What users are saying about

ADP Resource

27 Ratings

ADP Resource

27 Ratings
Score 6.5 out of 101

ADP Workforce Now

470 Ratings
Score 7 out of 101

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Likelihood to Recommend

ADP Resource

ADP is best if you have a really knowledgeable client rep that has been your contact for multiple sessions. Otherwise, you are forced to reiterate the problems to multiple parties. If you have a dedicated staff member who is knowledgeable of your processes, then ADP is a good resource for payroll needs.
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ADP Workforce Now

For a small employer, with very little turnover and few benefit options, ADP may be too costly for the benefit. There are many affordable payroll providers available for small organizations.For large employers with many benefits options, employees in multiple locations, multiple tax jurisdictions and varied pay types (salary, hourly, commission, etc), ADP is ideal. The extended customer service hours, extensive resources for international pay, and capability for multi state taxation is crucial for an international employer.
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Feature Rating Comparison

Human Resource Management

ADP Resource
ADP Workforce Now
7.6
Employee demographic data
ADP Resource
ADP Workforce Now
8.1
Employment history
ADP Resource
ADP Workforce Now
8.1
Job profiles and administration
ADP Resource
ADP Workforce Now
7.7
Workflow for transfers, promotions, pay raises, etc.
ADP Resource
ADP Workforce Now
7.4
Organizational charting
ADP Resource
ADP Workforce Now
6.6
Organization and location management
ADP Resource
ADP Workforce Now
7.3
Compliance data (COBRA, OSHA, etc.)
ADP Resource
ADP Workforce Now
7.9

Payroll Management

ADP Resource
ADP Workforce Now
8.1
Pay calculation
ADP Resource
ADP Workforce Now
8.7
Support for external payroll vendors
ADP Resource
ADP Workforce Now
7.5
Benefit plan administration
ADP Resource
ADP Workforce Now
8.0
Direct deposit files
ADP Resource
ADP Workforce Now
8.6
Salary revision and increment management
ADP Resource
ADP Workforce Now
7.9
Reimbursement management
ADP Resource
ADP Workforce Now
7.7

Leave and Attendance Management

ADP Resource
ADP Workforce Now
8.1
Approval workflow
ADP Resource
ADP Workforce Now
8.1
Balance details
ADP Resource
ADP Workforce Now
8.1
Annual carry-forward and encashment
ADP Resource
ADP Workforce Now
8.1

Employee Self Service

ADP Resource
ADP Workforce Now
8.2
View and generate pay and benefit information
ADP Resource
ADP Workforce Now
8.8
Update personal information
ADP Resource
ADP Workforce Now
8.7
View company policy documentation
ADP Resource
ADP Workforce Now
8.6
Employee recognition
ADP Resource
ADP Workforce Now
7.6
View job history
ADP Resource
ADP Workforce Now
7.6

Asset Management

ADP Resource
ADP Workforce Now
6.0
Tracking of all physical assets
ADP Resource
ADP Workforce Now
6.0

HR Reporting

ADP Resource
ADP Workforce Now
7.0
Report builder
ADP Resource
ADP Workforce Now
7.1
Pre-built reports
ADP Resource
ADP Workforce Now
7.0
Ability to combine HR data with external data
ADP Resource
ADP Workforce Now
7.0

Onboarding

ADP Resource
ADP Workforce Now
5.5
New hire portal
ADP Resource
ADP Workforce Now
6.1
Manager tracking tools
ADP Resource
ADP Workforce Now
4.9

Performance and Goals

ADP Resource
ADP Workforce Now
7.8
Corporate goal setting
ADP Resource
ADP Workforce Now
7.7
Individual goal setting
ADP Resource
ADP Workforce Now
7.9
Line-of sight-visibility
ADP Resource
ADP Workforce Now
7.7
Performance tracking
ADP Resource
ADP Workforce Now
7.9

Performance Management

ADP Resource
ADP Workforce Now
7.5
Performance plans
ADP Resource
ADP Workforce Now
7.6
Performance improvement plans
ADP Resource
ADP Workforce Now
7.5
Review status tracking
ADP Resource
ADP Workforce Now
7.7
Review reminders
ADP Resource
ADP Workforce Now
7.4
Multiple review frequency
ADP Resource
ADP Workforce Now
7.3

Succession Planning

ADP Resource
ADP Workforce Now
6.0
Create succession plans/pools
ADP Resource
ADP Workforce Now
5.8
Candidate ranking
ADP Resource
ADP Workforce Now
5.8
Candidate search
ADP Resource
ADP Workforce Now
6.3
Candidate development
ADP Resource
ADP Workforce Now
6.2

Recruiting / ATS

ADP Resource
ADP Workforce Now
6.7
Job Requisition Management
ADP Resource
ADP Workforce Now
7.9
Company Website Posting
ADP Resource
ADP Workforce Now
7.5
Publish to Social Media
ADP Resource
ADP Workforce Now
7.5
Job Search Site Posting
ADP Resource
ADP Workforce Now
6.7
Duplicate Candidate Prevention
ADP Resource
ADP Workforce Now
2.3
Applicant Tracking
ADP Resource
ADP Workforce Now
7.3
Notifications and Alerts
ADP Resource
ADP Workforce Now
7.6

Pros

  • ADP has an easy to read portal that is easy to navigate. The UI is fairly intuitive and as a user I can find the right information quickly.
  • The ADP portal is flexible in the sense that we can change payroll amounts for special circumstances such as a special bonus or special payout. This allows our payroll team to make the necessary changes right away.
  • The reporting capabilities are quite robust and there are many ways to customize reports that we use for finance, payroll, HR, etc.
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  • The blending of all aspects of HR in ADP makes the system use very fluid. We like that we can have the employee in the system from hire to retire.
  • Allowing employees to have access to their own information is very empowering for them. We like that employees can look at their benefit enrollments, tax information and address along with their payroll history. This is very empowering from an employee standpoint.
  • From a manager standpoint I feel that the system gives the manager great power to make decisions. It can be simple things like workforce planning but also things along the lines of performance evaluations and annual reviews and pay increases.
  • Reporting abilities are AMAZING. You can get a report on basically anything you want in ADP. It can be a challenge to find out how to get that information into a report but the Customer Service help when it comes to custom reporting is great.
Nicole Rieger profile photo

Cons

  • ADP organization has too many layers and you often have to speak to multiple people to find the right solution.
  • There doesn't appear to be efficient communication between the internal teams at ADP - the left hand doesn't know what the right hand is doing. Thus, you often have to re-explain your issues.
  • During the implementation of the software, it was not very coordinated. Some contacts were more knowledgeable than others and there was not uniform expertise.
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  • Some of the fields are not intuitive, meaning that when filling out things like phone #s and SSN's, the cursor does not automatically move to the next field once it is completed.
  • The performance management section doesn't fit our needs like we had hoped. We do not use a rating system for reviews and the ADP system is set up to be more advanced than what we are as a company. There's no way that we can change this so far and that's unfortunate.
  • Because ADP is such a huge program it runs a lot on cookies/cache. Because of that we have employees who really struggle with their passwords and the fact that we have them punch in and out on a public computer. Previous users and multiple tries with passwords seems to impact the next person who logs in.
Nicole Rieger profile photo

Likelihood to Renew

ADP Resource10.0
Based on 2 answers
I have a lot of experience and trust in this software package - actually any software package from ADP. The training that I have gotten over the years has always been complete and the representatives that I have had over the years are all EXCEPTIONAL! Looking back in the 20 plus years of experience, I can say truthfully there are only 1-3 persons who I would rather not have worked with at ADP. I find their customer service, and phone reps do their best to get the job done. This makes my job easier in the process.
Yolanda Gaytan profile photo
ADP Workforce Now8.9
Based on 29 answers
  • Ease of use for the administrator and the employee
  • Perfect payroll audit - fewer payroll errors
  • Customer Service
  • Flexibility
  • Tax Service
  • Garnishment Service
Caroline Dula, CPP profile photo

Usability

ADP Resource10.0
Based on 1 answer
Really.....I hate to keep repeating my self but I am very confident in any ADP software. They are worldwide and have proven their capabilities throughout the world
Yolanda Gaytan profile photo
ADP Workforce Now8.1
Based on 16 answers
The screens are very easy to understand and employees can easily navigate the system which makes it easier on me since I am not always having to answer questions.
Karen Webb profile photo

Support

No score
No answers yet
No answers on this topic
ADP Workforce Now6.1
Based on 14 answers
My questions are answered by our support person as needed.
Karen Webb profile photo

Online Training

No score
No answers yet
No answers on this topic
ADP Workforce Now8.4
Based on 5 answers
The instructions from the recruiting agency on how to use the system was pretty straightforward. It provided step-by-step procedures on where you would need to log in your hours as well as what you would need to highlight (i.e. regular, overtime, etc.) detailing the type of hours that were worked overall. The handout also provided some pictures of the application
Benjamin Yee profile photo

Implementation

No score
No answers yet
No answers on this topic
ADP Workforce Now7.2
Based on 8 answers
Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.
Caroline Dula, CPP profile photo

Alternatives Considered

Before my time, Uyemura was using ADP Paynet Plus and switched to another software, who shall go unnamed, but it was a complete bust. The taxes were calculated incorrectly on employees who have a car allowance and of course this a very big area for mistakes. We quickly switched back to ADP Paynet plus.
Yolanda Gaytan profile photo
ADP is by far the overall best solution. Reporting on the other programs don't measure up. The platforms are not as user friendly, and the interfaces aren't as eye pleasing
Anastasia Reeves profile photo

Return on Investment

  • We currently use ADP Resource for payroll and some HR only. We have been approached for the 401k and insurance portion of ADP Resource but we have separate third party administrators for those.
  • The customer service is outstanding. I would not change anything.
  • I understand and agree that the employee's would benefit from viewing and making limited changes to their employee record and this will be approached in the next meeting we have with the president of the company.
Yolanda Gaytan profile photo
  • Workforce Now has definitely improved our efficiency and consistency because we can pull reports into specific formats for importing into our databases. This means less hand-keying of simple things like address changes or new employee data, which makes our team more efficient and accurate.
  • Often our Accounting Team really struggles with understanding ADP's specific lingo, which can make it a challenge for our Payroll/Benefits Team and Accounting Team to interact. It's taken time to understand, for example, that "Business Unit" means "Account Code".
Kristie LaMar profile photo

Pricing Details

ADP Resource

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

ADP Workforce Now

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details
Please contact ADP for a product demo and ask about a hands-on "test drive" of Workforce Now.