What users are saying about
2 Ratings
249 Ratings
2 Ratings
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Score 9.1 out of 101
249 Ratings
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Score 7.3 out of 101

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Likelihood to Recommend

Adyen

Adyen is a good tool to manage payments and to switch between different currencies. Easy to understand, despite the poor design, it allows you to manage payments and billing easily. It is pretty useful to refund payments and check the status of refused one. You can trust list users and allow them to pay when they got locked by the system for any reason, or you can understand if the reason for rejection is due to an issue on the user side and advise accordingly.
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Zuora

Zuora is a subscription tool. It is very focused and should probably stay that way. I think there is a good reason many businesses are choosing Zuora, but I think they'll be in for a disappointment in many areas, those I've listed in the Cons section of this review. If they make some drastic improvements to the UI, my users will be much more pleased, like removing a little rock out of your shoe.For a simple subscription business, Zuora is a great tool. If you get into multi-year subscriptions (known to be multi-year from inception), there are challenges, particularly related to revenue recognition, amendments, and, especially, future-dated amendments.
Joshua Henke profile photo

Pros

  • Reckon genuine payments and trust list user when they cannot pay with their credit card.
  • Cancel payment details to avoid auto-renewals.
  • Refund payments in one click to the original source.
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  • The CPQ quote engine makes our quoting much simpler and allows us to configure quotes quickly. The added advantage is it allows to turn the quotes in to subscriptions at the click of a button when the business is won.
  • One of the great things is the one you least think about. It simply sits in the background and does its job. Each subscription is configured to be invoiced and payments collected on daily schedules. We only know when things aren't right - which is rare.
  • Having the subscription information in Salesforce is a godsend. We have used the power of Salesforce workflows, formulas, reporting etc to make this data work for our customer-facing teams.
Anthony Hewitt profile photo

Cons

  • When looking for payments details such as last 4 digits card (for instance), it would be great to display more details about the transaction in the results, as the full name of the card holder.
  • The layout is not the best one. There is a lot of room for improvement when it comes to website design.
  • A functionality to disable the credit card details instead of deleting it at all.
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  • Insights are way too expensive. Should not have to spend $250,000/year for dashboard metrics.
  • Add-on products are all too expensive.
  • The platform itself is too expensive. We nearly did not renew last year solely due to the cost.
Andrew Keith profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
Zuora8.4
Based on 13 answers
Engagement of the customer support team in developing our calculated fields and metrics is the key determinant of renewal.
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Usability

No score
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Zuora7.4
Based on 17 answers
I had 20+ years of accounting experience before taking on the revenue role. I had several things to [learn] but was able to easily master the software in a matter of weeks. Zuora is our preferred billing platform that we currently use - very efficient and much more automated than our other platform/process.
Cynthia Freeman, CPA profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
Zuora9.3
Based on 2 answers
It has been a useful tool.
RINKU SINGH profile photo

Support

No score
No answers yet
No answers on this topic
Zuora7.1
Based on 12 answers
Fully Automated system
Vivek Chaturvedi profile photo

In-Person Training

No score
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No answers on this topic
Zuora9.3
Based on 2 answers
It is useful.
RINKU SINGH profile photo

Online Training

No score
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Zuora7.0
Based on 2 answers
It was reliable.
RINKU SINGH profile photo

Implementation

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Zuora7.4
Based on 9 answers
I think Zuora did a great job. However, they could have provided more guidance on how to deal with out Payment Gateway and Processor provider, as well as guidance around providing a Mobile Responsive experience for sites using the Zuora HPM.
Sri Rajan profile photo

Alternatives Considered

I have used several tools to manage billing and payments in my job. It was not my choice in my company to use Adyen but we are pretty happy with it. It can be integrated very well with the other tools we use in our job and it is reliable and safe.
No photo available
Brightpearl is an amazing omnichannel retail management solution with live accounting, however, it is not the best fit for a subscription based business and does not track recurring revenue the way that Zuora does. Again I will reiterate that the automated invoicing and recurring payment processing is what is invaluable with Zuora - my job would be a lot harder without Zuora.
Venessa Harper profile photo

Return on Investment

  • I cannot see any negative impact.
  • It is good to synchronize the payment details that come from Adyem in our CRM and this allows us, now, to manage refunds and subscriptions in there and get any action done in real time and recorded in all the platforms.
  • Quick and reliable it is a good tool to be used for managing and checking credit card transactions details.
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  • It has helped us provide more creative pricing and discounting offers to our consumers.
Sri Rajan profile photo

Pricing Details

Adyen

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details

Zuora

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details