What users are saying about
Top Rated
150 Ratings

SurveyMonkey

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
560 Ratings
Top Rated
150 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.9 out of 101

SurveyMonkey

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
560 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.1 out of 101

Add comparison

Likelihood to Recommend

Adobe Experience Manager

If you have a number of smaller parts of your organization that you want to maintain the same look & feel as the rest of the organization, it is easy to create a base site and then let them customize. Also, if you have contributors of content who are not involved in the web site maintenance - our professors, for example - they can enter the text on a basic page which is then incorporated through tagging
Diana Williams profile photo

SurveyMonkey

SurveyMonkey is well suited for someone collecting data for more than 10 questions. It's also suited for those that have a large population to survey
Stacey Pagan profile photo

Feature Rating Comparison

Security

Adobe Experience Manager
8.2
SurveyMonkey
Role-based user permissions
Adobe Experience Manager
8.2
SurveyMonkey

Platform & Infrastructure

Adobe Experience Manager
7.6
SurveyMonkey
API
Adobe Experience Manager
7.5
SurveyMonkey
Internationalization / multi-language
Adobe Experience Manager
7.7
SurveyMonkey

Web Content Creation

Adobe Experience Manager
7.0
SurveyMonkey
WYSIWYG editor
Adobe Experience Manager
8.2
SurveyMonkey
Code quality / cleanliness
Adobe Experience Manager
7.0
SurveyMonkey
Admin section
Adobe Experience Manager
7.5
SurveyMonkey
Page templates
Adobe Experience Manager
6.9
SurveyMonkey
Library of website themes
Adobe Experience Manager
5.5
SurveyMonkey
Mobile optimization / responsive design
Adobe Experience Manager
7.0
SurveyMonkey
Publishing workflow
Adobe Experience Manager
8.0
SurveyMonkey
Form generator
Adobe Experience Manager
6.3
SurveyMonkey

Web Content Management

Adobe Experience Manager
6.1
SurveyMonkey
Content taxonomy
Adobe Experience Manager
6.6
SurveyMonkey
SEO support
Adobe Experience Manager
6.5
SurveyMonkey
Bulk management
Adobe Experience Manager
6.1
SurveyMonkey
Availability / breadth of extensions
Adobe Experience Manager
6.1
SurveyMonkey
Community / comment management
Adobe Experience Manager
5.4
SurveyMonkey

Survey Format & Appearance

Adobe Experience Manager
SurveyMonkey
7.5
Survey templates
Adobe Experience Manager
SurveyMonkey
8.2
Themes
Adobe Experience Manager
SurveyMonkey
7.5
Custom logo/branding
Adobe Experience Manager
SurveyMonkey
6.8

Survey Content

Adobe Experience Manager
SurveyMonkey
8.2
Changes to live survey
Adobe Experience Manager
SurveyMonkey
8.8
Question design help
Adobe Experience Manager
SurveyMonkey
7.2
Multiple question types
Adobe Experience Manager
SurveyMonkey
8.6

Survey Logic

Adobe Experience Manager
SurveyMonkey
8.0
Survey logic flexibility
Adobe Experience Manager
SurveyMonkey
8.0

Survey Reporting & Analytics

Adobe Experience Manager
SurveyMonkey
8.4
Response tracking
Adobe Experience Manager
SurveyMonkey
9.2
Data export
Adobe Experience Manager
SurveyMonkey
8.4
Standard reports
Adobe Experience Manager
SurveyMonkey
8.3
Custom reports
Adobe Experience Manager
SurveyMonkey
7.8
Analytics
Adobe Experience Manager
SurveyMonkey
8.2

Survey Administration & Security

Adobe Experience Manager
SurveyMonkey
9.2
Access controls
Adobe Experience Manager
SurveyMonkey
9.1
Compliance
Adobe Experience Manager
SurveyMonkey
9.3

Survey Distribution

Adobe Experience Manager
SurveyMonkey
8.2
Vendor-offered crowdsourcing
Adobe Experience Manager
SurveyMonkey
8.2
Respondent restrictions
Adobe Experience Manager
SurveyMonkey
8.3

Pros

  • Media library and asset management is simplified, separating storage and also allowing developers to manage the workflow of the publishing process.
  • No addition of API services are required, using the same requests and data access layer for both front end and back end development simplifies the project lifecycle.
  • Duplicating code is easy, developers can simply copy components and reuse or rework for each use case.
Mike Plant profile photo
  • Simple interface- it's very easy to style your questionnaires and use multiple question types.
  • Recent changes to dashboard/metrics - a cleaner look makes it easier to find and interpret the data that I need
  • Survey duplication - I really like this feature because I don't have to start from scratch from year to year.
Vanessa Johnson profile photo

Cons

  • In all honesty, Adobe Experience Manager is not without its glitches, like anything. Some errors have perplexed our internal IT staff.
  • Likely to require some finessing or customization to work with or port over assets in an existing system.
  • Check that it supports any ancillary, third-party or custom solutions you might already use.
  • Check on hardware requirements, to ensure your infrastructure is sufficient to take full advantage of AEM (web server capacity, speeds, etc.).
Courtney E. Howard profile photo
  • The survey formatting (what your users see) is rather frumpy. Even though we pay for a premium subscription, the branding and customization options are limited.
  • Mobile optimization could also be improved. I would like to see some capability of the system to determine whether or not a person is accessing the survey from a mobile device and optimizing the display accordingly.
  • One of the more frustrating aspects of Survey Monkey is the inability to see recipients unique ID or hyperlink when using their system to send survey response invites. I would prefer to send emails from my own server (as apposed to from their internal system), but in order to utilize the tracking response system I must send via SM.
Vanessa Johnson profile photo

Likelihood to Renew

Adobe Experience Manager9.0
Based on 5 answers
I'll continue to use this product for many years. Adobe is making it clear they are taking customer feedback seriously and there continues to be growing demand for Adobe CQ implementations. As a developer, I find that there is still lots of room in this platform to try new techniques and really keep our implementations up to par with the latest standards.
Curtis Mortensen profile photo
SurveyMonkey8.9
Based on 27 answers
We will continue to renew SurveyMonkey as it's an excellent tool for collecting customer data. The user interface is intuitive and we can share the log in information with virtually anyone in the company and they can easily create and analyze surveys for their department needs. SurveyMonkey is just a great fit for our organization
No photo available

Usability

Adobe Experience Manager10.0
Based on 2 answers
I personally feel that AEM is very intuitive to use from an authoring standpoint. The entire CMS was engineered around the author. Everything about AEM is geared to helping authors generate and maintain content. There are ways that tool tips can be customized so that any individual could simply hover over and be guided step by step on how to author web content
Vagner Polund profile photo
SurveyMonkey9.9
Based on 2 answers
Useability is one of SurveyMonkey's strong points. Made for the non-researcher to be successful at research.
Rachel Biederman profile photo

Performance

No score
No answers yet
No answers on this topic
SurveyMonkey6.0
Based on 1 answer
still to many limitations for more complex surveys --skips, filtered questions, etc.
Jeannette Saquet profile photo

Support

Adobe Experience Manager9.0
Based on 1 answer
Its so far the best Content Management System, available in market.
No photo available
SurveyMonkey8.0
Based on 2 answers
2 hour response time. Easy to talk to, give quick and precise answers.
Eric Ely profile photo

Implementation

Adobe Experience Manager8.7
Based on 2 answers
Depending on your individual needs, It is really quite simple to create an authoring experience for a website that looks really good. I have been part of many implementations and many teams and have seen many projects that were super successful and others that were not implemented well. AEM has room for a lot of flexibility in the implementation process compared to other CMS like SharePoint
Vagner Polund profile photo
SurveyMonkey10.0
Based on 2 answers
Implementation not required.
Rachel Biederman profile photo

Alternatives Considered

Have used a handful of other content management systems, all of which tend to be either proprietary or freeware -- and the latter presents a security issue. Adobe Experience Manager is easily the most feature-rich content management system I have used, but more features sometimes comes with inconveniences -- taking longer to load when accessing remotely (times out on slow Internet connections), slower taxonomy tagging, etc. It is also the most well-supported system I have used; Adobe is more responsive than most if glitches happen or in response to changes in Google practices for SEO, etc
Courtney E. Howard profile photo
I have only used SurveyMonkey for survey software
Alissa Levanway profile photo

Return on Investment

  • A few clients see no ROI but few are heavily dependent and align on it.. Mixed reviews from clients
Sujeet Sharma profile photo
  • SurveyMonkey has allowed us to administer surveys quickly and cost efficiently.
  • We’ve been able to get a lot of clients excited about surveys and deliver some exciting results around niche audiences that we’ve interacted at tradeshows.
Jess Messenger profile photo

Pricing Details

Adobe Experience Manager

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

SurveyMonkey

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details