What users are saying about
Top Rated
747 Ratings
176 Ratings
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Score 8.2 out of 100
Top Rated
747 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100

Likelihood to Recommend

Adobe Experience Manager

Adobe Experience Manager is well suited for large organizations that need a powerful, comprehensive and robust CMS to manage multiple websites/translations of websites. It is also well suited for those who need a CMS that is well integrated with other systems such as analytics, targeting and email marketing, or those who want some fancy add ons like Adobe smart tags or AI-enhanced capabilities.It is also an expensive product with a steep learning curve, so it is less appropriate for smaller companies/individuals or those that don't need an overly robust system that is integrated with other digital marketing tools. If you're looking for a more affordable solution that is easy to pick up and play, go with a more basic WordPress or Joomla type option.
Anonymous | TrustRadius Reviewer

SurveyMonkey

SurveyMonkey is great for when you need feedback from a large audience (our company is about 30 people) and you want feedback in a simple, quick, and easy way. It's very easy to use (you don't need to be super tech-savvy to understand how to use it) and you get answers immediately. We wouldn't use SurveyMonkey for something that requires more in-depth answers or when we want our employees' answers to remain confidential.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Security

Adobe Experience Manager
8.4
SurveyMonkey
Role-based user permissions
Adobe Experience Manager
8.4
SurveyMonkey

Platform & Infrastructure

Adobe Experience Manager
8.0
SurveyMonkey
API
Adobe Experience Manager
7.8
SurveyMonkey
Internationalization / multi-language
Adobe Experience Manager
8.2
SurveyMonkey

Web Content Creation

Adobe Experience Manager
7.1
SurveyMonkey
WYSIWYG editor
Adobe Experience Manager
6.7
SurveyMonkey
Code quality / cleanliness
Adobe Experience Manager
6.9
SurveyMonkey
Admin section
Adobe Experience Manager
7.3
SurveyMonkey
Page templates
Adobe Experience Manager
7.4
SurveyMonkey
Library of website themes
Adobe Experience Manager
7.0
SurveyMonkey
Mobile optimization / responsive design
Adobe Experience Manager
7.4
SurveyMonkey
Publishing workflow
Adobe Experience Manager
7.3
SurveyMonkey
Form generator
Adobe Experience Manager
7.0
SurveyMonkey

Web Content Management

Adobe Experience Manager
6.8
SurveyMonkey
Content taxonomy
Adobe Experience Manager
7.8
SurveyMonkey
SEO support
Adobe Experience Manager
6.4
SurveyMonkey
Bulk management
Adobe Experience Manager
6.8
SurveyMonkey
Availability / breadth of extensions
Adobe Experience Manager
6.4
SurveyMonkey
Community / comment management
Adobe Experience Manager
6.8
SurveyMonkey

Survey Format & Appearance

Adobe Experience Manager
SurveyMonkey
8.0
Survey templates
Adobe Experience Manager
SurveyMonkey
8.6
Themes
Adobe Experience Manager
SurveyMonkey
8.3
Custom logo/branding
Adobe Experience Manager
SurveyMonkey
7.2

Survey Content

Adobe Experience Manager
SurveyMonkey
8.6
Changes to live survey
Adobe Experience Manager
SurveyMonkey
8.9
Question design help
Adobe Experience Manager
SurveyMonkey
8.0
Multiple question types
Adobe Experience Manager
SurveyMonkey
8.9

Survey Logic

Adobe Experience Manager
SurveyMonkey
8.3
Survey logic flexibility
Adobe Experience Manager
SurveyMonkey
8.3

Survey Reporting & Analytics

Adobe Experience Manager
SurveyMonkey
8.4
Response tracking
Adobe Experience Manager
SurveyMonkey
9.1
Data export
Adobe Experience Manager
SurveyMonkey
8.9
Standard reports
Adobe Experience Manager
SurveyMonkey
8.2
Custom reports
Adobe Experience Manager
SurveyMonkey
7.8
Analytics
Adobe Experience Manager
SurveyMonkey
8.2

Survey Administration & Security

Adobe Experience Manager
SurveyMonkey
8.5
Access controls
Adobe Experience Manager
SurveyMonkey
8.5
Compliance
Adobe Experience Manager
SurveyMonkey
8.4

Survey Distribution

Adobe Experience Manager
SurveyMonkey
8.3
Vendor-offered crowdsourcing
Adobe Experience Manager
SurveyMonkey
8.2
Respondent restrictions
Adobe Experience Manager
SurveyMonkey
8.4

Pros

Adobe Experience Manager

  • Adobe Experience Manager keeps your content separate from your layout which allows for a lot of flexibility in how you display your content.
  • Adobe Experience Manager integrates really well with other Adobe products like Adobe Analytics.
  • Adobe Experience Manager 's drag and drop interface makes it fairly easy to utilize with minimal familiarity.
Tolulope Lawal | TrustRadius Reviewer

SurveyMonkey

  • A strength for SurveyMonkey is that it is very user friendly. If one should become stuck in an area, the guides that are provided work nicely.
  • Allowing for a large number of participants to be mailed at once is a huge plus.
  • Being able to offer providers a link directly, being FB friendly, is a HUGE plus for our business.
Stacey Pagan | TrustRadius Reviewer

Cons

Adobe Experience Manager

  • Upgrading and applying patches can be hit or miss - I recommend backups because of the potential to damage the existing infrastructure
  • Space management is an issue - every change or request takes up space that can be reclaimed, but only through a complicated procedure done through command prompts. There was no documentation for this on their site and we had to use a third party to create the procedure. It has to be run manually.
  • There isn't a good backup system, particularly one that can be scheduled to run reliably.
Diana Williams | TrustRadius Reviewer

SurveyMonkey

  • The UI feels outdated. That in itself is not a bad thing - you know when you're filling a Survey Monkey, as the interface is easily recognisable. However, while all the other competitors and tools are moving with the times, Survey Monkey seems to be stuck in time. That, however, is the opposite of their app: their mobile development team definitely keeps their app up-to-date with the latest technologies. For instance, they updated their app to support the latest iPhone 6 and 6 Plus soon after the devices were released.
  • There's reporting available on the platform, although it feels quite basic. As an analyst I usually require enough features to "slice and dice" the data and work with it, and Survey Monkey doesn't help me all the way. That's not the end of the world however: the reporting available will be just enough for a user who just wants to know the top-level stats, and for advanced users the spreadsheet exports will be enough for you to carry on your reporting in your tool of choice.
Ben Donkor | TrustRadius Reviewer

Likelihood to Renew

Adobe Experience Manager

Adobe Experience Manager 9.0
Based on 5 answers
We had and still have a fantastic experience using Adobe CQ. Lots of flexibility, great integration with other Adobe products we already use and a powerful technology make it a great fit for our corporate environment. Also as the community grows, it makes it easier to network with other developers and users to get new ideas on how to continue to get the best out of the software.
Fernando Galeano | TrustRadius Reviewer

SurveyMonkey

SurveyMonkey 8.9
Based on 27 answers
It's very budget friendly. I think we pay a little over $200 a year for our annual subscription and we pretty much use it on a monthly basis to get feedback from our members on meetings, conferences, trade shows and gathering contact info.
Megan Abbott | TrustRadius Reviewer

Usability

Adobe Experience Manager

Adobe Experience Manager 10.0
Based on 2 answers
I personally feel that AEM is very intuitive to use from an authoring standpoint. The entire CMS was engineered around the author. Everything about AEM is geared to helping authors generate and maintain content. There are ways that tool tips can be customized so that any individual could simply hover over and be guided step by step on how to author web content
Vagner Polund | TrustRadius Reviewer

SurveyMonkey

SurveyMonkey 5.0
Based on 3 answers
The interface it too packed with info and promotions. there isn't a clear distinction between the task-related components on the screen, and upgrade promotions, tips etc. much noise.
Eldad Arad | TrustRadius Reviewer

Performance

Adobe Experience Manager

No score
No answers yet
No answers on this topic

SurveyMonkey

SurveyMonkey 6.0
Based on 1 answer
still to many limitations for more complex surveys --skips, filtered questions, etc.
Jeannette Saquet | TrustRadius Reviewer

Support Rating

Adobe Experience Manager

Adobe Experience Manager 9.0
Based on 1 answer
Its so far the best Content Management System, available in market.
Anonymous | TrustRadius Reviewer

SurveyMonkey

SurveyMonkey 8.0
Based on 2 answers
We have only worked with the customer support team when renewing our plan. The process is very easy and can be completed in less than 5 minutes.
Anonymous | TrustRadius Reviewer

Implementation Rating

Adobe Experience Manager

Adobe Experience Manager 8.7
Based on 2 answers
Depending on your individual needs, It is really quite simple to create an authoring experience for a website that looks really good. I have been part of many implementations and many teams and have seen many projects that were super successful and others that were not implemented well. AEM has room for a lot of flexibility in the implementation process compared to other CMS like SharePoint
Vagner Polund | TrustRadius Reviewer

SurveyMonkey

SurveyMonkey 10.0
Based on 2 answers
Implementation not required.
Rachel Biederman | TrustRadius Reviewer

Alternatives Considered

Adobe Experience Manager

I think AEM is specific to the client's needs and is not necessarily comparable to all other platforms. However, when compared feature to feature I think AEM many times is a leader in the industry. While WordPress has progressed in the WYSIWYG interface it is not there still today and this is truly where AEM shines against all of the other CMS platforms.
Mike Plant | TrustRadius Reviewer

SurveyMonkey

I have never used any other Survey Software/Program, because Survey Monkey has never let me down! If I were to need to find another program to use, I would most likely use the Internet and word of mouth and try to gather recommendations/referrals, but again, I have never felt it necessary to do so.
Anonymous | TrustRadius Reviewer

Return on Investment

Adobe Experience Manager

  • Our brand requires a high level of polish and crisp functionality. AEM provides that for us. We do look as good as possible and it reflects well on our brand.
  • We can product new pages rapidly with our modules and so we can keep our content fresh and relevant.
  • Our brand value has risen considerably since we polished our web properties with AEM.
Saren Sakurai | TrustRadius Reviewer

SurveyMonkey

  • ROI positive.
  • Better connection and communication with my entire work team, and even better business relationships with clients.
  • With better data collection, we have been able to improve various functions within the organization, knowing our shortcomings, we find fast and accurate solutions.
Freddy Stephen | TrustRadius Reviewer

Pricing Details

Adobe Experience Manager

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SurveyMonkey

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Adobe Experience Manager
8.0
SurveyMonkey
8.2

Likelihood to Renew

Adobe Experience Manager
9.0
SurveyMonkey
8.9

Usability

Adobe Experience Manager
10.0
SurveyMonkey
5.0

Reliability and Availability

Adobe Experience Manager
SurveyMonkey
10.0

Performance

Adobe Experience Manager
SurveyMonkey
6.0

Support Rating

Adobe Experience Manager
9.0
SurveyMonkey
8.0

Implementation Rating

Adobe Experience Manager
8.7
SurveyMonkey
10.0

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