Airbrake vs. BugHerd vs. New Relic

Airbrake is very good at what it does, I don’t really have any criticism at all on that front. It’s less well-suited when bugfixing goes beyond the immediate error and means looking at a lot of context (particularly asynchronous context) like logs.

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BugHerd is excellent for tracking feedback on websites or other web-based material (such as our online courses, delivered via LMS): the ability to easily and quickly move from the kanban board to the site of the issue, the rich features (auto-screenshots with mark-up; comment threads; assignments and @-mentions; status tracking); and the company's responsiveness to requests makes them great to work with.

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New Relic its an excellent tool for monitoring services used on the SAAS universe, like web servers, relational and nosql dbms, reverse proxies, text databases, etc. Its also a powerful tool to monitor resource usage on said servers. However, its not well fitted to monitor custom services - if you need to generate alerts based on logs or database information, for example

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• Integration with most of languages and frameworks as well support via existing logging configs.
• Aggregations on occurrences which helps to understand and analyse issues better.
• Web UI displays all error related parameters which I never could have figured out in manual debugging.

• The screen capture tool is terrific and allows web-based issues to get added and uploaded without any saving, copying, or resizing.
• The widget that opens via a Chrome extension is intuitive and it's easy to toggle the feature on and off. If it's on, you can see all the other reported bugs on that page to help your team avoid multiple reports of the same issue.
• The way the tool creates a new ticket for each bug and then allows you to adjust the status on it is helpful.
• I enjoy the conversations and tagging features within each bug ticket.

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• It gives us insights of applications, infrastructure, clouds very well.
• The alerting system in New Relic helps us to easily identify the root cause which reduces the MTTR.
• It has new features related to AI which helps to troubleshoot any problem in a very short time it gives future predictions also.

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• We use Airbrake in conjunction with OpsGenie, but I feel like there could be more room for integration between the two.
• I think it would also be nice if there was a GitHub integration that would comment on recently merged error-prone PRs, currently, we need to dig into the error to find the commit.
• Generally, more integrations would be nice as people often forget about Airbrake when they are stressed out about an issue.

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• It would be nice if it offered more integrations.
• Workflow could be a little more sophisticated.

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• And while powerful, building tailored dashboards with organ-specific metrics (such as energy load variance across regions) can be difficult to navigate. The UI isn't as drag-and-drop easy, and query-based widgets typically involve some trial and error for non-devs.
• Alerts may be hypersensitive or over general. I We often get a spam of non-critical alerts while doing load testing, all overhauling to me alone and making it difficult to identify actual issues especially in energy systems where spikes are very common.
• With our expanding fleet of Iot devices, the per-host pricing model is becoming expensive, quickly. More detailed billing based on microservices, or that works at sensor level, would make it more adaptable for energy platforms.

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The only issue that we have had with New Relic is that the price might be a little expensive for smaller companies. The amount of data you store in New Relic impacts the cost, and can get away from you if you don't work closely with the vendor. Overall though the application is top notch.

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BugHerd is an easy-to-use, highly intuitive tool that fits seamlessly into our web development process. It is easy for all users to use, web developers, project managers, testers and clients. Clients are able to easily pin bugs and provide explanatory feedback that allows our team to fix what is broken and incorporate client feedback.

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I have given this much rating as I am used New Relic in different sectors and for different use cases like its K8s monitoring, infra monitoring, full stack monitoring as compare to other tools New Relic gives data in a formatted and connected way, and also it is giving us value for money. It also launches new features day by day which helps users to track the issue very quickly. It also supports OTel integrations which is the latest trend of observability tools. thats why I had given this much rating to New Relic.

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Never observed an outage

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there are times where browser cache will cause issues that require you to clear your browser before continuing.

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Truthfully, we have had very little need for BugHerd support, as the tool is intuitive and does not have many bugs of its own. They have a pretty solid help/FAQ section and their support people have been reasonably responsive the few times we have needed to contact customer support. We have had our issues resolved and questions answered.

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The support team has been really helpful and resolved most of the issues on time. However, for a couple of issues, several follow-ups were needed to elicit a reasonable response. The issue was deeply technical and could have been investigated only by their Architects, and bringing them into the ticket took longer than needed

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It's better to start by implementing New Relic in one project and test everything. Try to follow best recommended practices and read all the official documentation. Everything seems well tested. Then, start by installing agents to the rest of your projects and keep a close look to all logs and metrics New Relic gives you.

I love to use Airbrake and New Relic in conjunction. New Relic has better metrics and data that you can really dig into (especially for optimizations), but the error part has always been kinda meh. I fee like Airbrake has done an awesome job at this

It's better than everything else we've found. So far if we were going to find something better for us -- we'd probably need to make it ourselves.

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Data Dog has solutions that look more attractive, but not at their price point. We have also tried to build a solution straight from the Cloud, where our business is built, but some things are too hard to replicate. This shows that New Relic is useful and helps our efficiency.

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Agent deployment is easily integrated into our workflow. Adding the agent to new servers is quick and painless

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• Hugely reduced frontend errors in devices we don’t often test: means more conversions and sales
• Lets us know immediately when there is an error: shorter error durations also means higher sales
• Ultimately once we’ve solved all the most common bugs: more time for developers to focus on other things

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• Simple, easy bug and task tracking is the name of the game. At a glance you can see when in the queue a specific bug is and who is working on it.

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• We were able to quickly identify our most time consuming APIs. In some cases we were able to bring down times for some apis from 4s to 200ms.
• We were able to identify our slowest database queries and optimize them for quicker response times.

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