AnyDesk vs. Google Voice

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
AnyDesk
Score 8.4 out of 10
N/A
AnyDesk Software in Stuttgart offers their eponymous remote desktop software, designed to provide resilient remote access even with poor network access.
$274.80
per year 1 licensed user with 3 login devices
Google Voice
Score 7.9 out of 10
N/A
Google Voice is a free IP telephony service that provides users with one phone number that can be forwarded to multiple phones or devices. It includes features such as call forwarding, voicemail translation, text messaging, and voice calls. Fees may apply for international calling.
$10
per month
Pricing
AnyDeskGoogle Voice
Editions & Modules
Solo
$22.90
per month (billed annually) 1 licensed user with 3 login devices
Standard
$35.90
per month (billed annually) 20 licensed users in a team
Advanced
$79.90
per month (billed annually) 100 licensed users in a team
Enterprise
Custom
per year billed annually
Starter
$10
per user/per month
Standard
$20
per user/per month
Premier
$30
per user/per month
Offerings
Pricing Offerings
AnyDeskGoogle Voice
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsAnyDesk is free for personal use and offers a limited set of features and support. Professional users need a license. Only the initiator of a session needs a license, participants are free.
More Pricing Information
Community Pulse
AnyDeskGoogle Voice
Features
AnyDeskGoogle Voice
Remote Administration
Comparison of Remote Administration features of Product A and Product B
AnyDesk
8.6
62 Ratings
9% above category average
Google Voice
-
Ratings
Screen sharing9.460 Ratings00 Ratings
File transfer9.161 Ratings00 Ratings
Instant message8.754 Ratings00 Ratings
Secure remote access with Smart Card authentication9.217 Ratings00 Ratings
Access to sleeping/powered-off computers7.043 Ratings00 Ratings
Over-the-Internet remote session8.958 Ratings00 Ratings
Initiate remote control from mobile8.250 Ratings00 Ratings
Remote management of servers & workstations8.847 Ratings00 Ratings
Remote Active Directory® management8.538 Ratings00 Ratings
Centralized management dashboard8.546 Ratings00 Ratings
Session record8.852 Ratings00 Ratings
Annotations7.644 Ratings00 Ratings
Monitoring and Alerts8.432 Ratings00 Ratings
Multi-platform remote control8.953 Ratings00 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
AnyDesk
-
Ratings
Google Voice
5.2
53 Ratings
43% below category average
Hosted PBX00 Ratings6.025 Ratings
Multi-level Interactive Voice Response (IVR)00 Ratings3.027 Ratings
User templates00 Ratings1.419 Ratings
Call reports00 Ratings6.846 Ratings
Directory of employee names00 Ratings9.027 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
AnyDesk
-
Ratings
Google Voice
8.4
67 Ratings
1% above category average
Answering rules00 Ratings8.546 Ratings
Call recording00 Ratings8.352 Ratings
Call park00 Ratings6.422 Ratings
Call screening00 Ratings10.060 Ratings
Message alerts00 Ratings9.065 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
AnyDesk
-
Ratings
Google Voice
7.5
44 Ratings
7% below category average
Video conferencing00 Ratings6.222 Ratings
Audio conferencing00 Ratings7.839 Ratings
Video screen sharing00 Ratings8.014 Ratings
Instant messaging00 Ratings8.027 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
AnyDesk
-
Ratings
Google Voice
7.0
63 Ratings
14% below category average
Mobile app for iOS00 Ratings6.745 Ratings
Mobile app for Android00 Ratings7.351 Ratings
Best Alternatives
AnyDeskGoogle Voice
Small Businesses
Getscreen.me
Getscreen.me
Score 9.6 out of 10
CloudTalk
CloudTalk
Score 7.5 out of 10
Medium-sized Companies
Remote Desktop Manager
Remote Desktop Manager
Score 9.5 out of 10
CloudTalk
CloudTalk
Score 7.5 out of 10
Enterprises
Remote Desktop Manager
Remote Desktop Manager
Score 9.5 out of 10
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
AnyDeskGoogle Voice
Likelihood to Recommend
9.0
(50 ratings)
9.0
(71 ratings)
Likelihood to Renew
9.8
(5 ratings)
9.3
(7 ratings)
Usability
9.1
(31 ratings)
9.0
(9 ratings)
Support Rating
8.5
(14 ratings)
7.0
(35 ratings)
Implementation Rating
9.0
(1 ratings)
10.0
(2 ratings)
Configurability
8.0
(1 ratings)
-
(0 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
7.0
(1 ratings)
Professional Services
-
(0 ratings)
7.0
(1 ratings)
User Testimonials
AnyDeskGoogle Voice
Likelihood to Recommend
AnyDesk Software
Quick connection with pre-set clients, where you can connect with or without a password, and even turn on your computer if you have it configured that way. When connecting to multiple devices, managing several windows can be confusing when, in my opinion, it could be better managed by tabs with the connections listed sequentially for visual identification.
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Google
I do think Google Voice works well for organizations that do not have a support team meant to provide regular telephone support, and instead do so on an ad hoc basis. I would not recommend it for high-volume call activities, such as SDR motions.
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Pros
AnyDesk Software
  • It allows you to troubleshoot and fix system issues remotely
  • It enables you to give online training and presentations to your team and record it for future use.
  • It enhances you remote support experience with advanced tools
  • It offers affordable remote support solution
  • It offers higher availability
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Google
  • Google Voice has been great for setting up additional phone lines and numbers.
  • The voicemail inbox is a great feature and you can see when messages come in online and listen to the messages from your computer.
  • Google Voice allows us to have multiple phone numbers and lines for specific business purposes.
Read full review
Cons
AnyDesk Software
  • we should be able to connect from windows to iphone or ipad, it is now possible to connect to ipad or iphone. AnyDesk can work on this.
  • the field where we enter remote address should be more visible. New user cannot find where to enter the remote address that takes some time to connect. AnyDesk should change the placement of it.
  • If we can change the colour theme of the UI that will be an addon thing. when you daily use AnyDesk you get bored of the same UI.
  • Just like a Xmax UI. Any desk should constantly change somethings which makes the UI visually appealing.
Read full review
Google
  • There has not been much innovation since the initial release.
  • It doesn't handle SMS well.
  • It does not natively integrate with CRM without legacy complication
  • It is not supported by Google as it once was
  • Call Recording is non-existent
  • Call-Tree or Virtual Auto-Attendant needs are not available
Read full review
Likelihood to Renew
AnyDesk Software
This is the best remote access tool to any pc/laptop/desktop. We can make sure that we are 24/7 monitored, connected and if any technical problem arises, there can be a solution remotely with the help of AnyDesk. As AnyDesk has a remote access tool, it is easy to show clients how to do simple technical tasks on their remote pc/laptop just by loggin in from abroad
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Google
Google Voice has been invaluable for us in our effort to provide exceptional customer service. With Google Voice, we have been able to increase our customer interactions while reducing the wait time to reach a live person on our team. We couldn't be more pleased with the way things have worked out since implementing Google Voice.
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Usability
AnyDesk Software
I would like to rate it 9 out of 10 stars because the software has significantly simplified the interaction process for us. Additionally, knowledge sharing and team support can be accomplished in just a few seconds through video conferencing and screen sharing. The physical movement of manpower has been minimised after installing this software in our business.
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Google
I think it works really well in the arena it operates in, but not so well in areas where an enterprise system would be more appropriate. It's great for quick solutions that just work, but not so much for more complex call management tasks.
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Support Rating
AnyDesk Software
I didn't have any technical problems and I didn't suffer from bugs or errors. Customer service has improved a lot and I no longer need to leave the office to go to the user's computer. With AnyDesk I install and remove programs, printers, scanners, settings in general. Screen sharing is excellent and without delays. Overall, I recommend and approve AnyDesk.
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Google
They do not offer support unless you have the Business account for Google Voice under G Suite. This is tough, because Google doesn't really have a customer support team for this service, so when it gets shut down for a few hours, we have no choice but to wait it out. But this doesn't happen that often, which is great.
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Implementation Rating
AnyDesk Software
Its easy to implement
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Google
It is a pretty seamless program to transfer to, even for people who either have little experience with these programs or people who were stuck on Skype
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Alternatives Considered
AnyDesk Software
Getscreen.me connects remotely directly from your browser, it's very convenient - no need to explain to customers what and how to install. Also, it has a very user-friendly interface. They also have all the necessary features for remote access (file sharing, WoL, black screen, session recording) and are significantly cheaper.
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Google
The integrations of Google Voice with all our devices are flawless, Android, iOS, Windows, Linux and Mac. Also, the call performance is far superior on wifi as well as on mobile data. With Skype, we had several problems with personal accounts, performance issues, and in general, it felt awkward to use it.
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Contract Terms and Pricing Model
AnyDesk Software
No answers on this topic
Google
Google Voice should be also be use to those who have difficulty in speaking English. So the contract term will need to be a little strict as Google Voice is used in navigations as the part of GPRS navigation is personal. The private data need to be in control much more securely and safely.
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Professional Services
AnyDesk Software
No answers on this topic
Google
It help to connect with the products that we use as a part. We need to get in touch with our professional world. It is like a tool that helps us to get in touch with everything from A to Z in our professional careers. So we need to be in touch with everything as linearly as the jpb can be done.
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Return on Investment
AnyDesk Software
  • It helps us reduce in-person visits, saving time and money.
  • Being able to serve more than one client at a time is very profitable because, whereas before it was one agent per client in person, now that everything is online, productivity is multiplied
Read full review
Google
  • Cost for Google Voice is stellar, starting at $10/mo per user.
  • While it doesn't offer a new Audio/Video conferencing solution it does integrate with GSuite so it makes use of Google Calendar and Hangouts/ Google Meet.
  • Gets the employee's to use their company phone numbers more as texting is easy and deployment is simple.
  • The cell phone app is reliable and easy to deploy.
Read full review
ScreenShots