Cons

8x8 X Series (Formerly Virtual Office)

  • Ability to integrate multiple businesses onto a single desk phone (or possibility this is a lack of familiarity with the system).
  • Have had no follow-up from the sales rep following the initial onboarding to ask if everything is alright. Would appreciate this.
  • Hardware delivery was somewhat slow, but there's this thing called coronavirus which may have impacted normal delivery times so not sure.
Jonathan Harris | TrustRadius Reviewer

GoToConnect (formerly Jive)

  • PBX portal is a bit bulky; there are a lot of links but not always the most intuitive. That said, customer service is great about helping to navigate and change it if anything is needed.
  • When I call they always ask me for the ticket number first. It would be good if they could ask if I have opened a ticket or need to open one. Conversations can be a bit lengthy trying to explain what I'm needing to do.
Sarah Pratt | TrustRadius Reviewer

Likelihood to Renew

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 8.4
Based on 7 answers
We've had an excellent experience with 8x8 Virtual Office. We have downtime very rarely and the service provided by all reps is excellent. The little quirks that I've mentioned as cons are minor inconveniences but I prefer working like that than hosting our own PBX.
Daniel Herrera | TrustRadius Reviewer

GoToConnect (formerly Jive)

GoToConnect (formerly Jive) 9.5
Based on 3 answers
We've been very impressed with the flexibility and cost-savings we've experienced on Jive. Also, they've been very responsive to our needs and attentive to supporting us. We are a pleased customer and look forward to many more years of working with Jive. I'm thankful for cloud-hosted VoIP. It has been a tremendously positive move for our company.
Jeff Nickles | TrustRadius Reviewer

Usability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 8.7
Based on 6 answers
The web interface is easy to navigate and the data that I need is only ever one or two clicks away. When running reports, I don't have to deal with convoluted filters or awkward logic implementations, it just works and it works well. If I had to fault it for something, I would say that the interface is not consistent all over the place; The account manager portal and the Virtual Office portal have two completely different styles.
Daniel Herrera | TrustRadius Reviewer

GoToConnect (formerly Jive)

GoToConnect (formerly Jive) 8.3
Based on 41 answers
Jive has been great in not only allowing us to move offices without any downtime, but to also easily set up remote offices and keep the costs extremely low. It has great features and functionality, and we would not look anywhere else for this kind of product.
Deborah Shapiro | TrustRadius Reviewer

Reliability and Availability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.8
Based on 2 answers
In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.
Daniel Herrera | TrustRadius Reviewer

GoToConnect (formerly Jive)

No score
No answers yet
No answers on this topic

Performance

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.7
Based on 2 answers
None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.
Daniel Herrera | TrustRadius Reviewer

GoToConnect (formerly Jive)

No score
No answers yet
No answers on this topic

Support Rating

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 6.2
Based on 82 answers
The support was lackluster. I thought my sales rep was going to set up the phone system for me and it took several weeks of going back and forth and then being handed off to an implementation person who helped a great deal, but overall there was an impatience on both the part of sales and implementation with the number of calls that were needed to understand and set the system up. They both told me they were admonished by their management for spending too much time with me on my calls. I tried the chat feature, tutorials, and webinars, but ultimately needed a live person to help me with the final questions needed to set everything up.
Adrienne Robinson | TrustRadius Reviewer

GoToConnect (formerly Jive)

GoToConnect (formerly Jive) 8.7
Based on 84 answers
When we email or call Jive support we get a quick response and a quick resolution to our problem or request. We have not yet been disappointed by Jive's support whereas we were constantly disappointed by our previous company. You will find their support personnel knowledgeable, organized, and capable. Our previous provider usually took multiple calls and escalations for the simplest requests or problems to be resolved
Michael Prodywus | TrustRadius Reviewer

In-Person Training

8x8 X Series (Formerly Virtual Office)

N/a. No in-person training.
Cindy Pierre | TrustRadius Reviewer

GoToConnect (formerly Jive)

No answers on this topic

Implementation Rating

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 8.2
Based on 4 answers
I can only respond to this question with regards to transferring ownership of the account. that was easy and smooth.
Cindy Pierre | TrustRadius Reviewer

GoToConnect (formerly Jive)

GoToConnect (formerly Jive) 9.1
Based on 2 answers
We changed from a landline (horrible and expensive) to Verizon One Talk (WORLD'S WORST PRODUCT) to Vonage (GIANT DISASTER) to Jive. Jive not only met all of our needs but exceeded our expectations with the services we receive. We could not have had a better process for set up; it actually worked like it was supposed to and gave us more than what we needed!
Sarah Pratt | TrustRadius Reviewer

Alternatives Considered

8x8 X Series (Formerly Virtual Office)

As far as capabilities and ease to use, they all seem about the same. If you are not technologically savvy this all can be a bit difficult to set up by yourself. Nextiva had great customer service, but the service was not cost-effective and call texting was ridiculously complicated. If I could have access to tech support via chat it would be a lot less time-consuming.
Guillermo Paxton | TrustRadius Reviewer

GoToConnect (formerly Jive)

RingCentral was hands down the most convoluted, confusing and difficult to use phone system out there we've experienced. Not only was it hard to use, it was the most expensive and we found their reporting was completely wrong. Not only was it wrong, the errors in reporting were a known issue that had not been corrected in over two years that I had been following it.
Nextiva was a fine system and had really great reporting. Their on-boarding was good and it was relatively easy to use in setting up. The PBX was good (Jive's is better) but its ultimate downfall was the app. It never did function correctly the entire time we were with Nextiva. Ultimately we had to leave Nextiva and go to Jive simply because of the app functionality. However, now we're very glad we did as we have better service and pay less than we did with Nextiva.
Mike Madsen | TrustRadius Reviewer

Scalability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.3
Based on 2 answers
We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.
Daniel Herrera | TrustRadius Reviewer

GoToConnect (formerly Jive)

No score
No answers yet
No answers on this topic

Return on Investment

8x8 X Series (Formerly Virtual Office)

  • 8x8 has cut down total monthly phone system cost by approximately 25%.
  • We can now work remotely without missing important calls and messages.
  • We can run many more reports than we could before as to who is calling and when.
  • Auto-attendant allows office personnel to not always have to answer if only basic information is needed by the caller.
William Perdue | TrustRadius Reviewer

GoToConnect (formerly Jive)

  • Significant savings over hosted PBX with PRI lines. Add in service contracts, software maintenance, online meeting services and the cost savings increases even more.
  • Previously we shared online video conferencing accounts. We no longer have to do that and deal with the confusion of juggling shared accounts
  • We now have internal extension dialing. Something we did not have previously
  • Jive was flexible and offered incentives to use them as your phone carrier
Anonymous | TrustRadius Reviewer

Screenshots

8x8 X Series (Formerly Virtual Office)

Pricing Details

8x8 X Series (Formerly Virtual Office)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

8x8 X Series (Formerly Virtual Office) Editions & Modules

Additional Pricing Details

GoToConnect (formerly Jive)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

GoToConnect (formerly Jive) Editions & Modules

Edition
All-Inclusive$19.95/month1
  1. per user
Additional Pricing Details
Sign up for a no-obligation month-to-month account, or sign a long-term contract for better deals on service pricing and hardware. GoToConnect provides all the features you need with unlimited use (where other companies charge extra for additional features or increased use). Customer & Technical support is available 24/7 to help you resolve any issue. A dedicated onboarding team will help you get your phone system set up for your needs.

Rating Summary

Likelihood to Recommend

8x8 X Series (Formerly Virtual Office)
7.5
GoToConnect (formerly Jive)
8.8

Likelihood to Renew

8x8 X Series (Formerly Virtual Office)
8.4
GoToConnect (formerly Jive)
9.5

Usability

8x8 X Series (Formerly Virtual Office)
8.7
GoToConnect (formerly Jive)
8.3

Reliability and Availability

8x8 X Series (Formerly Virtual Office)
7.8
GoToConnect (formerly Jive)

Performance

8x8 X Series (Formerly Virtual Office)
7.7
GoToConnect (formerly Jive)

Support Rating

8x8 X Series (Formerly Virtual Office)
6.2
GoToConnect (formerly Jive)
8.7

Implementation Rating

8x8 X Series (Formerly Virtual Office)
8.2
GoToConnect (formerly Jive)
9.1

Scalability

8x8 X Series (Formerly Virtual Office)
7.3
GoToConnect (formerly Jive)

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