What users are saying about
126 Ratings
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60 Ratings
126 Ratings
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Score 8.2 out of 101

HelloSign

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60 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 9.2 out of 101

Likelihood to Recommend

Adobe Sign

When working often with contracts and the need to keep track of a lot of different clients, Adobe Sign is really helpful. Early in my business when I didn't have a large number of clients and I did most everything in person, it would have been a more unnecessary luxury for me. Now that I do a lot of work online and my clients are reaching farther and farther and more regularly hire me from over an hour drive away and sometimes out of state, I've found it extremely helpful when I can't meet in person. I've even moved to doing all contracts through Adobe Sign, even if we are meeting in person
Caitlyn Weathers profile photo

HelloSign

Great for sending order forms for signature, contracts for signature, etc. In my current role, I distribute documents for electronic signature quiet often so I cannot really think of a use case where it is not appropriate (when a form needs to be filled out or a signature is required). One of my favorite parts is the ability to upload a previously signed document and then add a new line for an additional signature. A lot of times my customers will send over a document in PDF form with their signature, yet we still need someone on our end to sign it. It is very easy to go into HelloSign and add a new signature line so that our internal team can electronically sign the document.
No photo available

Pros

Adobe Sign

  • eSign is very easy for the end user. Clients rarely have issues receiving/reviewing and following the instructions to sign the document.
  • The "Manage" section in the eSign interface is very handy. In a quick snap shot I can see agreements we have outstanding, the ones I need to sign, as well as all of the recently signed and/or cancelled. Rather than having to check with the employee who issued the agreement as to its status, I can just check there.
  • I really like the reminder functionality as well as the history log for each document. Before we reach out to a client who hasn't signed their agreement we can check to see whether or not they've viewed it (including the specific date and time) and we can easily send them a friendly reminder.
No photo available

HelloSign

  • It's really easy to create a contract or contract template. Simply upload your Word document and identify which areas each party should sign. The templates work great because you can modify and reuse standard contracts.
  • e-Signature is great. You can choose an e-signature or use your finger (or e-pen/stylus if your computer has one) to sign your signature. The signature can be saved and reused on future contracts.
  • The notifications are great. You get a notification once the other party has signed and everyone gets a notification with a copy of the contract once all required parties have signed the document. You don't have to worry about final distribution. It's great.
  • If you're low volume the free version of HelloSign allows you to send 3 documents per month.
Yvette Montague profile photo

Cons

Adobe Sign

  • Would be nice to have clearer way to distinguish which fields are required in order to submit documents once it's been signed versus which fields are just optional.
  • Although EchoSign does allow for multiple signers using the same email address, the document will be sent multiple times. Would be nice if both signers (who share an email address) could complete all fields the first time visiting the website rather than having to complete one section and then waiting for the second email to log back into the site and complete the document.
  • Would be great to be possible to allow multiple signatures through a tablet (such as an iPad) run flawlessly. We've noticed issues retrieving the second signature when customers sign contracts through our tablets.
Alaina Jones profile photo

HelloSign

  • I would like to have more free pages per month to sign. Ten would be great. I don't use HelloSign a lot, so I can't justify paying for a monthly plan.
  • The date entry is a bit touchy; something should be done to make it less so.
  • Since I sign in with my Google account, the login page sometimes won't let me sign in with said account. Not sure what the bug is there, but it needs to be squashed.
Cameron Aubernon profile photo

Likelihood to Renew

Adobe Sign

Adobe Sign 10.0
Based on 24 answers
It is by far the easiest service we have used to obtain digital signatures from employees. In the past we had done it by hand (a process I would not recommend for 1500+ employees) and with another company that would not allow us to create our own forms and would charge us for each form.
Lori Diggs profile photo

HelloSign

HelloSign 10.0
Based on 2 answers
It's a great software and we will continue to use it. It's a great time and money saver when it comes to legal contracts and makes the process easy for both sides who need to sign or add information to a document or contract. We definitely need our contracts to be legally binding and HelloSign provides this for us
No photo available

Usability

Adobe Sign

Adobe Sign 9.2
Based on 8 answers
EchoSign is extremely easy to use through the entire signature cycle, from sending to signing to administration with a very guided approach. The only way this could be more usable is if it auto-detected the fields but you can get there for the end users by using smart tags in just one extra admin step
No photo available

HelloSign

No score
No answers yet
No answers on this topic

Reliability and Availability

Adobe Sign

Adobe Sign 8.4
Based on 3 answers
I would have rated this a 9 or greater had they not had had such critical outages. They have taken steps to resolve this so I may come in and revise this
No photo available

HelloSign

No score
No answers yet
No answers on this topic

Performance

Adobe Sign

Adobe Sign 8.5
Based on 2 answers
It is pretty fast to upload a document and get it out the door.
No photo available

HelloSign

No score
No answers yet
No answers on this topic

Support

Adobe Sign

Adobe Sign 7.0
Based on 8 answers
I haven't had to ask for support more then a handful of times and each time I do interact with the support team I have felt important. They get back to me quickly and I am able to get them answers/help I was seeking
Gretchen Gosnell profile photo

HelloSign

HelloSign 8.1
Based on 8 answers
I haven't actually had to reach out to support formally at this point. For the most part, HelloSign has functioned as we needed it to. In the event that I needed to contact support, I would hope that it is a simple and timely process to resolve any issues.
No photo available

Online Training

Adobe Sign

Adobe Sign 8.0
Based on 1 answer
The best types of training are well integrated into the product and Echosign does this well. As mentioned earlier in my review - there are some areas of functionality that can be difficult to understand ("only I sign") for the novice user.Other areas such as macro usage, bulk signature and so on were easily learned and understood via the online tools.
Joshua Lipton profile photo

HelloSign

No score
No answers yet
No answers on this topic

Implementation

Adobe Sign

Adobe Sign 8.0
Based on 5 answers
We did not use it in the manner that most companies do, so I am pleased with how our company handled implementation. We will be pushing the full company over into Echosign for various processes which will incorporate more of an implementation effect.
Jessie Mead profile photo

HelloSign

No score
No answers yet
No answers on this topic

Alternatives Considered

Adobe Sign

Docusign. We perceived that Docusign was strongest in the real estate market and might have more professional services. By contrast Echo sign doesn’t have any. However, I felt that Docusign makes people adopt their signature online out of the gate and creates a very different user experience. I think this makes the user uncomfortable. I also think their set-up a is a lot more confusing. It looks very legalistic in comparison to Echosign. By contrast, Echosign seems more user friendly. The style feels lighter like Mac vs. Windows
No photo available

HelloSign

We are technically still using RightSignature for our older contracts, however, I much prefer HelloSign. The dashboard and interface of HelloSign are much more user-friendly than RightSignature. I also feel that the emails sent to clients are easier to follow and we have had more success capturing signatures through HelloSign than RightSignature. I also feel that because HelloSign is more modern, we are able to benefit from the service more through integrations and automation.
Sarah Nelson profile photo

Return on Investment

Adobe Sign

  • Adobe EchoSign increases the speed at which agreements are signed and returned back to us. It used to be that we would email a PDF of the agreement and wait for the client to print it, fill it out and get it back to us which could take days and sometimes weeks. The longer the client took to get the required agreements and forms back to us the more revenue we would lose out on. Adobe EchoSign has given us a one to two day agreement completion time which means we can enroll clients in our services faster and start collecting money sooner.
  • Adobe EchoSign enables me to manage agreements by ensuring the correct versions are uploaded and being sent out. Before EchoSign, employees would always have some version saved to their individual hard drives and if changes were ever made it was difficult to make sure every employee was using the correct one. This has drastically reduced the time spent from a number of departments in fixing errors and reaching back out to clients.
Michael Young profile photo

HelloSign

  • HelloSign has saved my organization financial resources by reducing the frequency of occasions where we have had to send a representative to travel physically to a partner just to sign a document, or the cost of having to send a document through a courier service to a partner, just to speed up the contract signing process.
  • HelloSign has increased the speed of closing agreements with partners, as document signing is now a matter of hours. A process which used to take days and weeks before we deployed HelloSign.
Adaeze Ojeifo profile photo

Pricing Details

Adobe Sign

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

HelloSign

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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