What users are saying about
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Top Rated
912 Ratings
58 Ratings
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Score 8.8 out of 100

SurveyMonkey

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Top Rated
912 Ratings
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Score 8 out of 100

Feature Set Ratings

  • Alchemer (formerly SurveyGizmo) ranks higher in 6 feature sets: Survey Format & Appearance, Survey Content, Survey Logic, Survey Reporting & Analytics, Survey Administration & Security, Survey Distribution

Survey Format & Appearance

8.3

Alchemer (formerly SurveyGizmo)

83%
7.3

SurveyMonkey

73%
Alchemer (formerly SurveyGizmo) ranks higher in 3/3 features

Survey templates

8.1
81%
12 Ratings
7.8
78%
72 Ratings

Themes

7.5
75%
13 Ratings
6.9
69%
65 Ratings

Custom logo/branding

9.2
92%
12 Ratings
7.1
71%
64 Ratings

Survey Content

8.7

Alchemer (formerly SurveyGizmo)

87%
7.9

SurveyMonkey

79%
Alchemer (formerly SurveyGizmo) ranks higher in 3/3 features

Changes to live survey

8.3
83%
14 Ratings
8.0
80%
59 Ratings

Question design help

8.7
87%
13 Ratings
7.4
74%
69 Ratings

Multiple question types

9.1
91%
14 Ratings
8.3
83%
75 Ratings

Survey Logic

8.3

Alchemer (formerly SurveyGizmo)

83%
7.8

SurveyMonkey

78%
Alchemer (formerly SurveyGizmo) ranks higher in 1/1 features

Survey logic flexibility

8.3
83%
14 Ratings
7.8
78%
69 Ratings

Survey Reporting & Analytics

8.0

Alchemer (formerly SurveyGizmo)

80%
7.7

SurveyMonkey

77%
Alchemer (formerly SurveyGizmo) ranks higher in 4/5 features

Response tracking

8.5
85%
14 Ratings
8.0
80%
74 Ratings

Data export

8.0
80%
14 Ratings
7.9
79%
71 Ratings

Standard reports

7.3
73%
14 Ratings
7.7
77%
74 Ratings

Custom reports

8.0
80%
13 Ratings
7.5
75%
61 Ratings

Analytics

8.1
81%
12 Ratings
7.4
74%
63 Ratings

Survey Administration & Security

8.5

Alchemer (formerly SurveyGizmo)

85%
7.9

SurveyMonkey

79%
Alchemer (formerly SurveyGizmo) ranks higher in 2/2 features

Access controls

8.0
80%
11 Ratings
8.0
80%
63 Ratings

Compliance

8.9
89%
11 Ratings
7.8
78%
54 Ratings

Survey Distribution

8.4

Alchemer (formerly SurveyGizmo)

84%
7.1

SurveyMonkey

71%
Alchemer (formerly SurveyGizmo) ranks higher in 2/2 features

Vendor-offered crowdsourcing

8.6
86%
6 Ratings
7.2
72%
29 Ratings

Respondent restrictions

8.2
82%
13 Ratings
7.0
70%
42 Ratings

Attribute Ratings

  • Alchemer (formerly SurveyGizmo) is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

8.5

Alchemer (formerly SurveyGizmo)

85%
14 Ratings
7.3

SurveyMonkey

73%
104 Ratings

Likelihood to Renew

Alchemer (formerly SurveyGizmo)

N/A
0 Ratings
8.9

SurveyMonkey

89%
27 Ratings

Usability

8.8

Alchemer (formerly SurveyGizmo)

88%
5 Ratings
8.3

SurveyMonkey

83%
38 Ratings

Availability

Alchemer (formerly SurveyGizmo)

N/A
0 Ratings
10.0

SurveyMonkey

100%
2 Ratings

Performance

Alchemer (formerly SurveyGizmo)

N/A
0 Ratings
6.0

SurveyMonkey

60%
2 Ratings

Support Rating

7.7

Alchemer (formerly SurveyGizmo)

77%
5 Ratings
6.9

SurveyMonkey

69%
38 Ratings

Implementation Rating

Alchemer (formerly SurveyGizmo)

N/A
0 Ratings
10.0

SurveyMonkey

100%
4 Ratings

Likelihood to Recommend

Alchemer (formerly SurveyGizmo)

SurveyGizmo works extremely well as a platform for receiving survey responses. As a survey/business analytics tool, the platform offers extensive options for customization and deployment of professional questionnaires. Our team has found SurveyGizmo to be extremely well suited for the modern administrative employee. Surveys are relatively easy to create, deploy, and manage responses in real time. Furthermore, monitoring / managing the results enables businesses to provide any necessary follow-up based on key results. Our team spends quite a bit of time testing out survey tools and have found SurveyGizmo to be a solid option for the needs of our team. Furthermore, we have recommended the platform to other departments within our organization that have uniquely different skillsets from our own. Overall, we see SurveyGizmo as a tool that can be used across most organizational teams if implemented with the specific user-experience in mind.
Joshua Melder | TrustRadius Reviewer

SurveyMonkey

SurveyMonkey really excels in the survey design aspect of the surveying process. They have so many different question types that you can use to create your questions. The analytics and reporting are basic but ok for those wanting simple insights into their survey answers. Their free plan should suffice for any business that needs the fundamentals of surveying - i.e. survey builder, sharing, and viewing answers.
Brandon Lai | TrustRadius Reviewer

Pros

Alchemer (formerly SurveyGizmo)

  • Attaching images! Survey Gizmo makes attaching images from surveys a breeze. I've tried other popular survey tools and it can be difficult for users to submit images as part of their survey (e.g. some only allow 1 picture per question, whereas Survey Gizmo allows a range for you to select from)
  • Easy and intuitive survey building.
  • Pretty good out-of-the-box survey analysis.
Anonymous | TrustRadius Reviewer

SurveyMonkey

  • SurveyMonkey templates have made it very user-friendly. It is very efficient to create a survey.
  • I love that they have multiple ways to answer questions. For example, short answer, paragraph, and radio buttons to name a few.
  • The surveys are very easy to share. You can import a large list of email addresses or free type just a few.
  • I like that you can test the survey before sending it out live. I send it to myself to verify how it will look and feel to the end-user.
Tiffany Consalvo | TrustRadius Reviewer

Cons

Alchemer (formerly SurveyGizmo)

  • Duplicate protection needs improvement. Anyone who would like to start a survey and finish at a later time is unable to which limits total survey responses.
  • Password protection option can be a challenge when uploading spreadsheets with pre-populated data.
  • Logic and piping options for questions can be difficult when designing more complicated and in-depth surveys, which requires a lot of testing.
  • Follow-up surveys do not provide an option for survey takers to review their previous survey responses, which may provide less accurate data when comparing individuals across multiple surveys.
  • Would like the option to link surveys together in order to more easily track data from individuals across multiple surveys and save previous survey data.
Anonymous | TrustRadius Reviewer

SurveyMonkey

  • Recognizing that there are more limitations when it comes to a mobile interface vs. a desktop interface, I would love to see more profound levels of programming functionality on the mobile side.
  • It would be helpful to have better access to greater levels of third-party results analysis, particularly as it relates to open-ended questions and answers.
  • As an admin, it would be very cool if SurveyMonkey were able to use AI to match the survey we're building (questions, topics, target respondents, etc.) to existing results that might negate the need to ask certain questions in our surveys.
Anonymous | TrustRadius Reviewer

Pricing Details

Alchemer (formerly SurveyGizmo)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$0

Alchemer (formerly SurveyGizmo) Editions & Modules

Edition
Collaborator$491
Professional$1491
Full Access$2491
Enterprise and BusinessContact for quote
  1. per month
  2. none
Additional Pricing Details

SurveyMonkey

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$0

SurveyMonkey Editions & Modules

Edition
Business Plan - Team Advantage27.001
Business Plan - Team Premier89.001
EnterpriseContact Sales
Personal Plan - Standard Monthly99.003
Personal Plan - Advantage Annual34.004
Personal Plan - Premier Annual119.004
  1. Per User Per Month (billed annually)
  2. none
  3. Per User Per Month (billed monthly)
  4. Per User Per Month (billed annually)
Additional Pricing Details

Likelihood to Renew

Alchemer (formerly SurveyGizmo)

No score
No answers yet
No answers on this topic

SurveyMonkey

SurveyMonkey 8.9
Based on 27 answers
Compared to other competitors in the market (including a few I've used internally), if you're looking for a survey application, this one does the job and it's quite inexpensive too. Considering the fact that it comes with a handy mobile application too (on iOS and Android), you also get flexibility thrown in the deal too.
Ben Donkor | TrustRadius Reviewer

Usability

Alchemer (formerly SurveyGizmo)

Alchemer (formerly SurveyGizmo) 8.8
Based on 5 answers
The feature sets, agility, and flexibility remain approachable and incredibly powerful. Support is also very responsive and top notch. Overall, with a bit of basic foundational skills, there are seemingly an unlimited number of use cases for which Alchemer can be leveraged.
Jonathan Eichorst | TrustRadius Reviewer

SurveyMonkey

SurveyMonkey 8.3
Based on 38 answers
SurveyMonkey should suffice for most simple use cases to collect responses or feedback from clients. The templates that they offer are helpful as well as the guidance on question formulation. If you just need a stand alone software to distribute and collect surveys, then SurveyMonkey will meet your needs.
Anonymous | TrustRadius Reviewer

Performance

Alchemer (formerly SurveyGizmo)

No score
No answers yet
No answers on this topic

SurveyMonkey

SurveyMonkey 6.0
Based on 2 answers
still to many limitations for more complex surveys --skips, filtered questions, etc.
Jeannette Saquet | TrustRadius Reviewer

Support Rating

Alchemer (formerly SurveyGizmo)

Alchemer (formerly SurveyGizmo) 7.7
Based on 5 answers
Every once in awhile, it is necessary to solicit support. On those occasions, support is extremely responsive and supportive. It has been my experience that [if] they can't walk you through the desired endpoint, they will take a look at your build and remedy for you.
Jonathan Eichorst | TrustRadius Reviewer

SurveyMonkey

SurveyMonkey 6.9
Based on 38 answers
I haven’t used the support function yet, but I have had colleagues that have and the issues they’ve faced have been resolved super quickly. They also have said the support people they have come in contact with have been extremely friendly. Those two things are what made me choose my rating
Betsy Scruggs | TrustRadius Reviewer

Implementation Rating

Alchemer (formerly SurveyGizmo)

No score
No answers yet
No answers on this topic

SurveyMonkey

SurveyMonkey 10.0
Based on 4 answers
Implementation not required.
Rachel Biederman | TrustRadius Reviewer

Alternatives Considered

Alchemer (formerly SurveyGizmo)

I liked the interface for SurveyGizmo much more than Qualtrics. You knew a question was adjusted in SurveyGizmo and wouldn't change, but with Qualtric's interface, you had to refresh the account several times sometimes to ensure the question would work appropriately. Also, with SG, there were a lot of easier capabilities, such as changing missing values in bulk, required questions in bulk, etc.
Rebecca Lynn Kouroupis | TrustRadius Reviewer

SurveyMonkey

SurveyMonkey is easier to customize and provides much more in depth analytics. SurveyMonkey also provides better templates providing us with a better presentation to our employees. SurveyMonkey also comes with a more trustworthy platform that ensures confidentiality, which is incredibly important to our employees and means we're getting more reliable results from the surveys.
Caroline Dobson | TrustRadius Reviewer

Return on Investment

Alchemer (formerly SurveyGizmo)

  • It has always delivered on all our business objectives. I think that the reason why it's a bit [more] expensive than other providers.
  • It has helped us to optimize resources especially man hours involved in survey design.
  • It has been a valuable partner in almost all [of] our uses.
Anonymous | TrustRadius Reviewer

SurveyMonkey

  • We use this to survey vendors after a trade show and their comments to me have helped improve other shows. I don't have hard numbers but I know our vendors, some of whom are associate members, are very happy to give this feedback because it helps their ROI too.
  • I know it has saved us employee time as we aren't sifting through email responses and entering them into a spreadsheet. SurveyMonkey does that for us.
  • We often need to do quick polls to our members to make decisions. This makes them feel like they are getting value for their membership dues that they pay our association.
Megan Abbott | TrustRadius Reviewer

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