Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Confluence
ScoreĀ 8.1Ā outĀ ofĀ 10
N/A
Confluence is a collaboration and content sharing platform used primarily by customers who are already using Atlassian's Jira project tracking product. The product appeals particularly to IT users.
$10
per month
Guru
ScoreĀ 9.0Ā outĀ ofĀ 10
N/A
Enterprise AI Search, Intranet, and Wiki in one platform. Guru lives in tools organizations already use, so no need to context switch. Users can find info across any app, have an expert help if the info can't be found, and let Guru proactively identify knowledge gaps, duplicate knowledge, and translate it to 100 languages.
$12
per month per user
Pricing
Atlassian ConfluenceGuru
Editions & Modules
Free
$0
Free for 10 Users
Standard
$5
Per User Per Month
Premium
$10
Per User Per Month
Server
$10
10 Users - Perpetual License
Server
$2,700
25 Users - Perpetual License
Server
$5,300
50 Users - Perpetual License
Server
10,200.00
100 Users - Perpetual License
Data Center
15,000.00
500 Users - Annually
Server
19,800.00
250 Users - Perpetual License
Server
30,000.00
500 Users - Perpetual License
Data Center
30,000.00
1,000 Users - Annually
Server
45,000.00
2,000 Users - Perpetual License
Data Center
52,000.00
2,000 Users - Annually
Data Center
79,200.00
3,000 Users - Annually
Server
90,000.00
10,000 Users - Perpetual License
Data Center
105,600.00
4,000 Users - Annually
Data Center
132,000.00
5,000 Users - Annually
Data Center
143,000.00
10,000 Users - Annually
Server
150,000.00
10,001+ Users - Perpetual License
Data Center
154,000.00
15,000 Users - Annually
Data Center
165,000.00
20,000 Users - Annually
Data Center
176,000.00
25,000 Users - Annually
Data Center
187,000.00
30,000 Users - Annually
Data Center
198,000.00
35,000 Users - Annually
Data Center
209,000.00
40,000 Users - Annually
Data Center
220,000.00
40,001+ Users - Annually
Enterprise
Contact Sales
Builder
$10*
per month per user
Enterprise
Custom
Offerings
Pricing Offerings
ConfluenceGuru
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup fee$5,000 one-time fee per installation
Additional Detailsā€”*Annual pricing. $12 when billed monthly.
More Pricing Information
Community Pulse
Atlassian ConfluenceGuru
Considered Both Products
Confluence

No answer on this topic

Guru
Chose Guru
Confluence pales in comparison to Guru. While Confluence is a giant when it comes to company knowledge sharing, it relies far too heavily on its plug-in products (JIRA, Bamboo) that oftentimes are just as clunky and unreliable as the primary product itself. We use Guru because ā€¦
Chose Guru
I like Confluence because it is a bit more organized and easy to see what all content is available during your organization. Guru was great for certain teams, but Confluence is great across our company as a whole.
Chose Guru
Guru was sufficient for our company when we were still a young start-up. However, as we grew we needed a more robust product which we found in Atlassian Confluence. Confluence has many more features that are better for organization and structure. I think Guru would still be an ā€¦
Chose Guru
Everything about Guru is better ... and my previous answers have detailed this. Ease of use is something that drives us and enables a high level of KCS implementation - Joy of use (UI), Supporting resources, and team integrations. Their new artificial intelligence is also a ā€¦
Chose Guru
We used Confluence in the past for a lot of information. Confluence is a great platform but not the easiest to navigate for finding information quickly. Guru's search feature seems to be a little more in tune with what we need to find quickly.
Chose Guru
Guru is friendlier to use. It has a cleaner and nicer layout that's more accessible to even the least technical people in the company. Everyone can write and amend cards in Guru so that the information is always up-to-date. Confluence, by comparison, is much more ā€¦
Chose Guru
Compared to Confluence by Atlassian I can say there are quite similar but I have enjoyed my time more while using Guru. They both offer a well designed interface, ease of use and ease of access to its content, third party apps integration and the browser extension which further ā€¦
Chose Guru
Guru is great for a support based ticket teams to manage their knowledge base vs. Confluence that are less interactive
Chose Guru
Guru is much more user-friendly than Confluence overall. We actually moved our knowledge management from Confluence to Guru for our frontline agents. There really isn't much more to add. For knowledge management that is quick and easy to navigate, there is no comparison Guru ā€¦
Chose Guru
We still use Salesforce Lightning, but it was challenging to find documentation needed, and also manage access to that data as most of our employees do not have or need Salesforce access. The same applies to Confluence.

Guru is used as a way to connect the tools individual teams ā€¦
Chose Guru
Guru was much more organized than Confluence. Guru also has a really nice easy to use UI and amazing features for documentation.
Confluence is more freestyle - write what you want where you want, how you want. Guru is very structured - this is a pro or a con depending on your ā€¦
Chose Guru
Comparing Confluence to Guru, Guru is much simpler and it focuses on knowledge sharing, which helped a lot since we work remotely. I also enjoy Guru's user-friendly interface and card-based system that makes it easy for team members to navigate and contribute. Overall, I am ā€¦
Chose Guru
We have evaluated briefly only a handful products. Guru's advantage over others is 1. The possibility to act as a standalone KMS if needed (without integrating with other software), 2. The actual integrations when implemented and the seamless synchronization between portals, 3. ā€¦
Chose Guru
The fact that Guru takes the approach of being a card management system as apposed to an article mangemnt system makes all the magic for me. When you need to write an "Article" it will somehow become long and tedious task When you need to write a "Card" that it is defined as ā€¦
Chose Guru
Guru is a much better tool than what we were using before mainly because it allows for card health and verification intervals. IE, you can set a card to expire and need a review every 3 months, 6 months, a year, or on a particular date. This means we no longer need to ā€¦
Chose Guru
Selected Guru for the price
less complexiity
does what we needed at this point
Chose Guru
Guru is easier to update. Employees prefer reviewing shorter, more focused Guru cards over reading an entire Google doc for the relevant information. Google Drive has far better search capabilities, but is not as fast as Guru. Our sales department especially appreciates our ā€¦
Chose Guru
The company selected Guru and I feel good with that decision.
Chose Guru
It is NIGHT AND DAY. Guru is far more user friendly and easier to search for keywords.
Chose Guru
Ease of Adoption: Guru's user-friendly interface and straightforward design can lead to faster adoption among team members, which is crucial for the success of a knowledge management platform. Content Verification: Guru's content verification process ensures the reliability ā€¦
Chose Guru
User-friendly and "hip," for lack of a better word. Some other programs are difficult to learn, difficult to structure and search, or stuffy in their appearance.
Chose Guru
Guru acts as more of an internal universe for our company, does not really feel like we are using a third-party tool. It feels like an integral part of our organization and ecosystem, thereby encouraging cross-team collaboration, knowledge sharing, efficient utilization of ā€¦
Top Pros
Top Cons
Features
Atlassian ConfluenceGuru
Project Management
Comparison of Project Management features of Product A and Product B
Atlassian Confluence
7.2
109 Ratings
9% below category average
Guru
-
Ratings
Task Management7.187 Ratings00 Ratings
Gantt Charts7.912 Ratings00 Ratings
Scheduling7.221 Ratings00 Ratings
Workflow Automation7.058 Ratings00 Ratings
Mobile Access6.882 Ratings00 Ratings
Search6.9107 Ratings00 Ratings
Visual planning tools7.586 Ratings00 Ratings
Communication
Comparison of Communication features of Product A and Product B
Atlassian Confluence
7.9
109 Ratings
1% below category average
Guru
-
Ratings
Chat6.415 Ratings00 Ratings
Notifications8.2107 Ratings00 Ratings
Discussions8.0101 Ratings00 Ratings
Surveys7.015 Ratings00 Ratings
Internal knowledgebase8.5101 Ratings00 Ratings
Integrates with GoToMeeting6.03 Ratings00 Ratings
Integrates with Gmail and Google Hangouts9.37 Ratings00 Ratings
Integrates with Outlook9.610 Ratings00 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
Atlassian Confluence
7.9
109 Ratings
3% below category average
Guru
-
Ratings
Versioning8.092 Ratings00 Ratings
Video files7.869 Ratings00 Ratings
Audio files7.763 Ratings00 Ratings
Document collaboration9.0104 Ratings00 Ratings
Access control8.7102 Ratings00 Ratings
Advanced security features8.178 Ratings00 Ratings
Integrates with Google Drive7.248 Ratings00 Ratings
Device sync6.848 Ratings00 Ratings
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User Ratings
Atlassian ConfluenceGuru
Likelihood to Recommend
8.0
(126 ratings)
8.9
(183 ratings)
Likelihood to Renew
9.9
(19 ratings)
8.6
(12 ratings)
Usability
8.1
(12 ratings)
8.3
(11 ratings)
Availability
9.0
(3 ratings)
9.1
(4 ratings)
Performance
8.0
(5 ratings)
8.9
(4 ratings)
Support Rating
5.4
(25 ratings)
7.7
(27 ratings)
In-Person Training
-
(0 ratings)
9.1
(1 ratings)
Online Training
-
(0 ratings)
8.6
(2 ratings)
Implementation Rating
8.8
(4 ratings)
8.0
(6 ratings)
Configurability
6.0
(1 ratings)
7.6
(3 ratings)
Ease of integration
8.0
(4 ratings)
5.9
(2 ratings)
Product Scalability
8.0
(2 ratings)
8.6
(4 ratings)
Vendor post-sale
8.0
(1 ratings)
8.6
(4 ratings)
Vendor pre-sale
8.0
(1 ratings)
9.1
(4 ratings)
User Testimonials
Atlassian ConfluenceGuru
Likelihood to Recommend
Atlassian
It has a comment option on the page, where you can tag other teammates tagging them. it sends the mail notification. Comment at the page end is pretty good for referring to other stakeholders and future references of the topic on the page. Creating the highlights of the discussions, and meeting held points with highlighted tagging. Easy shortcuts such as to add a date just type "//". The interface is cool and has easy shortcuts for quick page making.
Read full review
Guru Technologies
Guru has been amazing in making sure my team is well-prepared by giving them information that they have been lacking. Keeping things all in one spot has been a game-changer for my team, and there are no questions about where something is located. "It's in Guru!" has been my tagline for the last eight months (since implementation)! Guru has not been great as a content keeper of PowerPoint presentations. I am looking for a solution for this, but in the meantime, we are still using a computer file folder to store all of our presentation materials.
Read full review
Pros
Atlassian
  • QUICK How-to Guides that can be generated and share instantly
  • One can subscribe to the pages and spaces and receive updates in the feed on their home page
  • Automatic Email notifications of new updates in the Confluence area
  • The platform integrates easily with other Atlassian platforms including third-party apps thus improving its reliability
Read full review
Guru Technologies
  • I use it to help me remember what I did and to provide tutorials that frequently need to be repeated in order to assist other employees of the organization.
  • Configuring an FTP program is a method that is consistent with just minimal modifications each time.
  • the feature to pass verification to other team members and even have Guru flag articles for re-verification on a schedule is amazing.
Read full review
Cons
Atlassian
  • Navigation. Similar to other Atlassian products, users have complained that aspects of Confluence are difficult to learn right away[.]
  • An issue that users can face when using Confluence is attempting to edit a document while someone else is editing. Although users can access the document and save it, they are unable to see the changes happening in [real-time] that other users are implementing until they refresh their page. Some users have also noted that this can result in loss of edits.
  • Another drawback of using Confluence is its specific organizational structure. All information is stored within one page or project, although the page is able to be broken up into sections, some users do not prefer this style. Users can use the ā€˜page treeā€™ on each page to organize the different elements of each project.
Read full review
Guru Technologies
  • It can be difficult to locate specific cards at times. I'm not sure if it's because of the tags used for search.
  • Guru appeared to be a good fit for our primary purpose of keeping procedures up to date. However, expanding that to organization users ended up being more difficult.
  • Text editing is somewhat limited and subtle. You'll have to experiment with formatting, to see if you can make your card seem the way you want it to.
Read full review
Likelihood to Renew
Atlassian
I am confident that Atlassian can come with additional and innovative macros and functions to add value to Confluence. In 6 months, Atlassian transformed a good collaborative tools into a more comprehensive system that can help manage projects and processes, as well as "talk" with other Atlassian products like Jira. We are in fact learning more about Jira to evaluate a possible fit to complement our tool box.
Read full review
Guru Technologies
With Guru, information flows seamlessly through your organization, cutting through meeting and chat fatigue and giving your team time back to stop looking for information and do what you hired them to do. Guru does the heavy lifting to get you set up quickly, ensuring information is readily accessible when and where itā€™s needed, all while improving in quality over time
Read full review
Usability
Atlassian
Confluence can - and in my personal opinion, it will - be a bit hard to use in the first moment. Atlassian is a great company and is eager to help you with any question you have, though. The interface seems to be a bit clumsy at first but the customization options are enough to make it easier and simpler. In general, Confluence is easy to use when you understand what each section does, but this can take a while.
Read full review
Guru Technologies
Guru has always been easy to use. The only feature that seems overly complex is the analytics section, which we don't tend to look at. We've never had any difficulty with creating collections, boards or cards, or with sharing them with our internal team or external partners.
Read full review
Reliability and Availability
Atlassian
I do not recall having outages or applications error so far, very reliable and available.
Read full review
Guru Technologies
It syncs up to my email making it easy
Read full review
Performance
Atlassian
Pages load very quickly, which makes it useful for quickly obtaining information. The search functionality is also very quick and is able to parse through all of the documents to provide the most relevant results for the query. Other information based software gets bogged down, but so far Atlassian Confluence maintains its performance.
Read full review
Guru Technologies
Guru works fine for me, I have not encountered any issues
Read full review
Support Rating
Atlassian
This rating is specifically for Atlassian's self-help documentation on their website. Often times, it is not robust enough to cover a complex usage of one of their features. Frequently, you can find an answer on the web, but not from Atlassian. Instead, it is usually at a power user group elsewhere on the net.
Read full review
Guru Technologies
The only reason I do not give it a a ten is because I think there is still some room for improvement in meeting the different time zone needs of their customers, but overall their support is top notch. Friendly, capable, and quick.
Read full review
In-Person Training
Atlassian
No answers on this topic
Guru Technologies
It help us to more familiarize via navigation
Read full review
Online Training
Atlassian
No answers on this topic
Guru Technologies
It was done promptly with right depth of training.
Read full review
Implementation Rating
Atlassian
Overall, I am very satisfied with the initial implementation (and the subsequent upgrades and implementations made over the years).
This product has never rose to the level of being an major issue at an executive level. It has quietly and valiantly done it's job for our company!
Read full review
Guru Technologies
It was a longer process to get it activated with all our cards and information. Once it was uploaded, it worked great for our team.
Read full review
Alternatives Considered
Atlassian
We used to use Google Drive to store all of our documentation, but it is disconnected from our every day working environment and it was easy to lose documents and become disorganized within the broad drive environment. [Atlassian] Confluence has kept us more organized and its tight coupling with Jira has made documents more accessible and more likely to be kept up to date.
Read full review
Guru Technologies
First of all, when it comes to pricing, GURU was way more convenient and affordable at the same time. Also, with administrative organizational features, GURU has more to offer and more convenience as well. All in all, we, as a Team of managers in Fabfitfun, decided to go with GURU. We surely recommend this to our colleagues.
Read full review
Scalability
Atlassian
This tool is very adaptable. So much so we use it for three completely separate projects, in three very different ways.
Read full review
Guru Technologies
Right now, only customer support using Guru
Read full review
Return on Investment
Atlassian
  • We've gone from folders and folders of Word documents and PDFs into a single system with a search feature to bring all of our data together and trackable
  • While onboarding took a bit longer for the company (to switch from a Word document centric mindset - to a web-based one), overall the company has embraced the features and power of Confluence within the working stack
  • However, as costs continue to climb for the Atlassian product, we are forced to continue our evaluation of the product - with replacing it a remote possibility if it begins to outprice its usefulness to us.
Read full review
Guru Technologies
  • Streamlined Knowledge Sharing: Guru has significantly improved Tripleseat's internal knowledge sharing. With its user-friendly platform, our team can easily create and access critical information, ensuring everyone stays on the same page. This has boosted collaboration and efficiency across different departments.
  • Enhanced Sales Enablement: Guru's role in building battle cards for our Sales team has been a game-changer. The platform provides quick and easy access to up-to-date, relevant content, helping our sales representatives stay well-informed and confident during customer interactions. This has positively impacted our sales process and customer engagement.
  • Responsive Support and Guidance: The Guru support team's responsiveness and willingness to assist have been invaluable. Whenever we've had questions or needed guidance, they've promptly scheduled meetings, offering insights and suggestions that have proven instrumental in optimizing our use of the platform. This proactive support has contributed to a positive overall experience with Guru at Tripleseat.
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ScreenShots

Guru Screenshots

Screenshot of VerificationScreenshot of Slack integrationScreenshot of Trending topics for SlackScreenshot of Browser extensionScreenshot of AnnouncementsScreenshot of Duplicate Detection