ADP Resource vs ADP Workforce Now

• It is very simple to process payroll, even from home if needed. I once processed the payroll from Japan.
• I love that I can balance the payroll and send it knowing it is 100% correct.
• I can process payroll as late as 6pm and have it back the next day.
• I really like my ADP representative. I have had 2 and they are very knowledgeable and pleasant to work with.
• Speaking of the ADP representative.......No matter who answers the phone, if my rep is not available, they are all knowledgeable and even through they are not my assigned rep, they are all pleasant to work with.

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• Benefits enrollment - saves so much time by having the benefits enrollment online. The benefits cost flow directly to payroll so there is no [chance] for error by entering an incorrect amount. Carrier connections flow the info to our insurance company - no paper forms
• Keeps us informed on any changes involving ACA, taxes or other federal regulations. Subscribe to Eye on Washington and you are always up to date on current happenings in Washington.
• Ability to handle all of our state and local taxes. We have 9 states and many locals.

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• My biggest peeve is....and they are aware of this - a new state is sometimes very difficult to set up. With all the different classifications in states back east, it can take days to get it set up correctly.

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• Customizing the portal could be easier. It is difficult to understand the instructions that are there.
• Since the support center was upgraded, it is a little less user friendly, but still has excellent information. Logs you out of the support center too quickly.
• The tech support for EZlabor and the portal administration is shaky. ADP needs to seriously look at this issue because I can call twice in the same day and get totally different information for the same issue, but the issue is not fixed. This is for tech support, not to be confused with the payroll customer service - they are excellent.
• Does not work well at all with Internet Explorer, but it does work well with Google Chrome.

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• We currently use ADP Resource for payroll and some HR only. We have been approached for the 401k and insurance portion of ADP Resource but we have separate third party administrators for those.
• The customer service is outstanding. I would not change anything.
• I understand and agree that the employee's would benefit from viewing and making limited changes to their employee record and this will be approached in the next meeting we have with the president of the company.

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• Our employees spend less time trying to figure out how to obtain EOY tax information.

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