What users are saying about

Act-On

328 Ratings
Score 7 out of 101

Sales Engine International

4 Ratings
Score 3.6 out of 101

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Likelihood to Recommend

Act-On

I think it's a great platform to get started with, it's easy to manage things by yourself and you therefore can decrease your dependence on an (expensive) third party. For us who have an IT department in house as well as a content team it's been working great to be able to manage the majority of the setup on our own, However, don't hesitate to use additional services since this can really give you a boost forward.
Johanna Adolfsson profile photo

Sales Engine International

We used the Manticore Marketing Automation solution for almost/just over 2 years, and initially, it was a great solution. Everything just seemed to work. When Manticore Technology, Inc. and Sales Engine International merged on May 31st of 2012, the overall product quality began to decline.As browsers and other programs (like our CRM environment) went through updates and new releases, Manticore just didn't keep up. Parts of the program became incompatible with certain browsers, forcing us to change where and how we logged into the back-end of the system. It was a silly workaround, but not the end of the world. When we learned that other client-facing portions didn't work with certain browsers, we brought it to their attention, and were told that we needed to find some way to work with it, and that the changes to the system were not possible. We ended up having to change our 200+ landing pages/forms, and could no longer have the State/Province field as a required field for registrations. That is just one example of our experience, and there have been others that are just as troublesome.
No photo available

Feature Rating Comparison

Email & Online Marketing

Act-On
7.5
Sales Engine International
2.3
WYSIWYG email editor
Act-On
7.3
Sales Engine International
2.0
Dynamic content
Act-On
6.9
Sales Engine International
Ability to test dynamic content
Act-On
6.6
Sales Engine International
Landing pages
Act-On
7.8
Sales Engine International
4.0
A/B testing
Act-On
8.0
Sales Engine International
Mobile optimization
Act-On
7.7
Sales Engine International
Email deliverability
Act-On
8.8
Sales Engine International
1.0
List management
Act-On
6.0
Sales Engine International
2.0
Triggered drip sequences
Act-On
8.3
Sales Engine International

Lead Management

Act-On
6.7
Sales Engine International
2.3
Lead nurturing
Act-On
6.3
Sales Engine International
1.0
Lead scoring and grading
Act-On
6.9
Sales Engine International
2.0
Data quality management
Act-On
7.1
Sales Engine International
2.0
Automated sales alerts and tasks
Act-On
6.4
Sales Engine International
4.0

Campaign Management

Act-On
7.5
Sales Engine International
1.0
Calendaring
Act-On
6.8
Sales Engine International
1.0
Event/webinar marketing
Act-On
8.3
Sales Engine International
1.0

Social Media Marketing

Act-On
6.7
Sales Engine International
1.0
Social sharing and campaigns
Act-On
6.4
Sales Engine International
1.0
Social profile integration
Act-On
7.0
Sales Engine International

Reporting & Analytics

Act-On
5.3
Sales Engine International
1.0
Dashboards
Act-On
4.7
Sales Engine International
1.0
Standard reports
Act-On
5.7
Sales Engine International
1.0
Custom reports
Act-On
5.6
Sales Engine International
1.0

Platform & Infrastructure

Act-On
6.5
Sales Engine International
1.5
API
Act-On
8.0
Sales Engine International
1.0
Role-based workflow & approvals
Act-On
6.4
Sales Engine International
3.0
Customizability
Act-On
5.1
Sales Engine International
1.0
Integration with Salesforce.com
Act-On
8.0
Sales Engine International
Integration with Microsoft Dynamics CRM
Act-On
4.1
Sales Engine International
1.0
Integration with SugarCRM
Act-On
7.1
Sales Engine International

Pros

  • Delivers all (most important) features a marketeer needs
  • Intuitive
  • Great support
  • Friendly pricing
  • Fast paced feature development
Harold Klaassen profile photo
  • Awesome integration with CRM/SFDC.
  • Support is US-based, free with subscription, and very helpful.
  • Best workflow capability (drag and drop) I've seen in any comparable product.
  • Custom templates are available for purchase and are great for branding.
  • Easy to use landing pages.
Meredith Oakes profile photo

Cons

  • I would really like to see the "send over time" feature be added back to the webinar messaging. This feature is very important for maintaining a low bounce rate.
  • It would be nice to allow for more flexibility with the information processed in funnel reports. Not all of the options available will allow for the data that we are looking for.
  • They need to design a better functioning more realistic marketing calendar.
Richard Longo profile photo
  • Some bugs when using on a Mac.
  • Turnover of support team - since acquisition by SalesEngine the Manticore team has changed quite a bit.
  • Daily reports aren't as robust as some solutions - hard to get good company info on anonymous visits.
Meredith Oakes profile photo

Likelihood to Renew

Act-On8.9
Based on 112 answers
We have been using Act-On for a number of years, and after reviewing other companies earlier this year, we are certain that we want to stay active users of Act-On for the foreseeable future.
Paloma Nazar profile photo
Sales Engine International10.0
Based on 2 answers
I've been incredibly pleased with Manticore/SEI and have selected them at several companies now. It's worked in a variety of different business environments, both big and small, and everyone on both the sales and marketing side have been extremely pleased with the results
Meredith Oakes profile photo

Usability

Act-On7.2
Based on 31 answers
Again, these systems take time to learn, and there's so much under the hood that usability is an issue with any marketing automation software. Act-On provides a nice balance.
David Wank, DMD profile photo
Sales Engine International8.0
Based on 1 answer
Some of the actions require you to be in a specific section before actions are available to you, like adding a list. You first have to navigate to that section for options to be available to you
No photo available

Reliability and Availability

Act-On9.1
Based on 14 answers
This product has never been down when I needed it
Ian Nate profile photo
Sales Engine International10.0
Based on 1 answer
Manticore hardly ever has "product down time" and almost never during a normal work day for our company
No photo available

Performance

Act-On8.2
Based on 13 answers
Act-On just keeps improving.
Angie J Anderson profile photo
Sales Engine International10.0
Based on 1 answer
Email campaigns are deployed instantly when you launch, unlike other Marketing Automation tools I've used in the past that queue emails in batches and can take hours to complete a send
No photo available

Support

Act-On8.8
Based on 38 answers
One of the BEST support teams I've ever dealt with.
David Wank, DMD profile photo
Sales Engine International10.0
Based on 1 answer
The Manticore team is very knowledgeable, I haven't had an issue where a ticket was left unanswered or unresolved
No photo available

In-Person Training

Act-On8.7
Based on 4 answers
My Account Manager has led me through countless amounts of training on the product as a whole and through some of my integrations.
Vinny Poliseno profile photo
No score
No answers yet
No answers on this topic

Online Training

Act-On9.3
Based on 16 answers
Act-On had a lot of resources, and their staff was great at answering any questions I had to make sure we got started on the right foot. Looking back, I would have preferred some additional training sessions since we didn't have any previous experience with Marketing Automation and best practices.
Carrie Scheetz profile photo
Sales Engine International10.0
Based on 1 answer
Training was done online, but was one-on-one, giving me a lot of time to ask very specific product questions. They also walk you through setting up a test campaign, email, and landing page
No photo available

Implementation

Act-On8.6
Based on 22 answers
Trust your success counselor. All 3 had have been spectacular.
Charles Harte profile photo
Sales Engine International10.0
Based on 1 answer
It was the easiest integration and implementation that I've ever experienced. I've implemented other CRM integrated services before that provided the same services as Manticore that were extremely technical and expensive to integrate with Salesforce.com or Microsoft CRM Dynamics, or just plain couldn't integrate
No photo available

Alternatives Considered

I kind of already covered this in my previous response.Manticore - Nice people, product didn't integrate with Oracle CRM, used it for email blasting only. Such a disappointment on the integration.Oracle CRM Marketing Automation - Good product, I believe it's being phased out since they purchased Eloqua. Long wait on support. I can't recommend it based on this. Hire a consultant to help you get started which adds to your expense.Evaluated:Marketo - VERY detailed, did cool stuff, but lots to program and set up. More than we needed and I didn't have time to spend that much time programming it.Eloqua - Okay product - some good stuff here, but sales rep. was rough. Based on previous experience with Oracle support, it was ruled out.Pardot - Good product, good sales team, seriously considered it. Plus, SF.com owns them which meant it will easily integrate with SF.com. Support - fill out the form was the tie breaker. There were a few other things Act-On shared with me that also tipped the scales as well.
Tom Grissinger profile photo
We migrated to Marketo approximately 6 months
ago, and were extremely happy with the change. Besides the higher sticker
price and the "everything's a sales pitch" communications from
Marketo, we can't find any fault.

Sales
Engine International - Manticore (commonly referred to as Manti-beast
internally) created many problems for us. And while they did integrate
with our Microsoft Dynamics environment, the software quickly ate through our
purchased storage and forced us to constantly purchase more. That alone
cost us many hundreds of dollars in Microsoft Dynamics CRM storage every year.
And, when confronted about it, Manticore support flat out lied about how
much storage their activities were taking up in our system. So, while it
integrates, it's a very poor integration.
No photo available

Return on Investment

  • Better qualified leads fed into sales
  • Increased volume of leads
  • Significantly higher open rates and clicks
  • We're just beginning to utilize attribution from the point of introduction to the point of conversion which will give us insights into what is effective in producing qualified sales leads.
Jim Lovelady profile photo
  • Errors in forms led to a decrease in registrations - found workaround to correct it, but was never informed of certain incompatibilities
  • Reports have been inaccurate and very inflexible, and have not allowed for reliable forecasting/planning
No photo available

Pricing Details

Act-On

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Act-On Editions & Modules
Act-On
Edition
Professional
$9001
Enterprise
$2,0002
1. per month (starts at 2,500 active contacts)
2. per month ( starts at 2,500 active contacts)
Additional Pricing Details
The Professional package starts at 2,500 active contacts, 3 marketing users, 50 sales users and 30,000 API calls per day. The Enterprise package starts at 2,500 active contacts, 6 marketing users, 100 sales users and 30,000 API calls per day. Annual contract required.

Sales Engine International

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Sales Engine International Editions & Modules
Sales Engine International
Additional Pricing Details