Uplift your Conversions with the Mouseflow
September 03, 2019

Uplift your Conversions with the Mouseflow

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Mouseflow

I work for an eCommerce company named fourseven that sells consumer-based products online. We have been using Mouseflow for around the past 2 years to track customer activity on our website. It is being used by the marketing department of the organization. There are some days when we get a lot of traffic on the website but conversions are significantly less. In such a scenario, we use Mouseflow to check if there is any technical issue or other issues on the website that is hindering the conversion process. Mouseflow has really helped us to tackle certain technical issues of the website. We have been able to optimize our website for users thereby increasing the conversion rate. We use heatmaps to find out where customers spend most of the time on the website.
  • It can integrate easily with any platform that we use, like Magneto.
  • Anyone can use it without any thorough training. Also, videos are available to give an overview of the tool.
  • Free trial is available to get an insight into Mouseflow.
  • It is absolutely secure to use on your website.
  • The data captured or recorded by Mouseflow is pretty easy to read. You just need to login to your account and a dashboard will open consisting of all the recordings and heatmaps captured.
  • Free version could have more features.
  • Should be optimized for a better view on mobile devices.
  • Although it provides a complete list of data, it is not able to capture certain sessions.
  • Bounce rate decreased.
  • Increased conversions & sales.
Mouseflow is pretty easy to use. You need to be a core technical person to implement it on your site. Mouseflow provided us a tracking code that need to be installed on the website, and if do not have the knowledge of how to work on the backend of the website, you will not be able to install it. Here you will need the help of a technical person who has a good knowledge of your website platform to install the code on the website.

There are also videos available giving insight on how to use the Mouseflow platform. I personally haven't faced any problem while using Mouseflow. Just login to this tool and a dashboard will open in front of you.
I personally haven't felt the need for customer support of Mouseflow. However, if someone feels the need for customer support at any time, they can get in touch with them. Customer support number and email address are mentioned on the website. I am sure they will help you in solving the problem that you are facing while operating this platform.
If you are having a product or service-based website where you want a user to perform any action like form fill-up or making a purchase, then you should definitely use Mouseflow. I am sure that it will boost your conversions. Besides, you will optimize your website in a better way making it more user friendly.