What users are saying about

Adobe Acrobat Sign vs HelloSign

Adobe Acrobat Sign
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Top Rated
413 Ratings
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HelloSign
101 Ratings

Adobe Acrobat Sign

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Top Rated
413 Ratings
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Score 8.3 out of 100

Based on 413 reviews and ratings

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HelloSign

101 Ratings
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Score 7.7 out of 100

Based on 101 reviews and ratings

Attribute Ratings

  • Adobe Acrobat Sign is rated higher in 2 areas: Likelihood to Recommend, Support Rating
  • HelloSign is rated higher in 1 area: Likelihood to Renew

Likelihood to Recommend

8.4

Adobe Acrobat Sign

84%
190 Ratings
6.2

HelloSign

62%
48 Ratings

Likelihood to Renew

9.8

Adobe Acrobat Sign

98%
28 Ratings
10.0

HelloSign

100%
2 Ratings

Usability

8.4

Adobe Acrobat Sign

84%
156 Ratings

HelloSign

N/A
0 Ratings

Availability

10.0

Adobe Acrobat Sign

100%
7 Ratings

HelloSign

N/A
0 Ratings

Performance

10.0

Adobe Acrobat Sign

100%
5 Ratings

HelloSign

N/A
0 Ratings

Support Rating

7.9

Adobe Acrobat Sign

79%
168 Ratings
5.8

HelloSign

58%
29 Ratings

Online Training

8.0

Adobe Acrobat Sign

80%
1 Rating

HelloSign

N/A
0 Ratings

Implementation Rating

10.0

Adobe Acrobat Sign

100%
11 Ratings

HelloSign

N/A
0 Ratings

Product Scalability

10.0

Adobe Acrobat Sign

100%
2 Ratings

HelloSign

N/A
0 Ratings

Likelihood to Recommend

Adobe Acrobat Sign

Adobe Acrobat Sign has been a great tool during Covid. We have been able to provide remote services to our clients. It's been especially convenient for clients that live far away from our office. Remote notarization has since ended in Georgia, so that creates a problem for documents that need to be signed AND notarized, but we are still able to utilize Adobe Acrobat Sign for documents that just need a signature.

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Kayte Moore | TrustRadius Reviewer
Kayte Moore
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HelloSign

Of course, Hellosign is primarily for signing contractual documents either within our organisation or with persons we liaise with outside the walls of my organisation. While it was adopted for the purpose of speed and convenience , it does a good job in terms of helping to verify the identity of signees we share documents with , and very importantly , ensuring that whatever agreement signed using the Hellosign infrastructure, is legally binding.

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Karla Otto | TrustRadius Reviewer
Karla Otto
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Pros

Adobe Acrobat Sign

  • Easy-to-use! Customer's don't need accounts or to register to sign a document.
  • Salesforce Integration! The Salesforce plugin is a huge win for our company. It allows our SF admins to control the settings and easily apply templates and settings so our users can send for eSignature with one click.

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Anonymous | TrustRadius Reviewer
Verified User
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HelloSign

  • Add custom lines for signature/text fields within an order form
  • Email notifications to signers and senders - with copy of the current document and what steps are left
  • Integration with Salesforce for saving order form/signed contracts
  • Clear and easy identifiers for signature lines

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Anonymous | TrustRadius Reviewer
Verified User
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Cons

Adobe Acrobat Sign

  • I've noticed if I am sent a link to sign through Adobe Acrobat Sign and I have several Acrobat windows open (especially if there is a prior sign window still open) the program freezes when it tries to open the new signature link (my firm uses Macs, so not sure how or if that is related to the glitch).
  • I have had times when one of the parties in the email string sent to gather signatures either encountered issues or are unable to sign and the integrated help menus don't seem to be sufficient to walk a novice through the process.

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William Metz | TrustRadius Reviewer
William Metz
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HelloSign

  • I wish you could customize the sender address. I always send the HelloSign sender info in advance to prospects to whitelist before I send the contracts. I'm always worried that the emails will get caught in spam filters -- hasn't happened yet. It would be nice if I could set up some sort of email relay.
  • It would be nice to be able to set up folders to organize documents in HelloSign. My workaround is to store and organize the final signed documents elsewhere.

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Yvette Montague | TrustRadius Reviewer
Yvette Montague
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Pricing Details

Adobe Acrobat Sign

General

Free Trial
Yes
Free/Freemium Version
—
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
34.99

Starting Price

$14.99 per month license

Adobe Acrobat Sign Editions & Modules

Edition
Acrobat Pro DC with advanced e-sign$16.991
Acrobat Standard DC for teams$14.991
Acrobat Sign SolutionsCall 800-685-4192 for pricing
  1. per month license
  2. none
Additional Pricing Details
—

HelloSign

General

Free Trial
—
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Starting Price

$0

HelloSign Editions & Modules

Edition
Free$0
Essentials$20 ($180)2
Business$50 ($480)2
EnterpriseCustom3
  1. none
  2. per month (per year)
  3. Custom
Additional Pricing Details
—

Likelihood to Renew

Adobe Acrobat Sign

Adobe Acrobat Sign 9.8
Based on 28 answers
It is by far the easiest service we have used to obtain digital signatures from employees. In the past we had done it by hand (a process I would not recommend for 1500+ employees) and with another company that would not allow us to create our own forms and would charge us for each form.

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Lori Diggs | TrustRadius Reviewer
Lori Diggs
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HelloSign

HelloSign 10.0
Based on 2 answers
It's a great software and we will continue to use it. It's a great time and money saver when it comes to legal contracts and makes the process easy for both sides who need to sign or add information to a document or contract. We definitely need our contracts to be legally binding and HelloSign provides this for us

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Anonymous | TrustRadius Reviewer
Verified User
View all 2 answers on this topic

Usability

Adobe Acrobat Sign

Adobe Acrobat Sign 8.4
Based on 156 answers
The usability of Adobe Sign is excellent. Firstly, the administrative backend is very user-friendly. It's quick to add sub-accounts to access the forms, it's easy to upload and edit forms for information needs, and the storage capacity is indefinite and easy to access to download or email documents. Secondly, the user side is very user-friendly. It interacts with any type of electronic/remote software and is easy to fill out documents that are uploaded. Finally, while sometimes the speeds can be slow and the service sometimes drops out, the stability is far better than other products that were tested.

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Anonymous | TrustRadius Reviewer
Verified User
View all 156 answers on this topic

HelloSign

No score
No answers yet
No answers on this topic

Reliability and Availability

Adobe Acrobat Sign

Adobe Acrobat Sign 10.0
Based on 7 answers
I would have rated this a 9 or greater had they not had had such critical outages. They have taken steps to resolve this so I may come in and revise this

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Anonymous | TrustRadius Reviewer
Verified User
View all 7 answers on this topic

HelloSign

No score
No answers yet
No answers on this topic

Performance

Adobe Acrobat Sign

Adobe Acrobat Sign 10.0
Based on 5 answers
Adobe sign is very fast. Pages load in real time. When we send/receive docs to/from our clients it only takes a matter of seconds. Once a client applies their signature it can be added to any field within one second. I am very pleased with the speed of adobe sign.

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Shanna Kostopulos | TrustRadius Reviewer
Shanna Kostopulos
View all 5 answers on this topic

HelloSign

No score
No answers yet
No answers on this topic

Support Rating

Adobe Acrobat Sign

Adobe Acrobat Sign 7.9
Based on 168 answers
Whenever we have reached out to the AdobeSign team we have gotten a quick response and been able to schedule a call to get the issue resolved. Especially during the rollout process the AdobeSign team was great and went above and beyond to understand our situation and roll things out in a way that was easy for our end users and made sense for our organization.

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Hayim Wolf | TrustRadius Reviewer
Hayim Wolf
View all 168 answers on this topic

HelloSign

HelloSign 5.8
Based on 29 answers
Support is limited to email only (for our subscription level), which might be OK for a e-signing platform if support was relatively rapid. This is not the case with HelloSign. Since the issues first arose a week ago, we have made no discernible progress in solving the problem. No matter how quickly I respond to a follow-up email, we receive only 1 email a day from the support. The other issue, which is a true edge case situation, is their insistence on receiving email from the same email account as the HelloSign registration. We changed our organizational email recently, and I was still logging into HS using our old email address. This became a hard stop on further support, which doesn't make sense on a practical level. Why would someone write in for support with specific issues if they weren't a customer? And if they did, wouldn't that be a miniscule proportion of the support requests? So if you adopt a policy that stops providing support to anyone who isn't verified, regardless of the situation, isn't that using a blunt instrument to solve a very rare issue? Reflects the overall organizational values, in my opinion, which is not to value the small customer.

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Anonymous | TrustRadius Reviewer
Verified User
View all 29 answers on this topic

Online Training

Adobe Acrobat Sign

Adobe Acrobat Sign 8.0
Based on 1 answer
The best types of training are well integrated into the product and Echosign does this well. As mentioned earlier in my review - there are some areas of functionality that can be difficult to understand ("only I sign") for the novice user.Other areas such as macro usage, bulk signature and so on were easily learned and understood via the online tools.

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Joshua Lipton | TrustRadius Reviewer
Joshua Lipton
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HelloSign

No score
No answers yet
No answers on this topic

Implementation Rating

Adobe Acrobat Sign

Adobe Acrobat Sign 10.0
Based on 11 answers
We did not use it in the manner that most companies do, so I am pleased with how our company handled implementation. We will be pushing the full company over into Echosign for various processes which will incorporate more of an implementation effect.

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Jessie Mead | TrustRadius Reviewer
Jessie Mead
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HelloSign

No score
No answers yet
No answers on this topic

Alternatives Considered

Adobe Acrobat Sign

Even though we are happy with Adobe Sign, we gave HelloSign a try because their interface seems to have a fresher, more modern look, and we thought maybe it would have more features and a better mobile app than Adobe Sign. It turned out HelloSign had far less features than Adobe Sign, and we had become accustomed to the features that HelloSign was lacking.

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Sandro Marc-Charles | TrustRadius Reviewer
Sandro Marc-Charles
View all 190 answers on this topic

HelloSign

We are technically still using RightSignature for our older contracts, however, I much prefer HelloSign. The dashboard and interface of HelloSign are much more user-friendly than RightSignature. I also feel that the emails sent to clients are easier to follow and we have had more success capturing signatures through HelloSign than RightSignature. I also feel that because HelloSign is more modern, we are able to benefit from the service more through integrations and automation.

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Sarah Nelson | TrustRadius Reviewer
Sarah Nelson
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Scalability

Adobe Acrobat Sign

Adobe Acrobat Sign 10.0
Based on 2 answers
Anytime I have needed to log into Adobe Sign it has been available. It is being used by all our departments (intake, case management, medical records) at all times of day/night. We share agreements and legal docs with one another with ease through adobe sign.

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Shanna Kostopulos | TrustRadius Reviewer
Shanna Kostopulos
View all 2 answers on this topic

HelloSign

No score
No answers yet
No answers on this topic

Return on Investment

Adobe Acrobat Sign

  • Adobe Sign positively impacted the turn around time of our service contracts.
  • Adobe Sign seemless integration between InDesign, illustrator, Acrobat DC, and Adobe Sign is unparalled.
  • Adobe Sign is not a good stand alone document signing app for private use due to the lack of integration with other non Adobe products or cost.

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Adriano Eva | TrustRadius Reviewer
Adriano Eva
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HelloSign

  • Speediness and ease of use is the greatest ROI I've received since signing up for HelloSign.
  • By keeping things online from email to email with HelloSign, I haven't had to go buy a printer, ink cartridges, or paper in the past few years.
  • Because I also don't use it often enough to obtain a paid plan, I've saved around $100/year in supplies, maintenance, et al.

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Cameron Aubernon | TrustRadius Reviewer
Cameron Aubernon
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Screenshots

HelloSign

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