What users are saying about
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266 Ratings
Top Rated
67 Ratings

Adobe Sign

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266 Ratings
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Score 8.5 out of 100
Top Rated
67 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

Adobe Sign

Adobe Sign is very appropriate for our legal team for sending out client contracts for signature. Our legal department also has several templates that would be great in Adobe sign. In addition, we have a contracts manager at another division that would benefit from Adobe Sign.
Anonymous | TrustRadius Reviewer

HelloSign

When we first starting using HelloSign, it met our needs perfectly. It is a fairly straightforward, lightweight e-signature platform. The system has expanded since we first subscribed, and now features a much broader range of development tools. Our needs have remained modest, and up until the product completely failed recently, it handled all our contract signatures.Ultimately, the most compelling part of HelloSign for us is the value for money, as unlike its main competitor, you can have 5 users for one base price that is 1/5 the cost of the alternative. For early stage or startup firms, that is a big plus.Here is the heart of my low score: the product recently stopped working and we have now been struggling for a week to fix our contracts. In summary, contracts froze in the browser while being signed, and then we had trouble editing the templates, and then we couldn't delete the templates, and then I sent out a template that had been created 2 years ago, and there were multiple copies attached!You use e-signature software to, no surprise, get signatures on agreements. Most often, these are binding legal agreements, so having robust and 'enterprise-grade' software is absolutely critical in my opinion. When a product like this fails, it creates significant operational issues. When the e-signature process froze the browse, it reflected poorly on our organization. I would have thought that support would have been a bit more attentive, but instead, I have now spent a week trying to get some concrete direction on fixing the problems (multiple serious issues). Support consists of 1 email daily, and has consisted largely of me trying to send video screencaptures, and then a long back and forth to verify my email. In summary, it has been extremely frustrating, and we have been in limbo without our e-signature service available.
Anonymous | TrustRadius Reviewer

Pros

Adobe Sign

  • Adding my signature is VERY user friendly. The buttons to edit the document are clear and leave no room for confusion.
  • I love that when I click the "Sign" button my signature appears so I can drag it easily to the signature block on the document.
Katie Booth | TrustRadius Reviewer

HelloSign

  • Add custom lines for signature/text fields within an order form
  • Email notifications to signers and senders - with copy of the current document and what steps are left
  • Integration with Salesforce for saving order form/signed contracts
  • Clear and easy identifiers for signature lines
Anonymous | TrustRadius Reviewer

Cons

Adobe Sign

  • Automatic sizing is good when ensuring the text does not cut off, but I typically change to a set size or adjust the box so some field won't end up being comically large. I would like the ability to set a default size for all fields while allowing auto size to make it smaller if the text is too long.
  • Maintain the files names when executing multiple documents rather than part 1, part 2, etc. This would save time renaming and other recipient confusion after-the-fact.
  • Allow Digital Signatures on each document when sending multiples. Our Providers can only accept digital signatures (electronic does not suffice). The group needs to send multiple one page documents as a package to be signed. Because of this limit they are not able to utilize Adobe Sign.
Anonymous | TrustRadius Reviewer

HelloSign

  • I wish you could customize the sender address. I always send the HelloSign sender info in advance to prospects to whitelist before I send the contracts. I'm always worried that the emails will get caught in spam filters -- hasn't happened yet. It would be nice if I could set up some sort of email relay.
  • It would be nice to be able to set up folders to organize documents in HelloSign. My workaround is to store and organize the final signed documents elsewhere.
Yvette Montague | TrustRadius Reviewer

Likelihood to Renew

Adobe Sign

Adobe Sign 9.7
Based on 27 answers
It is by far the easiest service we have used to obtain digital signatures from employees. In the past we had done it by hand (a process I would not recommend for 1500+ employees) and with another company that would not allow us to create our own forms and would charge us for each form.
Lori Diggs | TrustRadius Reviewer

HelloSign

HelloSign 10.0
Based on 2 answers
It's a great software and we will continue to use it. It's a great time and money saver when it comes to legal contracts and makes the process easy for both sides who need to sign or add information to a document or contract. We definitely need our contracts to be legally binding and HelloSign provides this for us
Anonymous | TrustRadius Reviewer

Usability

Adobe Sign

Adobe Sign 8.6
Based on 84 answers
Not much to say on usability, other than it does everything as advertised and does them well. Recent UI improvements have made it a bit snappier and streamlined to bring it in line with the user experience offered by its main competitor, DocuSign. The usability of integrations and seamlessly blending Adobe Sign with offerings in Adobe Acrobat and Acrobat Reader DC are great, as well
Anonymous | TrustRadius Reviewer

HelloSign

No score
No answers yet
No answers on this topic

Reliability and Availability

Adobe Sign

Adobe Sign 10.0
Based on 7 answers
I would have rated this a 9 or greater had they not had had such critical outages. They have taken steps to resolve this so I may come in and revise this
Anonymous | TrustRadius Reviewer

HelloSign

No score
No answers yet
No answers on this topic

Performance

Adobe Sign

Adobe Sign 10.0
Based on 5 answers
Adobe sign is very fast. Pages load in real time. When we send/receive docs to/from our clients it only takes a matter of seconds. Once a client applies their signature it can be added to any field within one second. I am very pleased with the speed of adobe sign.
Shanna Kostopulos | TrustRadius Reviewer

HelloSign

No score
No answers yet
No answers on this topic

Support Rating

Adobe Sign

Adobe Sign 7.5
Based on 100 answers
Support has been good however somewhat uneven across the board. I usually bring difficult questions to the table which can't be solved by a simple support document. Most L1 support engineers are helpful for the basics however I've found availability has been tough. Although support has been adequate, we get responses at off-work hours which is not ideal for the NE market.
Jose Madhavasseril | TrustRadius Reviewer

HelloSign

HelloSign 8.0
Based on 20 answers
We did not need any support from HelloSign while we were using the platform. There is a full support site on their website and we used a lot of the help articles to set up and use the program. You can also submit a request through the site for additional help, should the need arise.
Kristin Cole | TrustRadius Reviewer

Online Training

Adobe Sign

Adobe Sign 8.0
Based on 1 answer
The best types of training are well integrated into the product and Echosign does this well. As mentioned earlier in my review - there are some areas of functionality that can be difficult to understand ("only I sign") for the novice user.Other areas such as macro usage, bulk signature and so on were easily learned and understood via the online tools.
Joshua Lipton | TrustRadius Reviewer

HelloSign

No score
No answers yet
No answers on this topic

Implementation Rating

Adobe Sign

Adobe Sign 10.0
Based on 11 answers
We did not use it in the manner that most companies do, so I am pleased with how our company handled implementation. We will be pushing the full company over into Echosign for various processes which will incorporate more of an implementation effect.
Jessie Mead | TrustRadius Reviewer

HelloSign

No score
No answers yet
No answers on this topic

Alternatives Considered

Adobe Sign

Compared to one of the two that I've used before, Adobesign works better and is what I prefer. Adobe Sign has features that the other one doesn't and it just functions better. DocuSign also functions well too, but I can't remember why my organization moved to Adobesign instead. It could be due to budget or the number of licenses available.
Anonymous | TrustRadius Reviewer

HelloSign

We are technically still using RightSignature for our older contracts, however, I much prefer HelloSign. The dashboard and interface of HelloSign are much more user-friendly than RightSignature. I also feel that the emails sent to clients are easier to follow and we have had more success capturing signatures through HelloSign than RightSignature. I also feel that because HelloSign is more modern, we are able to benefit from the service more through integrations and automation.
Sarah Nelson | TrustRadius Reviewer

Scalability

Adobe Sign

Adobe Sign 10.0
Based on 2 answers
Anytime I have needed to log into Adobe Sign it has been available. It is being used by all our departments (intake, case management, medical records) at all times of day/night. We share agreements and legal docs with one another with ease through adobe sign.
Shanna Kostopulos | TrustRadius Reviewer

HelloSign

No score
No answers yet
No answers on this topic

Return on Investment

Adobe Sign

  • Negative- Only the one case where a user had signed up for a trial before he was given the licensed product. Once the trial ended he started having issues. Solved by creating a new user with a different email.
  • Positive- Teams seem to love it.
Shawn DeLauney | TrustRadius Reviewer

HelloSign

  • Speediness and ease of use is the greatest ROI I've received since signing up for HelloSign.
  • By keeping things online from email to email with HelloSign, I haven't had to go buy a printer, ink cartridges, or paper in the past few years.
  • Because I also don't use it often enough to obtain a paid plan, I've saved around $100/year in supplies, maintenance, et al.
Cameron Aubernon | TrustRadius Reviewer

Screenshots

Pricing Details

Adobe Sign

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
34.99*

* license per month

Adobe Sign Editions & Modules

Edition
Acrobat Pro DC with advanced e-sign$19.991
PDF Pack with e-sign$14.992
  1. user/per month (requires annual commitment)
  2. user/month
Additional Pricing Details

HelloSign

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

HelloSign Editions & Modules

Edition
Free$0
Essentials$20 ($180)2
Business$50 ($480)2
EnterpriseCustom3
  1. per month (per year)
  2. Custom
Additional Pricing Details

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