Acumatica vs. Epicor Kinetic

I think it’s a great product. I think it’s very customizable, which is a big plus.
For manufacturing, it’s excellent because of creating the inventory, turning it into an actual product to sell, and also tracking the status of each process within that system.
I can’t think of any areas where it’s not suited, because otherwise we would be looking for something else or making changes, and at this time, we’re just growing with the system.

I think it depends on the industry and complexity of the company. In our situation, we primarily use Epicor for financials, in a relatively simple manner. I don't think that Epicor is the most intuitive or simple to set up for our situation. I think Epicor is better suited for its target industry of manufacturing, where building out the multiple layers let's Epicor's strengths come to bear.

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• Particularly well is just the ease of it being able to be used. We're coming from Sage, that's the product that we used before. Sage was limited, five people could get into the system at a time. Acumatica is unlimited.
• The amount of information that's so easily accessible has made us more efficient, more productive, and it just makes for an easier workday when everybody can see the same information real time.

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• MRP Processing, PO Suggestion processing and maintaining Inventory/Accounting cost consistency.
• Freighting with speed and precision allows us to ship on time with over 10 shipping stations they all run seamlessly.
• Using ECM, we've streamlined our AP Invoicing process and increased our teams throughput at least 2x with more speed projected.
• Using Co-Parts with Advanced Production, we've increased inventory accuracy and accounting for parts cost in a more transparent way.

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• Acumatica's open API is very powerful but doesn't get integrated cleanly across every external system, challenge arises with integration of legacy systems
• Some of the platform feature's requires third-party add-ons or custom developments like advance finance report & BI.
• Sometimes it gets glitch in the system leading slower processing speed

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• In Application Studio, there are quite a few things that you just have to know in order to really get it to work right. Such as when you are updating a dataview you have to save them refresh and then go back to the wizard to get the added fields that you may have added from a BAQ.
• When running MRP it has a tendency to stall or not finish on occasion. This is a problem as we do not get any PO Suggestions when this happens.

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We are highly likely to renew because Acumatica has become the foundation of our ERP strategy replacing another ERP system with a more flexible, scalable platform while improving governance, planning, and operational visibility. Ongoing stabilization, roadmap investment in IBP and automation, and strong alignment across Finance and Operations give us long‑term confidence in the platform.

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Easy to use, reliable, known product, best product configurator, Epicor continues to offer improvements every year.

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The processes are very intuitive and easy to use. Whether you are entering AP bills, timecards for payroll, or AR invoices, the processes are similar and easy to use. The drill-down capability is also a huge plus as you can easily toggle between different modules without having to leave the screen you are in and navigating through a menu to get the information you need. We found that the standard reports out of the box are lacking. Our implementation did not go so well and when we were finally ready to run financial reports, it was both disappointing and frustrating to discover that the P&L was highly summarized and to get a detailed report required having to do a lot of formatting myself. I was able to figure it out on my own, but when our financials were already delayed getting published, I did not really have the time to spend trying to figure out how to build my own P&L.

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There is always room for improvement! I've used Great Plains ERP/MS Dynamics and Epicor my entire career. both do some things really well. Both could learn from each other. The KInetic user interface is much better than the classic windows overall. Please keep adding more functionality to the core financials!!! You need the accountants to be on your side.

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It's always available.

there have been some performance issues

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I would rate the overall support for Acumatica an 8 out of 10. The support team is generally responsive, knowledgeable, and helpful when resolving issues or answering questions. Documentation and community resources are also useful. However, response times can occasionally vary depending on the complexity of the issue or support queue, which slightly affects the overall experience.

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If the answer to your problem is not readily available in an answer book, your response or solution will take months, if you get one at all. Problems need to be sent to support and duplicated by them before they try to fix it. This is extremely frustrating because you have to prove to Epicor that you are having an issue. If by some miracle you get by this barrier, your problem is submitted to development for review. You can't speak to them or communicate in any way directly. This group appears to be completely unconcerned about user issues or customer service. Our experiences have been negative across the board.

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Very helpful for end users

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Online training has gone away. Need to bring back the webinars. Live webinars are so benficial to training new employees.

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I'd say the partner selection is critically important. I think the software is very easy to implement. It's very customizable to your business. Finding a partner that will work with you to understand your business and your needs is the critical piece to make sure that the system goes along with it.

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Having used Pastel for a long time in the business, it lacked certain features, or the system was not probably setup for our business needs and requirements at the time. It was also not 100% cloud based and needed to be used through remote desktop which had its limitations. Zero just had 10% of what our business needed.

Most of my histories with SAP directly. I didn't really have any negative experiences. The only thing I could say is that I always had to go to somebody else to solve the problem that I can solve first person now with Epicor Kinetic.

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No, annual invoices are fine. I do like that unlimited users are included.

From my understanding, the P.O. module is not very robust, at least the last time I inquired about it. At the time, it had a one-to-one match, with one invoice for one P.O. and that isn't practical for many businesses. I don't believe it would be an easy system to use for sending out invoices, if we had thousands of retail utility customers. We do a small number of invoices because we sell wholesale power, not retail, so we only Invoice the municipality. Not each utility customer.

Using the word Scalability usually implies an increase of use, or adding the use of other features. Making the product put to good/proper use for small companies without the need for full-time support, whilst integrity is maintained it is an entirely different topic. In my view, the current company may have acquired a full truck with options, where initially a small pick-up may have been better suited.

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They are very responsive and knowledgeable about the product. If the rep doesn't have the ability to solve the issue, they quickly get someone else involved to assist us.

• We are able to send automated notifications through business Events, which ensures that information travels seamlessly and without the possibility of someone forgetting an email.
• We save time being able to read our demand and level it against our current inventory qty on hand and our supply to make better strategic decisions when purchasing.
• Better our business and see our pitfalls that were once hidden in our factory by establishing an On-Time Delivery system within a generic inquiry that uses data that is readily available in Acumatica.

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• We have increased our lead time of orders by about a week.
• We have increased our output of product by 10% with the same amount of staff.
• We were able to leverage Kinetic to optimize our business while moving two facilities.

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