ADP Resource (Discontinued) vs. ADP Workforce Now

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ADP Resource (Discontinued)
Score 2.9 out of 10
N/A
ADP Resource (now discontinued) was a benefits administration tool that also supported some recruiting, training, and risk management functions.N/A
ADP Workforce Now
Score 7.9 out of 10
Mid-Size Companies (51-1,000 employees)
ADP Workforce Now is a cloud-based HR platform for mid-sized businesses. It features customizable modules of various HR services that businesses can tailor to their specific needs, as well as regulatory monitoring and alerts to help businesses remain compliant.N/A
Pricing
ADP Resource (Discontinued)ADP Workforce Now
Editions & Modules
No answers on this topic
Essential
Contact sales team
Enhanced
Contact sales team
Complete
Contact sales team
HR Pro
Contact sales team
Payroll Essentials
Contact sales team
HR Plus
Contact sales team
Hiring Advantage
Contact sales team
Performance Plus
Contact sales team
Offerings
Pricing Offerings
ADP Resource (Discontinued)ADP Workforce Now
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeRequired
Additional DetailsPlease contact ADP for a product demo and ask about a hands-on "test drive" of Workforce Now.
More Pricing Information
Community Pulse
ADP Resource (Discontinued)ADP Workforce Now
Considered Both Products
ADP Resource (Discontinued)

No answer on this topic

ADP Workforce Now
Chose ADP Workforce Now
Back in the 1980s, I used ADP (Resource?) and it was very antiquated and time-consuming. I remember having a stack, and I mean a stack of maybe 20 floppy discs, that had to be inserted to copy the file in case of loss.
I used Ceridian Dayforce at my last position for 28 years, …
Chose ADP Workforce Now
BambooHR is extremely user-friendly and is significantly cheaper than the add-ons available with ADP. The HR functions like getting employees to sign policies and fill out forms are really easy to navigate and track. I also really liked their verbiage in that software--not …
Chose ADP Workforce Now
The clarity of reporting was why I chose ADP - as well as the robustness of the employee portal & the mobile app. The payroll function is relatively standard, but we chose it for the level of control and flexibility it afforded, especially after coming out of a PEO solution …
Top Pros
Top Cons
Features
ADP Resource (Discontinued)ADP Workforce Now
Human Resource Management
Comparison of Human Resource Management features of Product A and Product B
ADP Resource (Discontinued)
-
Ratings
ADP Workforce Now
7.6
1021 Ratings
4% below category average
Employee demographic data00 Ratings8.1901 Ratings
Employment history00 Ratings8.2937 Ratings
Job profiles and administration00 Ratings7.9889 Ratings
Workflow for transfers, promotions, pay raises, etc.00 Ratings7.4916 Ratings
Organizational charting00 Ratings6.7641 Ratings
Organization and location management00 Ratings7.5702 Ratings
Compliance data (COBRA, OSHA, etc.)00 Ratings7.4648 Ratings
Payroll Management
Comparison of Payroll Management features of Product A and Product B
ADP Resource (Discontinued)
-
Ratings
ADP Workforce Now
7.9
1033 Ratings
2% below category average
Pay calculation00 Ratings8.5994 Ratings
Support for external payroll vendors00 Ratings7.1389 Ratings
Off-cycle/On-Demand payment00 Ratings7.7293 Ratings
Benefit plan administration00 Ratings7.9796 Ratings
Direct deposit files00 Ratings8.6982 Ratings
Salary revision and increment management00 Ratings7.7768 Ratings
Reimbursement management00 Ratings7.4467 Ratings
Leave and Attendance Management
Comparison of Leave and Attendance Management features of Product A and Product B
ADP Resource (Discontinued)
-
Ratings
ADP Workforce Now
7.6
843 Ratings
7% below category average
Approval workflow00 Ratings7.8765 Ratings
Balance details00 Ratings7.6798 Ratings
Annual carry-forward and encashment00 Ratings7.5646 Ratings
Employee Self Service
Comparison of Employee Self Service features of Product A and Product B
ADP Resource (Discontinued)
-
Ratings
ADP Workforce Now
7.9
1013 Ratings
3% below category average
View and generate pay and benefit information00 Ratings8.2976 Ratings
Update personal information00 Ratings8.5967 Ratings
View company policy documentation00 Ratings8.1781 Ratings
Employee recognition00 Ratings7.0364 Ratings
View job history00 Ratings7.732 Ratings
Asset Management
Comparison of Asset Management features of Product A and Product B
ADP Resource (Discontinued)
-
Ratings
ADP Workforce Now
6.0
12 Ratings
26% below category average
Tracking of all physical assets00 Ratings6.012 Ratings
HR Reporting
Comparison of HR Reporting features of Product A and Product B
ADP Resource (Discontinued)
-
Ratings
ADP Workforce Now
6.9
943 Ratings
10% below category average
Report builder00 Ratings7.3926 Ratings
Pre-built reports00 Ratings7.4922 Ratings
Ability to combine HR data with external data00 Ratings6.1549 Ratings
Onboarding
Comparison of Onboarding features of Product A and Product B
ADP Resource (Discontinued)
-
Ratings
ADP Workforce Now
7.0
115 Ratings
14% below category average
New hire portal00 Ratings7.4111 Ratings
Manager tracking tools00 Ratings6.691 Ratings
Performance and Goals
Comparison of Performance and Goals features of Product A and Product B
ADP Resource (Discontinued)
-
Ratings
ADP Workforce Now
7.9
309 Ratings
4% below category average
Corporate goal setting00 Ratings8.0238 Ratings
Individual goal setting00 Ratings8.0289 Ratings
Line-of sight-visibility00 Ratings7.6236 Ratings
Performance tracking00 Ratings7.9282 Ratings
Performance Management
Comparison of Performance Management features of Product A and Product B
ADP Resource (Discontinued)
-
Ratings
ADP Workforce Now
7.3
400 Ratings
9% below category average
Performance plans00 Ratings7.3359 Ratings
Performance improvement plans00 Ratings7.3307 Ratings
Review status tracking00 Ratings7.5364 Ratings
Review reminders00 Ratings7.2377 Ratings
Multiple review frequency00 Ratings7.2312 Ratings
Succession Planning
Comparison of Succession Planning features of Product A and Product B
ADP Resource (Discontinued)
-
Ratings
ADP Workforce Now
6.0
7 Ratings
28% below category average
Create succession plans/pools00 Ratings5.86 Ratings
Candidate ranking00 Ratings5.86 Ratings
Candidate search00 Ratings6.37 Ratings
Candidate development00 Ratings6.26 Ratings
Recruiting / ATS
Comparison of Recruiting / ATS features of Product A and Product B
ADP Resource (Discontinued)
-
Ratings
ADP Workforce Now
6.8
420 Ratings
14% below category average
Job Requisition Management00 Ratings7.5365 Ratings
Company Website Posting00 Ratings8.1357 Ratings
Publish to Social Media00 Ratings6.9286 Ratings
Job Search Site Posting00 Ratings7.2320 Ratings
Duplicate Candidate Prevention00 Ratings2.38 Ratings
Applicant Tracking00 Ratings7.0361 Ratings
Notifications and Alerts00 Ratings8.3382 Ratings
Best Alternatives
ADP Resource (Discontinued)ADP Workforce Now
Small Businesses
Justworks
Justworks
Score 7.9 out of 10
Patriot Software
Patriot Software
Score 9.2 out of 10
Medium-sized Companies
Paypro Workforce Management
Paypro Workforce Management
Score 9.6 out of 10
Paypro Workforce Management
Paypro Workforce Management
Score 9.6 out of 10
Enterprises
Infor Human Resources
Infor Human Resources
Score 7.2 out of 10
Infor Human Resources
Infor Human Resources
Score 7.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ADP Resource (Discontinued)ADP Workforce Now
Likelihood to Recommend
7.0
(3 ratings)
8.2
(1088 ratings)
Likelihood to Renew
10.0
(2 ratings)
7.3
(82 ratings)
Usability
10.0
(1 ratings)
5.2
(79 ratings)
Availability
-
(0 ratings)
7.3
(14 ratings)
Performance
-
(0 ratings)
6.4
(13 ratings)
Support Rating
-
(0 ratings)
7.0
(462 ratings)
In-Person Training
-
(0 ratings)
8.2
(9 ratings)
Online Training
-
(0 ratings)
5.8
(17 ratings)
Implementation Rating
-
(0 ratings)
4.9
(34 ratings)
Configurability
-
(0 ratings)
6.4
(10 ratings)
Ease of integration
-
(0 ratings)
6.1
(8 ratings)
Product Scalability
-
(0 ratings)
7.4
(750 ratings)
Vendor post-sale
-
(0 ratings)
5.2
(8 ratings)
Vendor pre-sale
-
(0 ratings)
6.1
(8 ratings)
User Testimonials
ADP Resource (Discontinued)ADP Workforce Now
Likelihood to Recommend
ADP
ADP is best if you have a really knowledgeable client rep that has been your contact for multiple sessions. Otherwise, you are forced to reiterate the problems to multiple parties. If you have a dedicated staff member who is knowledgeable of your processes, then ADP is a good resource for payroll needs.
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ADP
If you are looking to automate processes and have the system handle administrative, boring tasks this is the system for you. They are continuing to evolve and are coming out with improvements constantly. Have a suggestion on an improvement they will listen and consider implementing.
Read full review
Pros
ADP
  • It is very simple to process payroll, even from home if needed. I once processed the payroll from Japan.
  • I love that I can balance the payroll and send it knowing it is 100% correct.
  • I can process payroll as late as 6pm and have it back the next day.
  • I really like my ADP representative. I have had 2 and they are very knowledgeable and pleasant to work with.
  • Speaking of the ADP representative.......No matter who answers the phone, if my rep is not available, they are all knowledgeable and even through they are not my assigned rep, they are all pleasant to work with.
Read full review
ADP
  • HRIS that is personalized for the employee and addresses DE&I needs.
  • Payroll, of course! The system addresses all needs, such as deductions, additional pay, premium OT, and shift differentials.
  • Onboarding is an excellent way to stay in compliance and have all documents completed.
  • Tax and Banking and resolution to any issues.
Read full review
Cons
ADP
  • The payroll function, while user friendly, was a little confusing starting out. Many codes had to be learned for certain things such as benefits.
  • When running reports, the process was very easy to make a mistake requiring multiple tries to get it correct.
Read full review
ADP
  • I would like it if better communication was sent out about new product updates. Sometimes, I go into a screen and things are different and I have to relearn it on the fly.
  • Editing the mobile app - I would like it if what is shown on the desktop version was automatically on the app. WAY more of my employees use the app, but I put the most important information on the desktop version because it is easier to update.
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Likelihood to Renew
ADP
I have a lot of experience and trust in this software package - actually any software package from ADP. The training that I have gotten over the years has always been complete and the representatives that I have had over the years are all EXCEPTIONAL! Looking back in the 20 plus years of experience, I can say truthfully there are only 1-3 persons who I would rather not have worked with at ADP. I find their customer service, and phone reps do their best to get the job done. This makes my job easier in the process.
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ADP
Due to the lack of support from the sales and service center we are looking at other options outside of ADP. Again it is a good system, it just lacks the support it deserves from the company employees. It is just unimaginable that you will need to reach out to a service provider several times for the same issue and not get it resolved.
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Usability
ADP
Really.....I hate to keep repeating my self but I am very confident in any ADP software. They are worldwide and have proven their capabilities throughout the world
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ADP
I would give it a 10 however I do not like when ADP does facelifts in Workforce Now which does not add any value other than having to relearn navigation. I am also not a big fan of being forced to refer to the Bridge. We have Google which gives the same results. If I understood the answer I would not contact our Account Rep.
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Reliability and Availability
ADP
No answers on this topic
ADP
ADP outages are very rare
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Performance
ADP
No answers on this topic
ADP
Overall, I think the functionality of the program works pretty well. Sometimes, certain browsers do not work well for the policy function of ADP, but that is the only issue thus far
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Support Rating
ADP
No answers on this topic
ADP
I have contacted support multiple times and have always been happy with the results. ADP's support staff is always helpful and makes easy work of solving problems. I love my Payroll Account Manager, as well as my Enhanced Time Account Manager.
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In-Person Training
ADP
No answers on this topic
ADP
In-person training was pretty good - I think this significantly depends on the trainer. Our trainer was really good and showed what ADP can do - but I know that all trainers are not the same - and this truly makes such as difference. Overall, our training went pretty well.
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Online Training
ADP
No answers on this topic
ADP
At the time training was not as expansive as it is now. If it could go wrong it did for me so the process was difficult and lengthy. I needed to have more in person walkthroughs of things to ensure the transition was done correctly. Not sure what else I can say, we were part of the initial move to Workforce Now when it was introduced.
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Implementation Rating
ADP
No answers on this topic
ADP
Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.
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Alternatives Considered
ADP
ADP is just a well known brand and is fairly affordable. Compared to other software such as Workday, it was a more affordable price point for our budget. However, if we had more resources and time to examine, Workday seems to offer a strong alternative to ADP in terms of payroll, HR, and financial systems. Overall though, there are more consultants knowledgeable about ADP which made it an easier choice for us
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ADP
Although this SAS takes longer to perform the everyday functions related to payroll and HR data input, the difference in this software and our previous software is like night and day. We were on a very old server platform and had too many issues with continuous need for backup.
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Scalability
ADP
No answers on this topic
ADP
We have been able to grow with ADP from just a few hundred employees to over 10,000 so it's actually very scalable for payroll usage. We do not use the benefits and onboarding offerings for most of our employees but they are built to scale easily enough for when our corporate team has over 1,000 FTE.
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Return on Investment
ADP
  • Definitely better customer service. When someone called in about their account, I was able to easily access the information and make any changes at a click of a button.
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ADP
  • ADP WorkforceNow has provided a positive ROI for our company. It has saved me countless hours in the time I used to spend preparing reports, managing benefits, and annual enrollment, recruitment tracking, and much more.
  • The integration with Payscale has allowed our company to take every position in our organization and benchmark it to industries and job titles. This has allowed us to be more competitive on recruitment and retention.
  • We have used the new DE&I dashboard to provide valuable information on the landscape of our workforce, as well as areas of our organization that may not be as diverse.
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ScreenShots

ADP Workforce Now Screenshots

Screenshot of ADP Workforce Now: a simple and complete human capital management solutionScreenshot of Benchmarking by ADP DataCloud: an application with an extensive data set ... available to ADP Workforce Now clientsScreenshot of ADP Workforce Now clients can equip their employees with the ADP Mobile self-service app