Atera is presented as an Agentic AI platform for IT management, that offers a digital workforce of AI agents that proactively and autonomously support entire IT operations. Atera’s all-in-one IT management platform consolidates RMM, helpdesk, ticketing, and automation, so IT teams and MSPs can manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Atera has shifted focus from automation to AI-powered autonomy in IT. With…
$139
per month per user
ManageEngine Endpoint Central
Score 9.0 out of 10
N/A
Desktop Central from ManageEngine is a client desktop management with patching, remote control, and configuration.
Atera is well designed for remote monitoring and management purposes. The other tools, such as ManageEngine Endpoint Central, are more focused on managing the endpoints and applications, such as installation or removal of applications, and blocking or whitelisting applications. A…
Atera RMM offers a wide range of features and functions that are notably faster than any other remote monitoring and management (RMM) software I have used in the past, with a tenfold increase in capabilities.
ManageEngine Endpoint Central
Verified User
Administrator
Chose ManageEngine Endpoint Central
I like ManageEngine better for a corporate network and I like Atera better for MSP use.
While some of these other Windows MDM solutions had some small improvements for something ManageEngine Endpoint Central does not have, I still find that ManageEngine Endpoint Central still has the biggest library, if you will, for functionality.
Verified User
Manager
Chose ManageEngine Endpoint Central
We had 3 key points in mind on our market research when selected the MDM solution. This where: Best integration across multiple OS vendors; Ease of use of the management console; Licensing model per endpoint and agents. If we were to have a Windows only environment, then …
ManageEngine is an All in one product , which keeps the work smoother and Accurate. ME support gives more information in understanding more better. Taking or giving demonstrations on unknown issues solving by screen sharing session or live session .
Atera is doing well in the monitoring part as it is informing the real time ping of running devices and if any device goes down, it is informing us on the real time. It is helping us to monitor the last reboot status, current logged in users, time zone, IP addresses and other things so that we can track our end devices status. In the patching part Atera is pathing our all devices with the notification stating user to restart device at their convenient time. It is also patching our third party applications. It is good in installing and uninstalling of the third party application but limited to availability in the Atera inventory. Atera is not good in some parts such as in the patching part of applications, sometime it fails to update all 3rd party applications that were not installed via Atera. It is not good if you have to transfer a file to multiple systems at the same time.
ManageEngine Endpoint Central is very well suited to most kind of patches, updates, and software deployments. It's able to quickly recognize and update third-party software whenever a new security vulnerability is discovered, and it's able to do this for you automatically. The remote connection and management features allow us to begin troubleshooting immediately once a user reports an issue, regardless of whether or not they're working on-campus or from home. A ticket that might have taken a few days to close out now takes no longer than a couple minutes. If you use Mac, the remote connection feature requires the user to allow Endpoint Central through their system's Security/Privacy settings. This step can be difficult for your less tech-savvy users. You can remotely and silently access a computer's task manager, registry, and command prompt, which is incredibly useful. This saves us a ton of time on having to contact the user and schedule a meeting. The only complaints I have about these management features are that the UI is a little bare bones, and it occasionally has minor problems with responsiveness.
Atera is very helpful in monitoring the servers and end-user devices for high CPU, memory, hard disk uses, and temperature monitoring.
Atera is good at installing third-party applications and also helps to remove it from the end systems.
Atera is perfect for patching as you can select the patches as per your need and reject those that are not required for you or going to disturb any of your internal applications.
Atera is good for managing software inventory as it provides you with the complete software list that is used in your infrastructure.
We set alerts when a devices gets low on disk space. That is automatic and creates a ticket in ME SDP. We are then able to Add space to a VM Desktop, and then go thru ManageEngine Endpoint Central to extend the drives so the entire process can be done without interruption to the end user.
Using the patch scans we can easily see what patches have been installed for all manufacturers not just Microsoft, without having to physically go to the device. It also allows us to choose which patches we want to push out and automate the process so we can be hands off, freeing up out time for other things.
Remote access to devices. This allows us to remotely make changes, not just via remote control but also make registry changes and clean up space without going to the device and without interruption to the end user.
Alerts. We have set up to get email alerts when new hardware is plugged into any computers. This lets us know if someone is bringing in un-authorized equipment (thumb drives, hubs, etc) to better manage what is/is not on our network.
Atera does not yet have a MDM system, but I have been told that it is in the works!
Sometimes getting around the admin section of the IT side of Atera can be tricky, but the webinars and chat support help.
Many of the demo and onboarding agents are based in Israel, so it can be a challenge to find available times during the day while living in the United States.
The remote CLI/PowerShell interfaces should support tab completion and command history like the real-world versions
Remote control could work better
Having a standalone application, even if just a Java app or something for the remote control/remote command line versus running it out of a web browser
As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now
ManageEngine is considered an excellent product due to its comprehensive suite of solutions for IT management, with ManageEngine Endpoint Central specifically excelling in endpoint management. The platform stands out for its user-friendly interface, robust features, and versatility in addressing diverse IT needs. It offers organizations a centralized solution for endpoint security, patch management, software deployment, and asset management
Atera's remote monitoring feature is one of it's best features. The laptops and servers we used it on responded quickly to our administrative task requests and made our work light. We were able to increase the resources, manage patches, windows updates and quite a few other tasks remotely and that too 24×7.
I gave this rating because ManageEngine Endpoint Central is reliable, easy to use, and delivers strong value for money. It helps us save time through automation and effectively handles patching, remote support, application management, BitLocker security, and corporate data wipe. Although cloud DLP support is limited, the overall performance and stability fully justify the rating.
Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.
The immediate chat support is great and very helpful. However, if you need escalated support or have a deeper need that the chat tool can't help with, you will experience significant wait times and slow responses. The time zone difference becomes painful to the point of often just giving up.
It seems that the services offered with the purchase change from what is covered to what is an additional cost. Somethings I thought we had ended up requiring an additional purchase if we wanted to continue using the feature.
Because Atera is a much more effective and efficient solution to manage all our IT operations, it automates each of our business processes. It offers us the best support to respond to any problem that may arise. I think Atera is much more cost-effective and reliable; its value is justified with each function and satisfies all our business needs and requirements.
This works great. It is super easy to setup automated patching and the patching actually works. When using Solarwinds, we would have to regularly troubleshoot machines and figure out why they were not patching. This is not the case with ManageEngine Endpoint Central. We have seen a significant decrease in number of troubleshooting hours since moving.
The intuitive user interface has enabled both users and support technicians to familiarize themselves quickly with the functionality, and the learning curve is less.
Some features need to be accessed through documentation; they're not available directly on the dashboard.
Sometimes, internet access plays a significant role, whereas low connectivity is a hindrance.
We have been able resolve and complete any requests which include things like software deployment or issues that include troubleshooting, much faster and more efficiently. This has had a sharp decrease in our response times and also time it takes to complete these requests or incidents.
The mobile device management features have allowed us to be able to have a much tighter grip on security. This means we have dramtically decreased our device vulnerabilities and risk of data breaches. This has saved us lots of time and money.
The remote features that are available have helped a lot with user's being able to work remotely and allow our organisation to sustain hybrid work. It means user's can still be as productive and IT support is as efficient no matter where the user is working.
