What users are saying about
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Top Rated
425 Ratings
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Top Rated
174 Ratings

Agorapulse

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Top Rated
425 Ratings
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Score 8.6 out of 100

Zoho Social

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Top Rated
174 Ratings
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Score 9.1 out of 100

Likelihood to Recommend

Agorapulse

We have only used this as a small to medium sized team of about a dozen people managing less than a dozen social media accounts. It seems like it would work well for small as well as medium size teams to manage a larger number of accounts, and possibly even outside accounts, as for an agency. We were initially attracted by the platforms that Agorapulse supported (Facebook pages and groups, Instagram, Twitter, LinkedIn, and YouTube), as well as cost--Agorapulse was much, much cheaper than alternatives that supported all the platforms we were looking for, such as Hootsuite or Sprout Social. As a smaller team with limited resources trying to build our social media presence, this has been close to ideal.
Jerry Pietrzak | TrustRadius Reviewer

Zoho Social

Zoho Social works well when you need to post to multiple platforms at the same time. But there's not much room for customization. Say you're sharing the same link but on different platforms and your written post for Twitter, Facebook and Instagram is similar, but you want to customize the wording or hashtags for each platform. (Or fit the character count for Twitter.) You can't really customize each individual post even though you can schedule a post to run on all three platforms at the same time. I wish there was a way to customize individual posts for Facebook, Instagram and Twitter that are using the same link in one window all at the same time, and then schedule the posts at the same time. Otherwise, I have to schedule individual posts for Instagram, Facebook and Twitter, if there's slight differences between the posts, which doesn't end up saving me much time. If I want the post to be the same across all three platforms Zoho helps me save time. But if I need to make slight adjustments or customizations for each platform, it's not that much of a time saver
Christina Campodonico | TrustRadius Reviewer

Feature Rating Comparison

Listening/monitoring

Agorapulse
8.3
Zoho Social
8.4
Boolean keyword searches
Agorapulse
7.9
Zoho Social
Filtering out noise/spam
Agorapulse
7.6
Zoho Social
Sentiment analysis
Agorapulse
9.1
Zoho Social
7.9
Broad channel coverage
Agorapulse
8.5
Zoho Social
9.0

Publishing

Agorapulse
8.1
Zoho Social
8.8
Content planning and scheduling
Agorapulse
9.2
Zoho Social
9.2
Audience targeting
Agorapulse
7.5
Zoho Social
8.9
Content optimization
Agorapulse
7.3
Zoho Social
8.2
Workflow management
Agorapulse
8.5
Zoho Social

Engagement

Agorapulse
8.1
Zoho Social
9.2
Automated routing and prioritization
Agorapulse
7.8
Zoho Social
9.1
Customer interaction histories
Agorapulse
8.4
Zoho Social
9.2
Bulk actions
Agorapulse
8.0
Zoho Social

Marketing

Agorapulse
7.8
Zoho Social
9.0
Lead generation
Agorapulse
6.9
Zoho Social
9.0
Content marketing
Agorapulse
9.1
Zoho Social
9.0
Paid media management
Agorapulse
8.2
Zoho Social
Campaigns and promotions
Agorapulse
7.0
Zoho Social

Channel coverage/integration

Agorapulse
8.6
Zoho Social
9.0
Twitter
Agorapulse
8.8
Zoho Social
9.1
Facebook
Agorapulse
9.1
Zoho Social
9.3
LinkedIn
Agorapulse
9.2
Zoho Social
9.2
Google+
Agorapulse
9.1
Zoho Social
8.7
Instagram
Agorapulse
8.0
Zoho Social
9.0
Pinterest
Agorapulse
9.1
Zoho Social
YouTube
Agorapulse
6.8
Zoho Social

Reporting/analytics

Agorapulse
7.9
Zoho Social
8.8
Campaign success analytics
Agorapulse
8.2
Zoho Social
9.4
Real-time tracking
Agorapulse
7.9
Zoho Social
Competitor analysis
Agorapulse
7.7
Zoho Social
8.1

Account management

Agorapulse
8.1
Zoho Social
9.1
Role-based user permissions & privileges
Agorapulse
8.6
Zoho Social
9.0
Mobile access
Agorapulse
7.5
Zoho Social
9.1

Pros

Agorapulse

  • Customer Service - they have killer customer service. They are fast and super helpful, even when it is an issue with the social platform and not AP.
  • Calendaring tool - ability to approve, send for approval, etc.
  • Listening tool - ability to track mentions, tags, hashtags, etc.
  • Reporting - they have really excellent reports that I pull on a weekly basis for clients.
  • Tracks comments on ads you are running as well.
  • Did I mention customer service?
Janaye Steadman | TrustRadius Reviewer

Zoho Social

  • Dashboard - command center for all your social media accounts in one place. Great info and statistics at a glance.
  • Interaction - Zoho Social allows you to interact with people directly in real time, on any of the connected networks without having to login to that specific social media site. This saves time and allows you to really get into a good flow of interacting on social.
  • Multiple Brands - if you have multiple businesses, different locations, or manage accounts for clients, Zoho Social provides a really great way to monitor, manage, and interact, all from one login, for all of them. Very nice functionality.
Justin Angelson, Digital and AI Solution Expert | TrustRadius Reviewer

Cons

Agorapulse

  • I would like to see a grid preview for Instagram that allows you to drag and drop the order of the posts.
  • I would like to see the ability to provide a client a link to their planned/scheduled content for viewing and/or approval without the need to make them a member of the team.
  • I would like the ability to create and save hashtag groups for each profile.
Jennifer Herring | TrustRadius Reviewer

Zoho Social

  • The Smart Q sometimes schedules posts too far in advance. I question the accuracy of the Smart Q because it does not seem to differentiate based on social network. Based on their recommendations, for the maximum engagement, I sometimes have to have two posts scheduled to go out at the same time.
  • I am not quite sure about their collaborate tool. I am thinking that it is for teams to discuss and brainstorm social strategies and relationships.
  • I do not find my Twitter posts being updated too often in the recent posts section. When I measure the Zoho Social reports against other vendor reports, some of the data seems to be missing. It is not within the reports themselves, but rather in their quick glance at recent posts. Again, I only found this happening in the Twitter Feed.
Franklin D Rivera II | TrustRadius Reviewer

Likelihood to Renew

Agorapulse

Agorapulse 9.0
Based on 88 answers
The decision has been made. It's time to get to work--no steps back. I feel confident this product is well suited to help me make progress. I want to get down business and utilize the functionality of this product to meet my marketing goals. I feel very comfortable with the choice I have made.
Richard Burgner | TrustRadius Reviewer

Zoho Social

Zoho Social 9.6
Based on 2 answers
No answer on this topic is available.

Usability

Agorapulse

Agorapulse 8.1
Based on 12 answers
I think overall the computer interface is quite simple and easy, and reliable. But the mobile app is possibly the worst designed application I've ever seen for a social media management tool. It is clunky and more aesthetic than useful, with various glitches.
Heather Pratt | TrustRadius Reviewer

Zoho Social

Zoho Social 8.9
Based on 5 answers
We are really loving this tool for our business
Ira Moreland | TrustRadius Reviewer

Reliability and Availability

Agorapulse

Agorapulse 9.1
Based on 3 answers
Agorapulse occasionally has outages or shuts down. It never interferes with my use of the application or any of my posts
Ali Walton | TrustRadius Reviewer

Zoho Social

No score
No answers yet
No answers on this topic

Performance

Agorapulse

Agorapulse 8.4
Based on 2 answers
Agorapulse has generally had great performance. Occasionally I have issues with my videos being posted on Instagram. I still am not sure why. the format of the videos is the same as the videos that are going through.
Ali Walton | TrustRadius Reviewer

Zoho Social

Zoho Social 9.1
Based on 1 answer
No answer on this topic is available.

Support Rating

Agorapulse

Agorapulse 9.1
Based on 15 answers
I have reached out for support many times, and they are always fast and extremely helpful. I have only ever had one issue that was not resolved, and the only reason that one was not resolved is that Instagram is stupid when it comes to customer service and their platform. It was an issue with IG policies, not AP. But they still did all they could to help with it. They have to make up for FB/IG sucky customer service, and they do that in a big way.
Janaye Steadman | TrustRadius Reviewer

Zoho Social

No score
No answers yet
No answers on this topic

In-Person Training

Agorapulse

I did not train in person
Ali Walton | TrustRadius Reviewer

Zoho Social

No answers on this topic

Online Training

Agorapulse

Agorapulse 9.1
Based on 2 answers
The staff walked me through the whole platform and asked me if I had any questions. They were very helpful in answering any questions I had.
Ali Walton | TrustRadius Reviewer

Zoho Social

No score
No answers yet
No answers on this topic

Implementation Rating

Agorapulse

Agorapulse 8.6
Based on 6 answers
Be sure of the game play mechanics you need to achieve your objectives, it will help significantly in setting up the game and creating the assets
Marianne Ho | TrustRadius Reviewer

Zoho Social

Zoho Social 9.1
Based on 1 answer
No answer on this topic is available.

Alternatives Considered

Agorapulse

Before AgoraPulse, we were using Hootsuite for all of our social sharing. The Hootsuite platform lacked a lot of the customization that I desired and gave me little confidence in what each post would look like prior to publishing. I feel like the AgoraPulse platform is more aesthetically pleasing, easy to use, and customizable than other products that I've usesd. The customer support is also very responsive so I know any issues I encounter are quickly remedied.
Jay Selig | TrustRadius Reviewer

Zoho Social

Hootsuite was far too expensive and a bit complicated. We used Buffer for about a year and generally liked it. However, Zoho was less expensive and offered better insights into our brand's overall health. It would be nice if Zoho had Buffer's ability to post to multiple accounts at once while also creating individual content for each social media account (mostly due to Twitter and LinkedIn's word count limits.) Regardless, we're still happy with it.
Alexandra Tyler, LCSW, CCH | TrustRadius Reviewer

Scalability

Agorapulse

Agorapulse 5.7
Based on 2 answers
I'm not sure I understand what is meant by scalability.
Ali Walton | TrustRadius Reviewer

Zoho Social

Zoho Social 9.1
Based on 1 answer
No answer on this topic is available.

Return on Investment

Agorapulse

  • AP has really helped us grow our audience by making the execution of content sharing and audience engagement scalable. It's hard to measure the specific impact of AP, since it was implemented at the beginning of our social media efforts (which was negligible prior to), but we've seen a continued positive trend month-over-month in reach, engagement and audience size since it's implementation.
Jason Glogau | TrustRadius Reviewer

Zoho Social

  • Zoho Social has had a positive impact on our ROI. We use the analytics to guide us in our social media decisions, specifically where and when to spend our social budget. The analytics take out the guess work of what content works and what doesn't. We have a better understanding of our followers and what content they like to see from us.
Cindy Romanowski | TrustRadius Reviewer

Screenshots

Pricing Details

Agorapulse

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Agorapulse Editions & Modules

Edition
Medium$991
Large$1991
Enterprise$4991
X-Large$2991
  1. per installation
Additional Pricing Details
**Medium plan: 10 social profiles, 2 users **Large plan: 25 social profiles, 4 users **X-Large plan: 40 social profiles, 8 users **Enterprise plan: 60 profiles, 20 users

Zoho Social

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Zoho Social Editions & Modules

Edition
Free$01
Standard$102
Professional$503
  1. per user, per month
  2. 2 users, per month
  3. 5 users, per month
Additional Pricing Details
Add Ons Users at $10 / user / month Brands $10 / brand / month

Rating Summary

Likelihood to Recommend

Agorapulse
9.0
Zoho Social
9.3

Likelihood to Renew

Agorapulse
9.0
Zoho Social
9.6

Usability

Agorapulse
8.1
Zoho Social
8.9

Reliability and Availability

Agorapulse
9.1
Zoho Social

Performance

Agorapulse
8.4
Zoho Social
9.1

Support Rating

Agorapulse
9.1
Zoho Social

Online Training

Agorapulse
9.1
Zoho Social

Implementation Rating

Agorapulse
8.6
Zoho Social
9.1

Scalability

Agorapulse
5.7
Zoho Social
9.1

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