Atera vs ManageEngine Desktop Central | TrustRadius

What users are saying about

Score 8.7 out of 10

Based on 75 reviews and ratings

Score 8.8 out of 10

Based on 43 reviews and ratings

Feature Rating Comparison

Atera

ManageEngine Desktop Central

Remote monitoring

Network device monitoring

Multiple Server Monitoring

Multi-device monitoring

Automated alerts and notifications

Atera

ManageEngine Desktop Central

Patch Management

Service configuration management

Software and hardware inventory

Policy-based automation

Atera

ManageEngine Desktop Central

Performance data reports

Customizable reporting

Data visualization

Risk analysis

Atera

ManageEngine Desktop Central

Data backup and recovery

Antivirus and malware management

Adinistraor access control

Pros

Patch management is very good. Easy to use and very accurate.
Hardware monitoring is good and alerts are on time - we always know what is happening.
Pricing is per technician which makes it easier to rollout to many clients and still have a constant budget.

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Owner

ITTechservicesComputer & Network Security, 1-10 employees

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Provide so many tools during the remote control (blank screen to the end-user, transfer files, chat, video call, send commands like Ctrl+Alt+Del).
Install / Uninstall software silently for the end-user, without the need for their participation.
Keeping the machines up to date using the patch deployment (for Windows and 3rd parties).
Automate the regular maintenance like deleting temporary files, emptying the recycle bin, and disk defragmentation out of operational hours.
Scheduled Wake On Lan the machines to execute some tasks, like prevent maintenance, install/uninstall software or patches. Obviously, it also can power off the machines after tasks are performed.

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Gerardo Varillas

Product Manager

iDric Soluciones de TI y Seguridad InformáticaInformation Technology & Services, 11-50 employees

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Cons

Ticket automation, more options to specific cases or conditions, and change client assigned to ticket, or be able to assign a ticket for the client without hassle of emailing them back or having to create a fake contact.
Include notes for client that are not file attachments, maybe integration with a cloud service like Google Docs or OneDrive.
Integration with other remote access tools would be helpful.

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Service Desk Technician

TekworksInformation Technology & Services, 1-10 employees

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Sometimes it will report that systems are missing patches when they are really not.
I wish it was able to pull warranty details for computers directly instead of having to enter manually.

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Company Owner

Groundswell ProductionsComputer & Network Security, 1-10 employees

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Likelihood to Renew

Atera 9.1

Based on 1 answer

As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now

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Solutions architect

CPAKManagement Consulting, 11-50 employees

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ManageEngine Desktop Central 6.0

Based on 1 answer

The other tools we use do not have an inventory management tool. Also not many tools we use intergrate well with this product.

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Verified User

Professional in Information Technology

Computer Software Company, 501-1000 employees

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Usability

No score

No answers yet

No answers on this topic

ManageEngine Desktop Central 9.0

Based on 1 answer

Responds well to basic needs:1. Update2. Image/Re-image endpoints3. Mass deployment4. Pop-Up communications

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Verified User

Professional in Information Technology

Financial Services Company, 501-1000 employees

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Support Rating

Atera 8.8

Based on 7 answers

Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.

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IT Specialist

Grandview Police DepartmentLaw Enforcement, 51-200 employees

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ManageEngine Desktop Central 8.0

Based on 7 answers

They are very quick to respond to issues. They are also very open to product improvement or feature requests. Support is based in India which can cause communication difficulties.

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Verified User

Technician in Information Technology

Higher Education Company, 5001-10,000 employees

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Alternatives Considered

We had tried Syncro, Naverisk, Pulseway - dollar for dollar stack for stack, Atera blew them out of the water. Atera is easy to use, easy to manage, has flourishing facebook and reddit groups for support and they update their knowledge bases daily. Their communication and support has been bar none.

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Verified User

Professional in Information Technology

Information Technology & Services Company, 1-10 employees

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We selected ManageEngine Desktop Central because it is easy to implement, and their support is very good. It has very good functionality, rolled into one, in how well it handles these features. Also, there is nothing that compares to the cost-effective nature of this product. We recommend ManageEngine Desktop Central. It's one of the best solution from the market.

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CIO (Chief Information Officer)

UK Flooring Direct Ltd.Consumer Goods, 501-1000 employees

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Return on Investment

The lack of cost per unit is a great asset. Our team consists of two members who really use the product, and the cost being per member means we can have hundreds of machines and still only pay for two users.

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Verified User

Project Manager in Information Technology

Computer & Network Security Company, 201-500 employees

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The impact has been positive. Being able to manage entire sets of assets, rather than addressing them one at a time, has been huge. The ability to deploy an application without disturbing an end-user is great as well.
No negative impact on ROI.

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IT LAN Administrator

Information Services FirmInformation Services, 51-200 employees

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Screenshots

See All (4) Atera Screenshots

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Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

Starting Price

$79 Per Technician

Atera Editions & Modules

Edition

Pro	$79¹
Growth	$119¹
Power	$149¹

Per Technician

Additional Pricing Details

Unlimited devices & agents. No hidden fees. No contracts.

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Starting Price

—

ManageEngine Desktop Central Editions & Modules

—

Additional Pricing Details

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Rating Summary

Atera

ManageEngine Desktop Central

Atera

ManageEngine Desktop Central

Atera

ManageEngine Desktop Central

Atera

ManageEngine Desktop Central

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