What users are saying about

AgoraPulse

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Top Rated
279 Ratings
19 Ratings

AgoraPulse

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Top Rated
279 Ratings
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Score 8.5 out of 101
19 Ratings
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Score 5.1 out of 101

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Likelihood to Recommend

AgoraPulse

AgoraPulse is well-suited to allowing you to organize and produce many posts between multiple platforms for your social media accounts. It allows for teamwork and simple assignment of projects among team members. It also enables easy collection of data and analytics and presentation of materials for proving ROI and strategizing future campaigns.
Alexandria Schultz profile photo

Viralheat

If social is a big part of your business in more departments than just marketing and communications (marcom), make sure to let the team know and ask how Viralheat can accommodate multiple users and departments. Viralheat was great during the evaluation process because they were willing to show us exactly what they could do for our company - they even customized accounts for us to show us the true value of signing on.
Jason Owen profile photo

Feature Rating Comparison

Listening/monitoring

AgoraPulse
8.1
Viralheat
Boolean keyword searches
AgoraPulse
7.8
Viralheat
Filtering out noise/spam
AgoraPulse
7.2
Viralheat
Sentiment analysis
AgoraPulse
9.1
Viralheat
Broad channel coverage
AgoraPulse
8.5
Viralheat

Publishing

AgoraPulse
8.1
Viralheat
Content planning and scheduling
AgoraPulse
8.8
Viralheat
Audience targeting
AgoraPulse
6.7
Viralheat
Content optimization
AgoraPulse
9.1
Viralheat
Workflow management
AgoraPulse
7.9
Viralheat

Engagement

AgoraPulse
7.6
Viralheat
Automated routing and prioritization
AgoraPulse
6.4
Viralheat
Customer interaction histories
AgoraPulse
8.4
Viralheat
Bulk actions
AgoraPulse
7.9
Viralheat

Marketing

AgoraPulse
7.6
Viralheat
Lead generation
AgoraPulse
6.6
Viralheat
Content marketing
AgoraPulse
9.1
Viralheat
Paid media management
AgoraPulse
8.2
Viralheat
Campaigns and promotions
AgoraPulse
6.7
Viralheat

Channel coverage/integration

AgoraPulse
8.6
Viralheat
Twitter
AgoraPulse
9.1
Viralheat
Facebook
AgoraPulse
8.9
Viralheat
Instagram
AgoraPulse
7.8
Viralheat

Reporting/analytics

AgoraPulse
7.3
Viralheat
Campaign success analytics
AgoraPulse
7.7
Viralheat
Real-time tracking
AgoraPulse
7.3
Viralheat
Competitor analysis
AgoraPulse
6.9
Viralheat

Account management

AgoraPulse
7.4
Viralheat
Role-based user permissions & privileges
AgoraPulse
8.3
Viralheat
Mobile access
AgoraPulse
6.6
Viralheat

Pros

  • My favorite feature is the ability to schedule a post to multiple platforms (i.e, Facebook, Twitter and LinkedIn) within one screen, but with the added bonus of being able to tweak each platform's post. That means custom URLs w/unique UTM codes, adjusted post length for different platforms, etc. A terrific feature.
  • The content queues are also wonderful. They allow me to find and distribute evergreen content at custom intervals without having to "reschedule" each time. Simply load up the content into a queue, set the days/times for each queue, and how many times you want that content to recycle and BOOM you're done.
  • Beyond that, they're always improving the platform. Each week some tweaks are made, which are announced in a blog post. The customer service is top notch, and they're humans -- meaning they're not just copying & pasting from a script, but they have personality and they listen. This goes a LONG way, and makes it easier to be patient with features that might not yet quite be there, or when there's an issue or unexpected change to an API that affects the platform.
Jason Glogau profile photo
  • Lead Identification - We use this feature heavily. In our industry people are always looking to feel more protected so we've found that these leads are often hotter than others.
  • Monitoring - They topic profiles allow us to monitor for specific keywords that matter to us and our business.
  • Cross-functional - Many people on different teams can seamlessly use this tool to communicate with one another. This saves us a lot of time and manual work.
Jason Owen profile photo

Cons

  • I'm not a fan of the way AgoraPulse pushes images to LinkedIn, which is as a link, rather than a native image. It leads to some clunky-looking posts.
  • One item I'd like to see, which I believe they're working on, is a unified inbox. Having all notifications in one place would make it easier to use as the primary means for responding to and engaging with our audience.
  • While the listening feature is awesome, it's fairly limited for Instagram. I wish there was the ability to create a search with filters based on language, or excluding words/hashtags, etc. There are hashtags I want to listen for, but the volume of nonsense and/or irrelevant posts that use those hashtags makes it difficult to weed through. A better advanced search function for that feature would be a huge benefit.
Jason Glogau profile photo
  • It would be great if we could customize reports since different departments use the tool.
  • The team & seat functionality is great, but there was just a little snag in the setup (an extra step that could be eliminated)
Jason Owen profile photo

Likelihood to Renew

AgoraPulse8.1
Based on 85 answers
It still has some imporvements to be made but it's a pretty good software for the price
Debbie Gillum profile photo
Viralheat8.3
Based on 13 answers
Very likely, our management doesn't like to change gears much when we're already educated on our current system. Also, it seems to be meeting all our needs for now.
No photo available

Usability

AgoraPulse9.0
Based on 8 answers
Usability is the strongest characteristic of AgoraPulse.
Richard Burgner profile photo
Viralheat9.1
Based on 1 answer
I found it really easy to use and I use it on a daily basis and can easily find my way around. It has the usability of a consumer application for an Enterprise product that does very complex things in a very elegant manner.
No photo available

Support

AgoraPulse9.2
Based on 9 answers
It's just excellent all around. Everyone is friendly and professional. Everyone seems empowered to make decisions and get things done. The communication is great.
Kris White profile photo
Viralheat8.8
Based on 2 answers
The customer success team clearly cares about how well we do. They are quick to get back to us and they always offer to jump on a screen share so we can understand and learn new features.
Jason Owen profile photo

Implementation

AgoraPulse9.1
Based on 4 answers
Be sure of the game play mechanics you need to achieve your objectives, it will help significantly in setting up the game and creating the assets
Marianne Ho profile photo
Viralheat8.2
Based on 1 answer
We were up and running within an hour.
Jason Owen profile photo

Alternatives Considered

To be quite honest, we tried Agorapulse first and liked it so much we decided to go with Agorapulse almost immediately. Ease of use, accessible and easily obtainable analytics were the selling points.Tried Hootsuite but it really did not match up in comparison. Did not like the analytics, and the multiple column social engagement panel was difficult to navigate and hard to learn.We wanted to go with Sprout Social, but it was too expensive for our budget.
Joey McNamara profile photo
ViralHeat surpasses the Hootsuite software in every way.
No photo available

Return on Investment

  • We saved thousand of dollars from switching from Hootsuite.
  • The platform pays for itself with half of one of our client's recurring fee.
  • We saved money from not getting additional reporting software.
Javier Velazquez profile photo
  • improved our ability to track our social media footprint
  • provided us with peace of mind on our company decision making process
  • Positively affect our investment in training new employees
No photo available

Pricing Details

AgoraPulse

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
AgoraPulse Editions & Modules
AgoraPulse
Edition
Small
$491
Medium
$991
Large
$1991
Enterprise
$2991
1. per installation
Additional Pricing Details
Agorapulse offers an enterprise plan for users with more than 30 Social Media accounts and/or needs for Facebook ads' comments monitoring.

AgoraPulse More Information

Viralheat

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Viralheat Editions & Modules
Viralheat
Additional Pricing Details

Viralheat More Information