What users are saying about
4 Ratings
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Top Rated
174 Ratings
4 Ratings
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Score 7.2 out of 100

Google Voice

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Top Rated
174 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100

Likelihood to Recommend

Aircall

I think Aircall is suited for any company that needs to manage their phones easily - and especially if that phone is managed by multiple people. Being able to assign a voicemail to a specific user is so handy!
Anonymous | TrustRadius Reviewer

Google Voice

Google Voice is well suited for a team that would like its employees to text/call one number. When an employee confirms for a shift, or is running late, everyone on my team sees it, but only one person needs to respond. It's very helpful to have that visibility, especially so that everyone on the team knows that texts/calls are being responded to. It can be an issue however when an employee wants to speak to someone directly on the team, and tries calling that number only to get someone else picking up. But usually, we just direct the employee to that specific person's direct phone line, as the Google Voice number is not the phone number associated with the phone.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

Aircall
6.0
Google Voice
7.9
Hosted PBX
Aircall
8.0
Google Voice
8.2
Multi-level Interactive Voice Response (IVR)
Aircall
8.0
Google Voice
7.1
User templates
Aircall
5.0
Google Voice
8.0
Call reports
Aircall
5.0
Google Voice
7.7
Directory of employee names
Aircall
4.0
Google Voice
8.4

Call Management

Aircall
5.6
Google Voice
8.0
Answering rules
Aircall
7.0
Google Voice
7.3
Call recording
Aircall
9.0
Google Voice
8.0
Call park
Aircall
4.0
Google Voice
7.9
Call screening
Aircall
2.0
Google Voice
7.9
Message alerts
Aircall
6.0
Google Voice
8.7

VoIP system collaboration

Aircall
7.6
Google Voice
7.7
Audio conferencing
Aircall
7.6
Google Voice
7.9
Video conferencing
Aircall
Google Voice
7.2
Video screen sharing
Aircall
Google Voice
7.3
Instant messaging
Aircall
Google Voice
8.3

Mobile apps

Aircall
7.5
Google Voice
8.7
Mobile app for iOS
Aircall
7.5
Google Voice
8.9
Mobile app for Android
Aircall
Google Voice
8.6

Pros

Aircall

  • Support line
  • Shared inboxes
  • Support
  • Implementation
Anonymous | TrustRadius Reviewer

Google Voice

  • Google Voice has been great for setting up additional phone lines and numbers.
  • The voicemail inbox is a great feature and you can see when messages come in online and listen to the messages from your computer.
  • Google Voice allows us to have multiple phone numbers and lines for specific business purposes.
Anonymous | TrustRadius Reviewer

Cons

Aircall

  • The mobile app should have all the same features of the desktop app including being able to add multiple callers to one call.
  • I wish Aircall had texting so we could integrate one phone system with our CRM (HubSpot).
Anonymous | TrustRadius Reviewer

Google Voice

  • I think there is room to improve with regards to call forwarding.
  • I wish there were a concise way to know if the call was to your Google Voice number or your personal number before answering the call.
  • when I add a contact to my account on the web it doesn't seem to sync with my phone even though the same email address is logged in.
Ben Caplan | TrustRadius Reviewer

Likelihood to Renew

Aircall

No score
No answers yet
No answers on this topic

Google Voice

Google Voice 9.2
Based on 7 answers
It's user friendly, how to use it is self explanatory, they support all their own options while someone like Phone Booth uses a third party. I can cancel Google Voice anytime and I choose how much I spend with Google Voice
Karrie Newton | TrustRadius Reviewer

Usability

Aircall

No score
No answers yet
No answers on this topic

Google Voice

Google Voice 8.9
Based on 8 answers
I haven't had problems with dropped calls, bad reception, lost recordings - everything works the way it should. The iOS app is easy to use, and the process is easy to explain to other people. It's also the cheapest way I've found to call internationally - I've used it to interview people from London and Austraila.
Rob Gokee | TrustRadius Reviewer

Support Rating

Aircall

Aircall 9.7
Based on 3 answers
They were prompt, actually listened to what our problems were, and whether or not the product had a solution I felt heard and was responded to honestly.
Anonymous | TrustRadius Reviewer

Google Voice

Google Voice 7.1
Based on 36 answers
I give them a 6/10 because while they are well-intentioned and answer the phone if you have complex technical issues or questions they may not be able to help you. To be fair this may have just been my experience, but IMHO I think google should choose a new company for their tech support or start doing it themselves.
Sam Shearin | TrustRadius Reviewer

Implementation Rating

Aircall

No score
No answers yet
No answers on this topic

Google Voice

Google Voice 9.9
Based on 2 answers
It is a pretty seamless program to transfer to, even for people who either have little experience with these programs or people who were stuck on Skype
Reita Silvis | TrustRadius Reviewer

Alternatives Considered

Aircall

We previously used Grasshopper. It was cumbersome and the web option was not user-friendly. It did incorporate texting but would not integrate with our CRM so we switched to Aircall. Aircall's interface is nicer to use and we are happy with the switch.
Anonymous | TrustRadius Reviewer

Google Voice

I use Google Voice personally and it works great with my Google account. At work, I have a RingCentral account and while it might have more features, I find it more cumbersome to use. The app isn't as polished. The voicemail transcription is pretty good, but not as smooth. Overall, RingCentral works fine, but I wouldn't choose it given the option.
Anonymous | TrustRadius Reviewer

Return on Investment

Aircall

  • The shared inbox was great and gave our customers an amazing experience.
  • The lack of integration with our CRM made it tough for our sales reps to organize it.
  • Connectivity made for a lot of dropped calls.
Anonymous | TrustRadius Reviewer

Google Voice

  • Google Voice has saved us a lot of time in regards to overall productivity.
  • Google Voice allows us to operate at a greater scale than without it.
  • Google voice allows us to track which advertisements are working best.
  • Google Voice allows us to spend less time listening to voicemails.
Justin McClelland | TrustRadius Reviewer

Pricing Details

Aircall

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Google Voice

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Aircall
6.5
Google Voice
8.7

Likelihood to Renew

Aircall
Google Voice
9.2

Usability

Aircall
Google Voice
8.9

Support Rating

Aircall
9.7
Google Voice
7.1

Implementation Rating

Aircall
Google Voice
9.9

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