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Adobe Acrobat Sign vs. OpenText Documentum vs. Pega Platform

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Adobe Acrobat Sign

    Score8.2 out of 10
    Mid-Size Companies (51-1,000 employees)
    Acrobat Sign is an e-signature solution that combines simple and secure e-signatures with Adobe Acrobat. With Acrobat Sign, the user can create, sign, send for signature, manage, and track documents from one Adobe platform. The user can create signing experiences for customers and teams by enabling them to sign documents on any device or browser – anytime, anywhere. No additional software download or accounts are needed. As Microsoft’s e-signature solution, Acrobat Sign…

    $14.99

    per month license

    OpenText Documentum

    Score9 out of 10
    N/AOpenText acquired Documentum from Dell EMC in 2017, and now supports the enterprise content management (ECM) system. The vendor says users can build content-centric applications and solutions from collaborating on business documents to delivering case-based applications to managing highly precise processes in the most regulated business environments.N/A

    Pega Platform

    Score8.5 out of 10
    N/APega Platform is a combined business process management and robotic process automation (RPA) platform with advanced workforce analytics from Pegasystems.

    $0.45

    one-time fee per case**

    Pricing
    Adobe Acrobat SignOpenText DocumentumPega Platform
    Editions & Modules
    Acrobat Standard DC for teams
    $14.99
    per month license
    Acrobat Pro DC with advanced e-sign
    $16.99
    per month license
    Acrobat Sign Solutions
    Call 800-685-4192 for pricing
    No answers on this topic
    Low-code Factory Edition
    $0.45
    one-time fee per case**
    Standard Edition
    $0.80
    one-time fee per case**
    Enterprise Edition
    Custom Quote
    Offerings
    Pricing Offerings
    Adobe Acrobat SignOpenText DocumentumPega Platform
    Free Trial
    YesNoYes
    Free/Freemium Version
    NoNoNo
    Premium Consulting/Integration Services
    YesYesNo
    Entry-level Setup Fee$34.99 license per monthOptionalNo setup fee
    Additional Details**350,000 cases / year minimum. Additional cases available in blocks of 150,000.
    More Pricing Information
    Community Pulse
    Adobe Acrobat SignOpenText DocumentumPega Platform
    Considered Multiple Products
    Adobe
    No answer on this topic
    OpenText
    No answer on this topic
    Pegasystems
    No answer on this topic
    Key User Insights
    Would buy again
    93%
    Would buy again
    177 Answers
    No answers on this topic
    90%
    Would buy again
    9 Answers
    Delivers good value for the price
    93%
    Delivers good value for the price
    150 Answers
    No answers on this topic
    100%
    Delivers good value for the price
    8 Answers
    Happy with the feature set
    92%
    Happy with the feature set
    175 Answers
    No answers on this topic
    100%
    Happy with the feature set
    10 Answers
    Lived up to sales and marketing promises
    93%
    Lived up to sales and marketing promises
    111 Answers
    No answers on this topic
    100%
    Lived up to sales and marketing promises
    5 Answers
    Implementation went as expected
    95%
    Implementation went as expected
    133 Answers
    No answers on this topic
    78%
    Implementation went as expected
    7 Answers
    Features
    Adobe Acrobat SignOpenText DocumentumPega Platform
    Enterprise Content Management
    Comparison of Enterprise Content Management features of Adobe Acrobat Sign and OpenText Documentum and Pega Platform
    Feature
    Adobe Acrobat Sign
    -
    Ratings
    OpenText Documentum
    9.2
    7 Ratings
    13% above category average
    Pega Platform
    -
    Ratings
    Content capture & imaging00 Ratings10.07 Ratings00 Ratings
    File sync, storage & archiving00 Ratings9.07 Ratings00 Ratings
    Document management00 Ratings9.07 Ratings00 Ratings
    Records management00 Ratings9.07 Ratings00 Ratings
    Content search & retrieval00 Ratings9.07 Ratings00 Ratings
    Enterprise content collaboration00 Ratings9.07 Ratings00 Ratings
    Content publishing & creation00 Ratings9.07 Ratings00 Ratings
    Security, risk management & information governance00 Ratings10.07 Ratings00 Ratings
    Contract lifecycle management00 Ratings9.07 Ratings00 Ratings
    Automated workflows00 Ratings9.03 Ratings00 Ratings
    Artificial intelligence00 Ratings9.03 Ratings00 Ratings
    Mobile support00 Ratings9.03 Ratings00 Ratings
    Integration00 Ratings10.03 Ratings00 Ratings
    Reporting & Analytics
    Comparison of Reporting & Analytics features of Adobe Acrobat Sign and OpenText Documentum and Pega Platform
    Feature
    Adobe Acrobat Sign
    -
    Ratings
    OpenText Documentum
    -
    Ratings
    Pega Platform
    5.3
    63 Ratings
    37% below category average
    Dashboards00 Ratings00 Ratings4.062 Ratings
    Standard reports00 Ratings00 Ratings6.062 Ratings
    Custom reports00 Ratings00 Ratings6.061 Ratings
    Process Engine
    Comparison of Process Engine features of Adobe Acrobat Sign and OpenText Documentum and Pega Platform
    Feature
    Adobe Acrobat Sign
    -
    Ratings
    OpenText Documentum
    -
    Ratings
    Pega Platform
    8.0
    66 Ratings
    4% below category average
    Process designer00 Ratings00 Ratings9.065 Ratings
    Process simulation00 Ratings00 Ratings7.957 Ratings
    Business rules engine00 Ratings00 Ratings10.065 Ratings
    SOA support00 Ratings00 Ratings7.151 Ratings
    Process player00 Ratings00 Ratings7.048 Ratings
    Support for modeling languages00 Ratings00 Ratings5.46 Ratings
    Form builder00 Ratings00 Ratings9.059 Ratings
    Model execution00 Ratings00 Ratings8.956 Ratings
    Collaboration
    Comparison of Collaboration features of Adobe Acrobat Sign and OpenText Documentum and Pega Platform
    Feature
    Adobe Acrobat Sign
    -
    Ratings
    OpenText Documentum
    -
    Ratings
    Pega Platform
    9.0
    50 Ratings
    8% above category average
    Social collaboration tools00 Ratings00 Ratings9.050 Ratings
    Content Management Capabilties
    Comparison of Content Management Capabilties features of Adobe Acrobat Sign and OpenText Documentum and Pega Platform
    Feature
    Adobe Acrobat Sign
    -
    Ratings
    OpenText Documentum
    -
    Ratings
    Pega Platform
    4.4
    9 Ratings
    59% below category average
    Content management00 Ratings00 Ratings4.49 Ratings
    Best Alternatives
    Adobe Acrobat SignOpenText DocumentumPega Platform
    Small Businesses
    BoldSign, by Syncfusion
    Score10 out of 10
    Egnyte
    Score9.3 out of 10
    Process Street
    Score8.2 out of 10
    Medium-sized Companies
    OneSpan Sign
    Score9.6 out of 10
    Epicor ECM
    Score7.7 out of 10
    TIBCO® BPM Enterprise
    Score8 out of 10
    Enterprises
    DocuSign
    Score8.7 out of 10
    Dashpivot - By Sitemate
    Score10 out of 10
    IBM Business Automation Workflow
    Score10 out of 10
    All AlternativesView all alternativesView all alternativesView all alternatives
    User Ratings
    Adobe Acrobat SignOpenText DocumentumPega Platform
    Likelihood to Recommend
    3.0
    (228 ratings)
    9.0
    (10 ratings)
    7.9
    (74 ratings)
    Likelihood to Renew
    8.0
    (30 ratings)
    8.0
    (4 ratings)
    10.0
    (7 ratings)
    Usability
    1.8
    (194 ratings)
    -
    (0 ratings)
    9.0
    (2 ratings)
    Availability
    9.0
    (5 ratings)
    -
    (0 ratings)
    -
    (0 ratings)
    Performance
    9.0
    (4 ratings)
    9.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    7.3
    (164 ratings)
    7.0
    (1 ratings)
    10.0
    (7 ratings)
    Online Training
    8.0
    (1 ratings)
    -
    (0 ratings)
    8.0
    (1 ratings)
    Implementation Rating
    8.0
    (7 ratings)
    9.0
    (1 ratings)
    10.0
    (1 ratings)
    Configurability
    9.0
    (3 ratings)
    -
    (0 ratings)
    -
    (0 ratings)
    Ease of integration
    5.0
    (2 ratings)
    -
    (0 ratings)
    -
    (0 ratings)
    Product Scalability
    8.0
    (3 ratings)
    -
    (0 ratings)
    -
    (0 ratings)
    Vendor post-sale
    9.0
    (2 ratings)
    -
    (0 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    9.0
    (2 ratings)
    -
    (0 ratings)
    -
    (0 ratings)
    User Testimonials
    Adobe Acrobat SignOpenText DocumentumPega Platform
    Likelihood to Recommend
    Adobe
    Acrobat Sign isn't quite as user friendly as other E-Sign platforms I have used. However, it offers a wide range of features that provide convenience and efficiency. For example, I can have multiple people receive the same document separately, or I can have multiple people receive and review the exact same document. I also like that I can choose to set a signing order or not, this is important for when I send Offer Letters and other things that require order of approvals.
    Read full review
    OpenText
    Documentum is best used in medium to large institutions that can afford it, have alternate solutions for web publishing, and who have either in-house developers or can hire good Documentum developers (not the ones who know Java but do not understand ECM). It is, in my opinion, the best heavy duty ECM solution out there, assuming OT is not gutting it as we speak. That is my only hesitation to not giving it a 10, OpenText is an unknown quantity in this and I worry that they will only support Documentum until they have figured out how to fill the gap between Documentum and OT and then offer a migration path to OT with a Documentum sunsetting as an incentive.
    Incentivized
    Read full review
    Pegasystems
    Pega Platform has introduced the low code feature, using app studio seasonal and professional developer can develop application easily and quickly. The initial application can be build by Business analyst and product owner who has less knowledge of Pega Platform, further application can be enhanced/extended by professional developer. We can develop end to end application and promote to higher environment. Easily we can perform parallel development using branch.
    Incentivized
    Read full review
    Pros
    Adobe
    • Adobe Acrobat Sign tracks whether or not a signer has viewed a document
    • Adobe Acrobat Sign tracks when a signer has signed, and the document has been sent to the next signer
    • Adobe Acrobat Sign sends you confirmation emails and progress update emails along the way
    • Adobe Acrobat Sign provides a "confirmation of signing" page at the end of the document package you put together, to prove the signatures are authentic
    Incentivized
    Read full review
    OpenText
    • Records management: Compared to other content management systems, this provides a efficient and scalable solution. It gives lot of flexibility in managing the content as Records or Legal holds.
    • Workflow system has external plugins to connect with FAX, Mail, Database and FTP servers etc. which gives an option to integrate with any system with documentum.
    • Creation of websites and maintenance is easy. Content authors can create the pages with effective mechanism.
    Incentivized
    Read full review
    Pegasystems
    • Quick development time. Much of the Pega "rules" are easy to configure and implement.
    • Visually friendly and modern. Much of the UI/UX elements in the system are continuously supported and updated, giving a nice feel to the apps.
    • Many of the configurations and rules Pega gives to the developers can also be delegated to business users. The organization and structure of the client's business can easily be adapted in the Pega platform.
    Incentivized
    Read full review
    Cons
    Adobe
    • Builds on Adobe platform so it is easy to utilize, but many features require enterprise subscription.
    • Integrations available but your CRM integration is only available with enterprise license.
    • Lots of templates but there are additional templates with enterprise only and there was no drag and drop editor.
    • Adobe captures some analytical metrics but many of the analytics we required were not available - specifically metrics related to how the tool converts and reduces use time by our team and the impact on clients.
    Incentivized
    Read full review
    OpenText
    • WDK framework has been the biggest drawbacks from the application speed point of view, as well as client complexity and not so natural look and feel. Yes, with the latest releases much of these features are improved.
    • EMC is very expensive to buy, own and support, where some products require many dependent Docuemntum products to be installed to work at its best.
    Read full review
    Pegasystems
    • Need more learning materials. For Beginners who have previous programming experience with another language takes more time to learn.
    • If the developer is met with an issue in pega platform , they have to rely on Pega supporting team to fix it.
    • Customization is available but is not encouraged. Pega does not support faults that occur in customized solutions.
    Incentivized
    Read full review
    Likelihood to Renew
    Adobe
    It is by far the easiest service we have used to obtain digital signatures from employees. In the past we had done it by hand (a process I would not recommend for 1500+ employees) and with another company that would not allow us to create our own forms and would charge us for each form.
    Incentivized
    Read full review
    OpenText
    Stability is a key factor as well as its flexibility. Also, any organization that deploys Documentum will have made a significant investment in terms of time and money, so not renewing its commitment can come with a significant cost. That said, the decision to deploy Documentum initially should come only after extensive evaluation, knowing that once deployed it will likely remain the platform of choice.
    Incentivized
    Read full review
    Pegasystems
    Pegasystems has continued to demonstrate a strong partnership with our organization and investment in their product that aligns with our overall vision and need. Pegasystems has engaged us at every level, with the assistance of minor defects to the overall roadmap planning and alignment of our goals
    Read full review
    Usability
    Adobe
    I've had very little trouble with it in all my uses with it. I do wish the text boxes you add wouldn't cut off the text if you entered too many words and that it would adjust it's size to fit within the space you've provided. However, that just takes a little refining in the initial set up of the document before you send it out.
    Incentivized
    Read full review
    OpenText
    No answers on this topic
    Pegasystems
    Pega Platform is enhancing its product and launching new features day by day which help to achieve customers needs. If I talk about the earlier version of Pega Platform (i.e. pega v5 and 6.3) there were many numbers of limitations in Pega Platform and if we need to do some customization then needed to write custom java and jave scripts to achieve the functionally. Now I can say Pega Platform is running with market trends and demand. Pega Platform is giving all the options which support the current technologies like decisioning capabilities, real time processing, mashup, process fabrics etc..
    Incentivized
    Read full review
    Reliability and Availability
    Adobe
    I would have rated this a 9 or greater had they not had had such critical outages. They have taken steps to resolve this so I may come in and revise this
    Read full review
    OpenText
    No answers on this topic
    Pegasystems
    No answers on this topic
    Performance
    Adobe
    The Adobe Acrobat Sign's performance are excellent.
    When we send electronic document by email for signature all the customers receive it regularly, nobody has any issue to open it and the signature phase was very easy. The user-friendly aspect of this product reduce or reset the call for IT support
    Incentivized
    Read full review
    OpenText
    No answers on this topic
    Pegasystems
    No answers on this topic
    Support Rating
    Adobe
    It is a great tool to get signatures from the client and has reduced a lot of overhead that was caused before resulting in very long delays. With the integration of Adobe Acrobat Sign, we have reduced this delay making the process much smoother and more efficient.
    Incentivized
    Read full review
    OpenText
    Support is better than with ECM, but could use some improvement.
    Incentivized
    Read full review
    Pegasystems
    It’s very slow sometimes, but that may be our servers. Also the Knowledge Library needs some work - again, not sure if it’s our setup or what- but I’m unable to search the body of an article for content, so I have to be very intentional with tagging, but it’s not ideal.
    Incentivized
    Read full review
    Online Training
    Adobe
    The best types of training are well integrated into the product and Echosign does this well. As mentioned earlier in my review - there are some areas of functionality that can be difficult to understand ("only I sign") for the novice user. Other areas such as macro usage, bulk signature and so on were easily learned and understood via the online tools.
    Read full review
    OpenText
    No answers on this topic
    Pegasystems
    The online training is an excellent one, but still it is missing hands on development.
    Read full review
    Implementation Rating
    Adobe
    We did not use it in the manner that most companies do, so I am pleased with how our company handled implementation. We will be pushing the full company over into Echosign for various processes which will incorporate more of an implementation effect.
    Read full review
    OpenText
    No answers on this topic
    Pegasystems
    Implementation is totally depend up on the requirement
    Incentivized
    Read full review
    Alternatives Considered
    Adobe
    They are just different. Adobe's number one feature that puts it above it's competitors is that your document, the signing process, all of it exists within Adobe. There is no need to go from Word, to Adobe, to DocuSign. It saves you time and makes life easy for you (and for your clients).
    Incentivized
    Read full review
    OpenText
    At the time it was purchased it was one of the best, most robust solutions available on the market.
    Incentivized
    Read full review
    Pegasystems
    We did evaluate multiple products offerings with Pega Platform capabilities and observed that Pega PRPC rules engine and case management capabilities are better over so many BPM Tools. We also conducted a detailed study with developers to identify the best products out of Suite of BPM products. It's observed that Rules engines integration is very streamlined with forms in Pega whereas other tools multiple have powerful data model capabilities but lacks the ease of creating business rules.
    Incentivized
    Read full review
    Scalability
    Adobe
    At the beginning we assigned Adobe Acrobat Sign just to Purchase Office Department because at that moment we needed a tool that supported us to avoid manual signature and was compliance with remote working.
    Now we are using it also in other situation because it help us with time and we can also reduce cost
    Incentivized
    Read full review
    OpenText
    No answers on this topic
    Pegasystems
    No answers on this topic
    Return on Investment
    Adobe
    • Significantly reduced the time required for document signing processes reducing wasted time and effort
    • Cost savings since there is no longer any need to print and post/scan traditional signed paper-based documents
    • Faster decision-making since time-sensitive decisions and approvals can now be processed much more quickly by using e-signatures.
    Incentivized
    Read full review
    OpenText
    • After this product, the client is able to manage content security and due to it, the client is able to use the business process, and this really reduces effort and increases the profit in business.
    • It provides integration with SAP easily which really helps the client to manage this effectively and with minimum effort system is ready to use.
    • Also searching, automated flows also create a bigger impact and reduce a lot manual effort.
    Incentivized
    Read full review
    Pegasystems
    • For one of the applications we worked on, we were able to reduce the processing time on a case from 2 days to 20 minutes by utilizing Pega
    • We were able to resolve the issue of the routing of cases to users based on a specific algorithm by use of Pega
    • Pega case management feature was extensively used in one of the application to establish a parent-child relationship which was very helpful for all the business users
    Incentivized
    Read full review
    ScreenShots

    Adobe Acrobat Sign Screenshots

    Screenshot of Send, sign, manage and archive documents with 100% legal e-signatures. Collecting e-signatures is as easy as swipe and tap with Adobe Sign. Sign from any device. Legally binding. Works with multiple apps. extremely cost-effective.Screenshot of Easily send e-signature requests to multiple recipients using Send in bulk feature.  Send a document to multiple people with one click, and every recipient gets their own personalized form ready to sign.Screenshot of Track and manage signatures with Adobe Acrobat Sign.  Get real-time visibility for every document out for signature, and receive notifications when documents have been signed.Screenshot of Create an online web form with Acrobat Sign.  It allows your recipients – whether they’re your employees or customers – to quickly access, complete, and sign critical documents without printing or mailing anything.  You will also get immediate access to the data and signatures.