What users are saying about
29 Ratings
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507 Ratings
29 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 6.1 out of 101

ADP Workforce Now

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507 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.2 out of 101

Likelihood to Recommend

ADP Resource

ADP is best if you have a really knowledgeable client rep that has been your contact for multiple sessions. Otherwise, you are forced to reiterate the problems to multiple parties. If you have a dedicated staff member who is knowledgeable of your processes, then ADP is a good resource for payroll needs.
No photo available

ADP Workforce Now

Well-suited for companies with 10 or more employees. The more employees the more efficient ADP is for all aspects. Less appropriate for small companies where payroll and reporting is very manageable.
Joey Wilinski profile photo

Feature Rating Comparison

Human Resource Management

ADP Resource
ADP Workforce Now
7.9
Employee demographic data
ADP Resource
ADP Workforce Now
8.2
Employment history
ADP Resource
ADP Workforce Now
8.3
Job profiles and administration
ADP Resource
ADP Workforce Now
7.9
Workflow for transfers, promotions, pay raises, etc.
ADP Resource
ADP Workforce Now
7.5
Organizational charting
ADP Resource
ADP Workforce Now
6.9
Organization and location management
ADP Resource
ADP Workforce Now
7.8
Compliance data (COBRA, OSHA, etc.)
ADP Resource
ADP Workforce Now
8.4

Payroll Management

ADP Resource
ADP Workforce Now
8.4
Pay calculation
ADP Resource
ADP Workforce Now
8.9
Support for external payroll vendors
ADP Resource
ADP Workforce Now
7.7
Benefit plan administration
ADP Resource
ADP Workforce Now
8.4
Direct deposit files
ADP Resource
ADP Workforce Now
8.9
Salary revision and increment management
ADP Resource
ADP Workforce Now
8.1
Reimbursement management
ADP Resource
ADP Workforce Now
8.3

Leave and Attendance Management

ADP Resource
ADP Workforce Now
8.5
Approval workflow
ADP Resource
ADP Workforce Now
8.3
Balance details
ADP Resource
ADP Workforce Now
8.6
Annual carry-forward and encashment
ADP Resource
ADP Workforce Now
8.6

Employee Self Service

ADP Resource
ADP Workforce Now
8.3
View and generate pay and benefit information
ADP Resource
ADP Workforce Now
8.8
Update personal information
ADP Resource
ADP Workforce Now
8.8
View company policy documentation
ADP Resource
ADP Workforce Now
8.7
Employee recognition
ADP Resource
ADP Workforce Now
7.8
View job history
ADP Resource
ADP Workforce Now
7.7

Asset Management

ADP Resource
ADP Workforce Now
6.0
Tracking of all physical assets
ADP Resource
ADP Workforce Now
6.0

HR Reporting

ADP Resource
ADP Workforce Now
7.4
Report builder
ADP Resource
ADP Workforce Now
7.4
Pre-built reports
ADP Resource
ADP Workforce Now
7.4
Ability to combine HR data with external data
ADP Resource
ADP Workforce Now
7.3

Onboarding

ADP Resource
ADP Workforce Now
5.5
New hire portal
ADP Resource
ADP Workforce Now
6.1
Manager tracking tools
ADP Resource
ADP Workforce Now
4.8

Performance and Goals

ADP Resource
ADP Workforce Now
7.8
Corporate goal setting
ADP Resource
ADP Workforce Now
7.7
Individual goal setting
ADP Resource
ADP Workforce Now
8.0
Line-of sight-visibility
ADP Resource
ADP Workforce Now
7.5
Performance tracking
ADP Resource
ADP Workforce Now
8.1

Performance Management

ADP Resource
ADP Workforce Now
7.1
Performance plans
ADP Resource
ADP Workforce Now
7.3
Performance improvement plans
ADP Resource
ADP Workforce Now
7.2
Review status tracking
ADP Resource
ADP Workforce Now
7.3
Review reminders
ADP Resource
ADP Workforce Now
7.0
Multiple review frequency
ADP Resource
ADP Workforce Now
6.9

Succession Planning

ADP Resource
ADP Workforce Now
6.0
Create succession plans/pools
ADP Resource
ADP Workforce Now
5.8
Candidate ranking
ADP Resource
ADP Workforce Now
5.8
Candidate search
ADP Resource
ADP Workforce Now
6.3
Candidate development
ADP Resource
ADP Workforce Now
6.2

Recruiting / ATS

ADP Resource
ADP Workforce Now
6.9
Job Requisition Management
ADP Resource
ADP Workforce Now
8.0
Company Website Posting
ADP Resource
ADP Workforce Now
8.0
Publish to Social Media
ADP Resource
ADP Workforce Now
7.8
Job Search Site Posting
ADP Resource
ADP Workforce Now
6.9
Duplicate Candidate Prevention
ADP Resource
ADP Workforce Now
2.3
Applicant Tracking
ADP Resource
ADP Workforce Now
7.4
Notifications and Alerts
ADP Resource
ADP Workforce Now
7.9

Pros

ADP Resource

  • It is very simple to process payroll, even from home if needed. I once processed the payroll from Japan.
  • I love that I can balance the payroll and send it knowing it is 100% correct.
  • I can process payroll as late as 6pm and have it back the next day.
  • I really like my ADP representative. I have had 2 and they are very knowledgeable and pleasant to work with.
  • Speaking of the ADP representative.......No matter who answers the phone, if my rep is not available, they are all knowledgeable and even through they are not my assigned rep, they are all pleasant to work with.
Yolanda Gaytan profile photo

ADP Workforce Now

  • The reporting in ADP is second to none. The ease of creating ad-hoc reports is far superior to any other system I have used. As an added bonus the canned reports that come standard with ADP, are usually more than enough for any company.
  • The customer service is amazing. Anytime I am experiencing issues I can call them up and expect an immediate resolution. They have an excellent ticketing system that allows them and myself to track communications and look up prior resolutions for future reference.
  • Tax Payments and Reporting are a life saver. I can always rest assured that my deposits are accurate and made on time. If I get any tax notices in the mail I can simply forward them to ADP and I do not have to worry about them again.
John Loudermill, CPP profile photo

Cons

ADP Resource

  • My biggest peeve is....and they are aware of this - a new state is sometimes very difficult to set up. With all the different classifications in states back east, it can take days to get it set up correctly.
Yolanda Gaytan profile photo

ADP Workforce Now

  • There are often long waits for a customer service representative.
  • We had some employees that had difficulty creating a profile - but it was resolved quickly on the back end.
  • When I get a timecard exception notice, it would be nice to have details (employee name, date of exception) readily available within the notification.
Dixon Pettengill profile photo

Likelihood to Renew

ADP Resource

ADP Resource 10.0
Based on 2 answers
I have a lot of experience and trust in this software package - actually any software package from ADP. The training that I have gotten over the years has always been complete and the representatives that I have had over the years are all EXCEPTIONAL! Looking back in the 20 plus years of experience, I can say truthfully there are only 1-3 persons who I would rather not have worked with at ADP. I find their customer service, and phone reps do their best to get the job done. This makes my job easier in the process.
Yolanda Gaytan profile photo

ADP Workforce Now

ADP Workforce Now 8.7
Based on 29 answers
  • Ease of use for the administrator and the employee
  • Perfect payroll audit - fewer payroll errors
  • Customer Service
  • Flexibility
  • Tax Service
  • Garnishment Service
Caroline Dula, CPP profile photo

Usability

ADP Resource

ADP Resource 10.0
Based on 1 answer
Really.....I hate to keep repeating my self but I am very confident in any ADP software. They are worldwide and have proven their capabilities throughout the world
Yolanda Gaytan profile photo

ADP Workforce Now

ADP Workforce Now 8.3
Based on 16 answers
The screens are very easy to understand and employees can easily navigate the system which makes it easier on me since I am not always having to answer questions.
Karen Webb profile photo

Support

ADP Resource

No score
No answers yet
No answers on this topic

ADP Workforce Now

ADP Workforce Now 7.8
Based on 14 answers
My questions are answered by our support person as needed.
Karen Webb profile photo

Online Training

ADP Resource

No score
No answers yet
No answers on this topic

ADP Workforce Now

ADP Workforce Now 8.2
Based on 5 answers
The instructions from the recruiting agency on how to use the system was pretty straightforward. It provided step-by-step procedures on where you would need to log in your hours as well as what you would need to highlight (i.e. regular, overtime, etc.) detailing the type of hours that were worked overall. The handout also provided some pictures of the application
Benjamin Yee profile photo

Implementation

ADP Resource

No score
No answers yet
No answers on this topic

ADP Workforce Now

ADP Workforce Now 7.7
Based on 8 answers
Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.
Caroline Dula, CPP profile photo

Alternatives Considered

ADP Resource

Before my time, Uyemura was using ADP Paynet Plus and switched to another software, who shall go unnamed, but it was a complete bust. The taxes were calculated incorrectly on employees who have a car allowance and of course this a very big area for mistakes. We quickly switched back to ADP Paynet plus.
Yolanda Gaytan profile photo

ADP Workforce Now

When making the choice to pursue WFN, I courted four companies. All had bells and whistles comparable to WFN, some even had sexier features, but none had the same business longevity as ADP. I entered this agreement hesitantly due to ADP's customer service reputation, but dedicated myself to learning the programming and exploring the system weekly. This undoubtedly helped me communicate my needs and accomplish our agency goals. I am SO HAPPY that we landed with WFN and would highly recommend it to colleagues. From payroll to benefits management, WFN is a win.
Sarah Hersh, PHR profile photo

Return on Investment

ADP Resource

  • We currently use ADP Resource for payroll and some HR only. We have been approached for the 401k and insurance portion of ADP Resource but we have separate third party administrators for those.
  • The customer service is outstanding. I would not change anything.
  • I understand and agree that the employee's would benefit from viewing and making limited changes to their employee record and this will be approached in the next meeting we have with the president of the company.
Yolanda Gaytan profile photo

ADP Workforce Now

  • Improved workflow - our managers and staff now have all the information they need independently from contacting the HR Department. Your HR Department can now focus on strategic initiatives rather than pushing paper and hunting down signatures.
  • Decreased paperwork - information is collected, tracked, and stored within WFN. Say goodbye to those pesky HR data collection forms!
  • Happy employees - employees perform at their best when they are provided the tools and resources they need to act independently! This platform provides that exact avenue for success.
Sarah Hersh, PHR profile photo

Pricing Details

ADP Resource

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

ADP Workforce Now

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details
Please contact ADP for a product demo and ask about a hands-on "test drive" of Workforce Now.

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