Atera vs. ManageEngine Endpoint Central

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Atera
Score 9.0 out of 10
N/A
Atera offers a solution for MSPs and IT Departments. The platform offers a range of features including remote monitoring and management (RMM), PSA, remote access, patch management, billing, and report. Atera includes IT automation rules, patch management, and a shared script library to help users create automations and simplify their workflows. Atera's pricing model ensures all plans include unlimited devices and workstations, and that users only pay per technician. According to the vendor this…
$99
per month per user
ManageEngine Endpoint Central
Score 8.9 out of 10
N/A
Desktop Central from ManageEngine is a client desktop management with patching, remote control, and configuration.N/A
Pricing
AteraManageEngine Endpoint Central
Editions & Modules
MSP - Pro
$99
per month per user
MSP - Growth
$129
per month per user
IT Department - Professional
$149
per month per user
MSP - Power
$169
per month per user
IT Department - Expert
$169
per month per user
IT Department - Master
$199
per month per user
No answers on this topic
Offerings
Pricing Offerings
AteraManageEngine Endpoint Central
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
More Pricing Information
Community Pulse
AteraManageEngine Endpoint Central
Top Pros
Top Cons
User Ratings
AteraManageEngine Endpoint Central
Likelihood to Recommend
9.1
(54 ratings)
8.9
(21 ratings)
Likelihood to Renew
9.1
(1 ratings)
6.0
(1 ratings)
Usability
-
(0 ratings)
9.0
(1 ratings)
Support Rating
9.0
(7 ratings)
8.0
(8 ratings)
User Testimonials
AteraManageEngine Endpoint Central
Likelihood to Recommend
Atera
For me, Atera has been a great tool that I added to my arsenal. I wanted something where I could manage my clients' Windows updates. As I used the software, I began to realize all of the various things Atera could do. Now it is a critical component of my business and I would not be able to properly function without it.
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ManageEngine, A Div of Zoho Corporation Pvt Ltd
This software is suited in any environment where there are more end user than IT staff, which is pretty much everywhere. This becomes especially true in medium to large sized business and organizations. The amount of time saved (from IT Support and Administration but also from the end user's side) is simply incredible.In addition, Junior IT admins will find the automatic suggestions e.g. for optimal server configurations / setup quite useful.
The only scenario where I'm not sure the benefits will outweigh the costs are in very small businesses, where there are few end users and few PC's/Servers. In all other scenarios, this tool is truly invaluable, compared to the it's low financial cost. I would add that purchasing a perpetual license is also an option with this product and does make financial sense after 5 years or so.
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Pros
Atera
  • Easy to deploy, both in general or to a specific customer.
  • Remote management tools that are in line with every other major solution out there.
  • Real-time alerts that allow for easy monitoring of vital systems.
  • Configurable threshholds on alerts so the system can be tuned to only notify when there is a problem according to certain metrics.
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ManageEngine, A Div of Zoho Corporation Pvt Ltd
  • Patch Management is very easy to use and deploy patches each month
  • Inventory Reporting is straight forward with multiple premade reports available
  • Remote Connections are very simple to use, it only takes 15 seconds to find and connect to a device.
  • Software Deployment and the Self serviceportal give you multiple ways of deploying your apps.
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Cons
Atera
  • Ticket automation, more options to specific cases or conditions, and change client assigned to ticket, or be able to assign a ticket for the client without hassle of emailing them back or having to create a fake contact.
  • Include notes for client that are not file attachments, maybe integration with a cloud service like Google Docs or OneDrive.
  • Integration with other remote access tools would be helpful.
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ManageEngine, A Div of Zoho Corporation Pvt Ltd
  • More granular access level controls for technicians (restrictions for juniors) on the Mobile Device Management add-on
  • Monitoring mobile data usage on mobile devices, this has been in the product pipeline for 5 years, but not yet implemented
  • Ability to remotely support company-owned mobile devices with no end-user permission. End-user needs to allow the remote session, when sometimes that's what we don't want since we're doing an investigation.
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Likelihood to Renew
Atera
As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now
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ManageEngine, A Div of Zoho Corporation Pvt Ltd
The other tools we use do not have an inventory management tool. Also not many tools we use intergrate well with this product.
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Usability
Atera
No answers on this topic
ManageEngine, A Div of Zoho Corporation Pvt Ltd
Responds well to basic needs: 1. Update 2. Image/Re-image endpoints 3. Mass deployment 4. Pop-Up communications
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Support Rating
Atera
Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.
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ManageEngine, A Div of Zoho Corporation Pvt Ltd
The local distributor of the product is always available, however most support is received within an hour from India. We've had complex requirements and the support team went so far as to customize their mobile application to suit our unique needs. We honestly can't complain about any support we've received and it's always been very quick.
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Alternatives Considered
Atera
We had tried Syncro, Naverisk, Pulseway - dollar for dollar stack for stack, Atera blew them out of the water. Atera is easy to use, easy to manage, has flourishing facebook and reddit groups for support and they update their knowledge bases daily. Their communication and support has been bar none.
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ManageEngine, A Div of Zoho Corporation Pvt Ltd
We chose ManageEngine Endpoint Central because of the reasonable price and the number of features offered compared to competitors. Many patch management software do not patch Linux machines while ManageEngine Endpoint Central did. Other software did not have the ability to perform pre or post-deploy tasks while ManageEngine Endpoint Central did. For these reasons, we chose this software. In addition, the ease of use, intuitive dashboards, and the ability to also have asset inventory made us decide on this software.
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Return on Investment
Atera
  • The lack of cost per unit is a great asset. Our team consists of two members who really use the product, and the cost being per member means we can have hundreds of machines and still only pay for two users.
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ManageEngine, A Div of Zoho Corporation Pvt Ltd
  • Positive - Endpoint Central does a lot! Which gives it an amazing bang for the buck!!!
  • Positive - Endpoint Central makes various IT management tasks easy.
  • Negative - I have already mentioned this, but I can't tell you how important this is. Support - it is not great, when you get a ME tech that knows their area, then it is good to great! But it can take effort to reach that person, front line support does their best, but so many of my cases have involved more advanced support. This can take days for someone to get back to me, via email. Often I have open several cases on the same issue before reaching the correct solution.
  • Lastly - I spent an amazing amount of time in 2021 basically testing the product. So much so that I used that as a negotiation to bring the price down when we renewed.
  • I seriously considered other products at renewal time. But the discounted price did not come close to my time dealing with Bugs and low quality support.
  • We stayed with Desktop Central because it was successful in deploying updates - all the rest we could consider a different product if needed.
  • 2022 - as been much better, few bugs and support has improved, but there are still timely support issues.
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