ADP Resource vs ADP Workforce Now

• It is very simple to process payroll, even from home if needed. I once processed the payroll from Japan.
• I love that I can balance the payroll and send it knowing it is 100% correct.
• I can process payroll as late as 6pm and have it back the next day.
• I really like my ADP representative. I have had 2 and they are very knowledgeable and pleasant to work with.
• Speaking of the ADP representative.......No matter who answers the phone, if my rep is not available, they are all knowledgeable and even through they are not my assigned rep, they are all pleasant to work with.

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• The reporting in ADP is second to none. The ease of creating ad-hoc reports is far superior to any other system I have used. As an added bonus the canned reports that come standard with ADP, are usually more than enough for any company.
• The customer service is amazing. Anytime I am experiencing issues I can call them up and expect an immediate resolution. They have an excellent ticketing system that allows them and myself to track communications and look up prior resolutions for future reference.
• Tax Payments and Reporting are a life saver. I can always rest assured that my deposits are accurate and made on time. If I get any tax notices in the mail I can simply forward them to ADP and I do not have to worry about them again.

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• My biggest peeve is....and they are aware of this - a new state is sometimes very difficult to set up. With all the different classifications in states back east, it can take days to get it set up correctly.

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• There are often long waits for a customer service representative.
• We had some employees that had difficulty creating a profile - but it was resolved quickly on the back end.
• When I get a timecard exception notice, it would be nice to have details (employee name, date of exception) readily available within the notification.

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• We currently use ADP Resource for payroll and some HR only. We have been approached for the 401k and insurance portion of ADP Resource but we have separate third party administrators for those.
• The customer service is outstanding. I would not change anything.
• I understand and agree that the employee's would benefit from viewing and making limited changes to their employee record and this will be approached in the next meeting we have with the president of the company.

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• Improved workflow - our managers and staff now have all the information they need independently from contacting the HR Department. Your HR Department can now focus on strategic initiatives rather than pushing paper and hunting down signatures.
• Decreased paperwork - information is collected, tracked, and stored within WFN. Say goodbye to those pesky HR data collection forms!
• Happy employees - employees perform at their best when they are provided the tools and resources they need to act independently! This platform provides that exact avenue for success.

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