What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
1659 Ratings
Confluence
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
1659 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.2 out of 100
Based on 1659 reviews and ratings
M‑Files
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
139 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.7 out of 100
Based on 139 reviews and ratings
Feature Set Ratings
Project Management

7.5
Confluence
75%

M‑Files
Feature Set Not Supported
N/A
Atlassian Confluence ranks higher in 7/7 features
Atlassian Confluence ranks higher in 7/7 features
Task Management

7.7
77%
83 Ratings
N/A
0 Ratings
Gantt Charts

7.9
79%
12 Ratings
N/A
0 Ratings
Scheduling

7.2
72%
21 Ratings
N/A
0 Ratings
Workflow Automation

8.0
80%
55 Ratings
N/A
0 Ratings
Mobile Access

6.8
68%
80 Ratings
N/A
0 Ratings
Search

7.8
78%
103 Ratings
N/A
0 Ratings
Visual planning tools

7.4
74%
82 Ratings
N/A
0 Ratings
Communication

8.0
Confluence
80%

M‑Files
Feature Set Not Supported
N/A
Atlassian Confluence ranks higher in 8/8 features
Atlassian Confluence ranks higher in 8/8 features
Chat

6.4
64%
15 Ratings
N/A
0 Ratings
Notifications

8.6
86%
103 Ratings
N/A
0 Ratings
Discussions

8.0
80%
97 Ratings
N/A
0 Ratings
Surveys

7.0
70%
15 Ratings
N/A
0 Ratings
Internal knowledgebase

9.3
93%
97 Ratings
N/A
0 Ratings
Integrates with GoToMeeting

6.0
60%
3 Ratings
N/A
0 Ratings
Integrates with Gmail and Google Hangouts

9.3
93%
7 Ratings
N/A
0 Ratings
Integrates with Outlook

9.6
96%
10 Ratings
N/A
0 Ratings
File Sharing & Management

8.3
Confluence
83%

M‑Files
Feature Set Not Supported
N/A
Atlassian Confluence ranks higher in 8/8 features
Atlassian Confluence ranks higher in 8/8 features
Versioning

8.6
86%
89 Ratings
N/A
0 Ratings
Video files

7.7
77%
66 Ratings
N/A
0 Ratings
Audio files

8.0
80%
60 Ratings
N/A
0 Ratings
Document collaboration

8.5
85%
100 Ratings
N/A
0 Ratings
Access control

8.8
88%
98 Ratings
N/A
0 Ratings
Advanced security features

8.6
86%
74 Ratings
N/A
0 Ratings
Integrates with Google Drive

7.9
79%
47 Ratings
N/A
0 Ratings
Device sync

8.1
81%
46 Ratings
N/A
0 Ratings
Attribute Ratings
- Atlassian Confluence is rated higher in 4 areas: Likelihood to Renew, Usability, Support Rating, Implementation Rating
- M‑Files is rated higher in 3 areas: Availability, Performance, Product Scalability
- Atlassian Confluence and M‑Files are tied in 1 area: Likelihood to Recommend
Likelihood to Recommend

8.3
Confluence
83%
122 Ratings

8.3
M‑Files
83%
66 Ratings
Likelihood to Renew

9.7
Confluence
97%
19 Ratings

1.5
M‑Files
15%
11 Ratings
Usability

8.3
Confluence
83%
12 Ratings

5.5
M‑Files
55%
8 Ratings
Availability

9.0
Confluence
90%
5 Ratings

9.1
M‑Files
91%
6 Ratings
Performance

8.0
Confluence
80%
9 Ratings

9.1
M‑Files
91%
4 Ratings
Support Rating

6.4
Confluence
64%
45 Ratings

1.7
M‑Files
17%
12 Ratings
Online Training

Confluence
N/A
0 Ratings

9.1
M‑Files
91%
2 Ratings
Implementation Rating

8.4
Confluence
84%
6 Ratings

6.4
M‑Files
64%
9 Ratings
Product Scalability

8.0
Confluence
80%
2 Ratings

10.0
M‑Files
100%
1 Rating
Likelihood to Recommend
Confluence
It has a comment option on the page, where you can tag other teammates tagging them. it sends the mail notification. Comment at the page end is pretty good for referring to other stakeholders and future references of the topic on the page. Creating the highlights of the discussions, and meeting held points with highlighted tagging. Easy shortcuts such as to add a date just type "//". The interface is cool and has easy shortcuts for quick page making.
Sr. Engineer
GreyOrangeInformation Technology & Services, 1001-5000 employees
M‑Files
M‑Files is great for companies with multiple locations. Drive letters can become cumbersome to use and collaborate with colleagues and M‑Files fills that gap. The check out/check in system is great and allows only one editor at a time. This can be good and bad depending on the situation.
Senior IT Administrator
Barton & LoguidiceCivil Engineering, 201-500 employees
Pros
Confluence
- QUICK How-to Guides that can be generated and share instantly
- One can subscribe to the pages and spaces and receive updates in the feed on their home page
- Automatic Email notifications of new updates in the Confluence area
- The platform integrates easily with other Atlassian platforms including third-party apps thus improving its reliability
Software Integration Tester
WirecardFinancial Services, 501-1000 employees
M‑Files
- Reliable: Our M-Files system has only gone down one time (for a very short period of time) at the beginning of the two years that we have been with M-Files. Our previous vendor's system had so many downtimes that our IT Department had to assign an associate to work with me for sending out notifications to associates etc. With our last vendor, one day I came to work and only 60 of the 260 consent for surgery forms were available to our end users although they were visible to me as the Administrator but weren't showing up for the end-users!
- Our M-Files system was created for us. It was created by working with developers to only have on our system what we required, and I must say, there were so many extra features that M-Files offered in our program that weren't available with our previous vendor. As mentioned previously, we can have two policies or forms visible to the end-user so one can be listed as "draft" or "training only" so our end users can read and use for training as we get ready to roll out a new medical record system. I can also preload policies and leave them in the working stage until they are approved and go back and publish them the day they are approved. The list goes on with so many great features.
- Our end users would say the greatest asset of this product is the search function. It's amazing how fast it is. There are many ways to search out a form or policy which makes it a true asset for our associates.
Policy Administrator
Catholic HealthHealth, Wellness and Fitness, 10,001+ employees
Cons
Confluence
- Navigation. Similar to other Atlassian products, users have complained that aspects of Confluence are difficult to learn right away[.]
- An issue that users can face when using Confluence is attempting to edit a document while someone else is editing. Although users can access the document and save it, they are unable to see the changes happening in [real-time] that other users are implementing until they refresh their page. Some users have also noted that this can result in loss of edits.
- Another drawback of using Confluence is its specific organizational structure. All information is stored within one page or project, although the page is able to be broken up into sections, some users do not prefer this style. Users can use the ‘page tree’ on each page to organize the different elements of each project.
Senior System Engineer
Wipro LimitedInformation Technology & Services, 10,001+ employees
M‑Files
- If you are new to Electronic Document Management, this can be a really difficult product to roll out. Since it is infinitely versatile, there are infinite ways to configure it wrong. I highly recommend the M-Files admin training offered by M-Files as it will set you in the right direction.
- Many options are paid add-ons. So while you are not paying for what you don't need, many great features will come at a cost.
- If you don't have a technical person on staff, this will be tricky to maintain. Not impossible. If your processes do not change, once setup it will be fine.
Senior Support Analyst
Doctors of BCNon-profit Organization Management, 201-500 employees
Pricing Details
Confluence
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$10 per month
Confluence Editions & Modules
On-premise Edition
Server | 10.001 |
---|---|
Server | 2700.002 |
Server | 5300.003 |
Server | 10,200.004 |
Server | 19,800.005 |
Server | 30,000.006 |
Server | 45,000.007 |
Server | 90,000.008 |
Server | 150,000.009 |
Data Center | 15,000.0010 |
Data Center | 30,000.0011 |
Data Center | 52,000.0012 |
Data Center | 79,200.0013 |
Data Center | 105,600.0014 |
Data Center | 132,000.0015 |
Data Center | 143,000.0016 |
Data Center | 154,000.0017 |
Data Center | 165,000.0018 |
Data Center | 176,000.0019 |
Data Center | 187,000.0020 |
Data Center | 198,000.0021 |
Data Center | 209,000.0022 |
Data Center | 220,000.0023 |
- 10 Users - Perpetual License
- 25 Users - Perpetual License
- 50 Users - Perpetual License
- 100 Users - Perpetual License
- 250 Users - Perpetual License
- 500 Users - Perpetual License
- 2,000 Users - Perpetual License
- 10,000 Users - Perpetual License
- 10,001+ Users - Perpetual License
- 500 Users - Annually
- 1,000 Users - Annually
- 2,000 Users - Annually
- 3,000 Users - Annually
- 4,000 Users - Annually
- 5,000 Users - Annually
- 10,000 Users - Annually
- 15,000 Users - Annually
- 20,000 Users - Annually
- 25,000 Users - Annually
- 30,000 Users - Annually
- 35,000 Users - Annually
- 40,000 Users - Annually
- 40,001+ Users - Annually
SaaS Edition
Free | 0.001 |
---|---|
Standard | 5.002 |
Premium | 10.002 |
Enterprise | Contact Sales |
- Free for 10 Users
- Per User Per Month
- none
Additional Pricing Details
—M‑Files
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
—M‑Files Editions & Modules
—
Additional Pricing Details
—Likelihood to Renew
Confluence
Confluence 9.7
Based on 19 answers
I am confident that Atlassian can come with additional and innovative macros and functions to add value to Confluence. In 6 months, Atlassian transformed a good collaborative tools into a more comprehensive system that can help manage projects and processes, as well as "talk" with other Atlassian products like Jira. We are in fact learning more about Jira to evaluate a possible fit to complement our tool box.
Director, Project/Process Management
Lehigh UniversityHigher Education, 1001-5000 employees
M‑Files
M‑Files 1.5
Based on 11 answers
Because M-Files became a important tool inside the company. It supports very well the way that a document should be handle. The idea of using metadata instead of the physical file is too much better than handle folders and files. It has capabilities to create new features that can automate the daily basis usage of users, improving performance.

Verified User
Team Lead in Information Technology
Machinery Company, 10,001+ employeesUsability
Confluence
Confluence 8.3
Based on 12 answers
Confluence can - and in my personal opinion, it will - be a bit hard to use in the first moment. Atlassian is a great company and is eager to help you with any question you have, though. The interface seems to be a bit clumsy at first but the customization options are enough to make it easier and simpler. In general, Confluence is easy to use when you understand what each section does, but this can take a while.

Verified User
Analyst in Information Technology
Computer Software Company, 10,001+ employeesM‑Files
M‑Files 5.5
Based on 8 answers
It is a powerful system that can locate content fast and effectively. The system takes quite some time to setup initially. It can be hard for M-Files support to know how businesses operate and how they want to use the system in a way that works for them. The customization makes it great for companies to cater to their own needs. Once the system is set up in a way that makes sense for the business, the user experience is positive. There is room for improvement in the notifications, workflow, and support areas.

Verified User
Employee in Manufacturing
Electrical/Electronic Manufacturing Company, 51-200 employeesReliability and Availability
Confluence
Confluence 9.0
Based on 5 answers
I do not recall having outages or applications error so far, very reliable and available.
Senior R&D Eng. Technologist
Trilliant IncTelecommunications, 201-500 employees
M‑Files
M‑Files 9.1
Based on 6 answers
always there.
Technology Advisor
Marco, Inc.Information Technology and Services, 501-1000 employees
Performance
Confluence
Confluence 8.0
Based on 9 answers
Pages load very quickly, which makes it useful for quickly obtaining information. The search functionality is also very quick and is able to parse through all of the documents to provide the most relevant results for the query. Other information based software gets bogged down, but so far Atlassian Confluence maintains its performance.
Senior Firmware Engineer
Spirent CommunicationsTelecommunications, 1001-5000 employees
M‑Files
M‑Files 9.1
Based on 4 answers
I noticed some lagging with the integration with Microsoft Office but not so much that I would not use it. It has gotten better with updates. to be fair the issues were when Office 2013 first came out.
Technology Advisor
Marco, Inc.Information Technology and Services, 501-1000 employees
Support Rating
Confluence
Confluence 6.4
Based on 45 answers
This rating is specifically for Atlassian's self-help documentation on their website. Often times, it is not robust enough to cover a complex usage of one of their features. Frequently, you can find an answer on the web, but not from Atlassian. Instead, it is usually at a power user group elsewhere on the net.

Verified User
Engineer in Research & Development
Pharmaceuticals Company, 5001-10,000 employeesM‑Files
M‑Files 1.7
Based on 12 answers
Usually when I need help from them I got support and it was very good and focused to solve my problem. I didn't have so many problems, but when used it worked. I just would like to have a support in my native language, but I can understand that sometimes is hard for the companies.

Verified User
Team Lead in Information Technology
Machinery Company, 10,001+ employeesIn-Person Training
Confluence
No answers on this topic
M‑Files
We had online conference call training with a recording to use later as needed

Verified User
Supervisor in Quality Assurance
Entertainment Company, 51-200 employeesOnline Training
Confluence
No score
No answers yet
No answers on this topic
M‑Files
M‑Files 9.1
Based on 2 answers
They answer all questions and record your training for later use.

Verified User
Supervisor in Quality Assurance
Entertainment Company, 51-200 employeesImplementation Rating
Confluence
Confluence 8.4
Based on 6 answers
Overall, I am very satisfied with the initial implementation (and the subsequent upgrades and implementations made over the years).
This product has never rose to the level of being an major issue at an executive level. It has quietly and valiantly done it's job for our company!
Chief Innovation Officer
Versatile CreditFinancial Services, 11-50 employees
M‑Files
M‑Files 6.4
Based on 9 answers
The key insight is that the most important thing is to have a open mind. The application is easy to use, but if you have a company with different views and it is not aligned could be a huge problem. So the company transformation is required together with the application. Ensure to use as much as possible the capabilities of the application helps to have best ROI.

Verified User
Team Lead in Information Technology
Machinery Company, 10,001+ employeesAlternatives Considered
Confluence
I haven't use any other software that I could compare to AtlassianConfluence. The closest one would be Sharepoint, but it's a different beast. Sharepoint has more feature, but it's a lot harder to use and understand. Furthermore like many Microsoft solutions the UI is terrible and very difficult to understand sometimes. Atlassian Confluence is just plain easy to use.
Senior Web Team Lead
AlithyaComputer Games, 10,001+ employees
M‑Files
The customization ability seemed to be a level above and easy to navigate and available options are constantly being reinvented. We have used OnBase for years and now desire to move away from this option for a number of reasons.
Records Management Administrator
Doctors of BCNon-profit Organization Management, 201-500 employees
Scalability
Confluence
Confluence 8.0
Based on 2 answers
This tool is very adaptable. So much so we use it for three completely separate projects, in three very different ways.

Verified User
Consultant in Marketing
Insurance Company, 51-200 employeesM‑Files
M‑Files 10.0
Based on 1 answer
do so much more than we need but has all the stuff we do need.
Technology Advisor
Marco, Inc.Information Technology and Services, 501-1000 employees
Return on Investment
Confluence
- We've gone from folders and folders of Word documents and PDFs into a single system with a search feature to bring all of our data together and trackable
- While onboarding took a bit longer for the company (to switch from a Word document centric mindset - to a web-based one), overall the company has embraced the features and power of Confluence within the working stack
- However, as costs continue to climb for the Atlassian product, we are forced to continue our evaluation of the product - with replacing it a remote possibility if it begins to outprice its usefulness to us.
Manager, Information Technology
Engineering InnovationIndustrial Automation, 51-200 employees
M‑Files
- M-Files allows us to track important milestones and expiration dates. We are now able to easily track revisions to contracts with community partners and record comments and history in one place.
- We are able to track all contracts that come through our District and to create monthly reports to present to our Board.

Verified User
Employee in Other
Education Management Company, 1001-5000 employees