What users are saying about
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Top Rated
2025 Ratings
13 Ratings
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Score 2.7 out of 100

Webex Meetings

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Top Rated
2025 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100

Feature Set Ratings

  • Webex Meetings ranks higher in 1 feature set: Performance & Compatibility of Online Events Software

Performance & Compatibility of Online Events Software

6.0

AT&T Office@Hand

60%
8.3

Webex Meetings

83%
Webex Meetings ranks higher in 4/4 features

High quality audio

6.0
60%
1 Rating
8.8
88%
656 Ratings

High quality video

N/A
0 Ratings
8.7
87%
648 Ratings

Low bandwidth requirements

N/A
0 Ratings
7.5
75%
624 Ratings

Mobile support

N/A
0 Ratings
8.3
83%
591 Ratings

Screen Sharing

AT&T Office@Hand

Feature Set Not Supported
N/A
8.6

Webex Meetings

86%
Webex Meetings ranks higher in 2/2 features

Desktop sharing

N/A
0 Ratings
8.9
89%
648 Ratings

Whiteboards

N/A
0 Ratings
8.4
84%
561 Ratings

Online Meetings / Events

AT&T Office@Hand

Feature Set Not Supported
N/A
8.5

Webex Meetings

85%
Webex Meetings ranks higher in 5/5 features

Calendar integration

N/A
0 Ratings
8.5
85%
621 Ratings

Meeting initiation

N/A
0 Ratings
8.7
87%
650 Ratings

Integrates with social media

N/A
0 Ratings
8.0
80%
234 Ratings

Record meetings / events

N/A
0 Ratings
8.7
87%
620 Ratings

Slideshows

N/A
0 Ratings
8.7
87%
565 Ratings

Online Events Collaboration

AT&T Office@Hand

Feature Set Not Supported
N/A
8.5

Webex Meetings

85%
Webex Meetings ranks higher in 3/3 features

Live chat

N/A
0 Ratings
8.6
86%
613 Ratings

Audience polling

N/A
0 Ratings
8.5
85%
542 Ratings

Q&A

N/A
0 Ratings
8.5
85%
541 Ratings

Online Events Security

AT&T Office@Hand

Feature Set Not Supported
N/A
8.7

Webex Meetings

87%
Webex Meetings ranks higher in 3/3 features

User authentication

N/A
0 Ratings
8.8
88%
581 Ratings

Participant roles & permissions

N/A
0 Ratings
8.7
87%
606 Ratings

Confidential attendee list

N/A
0 Ratings
8.6
86%
320 Ratings

Attribute Ratings

  • Webex Meetings is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

1.0

AT&T Office@Hand

10%
2 Ratings
8.6

Webex Meetings

86%
663 Ratings

Likelihood to Renew

AT&T Office@Hand

N/A
0 Ratings
7.5

Webex Meetings

75%
40 Ratings

Usability

AT&T Office@Hand

N/A
0 Ratings
8.8

Webex Meetings

88%
99 Ratings

Availability

AT&T Office@Hand

N/A
0 Ratings
9.0

Webex Meetings

90%
430 Ratings

Performance

AT&T Office@Hand

N/A
0 Ratings
8.6

Webex Meetings

86%
407 Ratings

Support Rating

AT&T Office@Hand

N/A
0 Ratings
8.1

Webex Meetings

81%
150 Ratings

In-Person Training

AT&T Office@Hand

N/A
0 Ratings
7.9

Webex Meetings

79%
2 Ratings

Online Training

AT&T Office@Hand

N/A
0 Ratings
7.8

Webex Meetings

78%
2 Ratings

Implementation Rating

AT&T Office@Hand

N/A
0 Ratings
9.3

Webex Meetings

93%
18 Ratings

Contract Terms and Pricing Model

AT&T Office@Hand

N/A
0 Ratings
7.7

Webex Meetings

77%
11 Ratings

Product Scalability

AT&T Office@Hand

N/A
0 Ratings
8.9

Webex Meetings

89%
402 Ratings

Professional Services

AT&T Office@Hand

N/A
0 Ratings
9.0

Webex Meetings

90%
9 Ratings

Likelihood to Recommend

AT&T Office@Hand

If I could rate AT&T Office at Hand less than zero I would. Billing is a mystery. Forget about trying to manage your account through an online login. It took me WEEKS to even get one setup, and that required assistance from my original sales rep (whom we've never met.) Since we've been using this service, I get 2 emails a week from other AT&T sales reps trying to sell me the same service I've already bought. As an administrator and a user of the services we get from AT&T, I have to keep up with FOUR logins: My user login for my softphone My admin login to manage other softphone users My login to pay for our internet service to our office location My login to see invoices and manage the billing for Office at Hand -- THIS LOGIN HAS NEVER WORKED ONE SINGLE TIME When I've tried to call the number listed on my paper bill, I get routed to non-English speakers who have hung up on me 3 times. It would be convenient if I could set up automatic billing for Office At Hand online, but since the login never works, that's impossible. Also, now I don't trust anything about the system to give them my credit card or a bank routing number. My next bill is due in less than 10 days, and I still don't have the paper bill in my hand to reference the (always changing) amount so I can mail the check-in time. STAY AWAY. THIS SERVICE IS EXTREMELY DIFFICULT TO MANAGE. Sign up for Office At Hand if you want to waste HOURS doing simple tasks....like trying to pay your bill.
Janet Mobley | TrustRadius Reviewer

Webex Meetings

I have used multiple applications when it comes to connecting with or communicating on the daily transaction but WebEx has been consistent in terms of simplicity and the same time delivering the quality of consistency while being on meeting and even if a large audience is invited for webinars and discussion the quality drop or issues in terms of product usability I have personally never seen it so I think overall it's a great product and well suited for your daily communication and engagement needs full stop it is less suited when you want to do a kind of a webcast because after certain threshold I am not sure this is the right platform which would like to go with in terms of broadcasting.
Resham Chugh | TrustRadius Reviewer

Pros

AT&T Office@Hand

  • [I think] they do nothing well.
  • They do not respond timely, and they fix very few issues.
  • I had to go out and hire an IT person just so he could do their job for them.
  • They could not even port our numbers correctly.
  • They lost two of my numbers.
  • I have lost thousands of dollars in business because of them.
mark strunk | TrustRadius Reviewer

Webex Meetings

  • Video Conference Meetings: In every industry from HR department to IT Department, everyone has there meetings, Webex just solve the issue of conference room blocking.
  • Events: Now we dont have to seat at conference hall & listen the events. We can do this while seating at home
  • Polls: Now we can record our views or make our voting count. Webex polls simply solve this issue with digital polling
Radhika Chavan | TrustRadius Reviewer

Cons

AT&T Office@Hand

  • Customer service is NON EXISTENT
  • Setup was PAINFUL
  • Online account access is horrible, and most of the time doesn't work
  • As an admin of the system, I require 4 different logins to manage it
  • We've been on the system for 5 months, and I have NEVER been able to pay my bill online
  • Online account management just doesn't exists
Janet Mobley | TrustRadius Reviewer

Webex Meetings

  • At times, the meeting audio/video can get glitchy if there are a lot of attendees online and using bandwidth.
  • Sometimes, it is hard for my prospects to join the meeting without downloading software or can't get the audio to work for some reason.
  • Hard to navigate attendees while presenting yourself.
Nick Melosky | TrustRadius Reviewer

Pricing Details

AT&T Office@Hand

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

AT&T Office@Hand Editions & Modules

Additional Pricing Details

Webex Meetings

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Starting Price

$12 per month

Webex Meetings Editions & Modules

Edition
Basic$0.001
Meet + Call Plan$25.001
Meet Plan$13.501
EnterpriseContact Sales
Call Plan$17.003
  1. user/month
  2. none
  3. user/month
Additional Pricing Details
Pricing available by monthly or annual subscription, with discounts available for annual commitments.

Likelihood to Renew

AT&T Office@Hand

No score
No answers yet
No answers on this topic

Webex Meetings

Webex Meetings 7.5
Based on 40 answers
Cisco Webex Meetings is a platform that consistently performs well and outperforms some of the other solutions that we have used, such as Zoom. It is user friendly and helps our organization accomplish the goal of connecting with external contacts to conduct meetings and share information
Jess Messenger | TrustRadius Reviewer

Usability

AT&T Office@Hand

No score
No answers yet
No answers on this topic

Webex Meetings

Webex Meetings 8.8
Based on 99 answers
Webex Meetings does not provide enough audio feedback for users with visual disabilities to properly navigate the tool. Students, faculty, and staff who are blind or have low vision may not be able to use Webex Meetings. Users with motor disabilities that navigate via keyboard, may not be able to navigate the web conferencing session enough to participate fully.
Lance Herbst .ılı.ılı | TrustRadius Reviewer

Reliability and Availability

AT&T Office@Hand

No score
No answers yet
No answers on this topic

Webex Meetings

Webex Meetings 9.0
Based on 430 answers
Available all time, I didn't face any downtime with Webex Meetings. I use Webex from my Andriod phone or windows PC all-time experience is very good. Also, I usually use wifi or 4g and the connection is stable and the audio & video are very clear. Webex Meetings deployment is distributed among many data centers around the world. No chance to be down.
Remon Adel | TrustRadius Reviewer

Performance

AT&T Office@Hand

No score
No answers yet
No answers on this topic

Webex Meetings

Webex Meetings 8.6
Based on 407 answers
I can't speak of integration with many software. The only integration I have is with Microsoft Outlook and the integration has been error-free for me. I do think Webex usually loads quite quickly. The only issue we had once was for an international employee who was based in a very low bandwidth environment and it took her 5-10 minutes for the meeting to start. But that issue was only for her and nobody else in the meeting experienced that. However, I have noticed that Zoom has a faster startup time than Webex. Webex, though, is usually faster to load than Microsoft Teams.
Talha Shahzad | TrustRadius Reviewer

Support Rating

AT&T Office@Hand

No score
No answers yet
No answers on this topic

Webex Meetings

Webex Meetings 8.1
Based on 150 answers
The support cases can be opened instantly. The support engineers can support you via Telephone, E-Mail, WebEx Meetings, and My favorite WebEx application.24X7 Availability of the engineers. Step-by-step guidance is available by an engineer. https://help.webex.com/ - Great Site for instant FAQ's. https://status.webex.com/ - Is helpful to identify the updated schedule of WebEx or to know the server status of WebEx services.
Aziz Khambati | TrustRadius Reviewer

Implementation Rating

AT&T Office@Hand

No score
No answers yet
No answers on this topic

Webex Meetings

Webex Meetings 9.3
Based on 18 answers
That we needed complex implementation that we didn't get tells me 2 things: 1) the product was not designed in a way that "just worked" like some of its peers (Zoom / BlueJeans) and 2) had our company defined actual user needs and validated / verified that they had bought something that matched those, we would have pursued features / designs more closely aligned with what the product actually does: screen share, sometimes video, definitely VOIP audio (always an option regardless of license), and easy recording and retrieval of meetings.
Chris Carpenter | TrustRadius Reviewer

Alternatives Considered

AT&T Office@Hand

Horrible. Collaberate was a little slow at times in responding, but they never just left us hanging with unresolved issues. I am now going with a local guy so I do not have to deal with this stuff. I get very irritated when I am transferred to someone over seas that English is not their first language, and they are working off of a script.Although some of them were more helpful than my assigned migration person.
mark strunk | TrustRadius Reviewer

Webex Meetings

We use Microsoft Teams as our staple platform in the workplace but most of our team prefer Webex Meetings. This is due to its flexibility and stability. We have also used Zoom to bring in remote presenters for lectures and events but many staff are still cautious of using Zoom due to previous security downfalls. WebEx Meetings has a good name with most people we talk to and most users find it easy to adapt to and use.
lewis brown | TrustRadius Reviewer

Contract Terms and Pricing Model

AT&T Office@Hand

No score
No answers yet
No answers on this topic

Webex Meetings

Webex Meetings 7.7
Based on 11 answers
Pricing structures are available with multiple options- 1. From Website directly. (Not recommended due to absence of partner support). 2. From Cisco Partner. (Highly recommended they help in setup as well as after-service support to a particular extent that again depends from partner to partner). Small Tip- Free Fell to negotiate with the partner. They can and they will. 3. Cisco through partners for the larger organizations provides Active Use plans. Where they give you as many licenses you want but charge you as per the usage.
Aziz Khambati | TrustRadius Reviewer

Scalability

AT&T Office@Hand

No score
No answers yet
No answers on this topic

Webex Meetings

Webex Meetings 8.9
Based on 402 answers
Setting this product in any department is easy since it has the most flexible setup process. The networking path is easy to maintain and monitor since the infrastructure is not complicated. New members who start using this product familiarize themselves within the shortest time possible. Marketing using this product has a great impact on influencing customers and interacting with them.
Ganbare Yaki | TrustRadius Reviewer

Professional Services

AT&T Office@Hand

No score
No answers yet
No answers on this topic

Webex Meetings

Webex Meetings 9.0
Based on 9 answers
We did not take advantage of Webex Meetings' professional services.
Michael Craven | TrustRadius Reviewer

Return on Investment

AT&T Office@Hand

  • I wish I had never switched from my local VOIP phone provider
  • Office at Hand is a mistake I wish I'd never made
Janet Mobley | TrustRadius Reviewer

Webex Meetings

  • The costly nature of individual accounts across multiple schools made it difficult to maintain the budget when our student population grew exponentially.
  • Often communicated to clients and stakeholders that we were a trustworthy and elevated provider.
  • Limited engagement and interactive features with students often contributed to complaints around student engagement and buy-in.
Daniel Meyer | TrustRadius Reviewer

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