Adobe Analytics vs Mouseflow | TrustRadius

What users are saying about

Score 7.7 out of 10

Based on 446 reviews and ratings

Score 8.3 out of 10

Based on 8 reviews and ratings

Pros

Can combine various digital platforms in just one view.
The speed with which it pulls historical data.
Very appealing visuals and switching between trended view and ranked view.

Read full review

Verified User

Team Lead in Research & Development

Medical Devices Company, 51-200 employees

View all 66 answers on this topic

Reliable screen recording.
The ability to filter recorded sessions by a number of variables.
Heatmaps and scroll maps.

Read full review

Verified User

Executive in Marketing

Marketing and Advertising Company, 201-500 employees

View all 3 answers on this topic

Cons

No proper governance on all the dashboards, users creates dozens of dashboards and leave it on the server with 100s of versions.
Overall implementation is cumbersome and time-consuming.
Need proper tagging on all of your platforms as well as all hits and instances.

Read full review

Verified User

Team Lead in Research & Development

Medical Devices Company, 51-200 employees

View all 66 answers on this topic

Screen recording on mobile devices can be a little clunky.
I would like to only record sessions from a specific geographic area, but don't have the option. I can filter afterwards, but would prefer to exclude traffic that is not local altogether.
Filtering options don't allow me to filter recordings based on a partial URL.

Read full review

Verified User

Executive in Marketing

Marketing and Advertising Company, 201-500 employees

View all 3 answers on this topic

Likelihood to Renew

Adobe Analytics 9.8

Based on 29 answers

The only factor is cost. Although the cost is minimal it still cuts into the budget. However the money saved justifies the cost

Read full review

Marketing Manager

Endear Marketing GroupMarketing and Advertising, 11-50 employees

View all 29 answers on this topic

No score

No answers yet

No answers on this topic

Ask the community to sound off

Usability

Adobe Analytics 6.8

Based on 9 answers

The user interface and business facing side is incredibly powerful and useful, the back end can be a pain point for many.

Read full review

Jonathon Frampton

Manager of Web Analytics

Academy Sports + Outdoors10,001+ employees

View all 9 answers on this topic

No score

No answers yet

No answers on this topic

Ask the community to sound off

Reliability and Availability

Adobe Analytics 9.0

Based on 5 answers

Adobe SiteCatalyst has great actual uptime in the most standard sense, but long lag times in data during critical time periods (i.e. Holidays) I would consider to be an issue with availability.

Read full review

Jonathon Frampton

Manager of Web Analytics

Academy Sports + Outdoors10,001+ employees

View all 5 answers on this topic

No score

No answers yet

No answers on this topic

Ask the community to sound off

Performance

Adobe Analytics 8.5

Based on 4 answers

The speed with which visualizations and data sets are returned within the tool and or data warehouse can be dissapointing.

Read full review

Jonathon Frampton

Manager of Web Analytics

Academy Sports + Outdoors10,001+ employees

View all 4 answers on this topic

No score

No answers yet

No answers on this topic

Ask the community to sound off

Support

Adobe Analytics 5.7

Based on 9 answers

I give the rating of a 4 just because it seems more like a process that is failing. Any time I have put a request in, they have taken days, sometimes weeks, to get back to me and even then, the issue may still persist. I believe this is the biggest weakness of the Adobe Analytics tool and has a lot of room for improvement.

Read full review

Analyst II - Tag & Database Management

TXU EnergyOil & Energy, 1001-5000 employees

View all 9 answers on this topic

No score

No answers yet

No answers on this topic

Ask the community to sound off

In-Person Training

Adobe Analytics 3.6

Based on 3 answers

It was a one-day training several years ago that cost the organization several thousand dollars. There were only about 10 people in the training class. Adobe tried to cram so much information into that one-day class that none of our users felt like they really learned anything helpful from the experience. Follow-up training is too expensive

Read full review

Nicholas Dragon

Regional Marketing Specialist

Intermountain Healthcare1001-5000 employees

View all 3 answers on this topic

No score

No answers yet

No answers on this topic

Ask the community to sound off

Online Training

Adobe Analytics 8.0

Based on 4 answers

Videos of the different tools plus the knowledge base articles, but you do have to take the initiative to do them yourself. There are also a few great books on the subject. *Nod to Adam Greco's SiteCatalyst Handbook

Read full review

Jonathon Frampton

Manager of Web Analytics

Academy Sports + Outdoors10,001+ employees

View all 4 answers on this topic

No score

No answers yet

No answers on this topic

Ask the community to sound off

Implementation

Adobe Analytics 8.0

Based on 7 answers

One of the benefits and obstacles to successfully using Adobe Analytics is a great / more accurate implementation, make sure your analytics group is intimate with the details of the implementation and that the requirements are driven by the business.

Read full review

Jonathon Frampton

Manager of Web Analytics

Academy Sports + Outdoors10,001+ employees

View all 7 answers on this topic

No score

No answers yet

No answers on this topic

Ask the community to sound off

Alternatives Considered

Adobe Analytics is used in conjunction with Tealeaf and Splunk in my organization, with each having its specific use cases because of the different strengths and weaknesses. Adobe Analytics wasn't actually chosen by my organization, but rather it's what all the various lines of business use at my company so we want to all use a similar, consistent tool.

Read full review

Digital Analytics Lead

Capital One Auto FinanceFinancial Services, 10,001+ employees

View all 66 answers on this topic

Each of these tools has a similar underlying offering. Mouseflow is probably the least mature offering in terms of feature set and reliability, but it is a competitor product that is working hard to work out the engineering kinks. They also have great customer service representative who are willing to listen and are very helpful. You also get a capable tool with a great feature set at a reasonable price - in some cases Mouseflow was just 1/10th of the price. Ultimately with a constrained marketing budget, this tool made sense for us.

Read full review

Verified User

Professional in Marketing

Events Services Company, 1001-5000 employees

View all 3 answers on this topic

Return on Investment

Adobe SiteCatalyst derives its ROI from improvements made to the website and conversion rate increases that can be attributed directly to use of SiteCatalyst.

Read full review

Verified User

Consultant in Professional Services

Internet Company, 1-10 employees

View all 66 answers on this topic

Increased the number of interactions on our website.
Provided objective evidence to stakeholders to back up usability decisions.

Read full review

Verified User

Executive in Marketing

Marketing and Advertising Company, 201-500 employees

View all 3 answers on this topic

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Additional Pricing Details

—

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Additional Pricing Details

—

Add comparison