What users are saying about
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Top Rated
842 Ratings
35 Ratings

ActiveCampaign

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Top Rated
842 Ratings
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Score 8.5 out of 100
35 Ratings
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Score 4.6 out of 100

Feature Set Ratings

  • ActiveCampaign ranks higher in 6 feature sets: Email & Online Marketing, Lead Management, Campaign Management, Social Media Marketing, Reporting & Analytics, Platform & Infrastructure

Email & Online Marketing

8.4

ActiveCampaign

84%
3.7

ClickDimensions

37%
ActiveCampaign ranks higher in 9/9 features

WYSIWYG email editor

7.9
79%
558 Ratings
5.1
51%
8 Ratings

Dynamic content

8.2
82%
495 Ratings
3.7
37%
10 Ratings

Ability to test dynamic content

8.1
81%
449 Ratings
1.5
15%
10 Ratings

Landing pages

7.4
74%
320 Ratings
1.6
16%
10 Ratings

A/B testing

8.6
86%
362 Ratings
3.6
36%
10 Ratings

Mobile optimization

8.4
84%
506 Ratings
1.9
19%
10 Ratings

Email deliverability reporting

9.2
92%
650 Ratings
4.2
42%
18 Ratings

List management

8.9
89%
625 Ratings
5.7
57%
9 Ratings

Triggered drip sequences

9.1
91%
552 Ratings
6.1
61%
9 Ratings

Lead Management

8.6

ActiveCampaign

86%
4.7

ClickDimensions

47%
ActiveCampaign ranks higher in 4/4 features

Lead nurturing

8.8
88%
472 Ratings
6.9
69%
9 Ratings

Lead scoring and grading

8.4
84%
345 Ratings
5.0
50%
9 Ratings

Data quality management

8.5
85%
387 Ratings
3.0
30%
8 Ratings

Automated sales alerts and tasks

8.5
85%
342 Ratings
4.0
40%
7 Ratings

Campaign Management

8.4

ActiveCampaign

84%
2.5

ClickDimensions

25%
ActiveCampaign ranks higher in 2/2 features

Calendaring

8.3
83%
279 Ratings
4.0
40%
5 Ratings

Event/webinar marketing

8.5
85%
271 Ratings
1.0
10%
6 Ratings

Social Media Marketing

8.6

ActiveCampaign

86%
5.5

ClickDimensions

55%
ActiveCampaign ranks higher in 2/2 features

Social sharing and campaigns

8.7
87%
244 Ratings
8.0
80%
3 Ratings

Social profile integration

8.4
84%
240 Ratings
3.1
31%
3 Ratings

Reporting & Analytics

8.6

ActiveCampaign

86%
2.6

ClickDimensions

26%
ActiveCampaign ranks higher in 3/3 features

Dashboards

8.6
86%
574 Ratings
2.0
20%
9 Ratings

Standard reports

8.8
88%
561 Ratings
2.0
20%
9 Ratings

Custom reports

8.4
84%
362 Ratings
3.8
38%
7 Ratings

Platform & Infrastructure

8.8

ActiveCampaign

88%
4.4

ClickDimensions

44%
ActiveCampaign ranks higher in 6/6 features

API

9.1
91%
376 Ratings
1.0
10%
5 Ratings

Role-based workflow & approvals

8.3
83%
255 Ratings
1.0
10%
5 Ratings

Customizability

8.7
87%
397 Ratings
2.3
23%
7 Ratings

Integration with Salesforce.com

8.8
88%
84 Ratings
7.0
70%
2 Ratings

Integration with Microsoft Dynamics CRM

9.0
90%
54 Ratings
7.1
71%
10 Ratings

Integration with SugarCRM

8.8
88%
50 Ratings
8.0
80%
2 Ratings

Attribute Ratings

  • ActiveCampaign is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating
  • ClickDimensions is rated higher in 1 area: Likelihood to Renew

Likelihood to Recommend

9.0

ActiveCampaign

90%
645 Ratings
2.0

ClickDimensions

20%
10 Ratings

Likelihood to Renew

8.8

ActiveCampaign

88%
19 Ratings
9.0

ClickDimensions

90%
1 Rating

Usability

8.2

ActiveCampaign

82%
34 Ratings
5.0

ClickDimensions

50%
3 Ratings

Availability

9.1

ActiveCampaign

91%
4 Ratings

ClickDimensions

N/A
0 Ratings

Performance

6.7

ActiveCampaign

67%
4 Ratings

ClickDimensions

N/A
0 Ratings

Support Rating

6.0

ActiveCampaign

60%
38 Ratings
1.0

ClickDimensions

10%
4 Ratings

In-Person Training

7.3

ActiveCampaign

73%
1 Rating

ClickDimensions

N/A
0 Ratings

Implementation Rating

8.7

ActiveCampaign

87%
10 Ratings

ClickDimensions

N/A
0 Ratings

Configurability

7.7

ActiveCampaign

77%
3 Ratings

ClickDimensions

N/A
0 Ratings

Ease of integration

8.1

ActiveCampaign

81%
3 Ratings

ClickDimensions

N/A
0 Ratings

Product Scalability

8.5

ActiveCampaign

85%
4 Ratings

ClickDimensions

N/A
0 Ratings

Vendor post-sale

7.7

ActiveCampaign

77%
3 Ratings

ClickDimensions

N/A
0 Ratings

Vendor pre-sale

7.3

ActiveCampaign

73%
3 Ratings

ClickDimensions

N/A
0 Ratings

Likelihood to Recommend

ActiveCampaign

ActiveCampaign is great for anyone who wants loads of flexibility for building automations. They really excel at allowing you do build any automation you want.
However, because it's slightly more expensive than some other options for email marketing, if you're sending general newsletters or don't need complicated automations, you could go for a cheaper alternative.
Read full review

ClickDimensions

ClickDimensions is great for SMB companies looking for an easy to use, robust platform especially in situations where there are only a few people within the Marketing Department.
Read full review

Pros

ActiveCampaign

  • Contact management is robust and reliable, and provides all the capabilities I was looking for.
  • Marketing automation takes a little figuring out, but it's easy to learn and easy to use.
  • Deals are highly customizable and incredibly easy to use. I love that you can use it to create all kinds of workflows, not just sales pipelines.
  • Training videos and webinars are top notch. I've learned a lot from them and always appreciate the email notifications when a new video/webinar is available.
Read full review

ClickDimensions

  • The nurture campaign builder was great. Easy to use and to follow along with.
  • The drop and drag editor was easy to use and you could start using it with no training.
  • I always like when a service offers a certification for their product. ClickDimensions training was easy to follow, gave good content/tips/tricks and really helped me learn the platform.
Read full review

Cons

ActiveCampaign

  • I use the ecommerce feature for email template design and there's been a bug where I can't change the colours of the shopping block to match a theme. Which is annoying in of itself and is actually quite critical but beyond that it would be nice if they could either fix it quickly or keep me up to date on the progress of the fix.
  • It could be a little bit easier to find pricing online.
  • Support isn't online at all times of the day, which is understandable but definitely would be a nice thing to have.
Read full review

ClickDimensions

  • Creating lists based on customer email behaviour was technically possible, but in practise nearly impossible
  • Managing customer preferences and subscriptions felt extremely convoluted
  • Interfaces generally not intuitive
  • Reporting was not in the class of competitors
  • Deliverability - seems like in onboarding basic things weren't checked off. We really needed a platform expert to implement.
Read full review

Pricing Details

ActiveCampaign

Starting Price

$9 per month

Editions & Modules

ActiveCampaign editions and modules pricing
EditionModules
Lite$9.001
Plus$492
Professional$1293
Enterprise$2294

Footnotes

  1. Per Month [3 Users]
  2. Per Month [25 Users]
  3. Per Month [50 Users]
  4. Per Month [Unlimited Users]

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

ClickDimensions

Starting Price

Editions & Modules

ClickDimensions editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    ActiveCampaign

    For our clients (Course creators, event hosts & managers, business leaders that have existing marketing in place and want to grow past 6 & 7 figures), we highly recommend ActiveCampaign, because:
    • Broad capabilities - ability to create individual emails to specific segments (the right people) at the right time (predictive sending for the greatest likelihood of conversion) and automated flows so that our clients are generating revenue
    • Integrations - We run ads for our clients, and ActiveCampaign automatically creates dynamic audiences for our social media platforms so that our ads are going to audiences that have just opened or clicked emails (or that follows up with people who haven't engaged). The number of programs that ActiveCampaign connects to makes the marketing a seamless experience for our clients.
    • Visualization of data - With the flow builder, you can see where people are in the process, what tags are being applied overall - makes it so much easier to create email marketing solutions for clients.
    • Reporting - The ability to see specific open, click, and conversion rates in one place.
    • Outstanding customer support - Having the ActiveCampaign team behind you makes it easy to recommend and use it for clients.
    Read full review

    ClickDimensions

    I see no reason for us to deprecate use at this point. It is important for us as a business to maintain our partnership with them and keep on the pulse of leading technology. ClickDimensions is a marketplace leader for the world of marketing automation, and in coordination with CRM, it's all the more relevant.
    Read full review

    Usability

    ActiveCampaign

    ActiveCampaign has been the easiest marketing automation software we have ever used. They provide tips throughout the entire process of anything you are building. Their support team through LIVE CHAT has been extremely fast and helpful. The monthly meetings provided with the enablement team has helped us through several large and urgent needs.
    Read full review

    ClickDimensions

    I want to stay neutral. It's not that this product doesn't have appealing features or capabilities, it's that they aren't consistent and stable. So you lose data or your data is not accurate. Or some connection fails and the workflow doesn't trigger as it is supposed to, or the visits or clicks or other metrics contain bad data one month, then the next they're back to normal. This company needs to focus on getting their core product right and not on new features.
    Read full review

    Reliability and Availability

    ActiveCampaign

    I haven't experienced application errors or unplanned outages at all. Active Campaign is ultra reliable and I would not be using them if that were the case. Also, the helpful emails they send are welcomed and informative, and present very practical tips and guidance for using the platform. They're always demonstrating new features and I'm thankful for that.
    Read full review

    ClickDimensions

    No answers on this topic

    Performance

    ActiveCampaign

    Oh my gosh, Active Campaign's performance gets an A+++ in my book. The pages load quickly and so do the reports. I haven't noticed any slowdowns when it's integrating with other programs and it performs excellently on all levels.
    Read full review

    ClickDimensions

    No answers on this topic

    Support Rating

    ActiveCampaign

    This might be the best part. The chat support lady offered to make a video to help me solve my problem. I worked in customer service for years and I've never done that, lol. So, if they're offering things like that, I can only imagine that they'd be able to handle most any issue you throw at them.
    Read full review

    ClickDimensions

    You submit a ticket and they will always come back asking for more information. So the next time you try to be proactive and add that information to the original ticket, but then they come back and ask for something else. It gets to the point where you have to believe it is a stall tactic. You ask for more detail into their processes and you get the runaround. 9 times out of ten they will point the finger at Dynamics 365 as the culprit. It is like pulling teeth to get to Tier 2 support and then the questions start all over again, even if you send screenshots.
    Read full review

    Implementation Rating

    ActiveCampaign

    Very satisfied with our implementation in our professional medical practice, allowing us to be on top of client service, and not miss out on crucial information and insights. Marketing is often neglected in professional practices and ActiveCampaign solved this problem with aplomb.
    Read full review

    ClickDimensions

    No answers on this topic

    Alternatives Considered

    ActiveCampaign

    I felt like ActiveCampaign had the most features for the value I was expecting. I looked at other reviews just like this to see whether it would meet my needs. I also considered price. As a startup, I wanted to make sure I could have a platform that could grow to what I needed it to be without paying too much at the beginning.
    Read full review

    ClickDimensions

    Clickdimensions is severely impeded by its integration into Dynamics CRM. Consequently it lacks the Intuitiveness of HubSpot, and the straightforward usability of MailChimp. It is a perfect system if you want to exist entirely within Dynamics, but it requires a high degree of expertise in Dynamics to get maximum value out of it. We're currently migrating to HubSpot, and while the initial integration is proving challenging, I already sense we will be able to deliver a lot more of our marketing goals much more easily, and see an ROI.
    Read full review

    Scalability

    ActiveCampaign

    My web designer told me about Active Campaign and although I don't recall which platform I had before, I LOVE Active Campaign and its user friendliness. The transition was seamless and I've never had a problem with functionality or server failure.
    Active Campaign provides so many features, and makes it easy for non-techies to maneuver around the site with ease. They capture information and put it in an easy-to-read format.
    At this point, I don't think I'd ever use any other platform!
    Read full review

    ClickDimensions

    No answers on this topic

    Return on Investment

    ActiveCampaign

    • ActiveCampaign saved us thousands of dollars over our previous CRM platform.
    • We are able to track leads through the sales pipeline, seeing exactly how much our efforts are bringing in.
    • We are able to provide better customer service by quickly responding to forms completed on our website no matter the time/day.
    • We can run reports to find areas we may be deficient in marketing or sales, and also see our strengths, which is important to our C Suite.
    • ActiveCampaign Automations save us a significant amount of time.
    Read full review

    ClickDimensions

    • Tracking Email Engagement by customer is much easier. Real Time Stats/Email Engagement Report already built in.
    • Lead scoring helps develop more qualified leads.
    Read full review

    Screenshots

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