What users are saying about
13 Ratings
280 Ratings
13 Ratings
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Score 8.5 out of 101
280 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.5 out of 101

Likelihood to Recommend

Acumatica 5.0

I believe that Acumatica is very well suited for a distribution business. The features and functionalities such as multicurrency, stock transfer, and most especially the CRM platform are perfect for this kind of business model.On other the hand, we feel that Acumatica is weak on food service businesses like a restaurant. It lacks the features and functionalities to be able to measure the assembly of food computation based on certain ingredients.
Parker Ong profile photo

Brightpearl

Brightpearl is very well suited for small-medium companies that are growing quickly and need a way to improve their operational systems and functionality to handle increasing volume of orders. Particularly if you use multiple SKUs, sales channels, and/or warehouses, the features offered by Brightpearl are excellently well suited to handle these types of needs. I don't believe Brightpearl would be very applicable for very small companies with a small number of SKUs, as many of the features offered would be unnecessary and underutilized.
Joel Graham profile photo

Feature Rating Comparison

Payroll Management

Acumatica 5.0
7.5
Brightpearl
Pay calculation
Acumatica 5.0
7.0
Brightpearl
Benefit plan administration
Acumatica 5.0
7.0
Brightpearl
Direct deposit files
Acumatica 5.0
8.0
Brightpearl
Salary revision and increment management
Acumatica 5.0
8.0
Brightpearl
Reimbursement management
Acumatica 5.0
7.5
Brightpearl

Customization

Acumatica 5.0
5.6
Brightpearl
API for custom integration
Acumatica 5.0
5.7
Brightpearl
Plug-ins
Acumatica 5.0
5.5
Brightpearl

Security

Acumatica 5.0
8.6
Brightpearl
Single sign-on capability
Acumatica 5.0
9.0
Brightpearl
Role-based user permissions
Acumatica 5.0
8.3
Brightpearl

Reporting & Analytics

Acumatica 5.0
7.9
Brightpearl
Dashboards
Acumatica 5.0
7.6
Brightpearl
Standard reports
Acumatica 5.0
7.8
Brightpearl
Custom reports
Acumatica 5.0
8.2
Brightpearl

General Ledger and Configurable Accounting

Acumatica 5.0
7.9
Brightpearl
Accounts payable
Acumatica 5.0
8.3
Brightpearl
Accounts receivable
Acumatica 5.0
7.6
Brightpearl
Global Financial Support
Acumatica 5.0
7.5
Brightpearl
Primary and Secondary Ledgers
Acumatica 5.0
8.0
Brightpearl
Intercompany Accounting
Acumatica 5.0
8.2
Brightpearl
Localizations
Acumatica 5.0
8.0
Brightpearl
Journals and Reconciliations
Acumatica 5.0
7.9
Brightpearl
Enterprise Accounting
Acumatica 5.0
8.0
Brightpearl
Configurable Accounting
Acumatica 5.0
8.0
Brightpearl
Centralized Rules Framework
Acumatica 5.0
8.0
Brightpearl
Standardized Processes
Acumatica 5.0
7.6
Brightpearl

Inventory Management

Acumatica 5.0
8.4
Brightpearl
Inventory tracking
Acumatica 5.0
9.0
Brightpearl
Automatic reordering
Acumatica 5.0
8.0
Brightpearl
Location management
Acumatica 5.0
8.7
Brightpearl
Manufacturing module
Acumatica 5.0
8.0
Brightpearl

Order Management

Acumatica 5.0
7.9
Brightpearl
Pricing
Acumatica 5.0
7.9
Brightpearl
Order entry
Acumatica 5.0
8.2
Brightpearl
Credit card processing
Acumatica 5.0
8.0
Brightpearl
Cost of goods sold
Acumatica 5.0
8.0
Brightpearl
Order Orchestration
Acumatica 5.0
7.5
Brightpearl
End-to-end order visibility
Acumatica 5.0
7.9
Brightpearl
Order exception Resolution
Acumatica 5.0
8.0
Brightpearl

Subledger and Financial Process

Acumatica 5.0
7.8
Brightpearl
Automated Invoice Processing
Acumatica 5.0
7.0
Brightpearl
Shared Services Payments
Acumatica 5.0
9.0
Brightpearl
Billings Management
Acumatica 5.0
7.0
Brightpearl
Customer Receipt Applications
Acumatica 5.0
8.0
Brightpearl
Customer Collections
Acumatica 5.0
7.7
Brightpearl
Revenue Recognition
Acumatica 5.0
8.0
Brightpearl
Cash Management
Acumatica 5.0
7.8
Brightpearl
Asset Management
Acumatica 5.0
9.0
Brightpearl
Travel & Expense Management
Acumatica 5.0
7.5
Brightpearl
Budgetary Control & Encumbrance Accounting
Acumatica 5.0
7.5
Brightpearl
Period Close
Acumatica 5.0
7.7
Brightpearl
Transactions Tax
Acumatica 5.0
7.5
Brightpearl
Subledger Reconciliations
Acumatica 5.0
8.0
Brightpearl
3rd Party Accounting Systems
Acumatica 5.0
7.0
Brightpearl

Project Financial Management

Acumatica 5.0
7.9
Brightpearl
Budgeting and Forecasting
Acumatica 5.0
7.5
Brightpearl
Project Costing
Acumatica 5.0
7.5
Brightpearl
Cost Capture
Acumatica 5.0
7.5
Brightpearl
Capital Project Management
Acumatica 5.0
8.0
Brightpearl
Customer Invoicing
Acumatica 5.0
8.0
Brightpearl
Customer Contract Compliance
Acumatica 5.0
7.0
Brightpearl
Project Revenue Recognition
Acumatica 5.0
7.5
Brightpearl
Project Financial Performance Analysis
Acumatica 5.0
8.0
Brightpearl
Project Financials Dashboard
Acumatica 5.0
9.0
Brightpearl
Real-time Financial Reporting
Acumatica 5.0
9.0
Brightpearl
Embedded Business Intelligence
Acumatica 5.0
8.0
Brightpearl
Project Planning Collaboration
Acumatica 5.0
8.0
Brightpearl

Project Execution Management

Acumatica 5.0
8.0
Brightpearl
Project Planning and Scheduling
Acumatica 5.0
8.0
Brightpearl
Project Manager Dashboard
Acumatica 5.0
8.0
Brightpearl
Resource Manager Dashboard
Acumatica 5.0
8.0
Brightpearl
Task Insight for Project Managers
Acumatica 5.0
8.0
Brightpearl
Team Member Task Collaboration
Acumatica 5.0
7.0
Brightpearl
Talent Profiles
Acumatica 5.0
9.0
Brightpearl
Real-Time Project Reporting
Acumatica 5.0
8.0
Brightpearl

Grants Management

Acumatica 5.0
7.8
Brightpearl
Award Lifecycle Management
Acumatica 5.0
7.0
Brightpearl
Spending Control
Acumatica 5.0
8.0
Brightpearl
Indirect Cost Management
Acumatica 5.0
8.0
Brightpearl
Billing
Acumatica 5.0
8.0
Brightpearl

Procurement

Acumatica 5.0
7.9
Brightpearl
Sourcing Team Collaboration
Acumatica 5.0
8.0
Brightpearl
Sourcing Analysis
Acumatica 5.0
8.0
Brightpearl
Bids Analyzed and Compared
Acumatica 5.0
8.0
Brightpearl
Catalog Shopping E-Commerce for Employees
Acumatica 5.0
7.0
Brightpearl
Invoice Automated Matching
Acumatica 5.0
7.0
Brightpearl
Requisitions-to-Purchase Orders Integrated
Acumatica 5.0
9.0
Brightpearl
Supplier Assessment
Acumatica 5.0
8.0
Brightpearl
Supplier Management
Acumatica 5.0
9.0
Brightpearl
Supplier Portal
Acumatica 5.0
7.0
Brightpearl

Logistics

Acumatica 5.0
7.8
Brightpearl
Transportation Planning and Optimization
Acumatica 5.0
7.0
Brightpearl
Transportation Sourcing Management
Acumatica 5.0
7.0
Brightpearl
Trade Management
Acumatica 5.0
8.0
Brightpearl
Customs Entry Management
Acumatica 5.0
8.0
Brightpearl
Customs Document Management
Acumatica 5.0
8.0
Brightpearl
Customs Document Collaboration
Acumatica 5.0
8.0
Brightpearl
Fulfillment Management
Acumatica 5.0
8.0
Brightpearl
Inventory Visibility
Acumatica 5.0
8.0
Brightpearl

Manufacturing

Acumatica 5.0
7.2
Brightpearl
Production Process Design
Acumatica 5.0
7.0
Brightpearl
Supply Chain Business Flows
Acumatica 5.0
7.0
Brightpearl
Production Management
Acumatica 5.0
8.0
Brightpearl
Configuration Management
Acumatica 5.0
7.0
Brightpearl
Manufacturing Costs
Acumatica 5.0
7.0
Brightpearl

Supply Chain

Acumatica 5.0
8.0
Brightpearl
Forecasting
Acumatica 5.0
8.0
Brightpearl
Inventory Planning
Acumatica 5.0
8.0
Brightpearl
Multi-tier Supply Chain Planning
Acumatica 5.0
8.0
Brightpearl

Product Lifecycle Management

Acumatica 5.0
8.0
Brightpearl
Proposal Management
Acumatica 5.0
8.0
Brightpearl
Product Master Data Management
Acumatica 5.0
9.0
Brightpearl
Vendor Portal
Acumatica 5.0
7.0
Brightpearl
Project Portfolio Management
Acumatica 5.0
8.0
Brightpearl

Pros

Acumatica 5.0

  • Expense reporting: Available both on the desktop and app versions, it has allowed our team members to reduce almost all paper in the expense reporting process, streamline approvals, and reduced time from submission to final payment.
  • CRM: Managing customer information in a single place, accessible to all. Connecting customer accounts to opportunities allow us to quickly see the overall value of an account from past, current and future opportunities.
  • Financial: Drill downs in reporting allows quick and easy access to address questions on individual transactions affecting financial performance. Drill downs are also protected by permissions and roles to ensure people only have access to information relevant to them.
No photo available

Brightpearl

  • Brightpearl allows you to create filters and set favorites, which enables us to view orders in different categories easily, and avoid having to scroll through numerous orders to find the ones we're looking for.
  • Brightpearl gives you the option of adding pertinent product details such as weight, dimensions, and cost to our company, which is helpful both for accounting and as an internal resource for customer support.
  • Brightpearl has great dashboards showing charts and graphs of sales sorted by channels, which is helpful for monitoring progress.
Joel Graham profile photo

Cons

Acumatica 5.0

  • Email integration: Horribly clunky, requires users to share email password with Acumatica to allow use of outbound emails. Should be using a more secure method like access tokens.
  • Expense approval process: Once expense claims are approved, approvers (depending on role) can no longer see the approved/denied claims. Denial of claims requires a manual email/call to submitter instructing them to correct and resubmit the claim.
  • CRM: Allow for tracking of cases by the opportunity in addition to business accounts. This would allow for more accurate tracking of issues related to specific opportunities.
No photo available

Brightpearl

  • Brightpearl doesn't allow you to archive OLD products which are no longer in use, so they show up in reporting.
  • Brightpearl would benefit from more reports, more robust reports as well which allow you to analyse even more data.
  • Brightpearl doesn't allow you to trigger emails when stock on certain products is running low. We have low inventory reports but would like emails when selected products are low on stock.
Gary Murray profile photo

Likelihood to Renew

Acumatica 5.0

Acumatica 5.0 9.0
Based on 1 answer
It is very customisable and good value for money. It is also scalable for the future. The CRM and ecommerce integtration are the main downsides.
Justin Leflaive profile photo

Brightpearl

Brightpearl 8.2
Based on 12 answers
We are currently looking for better alternatives, but are not necessarily unhappy with Brightpearl
Thomas Soerenes profile photo

Usability

Acumatica 5.0

No score
No answers yet
No answers on this topic

Brightpearl

Brightpearl 7.4
Based on 6 answers
Brightpearl can be a little confusing to begin with, there are a lot of options to look through and working out the intricacies takes some time depending on what you would like to be able to do on it and what your account is set up to do. It is however very thorough and once you can work your way around it most of the functions are fairly simple to use and very detailed.
Dan Thomas profile photo

Reliability and Availability

Acumatica 5.0

No score
No answers yet
No answers on this topic

Brightpearl

Brightpearl 10.0
Based on 1 answer
Brightpearl is always easily accessibly anywhere that you can find an internet source. I have checked our stock levels when we have been off site at Ham Rally's at home and on my way home or to work if needs be. That is probably one of the best features of this system.
Dan Thomas profile photo

Performance

Acumatica 5.0

No score
No answers yet
No answers on this topic

Brightpearl

Brightpearl 9.0
Based on 1 answer
Brightpearl performs very well and integrates very well with our Metapak packing and despatch system. IT also intergrates very well with Amazon and we have used Ebay although there have been complications with Ebay and stock levels. We use Ebay mostly for second hand items of which we only have one so have skipped using Brighpearl for these products.
Dan Thomas profile photo

Support

Acumatica 5.0

No score
No answers yet
No answers on this topic

Brightpearl

Brightpearl 7.5
Based on 133 answers
Brightpearl support is friendly, quick, and makes you feel as if your problem is important to them as well. If Brightpearl made some of the sales features standard (issues listed in previous question) this would make the support teams' work much simpler. I am hoping support can submit feedback so in the next software update they could potentially be implemented. It is also very positive to know that the support team is conscious that you're running a business and that this software is central to fulfilling orders. They correct things without disrupting you or any one else's system.
Chris Metropulos profile photo

In-Person Training

Acumatica 5.0

No score
No answers yet
No answers on this topic

Brightpearl

Brightpearl 1.0
Based on 1 answer
No in house training was given.
Dan Thomas profile photo

Online Training

Acumatica 5.0

No score
No answers yet
No answers on this topic

Brightpearl

Brightpearl 7.0
Based on 1 answer
The online training was very helpful in the areas we were shown and was implemented very well via a Skype call and an presentation done via the internet. However it was not thorough enough for all of our needs in certain areas. More training in person on site would have been very helpful.
Dan Thomas profile photo

Implementation

Acumatica 5.0

No score
No answers yet
No answers on this topic

Brightpearl

Brightpearl 6.5
Based on 104 answers
The implementation of this in our company did cause us a lot of problems to begin with, I do not think sufficient training was given to our staff for understanding some of its key features and a lot of it was guess work and playing around with it to find out its more intricate details and workings. I have had to produce "guides" at our office to show people how to use certain functions of the system to see how it works to our needs.
Dan Thomas profile photo

Alternatives Considered

Acumatica 5.0

I liked the flexibility of Salesforce and the ability to customize look and feel with minimal development involvement. Email integration was smooth and seamless. However, Acumatica's ability to customize certain business processes to meet our particular day to day operational needs and account based fee as opposed to user based fees made it a better option for our organization.
No photo available

Brightpearl

Our previous system was known as 3EX and was a very out dated system from the 90's that was good but not very efficient and very difficult to navigate through. This system is a lot smoother to operate and after a few teething problems our issues were all resolved and we are very happy with the end result.
Dan Thomas profile photo

Scalability

Acumatica 5.0

No score
No answers yet
No answers on this topic

Brightpearl

Brightpearl 6.8
Based on 5 answers
Brightpearl works fairly well under high stress conditions, we can have multiple people using the system at once in several different ways and this allows us to complete all of the running of the business smoothly. Sales can be put into the system while the despatch team prepares the goods to be sent out, and the accountants check and process payments while management sees to ordering in new stock swiftly.
Dan Thomas profile photo

Return on Investment

Acumatica 5.0

  • Better communication and collaboration on customer accounts through the CRM.
  • Improved month-end close time and more up to date financial information.
  • Slow to implement has been frustrating for the team and has been more expensive than anticipated.
No photo available

Brightpearl

  • Positive - we are all able to do more with fewer staff, keeping our costs down - essential for an SME.
  • System is easy to use so we can all feel confident about joining in on tasks/accounts as the information is clear.
  • Can write orders incredibly quickly and get them sent off, speed is good!
Jackie Piper profile photo

Pricing Details

Acumatica 5.0

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Brightpearl

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details
Brightpearl is for merchants trading $1M or above, or those that expect to be in the next 12 months. Our pricing is designed to suit the needs of fast-growth and larger merchants so contact us today to discuss your specific requirements and we’ll provide a solution that meets your needs.

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