What users are saying about
27 Ratings

ADP Workforce Now

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484 Ratings
27 Ratings
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Score 6.6 out of 101

ADP Workforce Now

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484 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7 out of 101

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Likelihood to Recommend

ADP Resource

This is no fault of ADP, I would want to use our software to it's full potential. [I would like to use it for] letting the employees have access to their records for changes to their address and to view their payroll records. I like that I have so much access to process payroll but I, feel the cost does not justify the use. It is pricey for what I am using it for and this is the decision of our President.
Yolanda Gaytan profile photo

ADP Workforce Now

For a small employer, with very little turnover and few benefit options, ADP may be too costly for the benefit. There are many affordable payroll providers available for small organizations.For large employers with many benefits options, employees in multiple locations, multiple tax jurisdictions and varied pay types (salary, hourly, commission, etc), ADP is ideal. The extended customer service hours, extensive resources for international pay, and capability for multi state taxation is crucial for an international employer.
Melissa Rauch profile photo

Feature Rating Comparison

Human Resource Management

ADP Resource
ADP Workforce Now
7.6
Employee demographic data
ADP Resource
ADP Workforce Now
8.1
Employment history
ADP Resource
ADP Workforce Now
8.1
Job profiles and administration
ADP Resource
ADP Workforce Now
7.7
Workflow for transfers, promotions, pay raises, etc.
ADP Resource
ADP Workforce Now
7.4
Organizational charting
ADP Resource
ADP Workforce Now
6.7
Organization and location management
ADP Resource
ADP Workforce Now
7.4
Compliance data (COBRA, OSHA, etc.)
ADP Resource
ADP Workforce Now
8.0

Payroll Management

ADP Resource
ADP Workforce Now
8.1
Pay calculation
ADP Resource
ADP Workforce Now
8.7
Support for external payroll vendors
ADP Resource
ADP Workforce Now
7.5
Benefit plan administration
ADP Resource
ADP Workforce Now
8.0
Direct deposit files
ADP Resource
ADP Workforce Now
8.6
Salary revision and increment management
ADP Resource
ADP Workforce Now
7.8
Reimbursement management
ADP Resource
ADP Workforce Now
7.8

Leave and Attendance Management

ADP Resource
ADP Workforce Now
8.1
Approval workflow
ADP Resource
ADP Workforce Now
8.1
Balance details
ADP Resource
ADP Workforce Now
8.1
Annual carry-forward and encashment
ADP Resource
ADP Workforce Now
8.1

Employee Self Service

ADP Resource
ADP Workforce Now
8.2
View and generate pay and benefit information
ADP Resource
ADP Workforce Now
8.7
Update personal information
ADP Resource
ADP Workforce Now
8.7
View company policy documentation
ADP Resource
ADP Workforce Now
8.5
Employee recognition
ADP Resource
ADP Workforce Now
7.6
View job history
ADP Resource
ADP Workforce Now
7.6

Asset Management

ADP Resource
ADP Workforce Now
6.0
Tracking of all physical assets
ADP Resource
ADP Workforce Now
6.0

HR Reporting

ADP Resource
ADP Workforce Now
7.0
Report builder
ADP Resource
ADP Workforce Now
7.1
Pre-built reports
ADP Resource
ADP Workforce Now
7.0
Ability to combine HR data with external data
ADP Resource
ADP Workforce Now
7.0

Onboarding

ADP Resource
ADP Workforce Now
5.5
New hire portal
ADP Resource
ADP Workforce Now
6.1
Manager tracking tools
ADP Resource
ADP Workforce Now
4.8

Performance and Goals

ADP Resource
ADP Workforce Now
7.7
Corporate goal setting
ADP Resource
ADP Workforce Now
7.6
Individual goal setting
ADP Resource
ADP Workforce Now
7.8
Line-of sight-visibility
ADP Resource
ADP Workforce Now
7.6
Performance tracking
ADP Resource
ADP Workforce Now
7.9

Performance Management

ADP Resource
ADP Workforce Now
7.4
Performance plans
ADP Resource
ADP Workforce Now
7.6
Performance improvement plans
ADP Resource
ADP Workforce Now
7.4
Review status tracking
ADP Resource
ADP Workforce Now
7.6
Review reminders
ADP Resource
ADP Workforce Now
7.3
Multiple review frequency
ADP Resource
ADP Workforce Now
7.2

Succession Planning

ADP Resource
ADP Workforce Now
6.0
Create succession plans/pools
ADP Resource
ADP Workforce Now
5.8
Candidate ranking
ADP Resource
ADP Workforce Now
5.8
Candidate search
ADP Resource
ADP Workforce Now
6.3
Candidate development
ADP Resource
ADP Workforce Now
6.2

Recruiting / ATS

ADP Resource
ADP Workforce Now
6.6
Job Requisition Management
ADP Resource
ADP Workforce Now
7.9
Company Website Posting
ADP Resource
ADP Workforce Now
7.5
Publish to Social Media
ADP Resource
ADP Workforce Now
7.3
Job Search Site Posting
ADP Resource
ADP Workforce Now
6.6
Duplicate Candidate Prevention
ADP Resource
ADP Workforce Now
2.3
Applicant Tracking
ADP Resource
ADP Workforce Now
7.2
Notifications and Alerts
ADP Resource
ADP Workforce Now
7.5

Pros

  • It is very simple to process payroll, even from home if needed. I once processed the payroll from Japan.
  • I love that I can balance the payroll and send it knowing it is 100% correct.
  • I can process payroll as late as 6pm and have it back the next day.
  • I really like my ADP representative. I have had 2 and they are very knowledgeable and pleasant to work with.
  • Speaking of the ADP representative.......No matter who answers the phone, if my rep is not available, they are all knowledgeable and even through they are not my assigned rep, they are all pleasant to work with.
Yolanda Gaytan profile photo
  • Benefits enrollment - saves so much time by having the benefits enrollment online. The benefits cost flow directly to payroll so there is no [chance] for error by entering an incorrect amount. Carrier connections flow the info to our insurance company - no paper forms
  • Keeps us informed on any changes involving ACA, taxes or other federal regulations. Subscribe to Eye on Washington and you are always up to date on current happenings in Washington.
  • Ability to handle all of our state and local taxes. We have 9 states and many locals.
Karen Webb profile photo

Cons

  • My biggest peeve is....and they are aware of this - a new state is sometimes very difficult to set up. With all the different classifications in states back east, it can take days to get it set up correctly.
Yolanda Gaytan profile photo
  • Customizing the portal could be easier. It is difficult to understand the instructions that are there.
  • Since the support center was upgraded, it is a little less user friendly, but still has excellent information. Logs you out of the support center too quickly.
  • The tech support for EZlabor and the portal administration is shaky. ADP needs to seriously look at this issue because I can call twice in the same day and get totally different information for the same issue, but the issue is not fixed. This is for tech support, not to be confused with the payroll customer service - they are excellent.
  • Does not work well at all with Internet Explorer, but it does work well with Google Chrome.
Caroline Dula, CPP profile photo

Likelihood to Renew

ADP Resource10.0
Based on 2 answers
I have a lot of experience and trust in this software package - actually any software package from ADP. The training that I have gotten over the years has always been complete and the representatives that I have had over the years are all EXCEPTIONAL! Looking back in the 20 plus years of experience, I can say truthfully there are only 1-3 persons who I would rather not have worked with at ADP. I find their customer service, and phone reps do their best to get the job done. This makes my job easier in the process.
Yolanda Gaytan profile photo
ADP Workforce Now8.8
Based on 29 answers
I would definitely support renewing ADP's WFN project because it hasn't left me wanting for anything. All products have minor nuances that could use improving and I genuinely believe that as long as we're providing that feedback to ADP then they will use it to leverage their resources to make the most requested changes in future versions of the software
Mark Michaels, PHR profile photo

Usability

ADP Resource10.0
Based on 1 answer
Really.....I hate to keep repeating my self but I am very confident in any ADP software. They are worldwide and have proven their capabilities throughout the world
Yolanda Gaytan profile photo
ADP Workforce Now8.2
Based on 16 answers
Again, because I find the reporting features to still be a bit difficult to utilize.
Carla Ribaudo profile photo

Support

No score
No answers yet
No answers on this topic
ADP Workforce Now6.7
Based on 14 answers
The payroll support is excellent, but the support on the technical side is lacking. The support for the portal is especially lacking. I think they need more training to be able to serve the customer more efficiently. I have had issues with employees not being able to log in even after resetting the password, and have had to call back a couple of different times to get results. Luckily I don't have issues that I need to call them about very often.
Caroline Dula, CPP profile photo

Online Training

No score
No answers yet
No answers on this topic
ADP Workforce Now8.3
Based on 5 answers
The instructions from the recruiting agency on how to use the system was pretty straightforward. It provided step-by-step procedures on where you would need to log in your hours as well as what you would need to highlight (i.e. regular, overtime, etc.) detailing the type of hours that were worked overall. The handout also provided some pictures of the application
Benjamin Yee profile photo

Implementation

No score
No answers yet
No answers on this topic
ADP Workforce Now7.4
Based on 8 answers
Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.
Caroline Dula, CPP profile photo

Alternatives Considered

Before my time, Uyemura was using ADP Paynet Plus and switched to another software, who shall go unnamed, but it was a complete bust. The taxes were calculated incorrectly on employees who have a car allowance and of course this a very big area for mistakes. We quickly switched back to ADP Paynet plus.
Yolanda Gaytan profile photo
ADP Workforce Now is NOT ADP's most impressive product (previous versions like ADP Enterprise were far superior) but ADP in general is my preference. Systems I have used:Ceridian- The Payroll Tax function/reporting/filing/amendment process was not as strong as ADP. HR was an afterthought. Workday- I was not impressed with their Payroll module, or Payroll Tax Table/Setup. The HCM module was fantasticADP Enterprise- Very consistent all around. Great support model, massive Reporting capabilities, global ability (used ADP Streamline and maintained headcount for 16 countries with no issues)
Henri Pichal profile photo

Return on Investment

  • We currently use ADP Resource for payroll and some HR only. We have been approached for the 401k and insurance portion of ADP Resource but we have separate third party administrators for those.
  • The customer service is outstanding. I would not change anything.
  • I understand and agree that the employee's would benefit from viewing and making limited changes to their employee record and this will be approached in the next meeting we have with the president of the company.
Yolanda Gaytan profile photo
  • Our employees spend less time trying to figure out how to obtain EOY tax information.
Anastasia Reeves profile photo

Pricing Details

ADP Resource

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

ADP Workforce Now

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details
Please contact ADP for a product demo and ask about a hands-on "test drive" of Workforce Now.