Agorapulse vs Zoho Social

• The reporting covers all the metrics you need and allows you to modify the reports as you wish by downloading them as a PowerPoint file.
• One of the main things we love about AgoraPulse is that they seem to have high standards for their quality control and customer service. They don't roll out new features unless they work 100% and if there is an issue they are on top of it right away and with ample communication.
• No more wondering if you've seen every comment or message. AgoraPulse's system allows you to ensure you have responded to every item no matter what the client has done on their end.

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• Zoho Social is best for planning and scheduling social media posts.
• Also, it is perfect for collaboration with a marketing team for social media posts.
• Would recommend it for social media monitoring, too. With Zoho Social you can easily track your brand mentions in social media.

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• Notifications of usability updates could be handled better, and could be more timely.
• Notifications of usability issues could also be handled in a more timely manner.
• We would like to see integration with more social platforms, but we also understand the time consuming nature of that work...it would just be nice to have!

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• The Smart Q sometimes schedules posts too far in advance. I question the accuracy of the Smart Q because it does not seem to differentiate based on social network. Based on their recommendations, for the maximum engagement, I sometimes have to have two posts scheduled to go out at the same time.
• I am not quite sure about their collaborate tool. I am thinking that it is for teams to discuss and brainstorm social strategies and relationships.
• I do not find my Twitter posts being updated too often in the recent posts section. When I measure the Zoho Social reports against other vendor reports, some of the data seems to be missing. It is not within the reports themselves, but rather in their quick glance at recent posts. Again, I only found this happening in the Twitter Feed.

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• AP has really helped us grow our audience by making the execution of content sharing and audience engagement scalable. It's hard to measure the specific impact of AP, since it was implemented at the beginning of our social media efforts (which was negligible prior to), but we've seen a continued positive trend month-over-month in reach, engagement and audience size since it's implementation.

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• Saves time - reducing staff overhead.
• We have been able to adjust our postings for maximum exposure.
• Have not reliezed actual sales yet.
• We have not actually realized sales yet but expect to based on the postive impact to posting times.

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