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Salesforce

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Score 6.9 out of 101

Salesforce

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Score 8.2 out of 101

Add comparison

Likelihood to Recommend

ADP Vantage HCM

I have used many payroll services and software. ADP Vantage is definitely the most advanced and intuitive product that I have used. We have a decentralized payroll, and it works great however I understand most clients do all the payroll at one location, so it suits either way. I not only recommend it for the exceptional product but also for the customer service that ADP provides.
Lydia Chodnicki profile photo

Salesforce

Salesforce is amazing for many scenarios, pretty hard to find one that doesn't fit. It's great if you are an executive who needs to know everything about an account prior to a meeting, but doesn't want to have to look in a million different places. If you are a sales rep, and you need to know how many opportunities you've created or what's in your pipeline, your dashboard has it. Say you are a customer success manager, and you need to find out when or why a certain customer churned, theoretically it's all there in the opportunity. You should have their entire history, products suites, surveys and any supporting notes and documents.The only scenario I don't think SFDC excels in would be utilizing it as a ticketing system. There are just too many systems specifically geared to that industry that have it more built out and user-friendly.
John Hilburn profile photo

Feature Rating Comparison

Human Resource Management

ADP Vantage HCM
6.5
Salesforce
Employee demographic data
ADP Vantage HCM
6.5
Salesforce
Employment history
ADP Vantage HCM
6.3
Salesforce
Job profiles and administration
ADP Vantage HCM
6.5
Salesforce
Workflow for transfers, promotions, pay raises, etc.
ADP Vantage HCM
5.8
Salesforce
Organizational charting
ADP Vantage HCM
7.0
Salesforce
Organization and location management
ADP Vantage HCM
6.2
Salesforce
Compliance data (COBRA, OSHA, etc.)
ADP Vantage HCM
7.0
Salesforce

Payroll Management

ADP Vantage HCM
7.1
Salesforce
Pay calculation
ADP Vantage HCM
6.7
Salesforce
Support for external payroll vendors
ADP Vantage HCM
6.3
Salesforce
Benefit plan administration
ADP Vantage HCM
6.2
Salesforce
Direct deposit files
ADP Vantage HCM
7.2
Salesforce
Salary revision and increment management
ADP Vantage HCM
7.7
Salesforce
Reimbursement management
ADP Vantage HCM
8.6
Salesforce

Leave and Attendance Management

ADP Vantage HCM
7.6
Salesforce
Approval workflow
ADP Vantage HCM
6.4
Salesforce
Balance details
ADP Vantage HCM
8.2
Salesforce
Annual carry-forward and encashment
ADP Vantage HCM
8.2
Salesforce

Employee Self Service

ADP Vantage HCM
7.1
Salesforce
View and generate pay and benefit information
ADP Vantage HCM
6.8
Salesforce
Update personal information
ADP Vantage HCM
6.9
Salesforce
View company policy documentation
ADP Vantage HCM
6.5
Salesforce
Employee recognition
ADP Vantage HCM
7.9
Salesforce
View job history
ADP Vantage HCM
7.4
Salesforce

Asset Management

ADP Vantage HCM
9.3
Salesforce
Tracking of all physical assets
ADP Vantage HCM
9.3
Salesforce

HR Reporting

ADP Vantage HCM
7.5
Salesforce
Report builder
ADP Vantage HCM
6.4
Salesforce
Pre-built reports
ADP Vantage HCM
8.8
Salesforce
Ability to combine HR data with external data
ADP Vantage HCM
7.3
Salesforce

Onboarding

ADP Vantage HCM
6.8
Salesforce
New hire portal
ADP Vantage HCM
7.0
Salesforce
Manager tracking tools
ADP Vantage HCM
6.7
Salesforce

Performance and Goals

ADP Vantage HCM
7.4
Salesforce
Corporate goal setting
ADP Vantage HCM
7.0
Salesforce
Individual goal setting
ADP Vantage HCM
6.8
Salesforce
Line-of sight-visibility
ADP Vantage HCM
7.8
Salesforce
Performance tracking
ADP Vantage HCM
8.0
Salesforce

Performance Management

ADP Vantage HCM
6.8
Salesforce
Performance plans
ADP Vantage HCM
6.8
Salesforce
Performance improvement plans
ADP Vantage HCM
6.8
Salesforce
Review status tracking
ADP Vantage HCM
7.0
Salesforce
Review reminders
ADP Vantage HCM
6.9
Salesforce
Multiple review frequency
ADP Vantage HCM
6.4
Salesforce

Succession Planning

ADP Vantage HCM
7.2
Salesforce
Create succession plans/pools
ADP Vantage HCM
9.5
Salesforce
Candidate ranking
ADP Vantage HCM
7.2
Salesforce
Candidate search
ADP Vantage HCM
6.0
Salesforce
Candidate development
ADP Vantage HCM
6.0
Salesforce

Recruiting / ATS

ADP Vantage HCM
6.3
Salesforce
Job Requisition Management
ADP Vantage HCM
6.1
Salesforce
Company Website Posting
ADP Vantage HCM
6.8
Salesforce
Publish to Social Media
ADP Vantage HCM
6.6
Salesforce
Job Search Site Posting
ADP Vantage HCM
6.6
Salesforce
Duplicate Candidate Prevention
ADP Vantage HCM
6.1
Salesforce
Applicant Tracking
ADP Vantage HCM
5.9
Salesforce
Notifications and Alerts
ADP Vantage HCM
6.0
Salesforce

Sales Force Automation

ADP Vantage HCM
Salesforce
8.4
Customer data management / contact management
ADP Vantage HCM
Salesforce
8.8
Workflow management
ADP Vantage HCM
Salesforce
8.1
Territory management
ADP Vantage HCM
Salesforce
8.4
Opportunity management
ADP Vantage HCM
Salesforce
8.8
Integration with email client (e.g., Outlook or Gmail)
ADP Vantage HCM
Salesforce
8.1
Contract management
ADP Vantage HCM
Salesforce
7.8
Quote & order management
ADP Vantage HCM
Salesforce
8.1
Interaction tracking
ADP Vantage HCM
Salesforce
9.0
Channel / partner relationship management
ADP Vantage HCM
Salesforce
8.2

Customer Service & Support

ADP Vantage HCM
Salesforce
8.5
Case management
ADP Vantage HCM
Salesforce
9.0
Call center management
ADP Vantage HCM
Salesforce
8.4
Help desk management
ADP Vantage HCM
Salesforce
8.3

Marketing Automation

ADP Vantage HCM
Salesforce
7.8
Lead management
ADP Vantage HCM
Salesforce
8.3
Email marketing
ADP Vantage HCM
Salesforce
7.4

CRM Project Management

ADP Vantage HCM
Salesforce
7.8
Task management
ADP Vantage HCM
Salesforce
8.4
Billing and invoicing management
ADP Vantage HCM
Salesforce
6.7
Reporting
ADP Vantage HCM
Salesforce
8.3

CRM Reporting & Analytics

ADP Vantage HCM
Salesforce
8.4
Forecasting
ADP Vantage HCM
Salesforce
8.0
Pipeline visualization
ADP Vantage HCM
Salesforce
8.6
Customizable reports
ADP Vantage HCM
Salesforce
8.6

Customization

ADP Vantage HCM
Salesforce
8.1
Custom fields
ADP Vantage HCM
Salesforce
8.4
Custom objects
ADP Vantage HCM
Salesforce
8.3
Scripting environment
ADP Vantage HCM
Salesforce
7.7
API for custom integration
ADP Vantage HCM
Salesforce
8.0

Security

ADP Vantage HCM
Salesforce
8.7
Single sign-on capability
ADP Vantage HCM
Salesforce
8.6
Role-based user permissions
ADP Vantage HCM
Salesforce
8.7

Social CRM

ADP Vantage HCM
Salesforce
7.2
Social data
ADP Vantage HCM
Salesforce
7.2
Social engagement
ADP Vantage HCM
Salesforce
7.1

Integrations with 3rd-party Software

ADP Vantage HCM
Salesforce
8.1
Marketing automation
ADP Vantage HCM
Salesforce
8.5
Compensation management
ADP Vantage HCM
Salesforce
7.7

Platform

ADP Vantage HCM
Salesforce
7.5
Mobile access
ADP Vantage HCM
Salesforce
7.5

Pros

  • The new user interface is friendly and easy to use.
  • The Succession Management module is one of the best I've seen. It is easy to navigate the talent assessment and easy to use to facilitate calibration sessions.
Diane Hartley profile photo
  • Salesforce is great at day to day organization through schedules tasks and events. It helps with efficiency as you have your required tasks laid out for you as soon as you log in.
  • Customization in Salesforce is both a blessing and a curse. If you understand how to utilize custom fields to better organize your list views and reporting it is invaluable.
  • Being able to mass email directly from the platform is great as it automatically logs the activity and streamlines the process
John Cupoli profile photo

Cons

  • The workflow feature of the product is not quite as robust as one would like.
  • The security setup for the product does not retain history that the client can report on, which makes auditing a bit of a challenge.
  • The policy manager does not allow for true electronic signatures and does not meet legal requirements for compliance purposes.
Jacqueline Raymond profile photo
  • I do not have specific experience in trying to make customizations to the back end of Salesforce like I do with Microsoft Dynamics- however it appears that the process of making those customizations is far more complex than I wish it were. I would prefer a system that can be customized (with proper approvals and processes) by key stakeholders.
  • I did "arrive" in this system years into it's implementation and can say that the growth of the company seems to have engulfed the system in a way that it's cumbersome now. It's a crystal ball issue at present, no way to predict future. However I would advise that the stake holders in any CRM implementation consider all future acquisitions and integrations- all potential scenarios during conceptual define and design phases. Much of my less than perfect experience is clouded by this state of current system situation...
  • The saved queries/ reporting functions in the system are actually excellent, but as a user I find that data validation rules are often passed over through integrated field / API calls- which seem to incapacitate the validations and "dirty" the data in the system. As a huge advocate of CLEAN data to support quality metrics, this frustrates me. It's likely an issue in systems, however because of my involvement in Dynamics systems I had a hands on role in preventing it in that system. I do encounter a large amount of "dirty" data in SFDC. I cannot speak to the same experience in all other SFDC platforms, but I have had challenges with creating quality/accurate dashes without doing a "manual" cleaning process on a regular basis in this particular instance.
  • I have less experience in this particular CRM with actual day to day record handling so I cannot speak to the average inside or outside sales users' experience in this platform as compared to other platforms. My opinion is usually that a quality design and business rules can optimize key strokes, efficiency, and data quality. There are definitely some challenges we face in this system today which are clearly the result of user interface design improvement opportunities or possibly a need to implement workflows or scripts to "fix" those areas. I believe this to be true of most CRM platforms though.
Sara Tsoodle profile photo

Likelihood to Renew

ADP Vantage HCM8.3
Based on 7 answers
I have no renewal decision power, but it seems that the system does what it is meant to do for the 750 employees that it supports.
No photo available
Salesforce10.0
Based on 48 answers
Cloud based and future looking - Salesforce has either set or kept pace with the latest in technology. At least two major feature releases a year allow an organization to keep up with the latest changes. Mobile and the release of their new analytics platform are just two examples of how Salesforce continues to innovate.
Benjamin Barniskis profile photo

Usability

ADP Vantage HCM5.4
Based on 5 answers
when required to move from PayForce to Vantage we expected to have greater functionality and reporting - did not expect to be forced to move to a product that was not ready, provided less functionality, required more dependence on ADP Service Rep for day to day function and cost more - was a big swing and a miss for ADP
Shelly Guilmette profile photo
Salesforce8.0
Based on 34 answers
Salesforce is like a bucket of legos. Everyone gets the same bucket, but can build anything you want out of it. I've worked on Salesforce instances for: construction, non-profits, job training, music industries, medical insurance, medical billing, paid parking, and international medical diagnostic companies.
Kyle Dugger profile photo

Reliability and Availability

ADP Vantage HCM6.4
Based on 1 answer
The system tends to act up/glitch on payroll processing days.
Maria Zheleznyak profile photo
Salesforce9.8
Based on 27 answers
All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years. Accordingly, I only recall our instance of Salesforce having one unscheduled, brief down time over 6 years. I can't remember for sure, but it may have been due to our Internet Service Provider (ISP) versus Salesforce itself. Also, Salesforce does it's best to keep customers in the loop:

Trust.salesforce.com is the salesforce.com community's home for real-time information on system performance and security. On this site you'll find:

Live and historical data on system performance
Up-to-the minute information on planned maintenance
Phishing, malicious software and social engineering threats
Best security practices for your organization
Information on how we safeguard your data
Rob Gottschalk profile photo

Performance

ADP Vantage HCM8.2
Based on 2 answers
Overall it works very well, except the occasional glitching which causes delays in processing.
Maria Zheleznyak profile photo
Salesforce9.0
Based on 18 answers
Salesforce performance in general is excellent. "The cloud infrastructure beneath Force.com has been fine-tuned over the past 10 years. It powers nearly 100,000+ businesses running more than 185,000 applications that 3 million users count on every day."
Points per Salesforce -
1) Multitenant kernel - With a multitenant platform, each business that uses the app doesn’t have its own copy. Instead, all businesses share a single copy and then customize it for their specific needs.
2) ISO 27001 certified security - You can’t compromise when it comes to enterprise-level security. Force.com is road-tested and trusted by nearly 100,000+ companies, including many of the world’s most security-conscious organizations, such as banks and health care providers.
3) Proven reliability - All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years.
4) Proven, real-time scalability - Force.com is used by many of the world's largest enterprises, including Cisco, Japan Post Network, and Symantec. Applications can automatically scale from a few users to millions of page views, as needed.
5) Real-time query optimizer - You need fast access to your data. The Force.com query optimizer delivers under 300ms response time, at a massive scale.
6) Real-time transparent system status - You can always see real-time system performance, availability, and security information at trust.salesforce.com.
7) Real-time upgrades - Unlike traditional software platforms, our upgrades never break your customizations, code, or integrations. We upgrade the platform for you 3 to 4 times each year. As a result, you’re always on the latest version, with access to the latest features, performance, and security enhancements.
8) Real-time sandbox environments - With a single click, you can create copies of your applications, configuration, and data in separate environments for development, testing, and training.
9) Three global production data centers and disaster recovery - Force.com runs on three geographically dispersed, mirrored data centers with built-in replication, disaster recovery, a redundant network backbone, and no single points of failure
Rob Gottschalk profile photo

Support

ADP Vantage HCM7.2
Based on 6 answers
Not on Vantage yet
Maria Vladova profile photo
Salesforce4.8
Based on 30 answers
I understand you can pay more to get support but as I stated, I feel strongly that if you are paying for SAAS technology like Salesforce you should be afforded the courtesy of the company explaining how to use it's features. I like to refer to the basic license as the "Figure It Out Yourself" license.
John Cupoli profile photo

In-Person Training

No score
No answers yet
No answers on this topic
Salesforce7.9
Based on 11 answers
All instructors are Salesforce certified. If you have done any type of customization, then it probably makes more sense to use the consulting partner who implemented your instance of Salesforce for training
Rob Gottschalk profile photo

Online Training

ADP Vantage HCM5.9
Based on 3 answers
A lot of set ups vary from company to company so parts of our training we found it difficult to relate it to our processes. They have TONS of training modules available and a streamlined process for what you should complete and when. Would have been helpful to have onsite training for how much one pays for the system.
No photo available
Salesforce9.1
Based on 15 answers
The premier level of training is capable of preparing any individual from infant user, to technical architect. That is not hyperbole.
Kyle Dugger profile photo

Implementation

ADP Vantage HCM5.7
Based on 5 answers
I think ADP changed their process after the difficulties we had
No photo available
Salesforce9.4
Based on 16 answers
Executive involvement is critical. Make sure you have a good handle on the metrics you would like to ultimately manage. Work as a team to document your business requirements. Whiteboard often. Understand Salesforce's best practice capabilities.

Have a central person identified to handle all report and analysis requests (ie - don't allow multiple people to create reports; have one person create reports and distribute them to decision makers via the Salesforce dashboard or whatever form). Make sure you understand critical dates and develop the project plan accordingly
Rob Gottschalk profile photo

Alternatives Considered

Our organization chose ADP Vantage HCM in order to eliminate the on premises solution of PeopleSoft as well as to outsource payroll processing. The cloud based, fully integrated solutions that the Vantage product line offers allows us to have a true "one-stop shop" for all our HR systems.
Jacqueline Raymond profile photo
Sage CRM - Sage was originally created from an Accounting perspective. Development takes longer and the customizability was limited. Integration to other communication systems was too burdensome to users.Act - Single sales tool - great if only one person is using, but any need to sync caused nothing but problems. Sharing of data was too difficult.
Benjamin Barniskis profile photo

Scalability

ADP Vantage HCM8.2
Based on 1 answer
Ability to adapt to large amounts of data.
Maria Zheleznyak profile photo
Salesforce10.0
Based on 2 answers
Salesforce has the unique ability to scale to new products and offerings quickly growing with your enterprise.
Todd Duclos profile photo

Return on Investment

  • This product has little impact in the Client Support Department.
No photo available
  • Salesforce has allowed us to have a clear view of our pipeline and where we sit as an organization vs. targets.
  • It enables us to keep current opportunities with potential customers in the forefront of our mind and using tasks as reminders to follow up
Doug Duff profile photo

Pricing Details

ADP Vantage HCM

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Additional Pricing Details

Salesforce

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details