What users are saying about
42 Ratings
70 Ratings
42 Ratings
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Score 9.3 out of 100
70 Ratings
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Score 7.4 out of 100

Likelihood to Recommend

AnyDesk

AnyDesk is an appropriate software for use by us to resolve technical ticket tickets made by users of the organization. Whenever there is a problem or request to install something on the workstation, IT is triggered and we use this tool to resolve the online and remote ticket. Service is fast, agile and we use it to install software, printers, check files, shares, windows settings, and other things.
José Carvalho | TrustRadius Reviewer

Kaseya VSA

If the software functioned as it was intended, it would be probably a 7 out of 10. It lacks the majority of customization that SolarWinds N-central supplies, but also supports some customization that other solutions we have tried do not.Again, if the software didn't consistently break, the ability to implement automated scripting via PowerShell and the capacity to manage 10+ endpoints at once in different windows is great.
Ben Blissett | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

AnyDesk
8.7
Kaseya VSA
Screen sharing
AnyDesk
9.0
Kaseya VSA
File transfer
AnyDesk
8.5
Kaseya VSA
Instant message
AnyDesk
8.4
Kaseya VSA
Secure remote access with Smart Card authentication
AnyDesk
8.8
Kaseya VSA
Access to sleeping/powered-off computers
AnyDesk
9.0
Kaseya VSA
Over-the-Internet remote session
AnyDesk
9.2
Kaseya VSA
Initiate remote control from mobile
AnyDesk
7.9
Kaseya VSA
Remote management of servers & workstations
AnyDesk
9.2
Kaseya VSA
Remote Active Directory® management
AnyDesk
8.9
Kaseya VSA
Centralized management dashboard
AnyDesk
8.6
Kaseya VSA
Session record
AnyDesk
8.4
Kaseya VSA
Annotations
AnyDesk
8.6
Kaseya VSA
Monitoring and Alerts
AnyDesk
8.5
Kaseya VSA
Multi-platform remote control
AnyDesk
9.0
Kaseya VSA

Pros

AnyDesk

  • Easy to use.
  • You can choose an alias for your machine instead of a number ID.
  • It has a good mobile app.
  • It does not consume much RAM or slow down the machine upon startup.
Anonymous | TrustRadius Reviewer

Kaseya VSA

  • Being able to see systems that are not within the local network allows us to be able to troubleshoot and work with the end users no matter where they are or where we are as it is cloud based.
  • Several functions can be "automated" so staff do not have to keep going back and scanning for updates, push Windows updates and or push sensor updates.
  • VSA offers a variety of system information about all of the assets that have the endpoints installed on them so we can easily see the system specs without having to actually connect to them and pull up the SysInfo on each unit.
Allan Eisenhauer | TrustRadius Reviewer

Cons

AnyDesk

  • The user's have capabilities to disable it so when we try to do a remote session, it shows user offline. It would be nice to have the administrator control over it.
Anonymous | TrustRadius Reviewer

Kaseya VSA

  • Support - Like all other competitors support is OK but the product is robust enough to reduce support requirements.
  • Customer Service - another team that is a bit poor especially when the issue involves multiple departments. Otherwise, the direct rep is very friendly and professional.
Richard Trivedi | TrustRadius Reviewer

Likelihood to Renew

AnyDesk

No score
No answers yet
No answers on this topic

Kaseya VSA

Kaseya VSA 10.0
Based on 1 answer
Excellent product with easy learning curve
Anonymous | TrustRadius Reviewer

Usability

AnyDesk

AnyDesk 9.5
Based on 2 answers
AnyDesk is a complete solution for remote access and control. AnyDesk provides better navigation and UI when compared with other similar software. AnyDesk helped me a lot at times when I've been working from home. The only disadvantage I found is when the network connection is weak. It needs to be managed properly.
Anonymous | TrustRadius Reviewer

Kaseya VSA

No score
No answers yet
No answers on this topic

Support Rating

AnyDesk

AnyDesk 9.3
Based on 15 answers
I didn't have any technical problems and I didn't suffer from bugs or errors. Customer service has improved a lot and I no longer need to leave the office to go to the user's computer. With AnyDesk I install and remove programs, printers, scanners, settings in general. Screen sharing is excellent and without delays. Overall, I recommend and approve AnyDesk.
João Mauricio | TrustRadius Reviewer

Kaseya VSA

Kaseya VSA 7.9
Based on 15 answers
It was lots of back and forth email communication whenever I tried to solve my connection issues. I would send them detailed logs of the date, time, computer, and more of when I was experiencing connection issues. All I would get is an email back a few days later saying that they didn't find an issue in the service
Anonymous | TrustRadius Reviewer

Alternatives Considered

AnyDesk

AnyDesk is a low-storage device so you can tell the client to download it anywhere you are connected with the internet and it will get installed very quickly. The screen sharing in this application is very clean and resolution quality is high, you can only access once the client device accepts it, which means a secure remote access from this application.
Anonymous | TrustRadius Reviewer

Kaseya VSA

There are other products that do some of what Kaseya does, but I've not personally worked with another product that does everything Kaseya does. Sure there are plenty of remote control products, but products that do as much as Kaseya are few and far between. Hard to go wrong with the sheer scope of functionality!
Racey Cave | TrustRadius Reviewer

Return on Investment

AnyDesk

  • Easy access to client devices which is a very positive impact on our institute.
  • According to overall business objectives this has helped us have frequent and easy communication with our customers to tackle issues.
  • Negative impact is nothing but only a minor thing is that you need to be connected every time with the internet.
Anonymous | TrustRadius Reviewer

Kaseya VSA

  • ROI with Kaseya Virtual System Administrator (VSA) has been great since our and our customer's IT infrastructure reliability has greatly improved.
  • Better utilization of IT resources.
  • Enabled us to sell another service by enabling us to start an RMM division and generate additional revenue.
Anonymous | TrustRadius Reviewer

Pricing Details

AnyDesk

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

AnyDesk Editions & Modules

Edition
Lite10.991
Professional20.991
Power52.491
  1. per month
Additional Pricing Details

Kaseya VSA

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Kaseya VSA Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

AnyDesk
9.2
Kaseya VSA
7.2

Likelihood to Renew

AnyDesk
Kaseya VSA
10.0

Usability

AnyDesk
9.5
Kaseya VSA

Support Rating

AnyDesk
9.3
Kaseya VSA
7.9

Add comparison