AnyDesk vs Kaseya VSA

Likelihood to Recommend

AnyDesk is an appropriate software for use by us to resolve technical ticket tickets made by users of the organization. Whenever there is a problem or request to install something on the workstation, IT is triggered and we use this tool to resolve the online and remote ticket. Service is fast, agile and we use it to install software, printers, check files, shares, windows settings, and other things.

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José Carvalho

RPA Developer

Grupo BoticárioChemicals, 501-1000 employees

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If the software functioned as it was intended, it would be probably a 7 out of 10. It lacks the majority of customization that SolarWinds N-central supplies, but also supports some customization that other solutions we have tried do not.Again, if the software didn't consistently break, the ability to implement automated scripting via PowerShell and the capacity to manage 10+ endpoints at once in different windows is great.

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Ben Blissett

Managing Director

Affinity Technology GroupInformation Technology & Services, 1-10 employees

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Feature Rating Comparison

AnyDesk

Kaseya VSA

Screen sharing

File transfer

Instant message

Secure remote access with Smart Card authentication

Access to sleeping/powered-off computers

Over-the-Internet remote session

Initiate remote control from mobile

Remote management of servers & workstations

Remote Active Directory® management

Centralized management dashboard

Session record

Annotations

Monitoring and Alerts

Multi-platform remote control

Pros

Easy to use.
You can choose an alias for your machine instead of a number ID.
It has a good mobile app.
It does not consume much RAM or slow down the machine upon startup.

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Verified User

Analyst in Information Technology

Information Technology and Services Company, 1001-5000 employees

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Being able to see systems that are not within the local network allows us to be able to troubleshoot and work with the end users no matter where they are or where we are as it is cloud based.
Several functions can be "automated" so staff do not have to keep going back and scanning for updates, push Windows updates and or push sensor updates.
VSA offers a variety of system information about all of the assets that have the endpoints installed on them so we can easily see the system specs without having to actually connect to them and pull up the SysInfo on each unit.

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Allan Eisenhauer

Director of IT / Purchasing Manager

Macomb / St. Clair Workforce Development BoardNon-profit Organization Management, 51-200 employees

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Cons

The user's have capabilities to disable it so when we try to do a remote session, it shows user offline. It would be nice to have the administrator control over it.

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Verified User

Manager in Information Technology

Civil Engineering Company, 201-500 employees

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Support - Like all other competitors support is OK but the product is robust enough to reduce support requirements.
Customer Service - another team that is a bit poor especially when the issue involves multiple departments. Otherwise, the direct rep is very friendly and professional.

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Richard Trivedi

IT Director

CadrenetComputer & Network Security, 11-50 employees

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Likelihood to Renew

No score

No answers yet

No answers on this topic

Kaseya VSA 10.0

Based on 1 answer

Excellent product with easy learning curve

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Verified User

Director in Information Technology

Hospital & Health Care Company, 11-50 employees

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Usability

AnyDesk 9.5

Based on 2 answers

AnyDesk is a complete solution for remote access and control. AnyDesk provides better navigation and UI when compared with other similar software. AnyDesk helped me a lot at times when I've been working from home. The only disadvantage I found is when the network connection is weak. It needs to be managed properly.

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Verified User

Engineer in Information Technology

Information Services Company, 201-500 employees

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No score

No answers yet

No answers on this topic

Support Rating

AnyDesk 9.3

Based on 15 answers

I didn't have any technical problems and I didn't suffer from bugs or errors. Customer service has improved a lot and I no longer need to leave the office to go to the user's computer. With AnyDesk I install and remove programs, printers, scanners, settings in general. Screen sharing is excellent and without delays. Overall, I recommend and approve AnyDesk.

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João Mauricio

IT-Support

Grupo BoticárioCosmetics, 5001-10,000 employees

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Kaseya VSA 7.9

Based on 15 answers

It was lots of back and forth email communication whenever I tried to solve my connection issues. I would send them detailed logs of the date, time, computer, and more of when I was experiencing connection issues. All I would get is an email back a few days later saying that they didn't find an issue in the service

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Verified User

Engineer in Manufacturing

Electrical & Electronic Manufacturing Company, 51-200 employees

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Alternatives Considered

AnyDesk is a low-storage device so you can tell the client to download it anywhere you are connected with the internet and it will get installed very quickly. The screen sharing in this application is very clean and resolution quality is high, you can only access once the client device accepts it, which means a secure remote access from this application.

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Verified User

Employee in Information Technology

Information Technology and Services Company, 5001-10,000 employees

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There are other products that do some of what Kaseya does, but I've not personally worked with another product that does everything Kaseya does. Sure there are plenty of remote control products, but products that do as much as Kaseya are few and far between. Hard to go wrong with the sheer scope of functionality!

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Racey Cave

IT Manager

Eliassen GroupInformation Technology and Services, 201-500 employees

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Return on Investment

Easy access to client devices which is a very positive impact on our institute.
According to overall business objectives this has helped us have frequent and easy communication with our customers to tackle issues.
Negative impact is nothing but only a minor thing is that you need to be connected every time with the internet.

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Verified User

Employee in Information Technology

Information Technology and Services Company, 5001-10,000 employees

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ROI with Kaseya Virtual System Administrator (VSA) has been great since our and our customer's IT infrastructure reliability has greatly improved.
Better utilization of IT resources.
Enabled us to sell another service by enabling us to start an RMM division and generate additional revenue.

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Verified User

C-Level Executive in Information Technology

Media Production Company, 51-200 employees

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Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

AnyDesk Editions & Modules

Edition

Lite	10.99¹
Professional	20.99¹
Power	52.49¹

per month

Additional Pricing Details

—

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Kaseya VSA Editions & Modules

—

Additional Pricing Details

—

Rating Summary

AnyDesk

Kaseya VSA

AnyDesk

Kaseya VSA

AnyDesk

Kaseya VSA

AnyDesk

Kaseya VSA

AnyDesk

Kaseya VSA

Likelihood to Recommend

AnyDesk

Kaseya VSA

Feature Rating Comparison

Screen sharing

File transfer

Instant message

Secure remote access with Smart Card authentication

Access to sleeping/powered-off computers

Over-the-Internet remote session

Initiate remote control from mobile

Remote management of servers & workstations

Remote Active Directory® management

Centralized management dashboard

Session record

Annotations

Monitoring and Alerts

Multi-platform remote control

Pros

AnyDesk

Kaseya VSA

Cons

AnyDesk

Kaseya VSA

Likelihood to Renew

AnyDesk

Kaseya VSA

Usability

AnyDesk

Kaseya VSA

Support Rating

AnyDesk

Kaseya VSA

Alternatives Considered

AnyDesk

Kaseya VSA

Return on Investment

AnyDesk

Kaseya VSA

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

AnyDesk Editions & Modules

Edition

Additional Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Kaseya VSA Editions & Modules

Additional Pricing Details

Rating Summary

Add comparison