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Top Rated
206 Ratings
29 Ratings
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Score 4.9 out of 100

RUN Powered by ADP®

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Top Rated
206 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.5 out of 100

Likelihood to Recommend

ADP Resource (Discontinued)

ADP is best if you have a really knowledgeable client rep that has been your contact for multiple sessions. Otherwise, you are forced to reiterate the problems to multiple parties. If you have a dedicated staff member who is knowledgeable of your processes, then ADP is a good resource for payroll needs.
Anonymous | TrustRadius Reviewer

RUN Powered by ADP®

RUN by ADP is perfect, in my opinion, for any size of company. Whether you have 5 employees or 500 employees. I feel that RUN by ADP will meet your needs and help make processing payroll as smooth as possible. Using RUN by ADP is a huge time saver for me. I love how easy it is to add new employees. I work at a company that is experiencing big growth and I am grateful for how easy it is to add new employees. I wish RUN by ADP was more transparent about the cutoff times to process payroll timely. It would be very nice to know what is the latest I could process payroll to have it be processed on time
JaCoby Marston, CPA | TrustRadius Reviewer

Feature Rating Comparison

Payroll Management

ADP Resource (Discontinued)
RUN Powered by ADP®
8.8
Pay calculation
ADP Resource (Discontinued)
RUN Powered by ADP®
8.8
Support for external payroll vendors
ADP Resource (Discontinued)
RUN Powered by ADP®
8.2
Off-cycle/On-Demand payment
ADP Resource (Discontinued)
RUN Powered by ADP®
10.0
Benefit plan administration
ADP Resource (Discontinued)
RUN Powered by ADP®
8.1
Direct deposit files
ADP Resource (Discontinued)
RUN Powered by ADP®
9.0
Salary revision and increment management
ADP Resource (Discontinued)
RUN Powered by ADP®
9.4
Reimbursement management
ADP Resource (Discontinued)
RUN Powered by ADP®
8.2

Pros

ADP Resource (Discontinued)

  • It is very simple to process payroll, even from home if needed. I once processed the payroll from Japan.
  • I love that I can balance the payroll and send it knowing it is 100% correct.
  • I can process payroll as late as 6pm and have it back the next day.
  • I really like my ADP representative. I have had 2 and they are very knowledgeable and pleasant to work with.
  • Speaking of the ADP representative.......No matter who answers the phone, if my rep is not available, they are all knowledgeable and even through they are not my assigned rep, they are all pleasant to work with.
Yolanda Gaytan | TrustRadius Reviewer

RUN Powered by ADP®

  • The software platform is incredibly easy to learn and user-friendly.
  • The cost is surprisingly better than other payroll processing platforms, especially considering what is included and the longstanding national reputation of ADP.
  • The simplicity, automation, and available templates and reports are incredibly helpful to our growing organization.
Kristy Guell | TrustRadius Reviewer

Cons

ADP Resource (Discontinued)

  • The payroll function, while user friendly, was a little confusing starting out. Many codes had to be learned for certain things such as benefits.
  • When running reports, the process was very easy to make a mistake requiring multiple tries to get it correct.
Anonymous | TrustRadius Reviewer

RUN Powered by ADP®

  • I often process a "salary" amount for my teachers who provide private lessons and an hourly amount for their standard classes. It would be helpful if I could enter these totals on one line without there being an error message. It gets tedious needing to click "add a line" for each different payroll category I need to select.
  • If ADP could also save the lines I've added for each employee from the previous payroll that would be helpful too. For example, if Sharon had three separate lines for payroll (one being her standard teacher rate, the next her office/admin hours and third being her private lesson lump sum ) on the previous payroll when I log in this time if those three lines automatically populated under her name that would be helpful. Or having a function where I can select how many lines the teacher receives and can click them on and off as their role changes.
Katie Skinner | TrustRadius Reviewer

Likelihood to Renew

ADP Resource (Discontinued)

ADP Resource (Discontinued) 10.0
Based on 2 answers
I have a lot of experience and trust in this software package - actually any software package from ADP. The training that I have gotten over the years has always been complete and the representatives that I have had over the years are all EXCEPTIONAL! Looking back in the 20 plus years of experience, I can say truthfully there are only 1-3 persons who I would rather not have worked with at ADP. I find their customer service, and phone reps do their best to get the job done. This makes my job easier in the process.
Yolanda Gaytan | TrustRadius Reviewer

RUN Powered by ADP®

RUN Powered by ADP® 9.1
Based on 2 answers
ADP is a great service that saves us time and money in supporting our payroll operations.
Vernon Fuller | TrustRadius Reviewer

Usability

ADP Resource (Discontinued)

ADP Resource (Discontinued) 10.0
Based on 1 answer
Really.....I hate to keep repeating my self but I am very confident in any ADP software. They are worldwide and have proven their capabilities throughout the world
Yolanda Gaytan | TrustRadius Reviewer

RUN Powered by ADP®

RUN Powered by ADP® 9.1
Based on 1 answer
No answer on this topic is available.

Support Rating

ADP Resource (Discontinued)

No score
No answers yet
No answers on this topic

RUN Powered by ADP®

RUN Powered by ADP® 8.3
Based on 5 answers
Email support can be slow; it can take a few days to hear a response. Support is knowledgeable.Wait times when you call in can get long, but if you call in first thing in the morning, wait times are so much shorter than in the afternoon.
Holly Snell | TrustRadius Reviewer

Alternatives Considered

ADP Resource (Discontinued)

ADP is just a well known brand and is fairly affordable. Compared to other software such as Workday, it was a more affordable price point for our budget. However, if we had more resources and time to examine, Workday seems to offer a strong alternative to ADP in terms of payroll, HR, and financial systems. Overall though, there are more consultants knowledgeable about ADP which made it an easier choice for us
Anonymous | TrustRadius Reviewer

RUN Powered by ADP®

Compared to Paycor, ADP's web portal is much easier to navigate and use which has made running payroll easier. While the overall features are similar, ADP has more options such as integrating an HR support feature and linking to a 401k that make it more flexible. I have also found that generating reports is much easier in ADP's site, especially since it auto generates some key reports as soon as payroll is run.
Robert Simeral | TrustRadius Reviewer

Return on Investment

ADP Resource (Discontinued)

  • Definitely better customer service. When someone called in about their account, I was able to easily access the information and make any changes at a click of a button.
Anonymous | TrustRadius Reviewer

RUN Powered by ADP®

  • Positive: My business is home based so having professional checks and payroll processing services gives the impression that my company is more professional and traditional.
  • Positive: The return on my investment with this service is a good measurable in that it's worth the overall cost for my small home-based business. All the expenses (printer ink, check forms and envelopes) associated with producing payroll, are in one place and the pre-formatted reports have saved me the time and trouble of creating these myself. In addition, it's easier to comply with state and local agencies because I receive notices and information in a timely fashion and I don't have to search for this information myself...saving me both time and money.
Charnice Charles | TrustRadius Reviewer

Screenshots

Pricing Details

ADP Resource (Discontinued)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

RUN Powered by ADP®

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

ADP Resource (Discontinued)
7.0
RUN Powered by ADP®
8.9

Likelihood to Renew

ADP Resource (Discontinued)
10.0
RUN Powered by ADP®
9.1

Usability

ADP Resource (Discontinued)
10.0
RUN Powered by ADP®
9.1

Support Rating

ADP Resource (Discontinued)
RUN Powered by ADP®
8.3

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