What users are saying about
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Top Rated
642 Ratings
6 Ratings
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Score 8 out of 100

Adobe Analytics

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Top Rated
642 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

Acoustic Tealeaf

Take a formal training class before diving in. It will benefit you greatly. I would suggest starting with an intermediate class if they have even a small understanding of the product beforehand.
Nick Wade | TrustRadius Reviewer

Adobe Analytics

If you're looking for the gold standard in web performance measurement, that provides a very detailed perspective of all aspects of your digital performance, then Adobe Analytics is a great solution. Before deciding on Adobe Analytics, one must be prepared to take on the integration work which is very time-consuming and difficult to get right with the initial implementation. Adobe's support with integration is lacking unless you're willing to point up the big dollars to bring on their consulting team to do the work. There are many development companies out there that can also do the work for 25-25% less than the Adobe consultants. Integration is HARD, but if you are committed and can get the work completed, then you'll be VERY happy using this amazing platform for your performance measurement.
Jeff Thomas | TrustRadius Reviewer

Pros

Acoustic Tealeaf

  • Tealeaf is exceptionally useful for troubleshooting technical issues and investigating conversion problems. It gives you the ability to look at individual sessions, so that you can see exactly what steps the customer has taken to cause the problem. This way you can recreate errors, or determine if the layout of the site is confusing the customer and preventing sales.
  • Tealeaf allows you to create alerts to track specific problems. For example you can set an alert if the error handler on the site fires more than 5 times in 15 minutes, or if the completion rate of a specific process drops below a certain percentile. This lets your production support group get a jump on problems and gives them a chance to start working on a solution before the business users or the site help desk have reported the issue.
  • Tealeaf allows you to create reports and dashboards to track activities on your site. You can set these up to monitor sales, sign-ups, errors, traffic load, just about anything. You can arrange to have these reports sent by e-mail, so business users can be kept up to date on the status of the web site.
  • There are scorecards in Tealeaf that allow you to create reports to track a series of events. This let you see where people are falling out of a process so you can determine where customers are struggling and improve the customer experience.
  • It's possible to shadow-browse a customer's web session, allowing a help desk analyst to provide better customer service by seeing what the customer is seeing and following along with their session.
Sherri Kidner | TrustRadius Reviewer

Adobe Analytics

  • Adobe Workspace allows us to build easy to consume dashboards/reports for end users.
  • Workspace allows us to allow additional capabilities with our data to drive self service and allow the end user to dig deeper into the data.
  • The flexibility in data capture allows us to fully address business questions.
Anonymous | TrustRadius Reviewer

Cons

Acoustic Tealeaf

  • Loading sessions can take time or doesn't work smoothly.
  • Visual pages are missing in some sessions which can make it difficult to understand a certain user pain point.
  • Segmentation for complex user-facing websites could require initial coding.
Anonymous | TrustRadius Reviewer

Adobe Analytics

  • Color scheme is not great, especially if you're color blind
  • Finding a specific dimension within a dimension group (for example, if you're looking for "Paid Search", you cannot search for it - instead, you must know it is located under "Channel").
  • Variance test or chi squared test analysis (to be fair, this is not a typical analysis tool function)
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Acoustic Tealeaf

Acoustic Tealeaf 7.8
Based on 4 answers
Tealeaf is a highly demanding tool that can report just about any KPI one can think of. The reward can be great if one is willing to put the time and effort into building a comprehensive and organized event structure.
Anonymous | TrustRadius Reviewer

Adobe Analytics

Adobe Analytics 7.8
Based on 41 answers
We've found multiple uses for Adobe Analytics in our organization. Each department analyzes the data they need and creates actionables based off of that data. For E-Commerce, we're constantly using data to analyze user engagement, website performance and evaluate ROI.
Natasha Watts | TrustRadius Reviewer

Usability

Acoustic Tealeaf

No score
No answers yet
No answers on this topic

Adobe Analytics

Adobe Analytics 8.2
Based on 22 answers
[Adobe Analytics] is super easy and can hold a huge dataset. Since it is online our system takes no load and runs faster. Reports and dashboards are super easy to build. The report section is even more interesting for a new user to pull reports with few clicks and without many manual interventions like coding etc.
Saurav Khawas | TrustRadius Reviewer

Reliability and Availability

Acoustic Tealeaf

No score
No answers yet
No answers on this topic

Adobe Analytics

Adobe Analytics 9.0
Based on 10 answers
Adobe SiteCatalyst has a good up-time track record, but there are cases in which the interface reports a "Network Acceleration" issue, which can be frustrating. There are also times when data can be "latent" for customers, but most of these cases are due to spikes in traffic or temporary server issues.
Anonymous | TrustRadius Reviewer

Performance

Acoustic Tealeaf

No score
No answers yet
No answers on this topic

Adobe Analytics

Adobe Analytics 8.5
Based on 8 answers
The speed with which visualizations and data sets are returned within the tool and or data warehouse can be dissapointing.
Jonathon Frampton | TrustRadius Reviewer

Support Rating

Acoustic Tealeaf

No score
No answers yet
No answers on this topic

Adobe Analytics

Adobe Analytics 6.9
Based on 49 answers
The initial emails to Client Care are rarely handled correctly. We very often get brushed-off with just a link to existing documentation on the Adobe website. It isn't until we escalate that we actually get closer to the answers that we need. This can be very frustrating, especially when it is an error or problem on the Adobe side, and not user error.
Anonymous | TrustRadius Reviewer

In-Person Training

Acoustic Tealeaf

No score
No answers yet
No answers on this topic

Adobe Analytics

Adobe Analytics 3.6
Based on 3 answers
It was a one-day training several years ago that cost the organization several thousand dollars. There were only about 10 people in the training class. Adobe tried to cram so much information into that one-day class that none of our users felt like they really learned anything helpful from the experience. Follow-up training is too expensive
Nicholas Dragon | TrustRadius Reviewer

Online Training

Acoustic Tealeaf

No score
No answers yet
No answers on this topic

Adobe Analytics

Adobe Analytics 8.0
Based on 4 answers
The online training for Adobe SiteCatalyst consists of short product videos. These are ok, but only go so far. For a while Adobe charged a fee for this, but recently made these available for free. There are many great blog posts that help users learn how to apply the product as well.
Anonymous | TrustRadius Reviewer

Implementation Rating

Acoustic Tealeaf

No score
No answers yet
No answers on this topic

Adobe Analytics

Adobe Analytics 7.0
Based on 17 answers
I can't say that the implementation of this product went much different than the implementation of just about any other product within the cloud. Granted there were times that things crawled to a slower pace because of the program, knowledge of the program, and connectivity. But these are all issues that one would expect when rolling out a release of a new cloud-based product.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Acoustic Tealeaf

No answers on this topic

Adobe Analytics

I have also used Google Analytics and Webtrends Analytics. Compared to these two tools, I rated Adobe Analytics as 7 because its marketing data is reliable for making business decisions. And, it integrates seamlessly with other Adobe tools such as Experience Manager and Commerce. Additionally, its support documentation is pretty comprehensive. So, a new user can learn how to configure and use the tool more quickly. Hence, Adobe Analytics tool adoption rate is high in marketing and IT teams.
Gaurav Gour | TrustRadius Reviewer

Return on Investment

Acoustic Tealeaf

  • Provides context to developers - As with pretty much any programmer, they need context of user activity leading up to a problem in order for them to debug code. TeaLeaf does a great job of doing that. We can identify a problem in the code, search for a TeaLeaf (and Java application session) that has the problem in it and show the developers what the user was doing when the problem happened. This greatly speeds up the time to resolution.
Nick Wade | TrustRadius Reviewer

Adobe Analytics

  • We are very pleased to have started working with Adobe Analytics as our ROI margin has seen an increase of up to 40% over the last quarter, proving that it is a reliable service for improving sales and the amount of revenue they represent.
Terri Harris | TrustRadius Reviewer

Pricing Details

Acoustic Tealeaf

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Adobe Analytics

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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