What users are saying about
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Top Rated
75 Ratings

Atera

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Top Rated
75 Ratings
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Score 8.7 out of 100
43 Ratings
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Score 8.8 out of 100

Likelihood to Recommend

Atera

Atera is useful for companies that have many endpoints or multiple clients being managed by a small team. It's ideal for MSPs because of its unlimited endpoints, customers, and integration with common billing software. I think there are better solutions for an internal IT team, where endpoint count wouldn't be in as much flux.
Caleb Yankus | TrustRadius Reviewer

ManageEngine Desktop Central

It is a great tool for remote access to computers which allows you to take full control of the organization's computers. The remote access is very easy to use and clean GUI. It stores information from previous remote visits [to] computers. It can easily transfer files and we even can chat with users through [the] chat option which is very fast and responsive.
Junaid Ghani | TrustRadius Reviewer

Feature Rating Comparison

Monitoring Tasks

Atera
8.3
ManageEngine Desktop Central
Remote monitoring
Atera
8.1
ManageEngine Desktop Central
Network device monitoring
Atera
7.7
ManageEngine Desktop Central
Multiple Server Monitoring
Atera
8.7
ManageEngine Desktop Central
Multi-device monitoring
Atera
8.7
ManageEngine Desktop Central
Automated alerts and notifications
Atera
8.3
ManageEngine Desktop Central

Management Tasks

Atera
7.7
ManageEngine Desktop Central
Patch Management
Atera
7.7
ManageEngine Desktop Central
Service configuration management
Atera
7.5
ManageEngine Desktop Central
Software and hardware inventory
Atera
8.8
ManageEngine Desktop Central
Policy-based automation
Atera
6.8
ManageEngine Desktop Central

Reporting

Atera
8.0
ManageEngine Desktop Central
Performance data reports
Atera
8.5
ManageEngine Desktop Central
Customizable reporting
Atera
7.9
ManageEngine Desktop Central
Data visualization
Atera
7.7
ManageEngine Desktop Central
Risk analysis
Atera
7.8
ManageEngine Desktop Central

Security

Atera
7.4
ManageEngine Desktop Central
Data backup and recovery
Atera
7.3
ManageEngine Desktop Central
Antivirus and malware management
Atera
7.5
ManageEngine Desktop Central
Adinistraor access control
Atera
7.5
ManageEngine Desktop Central

Pros

Atera

  • Patch management is very good. Easy to use and very accurate.
  • Hardware monitoring is good and alerts are on time - we always know what is happening.
  • Pricing is per technician which makes it easier to rollout to many clients and still have a constant budget.
Kallie Koortz | TrustRadius Reviewer

ManageEngine Desktop Central

  • Provide so many tools during the remote control (blank screen to the end-user, transfer files, chat, video call, send commands like Ctrl+Alt+Del).
  • Install / Uninstall software silently for the end-user, without the need for their participation.
  • Keeping the machines up to date using the patch deployment (for Windows and 3rd parties).
  • Automate the regular maintenance like deleting temporary files, emptying the recycle bin, and disk defragmentation out of operational hours.
  • Scheduled Wake On Lan the machines to execute some tasks, like prevent maintenance, install/uninstall software or patches. Obviously, it also can power off the machines after tasks are performed.
Gerardo Varillas | TrustRadius Reviewer

Cons

Atera

  • Ticket automation, more options to specific cases or conditions, and change client assigned to ticket, or be able to assign a ticket for the client without hassle of emailing them back or having to create a fake contact.
  • Include notes for client that are not file attachments, maybe integration with a cloud service like Google Docs or OneDrive.
  • Integration with other remote access tools would be helpful.
Maycon Menezes | TrustRadius Reviewer

ManageEngine Desktop Central

  • Sometimes it will report that systems are missing patches when they are really not.
  • I wish it was able to pull warranty details for computers directly instead of having to enter manually.
Ray Koch | TrustRadius Reviewer

Likelihood to Renew

Atera

Atera 9.1
Based on 1 answer
As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now
Chris Miller | TrustRadius Reviewer

ManageEngine Desktop Central

ManageEngine Desktop Central 6.0
Based on 1 answer
The other tools we use do not have an inventory management tool. Also not many tools we use intergrate well with this product.
Anonymous | TrustRadius Reviewer

Usability

Atera

No score
No answers yet
No answers on this topic

ManageEngine Desktop Central

ManageEngine Desktop Central 9.0
Based on 1 answer
Responds well to basic needs:1. Update2. Image/Re-image endpoints3. Mass deployment4. Pop-Up communications
Anonymous | TrustRadius Reviewer

Support Rating

Atera

Atera 8.8
Based on 7 answers
Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.
Terry Irwin | TrustRadius Reviewer

ManageEngine Desktop Central

ManageEngine Desktop Central 8.0
Based on 7 answers
They are very quick to respond to issues. They are also very open to product improvement or feature requests. Support is based in India which can cause communication difficulties.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Atera

We had tried Syncro, Naverisk, Pulseway - dollar for dollar stack for stack, Atera blew them out of the water. Atera is easy to use, easy to manage, has flourishing facebook and reddit groups for support and they update their knowledge bases daily. Their communication and support has been bar none.
Anonymous | TrustRadius Reviewer

ManageEngine Desktop Central

We selected ManageEngine Desktop Central because it is easy to implement, and their support is very good. It has very good functionality, rolled into one, in how well it handles these features. Also, there is nothing that compares to the cost-effective nature of this product. We recommend ManageEngine Desktop Central. It's one of the best solution from the market.
Neil Johnson | TrustRadius Reviewer

Return on Investment

Atera

  • The lack of cost per unit is a great asset. Our team consists of two members who really use the product, and the cost being per member means we can have hundreds of machines and still only pay for two users.
Anonymous | TrustRadius Reviewer

ManageEngine Desktop Central

  • The impact has been positive. Being able to manage entire sets of assets, rather than addressing them one at a time, has been huge. The ability to deploy an application without disturbing an end-user is great as well.
  • No negative impact on ROI.
Steve P | TrustRadius Reviewer

Screenshots

ManageEngine Desktop Central

Pricing Details

Atera

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

$79 Per Technician

Atera Editions & Modules

Edition
Pro$791
Growth$1191
Power$1491
  1. Per Technician
Additional Pricing Details
Unlimited devices & agents. No hidden fees. No contracts.

ManageEngine Desktop Central

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

ManageEngine Desktop Central Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Atera
8.7
ManageEngine Desktop Central
9.1

Likelihood to Renew

Atera
9.1
ManageEngine Desktop Central
6.0

Usability

Atera
ManageEngine Desktop Central
9.0

Support Rating

Atera
8.8
ManageEngine Desktop Central
8.0

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