What users are saying about

ADP Resource

27 Ratings

ADP RUN

Top Rated
169 Ratings

ADP Resource

27 Ratings
Score 6.5 out of 101

ADP RUN

Top Rated
169 Ratings
Score 7.1 out of 101

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Likelihood to Recommend

ADP Resource

ADP is best if you have a really knowledgeable client rep that has been your contact for multiple sessions. Otherwise, you are forced to reiterate the problems to multiple parties. If you have a dedicated staff member who is knowledgeable of your processes, then ADP is a good resource for payroll needs.
No photo available

ADP RUN

ADP RUN seems to be very well suited towards smaller businesses. The site is simple to use and has plenty of features for handling payroll and basic HR functions. I think the system would be a bit cumbersome to use with a larger number of employees (25+), unless you opted to use their time and attendance program.
Robert Simeral profile photo

Feature Rating Comparison

Payroll Management

ADP Resource
ADP RUN
8.6
Pay calculation
ADP Resource
ADP RUN
9.3
Support for external payroll vendors
ADP Resource
ADP RUN
6.8
Benefit plan administration
ADP Resource
ADP RUN
7.9
Direct deposit files
ADP Resource
ADP RUN
9.3
Salary revision and increment management
ADP Resource
ADP RUN
9.1
Reimbursement management
ADP Resource
ADP RUN
9.1

Pros

  • ADP has an easy to read portal that is easy to navigate. The UI is fairly intuitive and as a user I can find the right information quickly.
  • The ADP portal is flexible in the sense that we can change payroll amounts for special circumstances such as a special bonus or special payout. This allows our payroll team to make the necessary changes right away.
  • The reporting capabilities are quite robust and there are many ways to customize reports that we use for finance, payroll, HR, etc.
No photo available
  • Easy to modify employee information, wages and deductions
  • Has built in calculators for taxes and deductions which is super helpful
  • From start to finish, it only take a few clicks and my payroll is processed and complete.
  • The bundled reporting works awesome for us, but it has a wealth of reporting options and they are also easy to use.
Laura Virtue profile photo

Cons

  • ADP organization has too many layers and you often have to speak to multiple people to find the right solution.
  • There doesn't appear to be efficient communication between the internal teams at ADP - the left hand doesn't know what the right hand is doing. Thus, you often have to re-explain your issues.
  • During the implementation of the software, it was not very coordinated. Some contacts were more knowledgeable than others and there was not uniform expertise.
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  • It really provides all we need and more.
Laura Virtue profile photo

Likelihood to Renew

ADP Resource10.0
Based on 2 answers
I have a lot of experience and trust in this software package - actually any software package from ADP. The training that I have gotten over the years has always been complete and the representatives that I have had over the years are all EXCEPTIONAL! Looking back in the 20 plus years of experience, I can say truthfully there are only 1-3 persons who I would rather not have worked with at ADP. I find their customer service, and phone reps do their best to get the job done. This makes my job easier in the process.
Yolanda Gaytan profile photo
ADP RUN9.1
Based on 2 answers
ADP is a great service that saves us time and money in supporting our payroll operations.
Vernon Fuller profile photo

Usability

ADP Resource10.0
Based on 1 answer
Really.....I hate to keep repeating my self but I am very confident in any ADP software. They are worldwide and have proven their capabilities throughout the world
Yolanda Gaytan profile photo
ADP RUN9.1
Based on 1 answer
No answer on this topic is available.

Support

No score
No answers yet
No answers on this topic
ADP RUN8.6
Based on 2 answers
Very happy with support and ADP team.
Caroline Cohen profile photo

Alternatives Considered

Before my time, Uyemura was using ADP Paynet Plus and switched to another software, who shall go unnamed, but it was a complete bust. The taxes were calculated incorrectly on employees who have a car allowance and of course this a very big area for mistakes. We quickly switched back to ADP Paynet plus.
Yolanda Gaytan profile photo
Compared to Paycor, ADP's web portal is much easier to navigate and use which has made running payroll easier. While the overall features are similar, ADP has more options such as integrating an HR support feature and linking to a 401k that make it more flexible. I have also found that generating reports is much easier in ADP's site, especially since it auto generates some key reports as soon as payroll is run.
Robert Simeral profile photo

Return on Investment

  • We currently use ADP Resource for payroll and some HR only. We have been approached for the 401k and insurance portion of ADP Resource but we have separate third party administrators for those.
  • The customer service is outstanding. I would not change anything.
  • I understand and agree that the employee's would benefit from viewing and making limited changes to their employee record and this will be approached in the next meeting we have with the president of the company.
Yolanda Gaytan profile photo
  • Absolute positive ROI for RUN - it has freed me up to be able to concentrate on the business and allows me to feel confident and worry free that our payrolls will be processed timely and taxes will be paid.
Laura Virtue profile photo

Pricing Details

ADP Resource

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

ADP RUN

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details