What users are saying about
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Top Rated
342 Ratings

Agorapulse

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Top Rated
342 Ratings
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Score 8.5 out of 101
39 Ratings
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Score 7.9 out of 101

Likelihood to Recommend

Agorapulse

If you are an all service digital agency, then Agorapulse is probably a great solution for you - especially if you have multiple team members/people who have to approve content, and more than 4 or 5 profiles to manage. If you are a small business looking to manage your social through a third party software yourself, probably not the best option. If you are only using it for a few profiles it can be pricey, and probably gives you way too many tools. There is a little learning curve to it, so if you are looking for something simple that you can do yourself, probably look elsewhere.
Janaye Steadman profile photo

Shoutlet (Discontinued)

I think Shoutlet is an excellent tool for any mid-sized to larger company looking to improve their social strategy. While it does have some minor improvements that can be made, it's overall an impressive way to mass post to multiple networks and interact and engage with your followers in the social space. I feel at this time that a smaller company could probably benefit from a lesser in-depth version of this tool at this time
No photo available

Feature Rating Comparison

Listening/monitoring

Agorapulse
8.2
Shoutlet (Discontinued)
8.0
Boolean keyword searches
Agorapulse
7.8
Shoutlet (Discontinued)
Filtering out noise/spam
Agorapulse
7.2
Shoutlet (Discontinued)
8.0
Sentiment analysis
Agorapulse
9.1
Shoutlet (Discontinued)
Broad channel coverage
Agorapulse
8.5
Shoutlet (Discontinued)

Publishing

Agorapulse
8.2
Shoutlet (Discontinued)
8.3
Content planning and scheduling
Agorapulse
8.8
Shoutlet (Discontinued)
8.0
Audience targeting
Agorapulse
6.8
Shoutlet (Discontinued)
8.0
Content optimization
Agorapulse
9.1
Shoutlet (Discontinued)
Workflow management
Agorapulse
8.0
Shoutlet (Discontinued)
9.0

Engagement

Agorapulse
7.5
Shoutlet (Discontinued)
9.0
Automated routing and prioritization
Agorapulse
6.4
Shoutlet (Discontinued)
9.0
Customer interaction histories
Agorapulse
8.5
Shoutlet (Discontinued)
9.0
Bulk actions
Agorapulse
7.8
Shoutlet (Discontinued)

Marketing

Agorapulse
7.6
Shoutlet (Discontinued)
8.7
Lead generation
Agorapulse
6.6
Shoutlet (Discontinued)
8.0
Content marketing
Agorapulse
9.1
Shoutlet (Discontinued)
9.0
Paid media management
Agorapulse
8.2
Shoutlet (Discontinued)
Campaigns and promotions
Agorapulse
6.7
Shoutlet (Discontinued)
9.0

Channel coverage/integration

Agorapulse
8.4
Shoutlet (Discontinued)
9.0
Twitter
Agorapulse
9.0
Shoutlet (Discontinued)
9.0
Facebook
Agorapulse
8.9
Shoutlet (Discontinued)
9.0
LinkedIn
Agorapulse
8.1
Shoutlet (Discontinued)
9.0
Instagram
Agorapulse
7.7
Shoutlet (Discontinued)
Google+
Agorapulse
Shoutlet (Discontinued)
9.0

Reporting/analytics

Agorapulse
7.4
Shoutlet (Discontinued)
7.7
Campaign success analytics
Agorapulse
7.7
Shoutlet (Discontinued)
8.0
Real-time tracking
Agorapulse
7.5
Shoutlet (Discontinued)
8.0
Competitor analysis
Agorapulse
7.0
Shoutlet (Discontinued)
7.0

Account management

Agorapulse
7.6
Shoutlet (Discontinued)
Role-based user permissions & privileges
Agorapulse
8.4
Shoutlet (Discontinued)
Mobile access
Agorapulse
6.8
Shoutlet (Discontinued)

Pros

Agorapulse

  • The reporting covers all the metrics you need and allows you to modify the reports as you wish by downloading them as a PowerPoint file.
  • One of the main things we love about AgoraPulse is that they seem to have high standards for their quality control and customer service. They don't roll out new features unless they work 100% and if there is an issue they are on top of it right away and with ample communication.
  • No more wondering if you've seen every comment or message. AgoraPulse's system allows you to ensure you have responded to every item no matter what the client has done on their end.
Jennifer Herring profile photo

Shoutlet (Discontinued)

  • The ability to manage and publish to various social accounts from one platform. This feature helped us to have a cohesive social strategy and saved us a lot of time having to go back and forth between accounts.
  • The module that allowed us to build contests and custom landing pages was perhaps my favorite part. For the contests, it proved to be ultra convenient to be able to build, host and run social promotions through the same platform that housed our social accounts and lists. From a landing-page-design standpoint, it was also wonderful and time-effective for each individual department to be able to build professional and dynamic pages themselves rather than tasking it to our web designers who really didn't have the time.
  • I was also very pleased with the customer service we received from the Shoulet team. From the original demo, to the training sessions, all the way through to back-end service maintenance, everyone we dealt with was available, accommodating and friendly. Not entirely common in this day in age.
No photo available

Cons

Agorapulse

  • Notifications of usability updates could be handled better, and could be more timely.
  • Notifications of usability issues could also be handled in a more timely manner.
  • We would like to see integration with more social platforms, but we also understand the time consuming nature of that work...it would just be nice to have!
Matthew Jackson profile photo

Shoutlet (Discontinued)

  • I would like to see Shoutlet improve the usability of their "Shoutlet Profiles" module. It has improved over time, but I would like to see more individual user metrics such as affinity, time spent engaged per user, and monthly interactions by user.
  • I would also like to see Shoutlet redesign their "manage urls" module and URL shortener. The shortener works well, but I would like the interface to be more user friendly, and be able to access it throughout the rest of the tool. Perhaps in a slide out drawer.
  • Unfortunately, Shoutlet does not offer a Pin scheduling tool at this time. This would be a HUGE asset for them to have.
Cailey Pickett profile photo

Likelihood to Renew

Agorapulse

Agorapulse 8.1
Based on 85 answers
The decision has been made. It's time to get to work--no steps back. I feel confident this product is well suited to help me make progress. I want to get down business and utilize the functionality of this product to meet my marketing goals. I feel very comfortable with the choice I have made.
Richard Burgner profile photo

Shoutlet (Discontinued)

Shoutlet (Discontinued) 1.3
Based on 24 answers
While I do not have direct control over the renewal of our contract, I am definitely lobbying to not only renew the contract, but expand our contract with Shoutlet to include more of our company's accounts in our Shoutlet account for the many reasons already stated. By pulling all of our accounts, pages and platforms into one media management tool, we'll be able to better serve our fans, members, patients and employees. It will cut down time it takes for us to post across our entire company's breadth of social media options while sharing more easily between locations and entities. For medium and large scale enterprises, Shoutlet is hard to beat.
Lisa Adams profile photo

Usability

Agorapulse

Agorapulse 7.7
Based on 9 answers
I think overall the computer interface is quite simple and easy, and reliable. But the mobile app is possibly the worst designed application I've ever seen for a social media management tool. It is clunky and more aesthetic than useful, with various glitches.
Heather Pratt profile photo

Shoutlet (Discontinued)

Shoutlet (Discontinued) 7.7
Based on 4 answers
While some things do require a little training, a quick phone training session or reading an online guide usually suffices. I've never needed multiple training sessions for any part of Shoutlet. As someone with very little coding/programming background (read: absolutely none), I am always able to accomplish what is needed without feeling over my head or needing help.
Lisa Adams profile photo

Performance

Agorapulse

Agorapulse 9.1
Based on 1 answer
No answer on this topic is available.

Shoutlet (Discontinued)

Shoutlet (Discontinued) 7.3
Based on 1 answer
In general, the software works really well. I get weird errors for time to time. Tech Therapy does a great job helping when things go awry
Lisa Adams profile photo

Support

Agorapulse

Agorapulse 9.2
Based on 11 answers
I have reached out for support many times, and they are always fast and extremely helpful. I have only ever had one issue that was not resolved, and the only reason that one was not resolved is that Instagram is stupid when it comes to customer service and their platform. It was an issue with IG policies, not AP. But they still did all they could to help with it. They have to make up for FB/IG sucky customer service, and they do that in a big way.
Janaye Steadman profile photo

Shoutlet (Discontinued)

Shoutlet (Discontinued) 7.3
Based on 1 answer
I feel that the level of support I get from Shoutlet is far beyond the level of support I've received from other companies in a variety of services. It would be nice to have a regular update from Tech Therapy that lists out any potential bugs they're working to fix for the various browsers they support. Sometimes I wonder if I'm experiencing an issue simply because I use Firefox vs. Chrome.
Lisa Adams profile photo

Implementation

Agorapulse

Agorapulse 9.1
Based on 4 answers
Be sure of the game play mechanics you need to achieve your objectives, it will help significantly in setting up the game and creating the assets
Marianne Ho profile photo

Shoutlet (Discontinued)

No score
No answers yet
No answers on this topic

Alternatives Considered

Agorapulse

Before AgoraPulse, we were using Hootsuite for all of our social sharing. The Hootsuite platform lacked a lot of the customization that I desired and gave me little confidence in what each post would look like prior to publishing. I feel like the AgoraPulse platform is more aesthetically pleasing, easy to use, and customizable than other products that I've usesd. The customer support is also very responsive so I know any issues I encounter are quickly remedied.
Jay Selig profile photo

Shoutlet (Discontinued)

Shoutlet is infinitely more advanced than SocialMadeSimple. It is a much more complex and in-depth platform. We actually changed to SocialMadeSimple after Shoutlet and I miss how easy to use and advanced it was in comparison. It was a money decision but if they were the same price, I would absolutely insist we go back
Meg Ruggieri profile photo

Return on Investment

Agorapulse

  • AP has really helped us grow our audience by making the execution of content sharing and audience engagement scalable. It's hard to measure the specific impact of AP, since it was implemented at the beginning of our social media efforts (which was negligible prior to), but we've seen a continued positive trend month-over-month in reach, engagement and audience size since it's implementation.
Jason Glogau profile photo

Shoutlet (Discontinued)

  • Allows our small staff to provide our clients with world-class service and data.
  • Exponentially improved fan base expansion for our clients.
  • Rapid response for customer service issues for clients - allowing us to help our clients prevent their social media presence from becoming the Complaint Department, rather a true community of fans and supporters of a brand.
Dan Geary profile photo

Pricing Details

Agorapulse

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Agorapulse Editions & Modules

Edition
Medium$991
Large$1991
Enterprise$4991
X-Large$2991
  1. per installation
Additional Pricing Details
**Medium plan: 10 social profiles, 2 users **Large plan: 25 social profiles, 4 users **X-Large plan: 40 social profiles, 8 users **Enterprise plan: 60 profiles, 20 users

Shoutlet (Discontinued)

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Shoutlet (Discontinued) Editions & Modules

Additional Pricing Details

Add comparison