The RUN Powered by ADP® cloud-based solution is used to pay employees. It also includes HR and hiring tools, as well as benefits, helping small businesses grow and manage their teams.
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Iris HR Software
Score 8.2 out of 10
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Iris HR Software (formerly Octopus HR, acquired by Iris Software Group April 2016) is an HR suite.
Anyone running a service or mobile business would love the ease of clocking in and out with GPS services. Small and medium sized businesses looking to offload some of their accounting and HR functionality would all appreciate it. I helped my brother-in-laws housecleaning business get set up with RUN Powered by ADP®, as well as a friend's dry cleaning company.
Our staff is kept updated with more company policies and we are able to track their holiday and sick days much better. The help and support of their contact support are super good. They reply super fast and are very kind. Also, their sales department isn't pushy like other services they are very knowledgeable and kind.
Payroll runs are consistent, timely, and error‑free, even when handling multiple pay rates, deductions, or changes. Direct deposits process smoothly and predictably.
RUN Powered by ADP® manages federal, state, and local tax withholding, filings, and payments without requiring manual oversight. This significantly reduces compliance risk and administrative workload.
Common actions—running payroll, adding new employees, updating pay rates—are straightforward and guided, which helps prevent mistakes.
It's simple. I really appreciate that the layout of Octopus HR isn't something I have to question. I know where to look for something because it's clearly labeled, that's more than I can say for a lot of other HR systems I've seen.
Support. If I ever have a question about setting something up, or if something goes wrong, they're always on top of it. For instance, I had no idea how to set up employee photos on our accounts. I tweeted them and they responded right away, I'm based in LA and they're a UK company, I was impressed that they were able to respond right away. They make sure their customers are taken care of.
Great self guide. If there's ever an ordinary question I need answered their "Octopus Guide" is very thorough and walks you through everything.
I do wish there were additional custom deductions available rather than a limited amount.
Sometimes employees have trouble accessing their account after the initial invite has been sent.
Sometimes employee accounts get locked due to a reused email if their profile is deleted before they've signed up. Only a call to support can correct it.
It is much better than the payroll system I used previously. The integrations that RUN has for on-boarding new hires are very convenient when they work properly. It saves a tremendous amount of time being able to email a link to new employees that allows them to enter much of their own demographic information. Payroll feature alerts me when someone's pay is significantly less or more than usual.
I have been using this system for years and they have actually made it easier and easier. The system is always making great upgrades that don't necessarily require any additional information or training. I love when I log in and see a new feature or button that I get to use to make my life easier!
Iris HR Software is a stable and fairly intuitive product which has had a positive impact on our organisation. We have had some support issues but generally feel we've had a positive experience and our personnel and finance teams have benefitted from this process structure. Whilst contacting the correct Iris HR Software support channel has been our biggest issue once we have established contact our tickets have been raised and resolved promptly.
We've had very little issue with RUN availability, only a couple times there were outages when least expected which occurred on our actual payroll due date
ADP Run loads a bit slowly at times, once I put in my credentials. However, that said, I think my perception of the time it takes is impacted by our "instant gratification" expectation of being able to get into everything quickly.
I appreciated having that issue finally take care of. it was extremely disheartening to see the issue had not been resolved. I also had my employees looking to me and thinking I was not trying to resolve the issue so it reflected poorly on my character. I do not know if i was because of a miscommunication, but nonetheless I was happy it was taken care of
Based on our experience, RUN Powered by ADP® was selected by our small business because our owner was seeking a robust, all-in-one payroll and HR solution that scales with our growth. It allowed us to move away from manual spreadsheets and our less sophisticated payroll systems to ensure accurate tax compliance.
I would say the pricing is good but it could be better. Also, the customer service is amazing they do such a great job and you can tell they know what they are doing. Visually it is very easy to use and looks very professional. It is a quick set up and they do their best to give you what you want and need.
Every summer, we hire three new college interns who have to be entered into the system. They can enter their information themselves, which takes a load off me. The onboarding is quite straightforward, and today's college kids are techy enough to be able to understand it.
