ADP Resource (Discontinued) vs. RUN Powered by ADP®

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ADP Resource (Discontinued)
Score 3.2 out of 10
N/A
ADP Resource (now discontinued) was a benefits administration tool that also supported some recruiting, training, and risk management functions.N/A
RUN Powered by ADP®
Score 8.5 out of 10
Small Businesses (1-50 employees)
RUN powered by ADP is a benefits administration and payroll platform for small businesses with light additional HR features. It runs on a cloud-based platform with mobile accessibility.N/A
Pricing
ADP Resource (Discontinued)RUN Powered by ADP®
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
ADP Resource (Discontinued)RUN Powered by ADP®
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
ADP Resource (Discontinued)RUN Powered by ADP®
Top Pros
Top Cons
Features
ADP Resource (Discontinued)RUN Powered by ADP®
Payroll Management
Comparison of Payroll Management features of Product A and Product B
ADP Resource (Discontinued)
-
Ratings
RUN Powered by ADP®
8.3
206 Ratings
3% above category average
Pay calculation00 Ratings9.4199 Ratings
Support for external payroll vendors00 Ratings7.960 Ratings
Off-cycle/On-Demand payment00 Ratings8.8129 Ratings
Benefit plan administration00 Ratings8.185 Ratings
Direct deposit files00 Ratings9.5192 Ratings
Salary revision and increment management00 Ratings9.3148 Ratings
Reimbursement management00 Ratings5.138 Ratings
Best Alternatives
ADP Resource (Discontinued)RUN Powered by ADP®
Small Businesses
Justworks
Justworks
Score 7.8 out of 10
Patriot Software
Patriot Software
Score 9.0 out of 10
Medium-sized Companies
Paypro Workforce Management
Paypro Workforce Management
Score 9.5 out of 10
Paypro Workforce Management
Paypro Workforce Management
Score 9.5 out of 10
Enterprises
Infor Human Resources
Infor Human Resources
Score 7.3 out of 10
Infor Human Resources
Infor Human Resources
Score 7.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ADP Resource (Discontinued)RUN Powered by ADP®
Likelihood to Recommend
7.0
(3 ratings)
8.5
(272 ratings)
Likelihood to Renew
10.0
(2 ratings)
9.8
(19 ratings)
Usability
10.0
(1 ratings)
9.8
(12 ratings)
Availability
-
(0 ratings)
9.2
(6 ratings)
Performance
-
(0 ratings)
8.3
(6 ratings)
Support Rating
-
(0 ratings)
8.4
(22 ratings)
In-Person Training
-
(0 ratings)
9.6
(2 ratings)
Online Training
-
(0 ratings)
9.6
(2 ratings)
Implementation Rating
-
(0 ratings)
9.3
(9 ratings)
Configurability
-
(0 ratings)
8.2
(4 ratings)
Ease of integration
-
(0 ratings)
9.1
(1 ratings)
Product Scalability
-
(0 ratings)
9.0
(7 ratings)
Vendor post-sale
-
(0 ratings)
9.4
(3 ratings)
Vendor pre-sale
-
(0 ratings)
8.1
(4 ratings)
User Testimonials
ADP Resource (Discontinued)RUN Powered by ADP®
Likelihood to Recommend
ADP
ADP is best if you have a really knowledgeable client rep that has been your contact for multiple sessions. Otherwise, you are forced to reiterate the problems to multiple parties. If you have a dedicated staff member who is knowledgeable of your processes, then ADP is a good resource for payroll needs.
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ADP
When we hire remote workers, living in other states, RUN Powered by ADP has been supportive and an excellent resource. We know we can contact them with questions and they will set us in the right direction. From how to get set up in other states (with specific contact information) to general questions, they've been great.
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Pros
ADP
  • It is very simple to process payroll, even from home if needed. I once processed the payroll from Japan.
  • I love that I can balance the payroll and send it knowing it is 100% correct.
  • I can process payroll as late as 6pm and have it back the next day.
  • I really like my ADP representative. I have had 2 and they are very knowledgeable and pleasant to work with.
  • Speaking of the ADP representative.......No matter who answers the phone, if my rep is not available, they are all knowledgeable and even through they are not my assigned rep, they are all pleasant to work with.
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ADP
  • Once set up RUN is simple enough for non-accountants to feel comfortable navigating
  • RUN provides ample notifications to ensure payroll is processed in time for employees to receive their pay checks on schedule.
  • RUN does a great job of making sure all state and federal reporting is taken care of
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Cons
ADP
  • The payroll function, while user friendly, was a little confusing starting out. Many codes had to be learned for certain things such as benefits.
  • When running reports, the process was very easy to make a mistake requiring multiple tries to get it correct.
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ADP
  • Being a small company and as a designated owner, the employee who processes payroll is the only person that gets the notification that payroll is submitted. As the "Owner," it would be best if the "owner" could also get a copy of the processing of payroll. I have to log in to review what was actually submitted...so if incorrect and I miss checking immediately, an employee could be paid incorrectly.
  • The PTO / vacation accrual product does not have the ability to provide a "liability" report of what the accrual balances owed are. I started using the product only to find out that a liability report was not available, nor could it be created.
  • Employee change form is only available after payroll is submitted. It would be more helpful to have the change form available before submission so any potential incorrect changes could be identified before running a final payroll.
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Likelihood to Renew
ADP
I have a lot of experience and trust in this software package - actually any software package from ADP. The training that I have gotten over the years has always been complete and the representatives that I have had over the years are all EXCEPTIONAL! Looking back in the 20 plus years of experience, I can say truthfully there are only 1-3 persons who I would rather not have worked with at ADP. I find their customer service, and phone reps do their best to get the job done. This makes my job easier in the process.
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ADP
It is much better than the payroll system I used previously. The integrations that RUN has for on-boarding new hires are very convenient when they work properly. It saves a tremendous amount of time being able to email a link to new employees that allows them to enter much of their own demographic information. Payroll feature alerts me when someone's pay is significantly less or more than usual.
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Usability
ADP
Really.....I hate to keep repeating my self but I am very confident in any ADP software. They are worldwide and have proven their capabilities throughout the world
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ADP
I have been using this system for years and they have actually made it easier and easier. The system is always making great upgrades that don't necessarily require any additional information or training. I love when I log in and see a new feature or button that I get to use to make my life easier!
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Reliability and Availability
ADP
No answers on this topic
ADP
I have never had an instance of an outage. It is always available as I have added data while travelling, on weekends, and in after work hours. Retrieving pdf's is also available at any time for employees and benefit participants.
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Performance
ADP
No answers on this topic
ADP
ADP Run loads a bit slowly at times, once I put in my credentials. However, that said, I think my perception of the time it takes is impacted by our "instant gratification" expectation of being able to get into everything quickly.
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Support Rating
ADP
No answers on this topic
ADP
At times it takes a few minutes to reach someone and sometimes the ADP automated voice prompt does not recognize my name when I say it. Also, sometimes I am forwarded to different departments and I have to explain my issue 2 or 3 times. It is hard to know whether it is an ADP Run/payroll processing issue versus an ADP Time and Attendance issue. Over the last year or so that I have called ADP, sometimes I am left on hold for a very long time.
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In-Person Training
ADP
No answers on this topic
ADP
they helped up with the 1st payroll after that we were fine - it is very user friendly- they wanted to be sure everything had imported correctly.
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Online Training
ADP
No answers on this topic
ADP
very easy to learn i think it took maybe one payroll to have it down and we were up and running
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Implementation Rating
ADP
No answers on this topic
ADP
Make sure there's plenty of time between payrolls for the implementation and be sure to test all the manually inputted fields.
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Alternatives Considered
ADP
ADP is just a well known brand and is fairly affordable. Compared to other software such as Workday, it was a more affordable price point for our budget. However, if we had more resources and time to examine, Workday seems to offer a strong alternative to ADP in terms of payroll, HR, and financial systems. Overall though, there are more consultants knowledgeable about ADP which made it an easier choice for us
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ADP
While Paychex Flex was a decent payroll processing product, the customer service support was terrible. We were unable to reach our assigned payroll support team member constantly. If we had issues that were not pressing, we would send a quick email to get insight or to be addressed and it would go unanswered for WEEKS. This was extremely frustration as while it may not have been pressing at the time, but due to the length of time, it can grow into a snowballing effect.
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Scalability
ADP
No answers on this topic
ADP
Every summer, we hire three new college interns who have to be entered into the system. They can enter their information themselves, which takes a load off me. The onboarding is quite straightforward, and today's college kids are techy enough to be able to understand it.
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Return on Investment
ADP
  • Definitely better customer service. When someone called in about their account, I was able to easily access the information and make any changes at a click of a button.
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ADP
  • Our client list tripled in less than two years because current clients spoke positively of ADP
  • Since our client list tripled, so did our revenue which was a tremendous increase
  • ADP is one of the best in the market so when we're selling the payroll package to potential clients, they usually know who ADP is and they already have positive ideas about it
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ScreenShots

RUN Powered by ADP® Screenshots

Screenshot of the RUN Dashboard with the business' key info front-and-centerScreenshot of the payroll interfaceScreenshot of access to payroll reports and liability amountsScreenshot of the RUN Powered by ADP mobile app, used to process payroll on the goScreenshot of the ADP mobile app, where employees can access their historical payroll statements and year-end tax documents