What users are saying about

AgoraPulse

Top Rated
265 Ratings

Shoutlet

39 Ratings

AgoraPulse

Top Rated
265 Ratings
Score 8.5 out of 101

Shoutlet

39 Ratings
Score 7.7 out of 101

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Likelihood to Recommend

AgoraPulse

It suits organizations of all size regardless or how small or how large. I would definitely recommend it for any paid campaign on Facebook/Instagram due to its easy aggregation of all activity including paid.
Jayden Andersen profile photo

Shoutlet

I think Shoutlet is an excellent tool for any mid-sized to larger company looking to improve their social strategy. While it does have some minor improvements that can be made, it's overall an impressive way to mass post to multiple networks and interact and engage with your followers in the social space. I feel at this time that a smaller company could probably benefit from a lesser in-depth version of this tool at this time
No photo available

Feature Rating Comparison

Listening/monitoring

AgoraPulse
8.1
Shoutlet
8.0
Boolean keyword searches
AgoraPulse
7.8
Shoutlet
Filtering out noise/spam
AgoraPulse
7.1
Shoutlet
8.0
Sentiment analysis
AgoraPulse
9.1
Shoutlet
Broad channel coverage
AgoraPulse
8.5
Shoutlet

Publishing

AgoraPulse
8.1
Shoutlet
8.3
Content planning and scheduling
AgoraPulse
8.8
Shoutlet
8.0
Audience targeting
AgoraPulse
6.7
Shoutlet
8.0
Content optimization
AgoraPulse
9.1
Shoutlet
Workflow management
AgoraPulse
7.9
Shoutlet
9.0

Engagement

AgoraPulse
7.5
Shoutlet
9.0
Automated routing and prioritization
AgoraPulse
6.4
Shoutlet
9.0
Customer interaction histories
AgoraPulse
8.4
Shoutlet
9.0
Bulk actions
AgoraPulse
7.9
Shoutlet

Marketing

AgoraPulse
7.6
Shoutlet
8.7
Lead generation
AgoraPulse
6.5
Shoutlet
8.0
Content marketing
AgoraPulse
9.1
Shoutlet
9.0
Paid media management
AgoraPulse
8.2
Shoutlet
Campaigns and promotions
AgoraPulse
6.7
Shoutlet
9.0

Channel coverage/integration

AgoraPulse
8.6
Shoutlet
9.0
Twitter
AgoraPulse
9.2
Shoutlet
9.0
Facebook
AgoraPulse
8.9
Shoutlet
9.0
Instagram
AgoraPulse
7.8
Shoutlet
LinkedIn
AgoraPulse
Shoutlet
9.0
Google+
AgoraPulse
Shoutlet
9.0

Reporting/analytics

AgoraPulse
7.3
Shoutlet
7.7
Campaign success analytics
AgoraPulse
7.6
Shoutlet
8.0
Real-time tracking
AgoraPulse
7.4
Shoutlet
8.0
Competitor analysis
AgoraPulse
6.9
Shoutlet
7.0

Account management

AgoraPulse
7.4
Shoutlet
Role-based user permissions & privileges
AgoraPulse
8.3
Shoutlet
Mobile access
AgoraPulse
6.6
Shoutlet

Pros

  • Puts all your socials content into one very easy to use place including paid content.
  • Automated profanity rules that can be used to either stop certain comments before they happen or identify important ones that use positive messaging like 'love, live'
  • allows multiple people to work as a team without stepping on each others' toes.
Jayden Andersen profile photo
  • Scheduling posts out in a calendar format that is easily reviewed and can track our analytics
  • Customer service is excellent - immediate response on a variety of issues.
  • Task team is very willing and open to accepting outside ideas and customer opinions/recommendations.
No photo available

Cons

  • The mobile app could catch up with the desktop version but it still has all the basic functionality and doesn't slow you down.
Jayden Andersen profile photo
  • The Linkedin connection for analytics could be improved. We need to have ways to track individual tags vs just filters.
  • The ability to save posts. They do offer the ability to copy a post and use it again but a system to file and save posts depending on their campaigns would be a great addition.
  • Tagging is something that needs an immediate fix. Once a tag is added there is no way to regroup this tag under another name if the company decides to head a different direction with the tool. Spelling errors or Capitol Letters play a role in this as well where we have multiple tags that are the same tag, just typed in differently. No way to combine these tags under one uniform Tag moving forward. Also, no way to go back and consolidate past post tagging.
No photo available

Likelihood to Renew

AgoraPulse8.1
Based on 85 answers
We really love the way this platform works and the way it has helped us organize and streamline our day! The time saved is a key factor in why we will continue to use this software and might only consider something else if it were to cover more networks or to improve on the combining of information streams
Christopher Kimball profile photo
Shoutlet1.3
Based on 24 answers
While I do not have direct control over the renewal of our contract, I am definitely lobbying to not only renew the contract, but expand our contract with Shoutlet to include more of our company's accounts in our Shoutlet account for the many reasons already stated. By pulling all of our accounts, pages and platforms into one media management tool, we'll be able to better serve our fans, members, patients and employees. It will cut down time it takes for us to post across our entire company's breadth of social media options while sharing more easily between locations and entities. For medium and large scale enterprises, Shoutlet is hard to beat.
Lisa Adams profile photo

Usability

AgoraPulse9.0
Based on 8 answers
Usability is the strongest characteristic of AgoraPulse.
Richard Burgner profile photo
Shoutlet7.7
Based on 4 answers
Shoutlet is continually updating the functionality of their software, often improving on things I didn't know COULD be improved!
Christine Lawrence profile photo

Performance

No score
No answers yet
No answers on this topic
Shoutlet7.3
Based on 1 answer
In general, the software works really well. I get weird errors for time to time. Tech Therapy does a great job helping when things go awry
Lisa Adams profile photo

Support

AgoraPulse9.1
Based on 9 answers
Any queries I've had have been answered quickly and in a very friendly manner.
Bronwyn Cook profile photo
Shoutlet7.3
Based on 1 answer
I feel that the level of support I get from Shoutlet is far beyond the level of support I've received from other companies in a variety of services. It would be nice to have a regular update from Tech Therapy that lists out any potential bugs they're working to fix for the various browsers they support. Sometimes I wonder if I'm experiencing an issue simply because I use Firefox vs. Chrome.
Lisa Adams profile photo

Implementation

AgoraPulse9.1
Based on 4 answers
Be sure of the game play mechanics you need to achieve your objectives, it will help significantly in setting up the game and creating the assets
Marianne Ho profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

To be quite honest, we tried Agorapulse first and liked it so much we decided to go with Agorapulse almost immediately. Ease of use, accessible and easily obtainable analytics were the selling points.Tried Hootsuite but it really did not match up in comparison. Did not like the analytics, and the multiple column social engagement panel was difficult to navigate and hard to learn.We wanted to go with Sprout Social, but it was too expensive for our budget.
Joey McNamara profile photo
We've evaluated them all. Shoutlet was the total package.
Troy Sympson profile photo

Return on Investment

  • They've doubled our Facebook likes within a year. We're not sure how to monetize that, but with the reach we're getting, we are certain that our AgoraPulse efforts coupled with all our social media properties is a huge asset in growing our brand.
  • We have a very difficult brand to make sexy or appealing, as we are a B2B wholesaler---nothing sexy about that! On Facebook, through AgoraPulse, we have chosen to build trust with our audience, and not concerned about turning all of our efforts into leads. Non-profits are a huge part of our business and we reach out to them with our monthly contests.
Jackie Eldridge profile photo
  • I think our customer service has greatly improved through the use of Shoutlet.
Lisa Adams profile photo

Pricing Details

AgoraPulse

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
AgoraPulse Editions & Modules
AgoraPulse
Edition
Small
$491
Medium
$991
Large
$1991
Enterprise
$2991
1. per installation
Additional Pricing Details
Agorapulse offers an enterprise plan for users with more than 30 Social Media accounts and/or needs for Facebook ads' comments monitoring.

AgoraPulse More Information

Shoutlet

General
Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
Shoutlet Editions & Modules
Shoutlet
Additional Pricing Details

Shoutlet More Information