What users are saying about

ADP Workforce Now

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
491 Ratings
2 Ratings

ADP Workforce Now

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
491 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.1 out of 101
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.1 out of 101

Add comparison

Likelihood to Recommend

ADP Workforce Now

For a small employer, with very little turnover and few benefit options, ADP may be too costly for the benefit. There are many affordable payroll providers available for small organizations.For large employers with many benefits options, employees in multiple locations, multiple tax jurisdictions and varied pay types (salary, hourly, commission, etc), ADP is ideal. The extended customer service hours, extensive resources for international pay, and capability for multi state taxation is crucial for an international employer.
Melissa Rauch profile photo

Netchex

Netchex is well suited for any company that wants to make payroll easier and have a powerful HRIS system capable of customized reports, time and attendance, on-boarding, recruiting, benefits and more! Taxes are filed automatically, W2s are available online and year end is a breeze!
Karen Stuart, CSP profile photo

Feature Rating Comparison

Human Resource Management

ADP Workforce Now
7.7
Netchex
Employee demographic data
ADP Workforce Now
8.1
Netchex
Employment history
ADP Workforce Now
8.2
Netchex
Job profiles and administration
ADP Workforce Now
7.8
Netchex
Workflow for transfers, promotions, pay raises, etc.
ADP Workforce Now
7.5
Netchex
Organizational charting
ADP Workforce Now
6.6
Netchex
Organization and location management
ADP Workforce Now
7.5
Netchex
Compliance data (COBRA, OSHA, etc.)
ADP Workforce Now
8.1
Netchex

Payroll Management

ADP Workforce Now
8.2
Netchex
Pay calculation
ADP Workforce Now
8.8
Netchex
Support for external payroll vendors
ADP Workforce Now
7.6
Netchex
Benefit plan administration
ADP Workforce Now
8.1
Netchex
Direct deposit files
ADP Workforce Now
8.7
Netchex
Salary revision and increment management
ADP Workforce Now
7.9
Netchex
Reimbursement management
ADP Workforce Now
8.0
Netchex

Leave and Attendance Management

ADP Workforce Now
8.2
Netchex
Approval workflow
ADP Workforce Now
8.1
Netchex
Balance details
ADP Workforce Now
8.2
Netchex
Annual carry-forward and encashment
ADP Workforce Now
8.4
Netchex

Employee Self Service

ADP Workforce Now
8.2
Netchex
View and generate pay and benefit information
ADP Workforce Now
8.7
Netchex
Update personal information
ADP Workforce Now
8.7
Netchex
View company policy documentation
ADP Workforce Now
8.5
Netchex
Employee recognition
ADP Workforce Now
7.3
Netchex
View job history
ADP Workforce Now
7.6
Netchex

Asset Management

ADP Workforce Now
6.0
Netchex
Tracking of all physical assets
ADP Workforce Now
6.0
Netchex

HR Reporting

ADP Workforce Now
7.0
Netchex
Report builder
ADP Workforce Now
7.0
Netchex
Pre-built reports
ADP Workforce Now
7.0
Netchex
Ability to combine HR data with external data
ADP Workforce Now
7.0
Netchex

Onboarding

ADP Workforce Now
5.5
Netchex
New hire portal
ADP Workforce Now
6.1
Netchex
Manager tracking tools
ADP Workforce Now
4.8
Netchex

Performance and Goals

ADP Workforce Now
7.7
Netchex
Corporate goal setting
ADP Workforce Now
7.5
Netchex
Individual goal setting
ADP Workforce Now
7.8
Netchex
Line-of sight-visibility
ADP Workforce Now
7.6
Netchex
Performance tracking
ADP Workforce Now
7.8
Netchex

Performance Management

ADP Workforce Now
7.1
Netchex
Performance plans
ADP Workforce Now
7.3
Netchex
Performance improvement plans
ADP Workforce Now
7.1
Netchex
Review status tracking
ADP Workforce Now
7.3
Netchex
Review reminders
ADP Workforce Now
7.0
Netchex
Multiple review frequency
ADP Workforce Now
6.9
Netchex

Succession Planning

ADP Workforce Now
6.0
Netchex
Create succession plans/pools
ADP Workforce Now
5.8
Netchex
Candidate ranking
ADP Workforce Now
5.8
Netchex
Candidate search
ADP Workforce Now
6.3
Netchex
Candidate development
ADP Workforce Now
6.2
Netchex

Recruiting / ATS

ADP Workforce Now
6.8
Netchex
Job Requisition Management
ADP Workforce Now
8.1
Netchex
Company Website Posting
ADP Workforce Now
7.8
Netchex
Publish to Social Media
ADP Workforce Now
7.7
Netchex
Job Search Site Posting
ADP Workforce Now
6.9
Netchex
Duplicate Candidate Prevention
ADP Workforce Now
2.3
Netchex
Applicant Tracking
ADP Workforce Now
7.4
Netchex
Notifications and Alerts
ADP Workforce Now
7.7
Netchex

Pros

  • The interface is extremely straightforward, and our employees love the simplicity involved in requesting time off, changing direct deposit information, using various calculators, and viewing pay statements.
  • The support is excellent with knowledgeable representatives.
  • Payroll Processing is quick and accurate, easy to preview, with exception reporting capabilities that support our benefit transmittal, reconciliations, and G/L interfacing.
Dixon Pettengill profile photo
  • Processing payrolls is easy and convenient. This web based product makes it easy to access and key in payroll data anytime.
  • Customer service is top notch! The whole team goes above and beyond to make sure I have the tools I need each day and answers to questions as they arise.
  • Netchex connects our HR department to our employees beautifully. We can easily direct them to data in their Netchex profile that they may need. We can also post news, articles and documents for them to easily access from their dashboard.
Karen Stuart, CSP profile photo

Cons

  • Implementation - as an administrator, make sure that you know what's happening at every point of implementation! This process can be disjointed.
  • Training - the learning curve is steep when adapting to this system. Be prepared to spend hours formally training, staying on the phone with customer service, and surfing the "Bridge" (a peer support system). Every minute you invest will be worth your time!
Sarah Hersh, PHR profile photo
  • We have not found any areas that are difficult to use. Netchex customizes reports for us if they are not found in the formatted reports.
Karen Stuart, CSP profile photo

Likelihood to Renew

ADP Workforce Now8.8
Based on 29 answers
Once you get used to Workforce Now, it becomes "home." Additionally, changing databases is such a huge decision that it is unrealistic to jump from one to another.
Kristie LaMar profile photo
No score
No answers yet
No answers on this topic

Usability

ADP Workforce Now8.2
Based on 16 answers
Most functionality is intuitive, but there are some fields that are unique to other processes that need to be identified on screen so the user knows when a field is required to accomplish a specific goal.
Yvette Calhoun profile photo
No score
No answers yet
No answers on this topic

Support

ADP Workforce Now7.0
Based on 14 answers
The payroll support is excellent, but the support on the technical side is lacking. The support for the portal is especially lacking. I think they need more training to be able to serve the customer more efficiently. I have had issues with employees not being able to log in even after resetting the password, and have had to call back a couple of different times to get results. Luckily I don't have issues that I need to call them about very often.
Caroline Dula, CPP profile photo
No score
No answers yet
No answers on this topic

Online Training

ADP Workforce Now8.3
Based on 5 answers
The instructions from the recruiting agency on how to use the system was pretty straightforward. It provided step-by-step procedures on where you would need to log in your hours as well as what you would need to highlight (i.e. regular, overtime, etc.) detailing the type of hours that were worked overall. The handout also provided some pictures of the application
Benjamin Yee profile photo
No score
No answers yet
No answers on this topic

Implementation

ADP Workforce Now7.5
Based on 8 answers
Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.
Caroline Dula, CPP profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

I did not specifically select ADP WFN. I was cautiously optimistic when it was identified as the tool the organization was going to move forward with. I've previously used Oracle's HRIS and found it to be non-intuitive, overly complex and cumbersome. I was thrilled at how easy ADP WFN was to quickly learn and immediately put into practice
Mark Michaels, PHR profile photo
Reporting features available in Netchex far exceed those we were able to get from optimum. Customer service from Netchex is light years ahead of the competition!!
Karen Stuart, CSP profile photo

Return on Investment

  • Reduces HR time
  • Automates PTO process
Chloe Sayers profile photo
  • Netchex has allowed us to save on the cost of printing, stuffing and mailing/delivering employee check stubs each week. Each employee has 24/7 access to their paycheck history at their fingertips.
Karen Stuart, CSP profile photo

Pricing Details

ADP Workforce Now

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details
Please contact ADP for a product demo and ask about a hands-on "test drive" of Workforce Now.

Netchex

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details