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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Confluence

    Score8.2 out of 10
    N/AConfluence is a collaboration and content sharing platform used primarily by customers who are already using Atlassian's Jira project tracking product. The product appeals particularly to IT users.

    $6.40

    per month per user

    OnBase

    Score9.5 out of 10
    N/AOnBase by Hyland is an enterprise content management platform with business process and case management capabilities. It is modular by design and allows users to tailor the solution to their specific requirements.N/A
    Pricing
    ConfluenceOnBase
    Editions & Modules
    Free
    $0
    Free for 10 Users
    Standard
    $6.40
    per month per user
    Premium
    $12.30
    per month per user
    Data Center
    220,000.00
    40,001+ Users - Annually
    Enterprise
    Contact Sales
    No answers on this topic
    Offerings
    Pricing Offerings
    ConfluenceOnBase
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsPrices shown here reflect prices for deployments with 100 users or less. The prices decrease wien the user base surpasses 100.—
    More Pricing Information
    Features
    ConfluenceOnBase
    Project Management
    Comparison of Project Management features of Atlassian Confluence and OnBase
    Feature
    Atlassian Confluence
    7.1
    158 Ratings
    8% below category average
    OnBase
    -
    Ratings
    Task Management7.2127 Ratings00 Ratings
    Gantt Charts7.912 Ratings00 Ratings
    Scheduling7.221 Ratings00 Ratings
    Workflow Automation6.591 Ratings00 Ratings
    Mobile Access7.0118 Ratings00 Ratings
    Search7.0157 Ratings00 Ratings
    Visual planning tools7.2127 Ratings00 Ratings
    Communication
    Comparison of Communication features of Atlassian Confluence and OnBase
    Feature
    Atlassian Confluence
    7.9
    158 Ratings
    1% below category average
    OnBase
    -
    Ratings
    Chat6.415 Ratings00 Ratings
    Notifications8.2156 Ratings00 Ratings
    Discussions7.9149 Ratings00 Ratings
    Surveys7.015 Ratings00 Ratings
    Internal knowledgebase9.0150 Ratings00 Ratings
    Integrates with GoToMeeting6.03 Ratings00 Ratings
    Integrates with Gmail and Google Hangouts9.37 Ratings00 Ratings
    Integrates with Outlook9.610 Ratings00 Ratings
    File Sharing & Management
    Comparison of File Sharing & Management features of Atlassian Confluence and OnBase
    Feature
    Atlassian Confluence
    7.7
    157 Ratings
    4% below category average
    OnBase
    -
    Ratings
    Versioning8.3137 Ratings00 Ratings
    Video files6.9105 Ratings00 Ratings
    Audio files6.997 Ratings00 Ratings
    Document collaboration8.4153 Ratings00 Ratings
    Access control8.7148 Ratings00 Ratings
    Advanced security features8.4115 Ratings00 Ratings
    Integrates with Google Drive5.947 Ratings00 Ratings
    Device sync8.486 Ratings00 Ratings
    Enterprise Content Management
    Comparison of Enterprise Content Management features of Atlassian Confluence and OnBase
    Feature
    Atlassian Confluence
    -
    Ratings
    OnBase
    8.2
    43 Ratings
    1% above category average
    Content capture & imaging00 Ratings9.041 Ratings
    File sync, storage & archiving00 Ratings9.033 Ratings
    Document management00 Ratings10.042 Ratings
    Records management00 Ratings8.040 Ratings
    Content search & retrieval00 Ratings8.043 Ratings
    Enterprise content collaboration00 Ratings8.034 Ratings
    Content publishing & creation00 Ratings8.222 Ratings
    Security, risk management & information governance00 Ratings9.033 Ratings
    Contract lifecycle management00 Ratings8.424 Ratings
    Automated workflows00 Ratings9.023 Ratings
    Artificial intelligence00 Ratings5.811 Ratings
    Mobile support00 Ratings7.615 Ratings
    Integration00 Ratings7.022 Ratings
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    ConfluenceOnBase
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    Cisco Business Edition 7000 (discontinued)
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    User Ratings
    ConfluenceOnBase
    Likelihood to Recommend
    8.3
    (174 ratings)
    9.9
    (43 ratings)
    Likelihood to Renew
    9.5
    (22 ratings)
    8.8
    (7 ratings)
    Usability
    8.1
    (63 ratings)
    8.6
    (9 ratings)
    Availability
    9.0
    (3 ratings)
    -
    (0 ratings)
    Performance
    8.0
    (5 ratings)
    -
    (0 ratings)
    Support Rating
    5.4
    (25 ratings)
    5.8
    (16 ratings)
    In-Person Training
    -
    (0 ratings)
    9.1
    (1 ratings)
    Online Training
    -
    (0 ratings)
    8.2
    (1 ratings)
    Implementation Rating
    8.8
    (4 ratings)
    8.7
    (3 ratings)
    Configurability
    6.0
    (1 ratings)
    9.1
    (1 ratings)
    Ease of integration
    8.0
    (4 ratings)
    -
    (0 ratings)
    Product Scalability
    8.0
    (2 ratings)
    -
    (0 ratings)
    Vendor post-sale
    8.0
    (1 ratings)
    9.1
    (1 ratings)
    Vendor pre-sale
    8.0
    (1 ratings)
    7.3
    (1 ratings)
    User Testimonials
    ConfluenceOnBase
    Likelihood to Recommend
    Atlassian
    It is well suited due to the below reasons 1. Easy collaboration between teams 2. Strong integration with other applications 3. Centralized documentation among teams and within the organisation 4. Project planning and report sharing 5. Employee onboarding is easier and maintain HR policies very well. Less appropriate in below scenarios When this is being used as a main tool for communication rather than its purpose of collaboration.
    Incentivized
    Read full review
    Hyland
    OnBase is a content services solution for organizations that need high visibility to documents or information across multiple teams or departments. It supports users' access control, workflow functionality with transaction history, electronic document retention, and destruction documentation. Hyland can support the organization for implementations or solutions, or the organization can utilize the education services and build out the solution themselves.
    Incentivized
    Read full review
    Pros
    Atlassian
    • Cross product linking - If you use other Atlassian products then Atlassian Confluence is a no-brainer for your source of documentation, knowledge management etc. You can show previews of the linked asset natively E.g. showing a preview of a JIRA ticket in a Atlassian Confluence page.
    • Simple editing - Though the features available may not be super complex right now, this does come with the benefit of making it easy to edit and create documents. Some documentation editors can be overwhelming, Atlassian Confluence is simple and intuitive.
    • Native marketplace - If you want to install add-ons to your Atlassian Confluence space it's really easy. Admins can explore the Atlassian marketplace natively and install them to your instance in a few clicks. You can customise your Atlassian Confluence instance in many different ways using add-ons.
    Incentivized
    Read full review
    Hyland
    • Workflow and Configuration - easy to learn
    • Documentation for each application and toolset
    • Hyland Account Managers and staff are knowledgeable
    • Robust User Community that helps solve an issue or make recommendations
    • Web client - no application installation needed on a PC for users
    Read full review
    Cons
    Atlassian
    • UI Design is very simplistic and basic could make use of more visually interesting colour choices, layout choices, etc.
    • Under the 'Content' menu, it defaults to having a landing page for all L1 and L2 category pages. Meaning as long as the broader content category has a sub-category, it still creates a separate landing page. In my team's case, this often creates blank pages, as we only fill out the page at the lowest sub-category (L3).
    • Hyperlinks are traditionally shown as blue, however, this results into very monotonously blue pages in cases where a lot of information is being linked.
    Incentivized
    Read full review
    Hyland
    • I personally find the user inferface to be obnoxious and obtuse.
    • When we have issues it is often hard to resolve the problem as there are many variables such as file types, DPI, and scanner setting that combine to make it hard to pinpoint trouble spots.
    • The upgrade process has always been a nightmare for our team. We are not on the latest version now due to this issue.
    Incentivized
    Read full review
    Likelihood to Renew
    Atlassian
    I am confident that Atlassian can come with additional and innovative macros and functions to add value to Confluence. In 6 months, Atlassian transformed a good collaborative tools into a more comprehensive system that can help manage projects and processes, as well as "talk" with other Atlassian products like Jira. We are in fact learning more about Jira to evaluate a possible fit to complement our tool box.
    Read full review
    Hyland
    OnBase has become a core part of our enterprise solutions toolkit due to its ever-growing integration capabilities. Any business process that produces or tracks documents or object entities can be modeled and managed within OnBase and used to supplement almost any line-of-business system that we use.
    Incentivized
    Read full review
    Usability
    Atlassian
    Atlassian Confluence is a great tool for project management, especially for internal documentation. It has a minimum governance requirement to use its full power. Also, it is a little pricy to unlock its full power as well, so it is not recommended for companies with a low budget in my opinion.
    Incentivized
    Read full review
    Hyland
    You get out of something what you put into it. You reap what you sow! If an organization will spend time setting the solution up, dedicating staff to its development and ongoing support, and always keep the end-user in mind during development, you will have one of the most well-received solutions in your organization. So many organizations that I speak with stand up a solution but don't commit someone to its upkeep and development. It is vital that you have the staff to work within the solution on a daily basis.
    Incentivized
    Read full review
    Reliability and Availability
    Atlassian
    I do not recall having outages or applications error so far, very reliable and available.
    Incentivized
    Read full review
    Hyland
    No answers on this topic
    Performance
    Atlassian
    We never worked against the tide while using Confluence. Everything loads considerably fast, even media components like videos (hosted on the platform or embed external videos from Youtube, for example). We are not using heavy media components a lot, but in the rare occasion we happen to use one we have no problems whatsoever.
    Incentivized
    Read full review
    Hyland
    No answers on this topic
    Support Rating
    Atlassian
    This rating is specifically for Atlassian's self-help documentation on their website. Often times, it is not robust enough to cover a complex usage of one of their features. Frequently, you can find an answer on the web, but not from Atlassian. Instead, it is usually at a power user group elsewhere on the net.
    Incentivized
    Read full review
    Hyland
    This rating is a compromise because I technically have 2 tiers of support.
    I go through a re-seller that I give a (10). I send an email and receive acknowledgment within minutes.
    For the few times we need to contact Hyland for assistance, it sometimes takes a couple of days to receive a response - and then the first tier might go back and forth a dozen times through email instead of initiating a phone call. And for an advanced issue, they take too long before they forward to an evangelist or someone more knowledgeable that is able to assist. I give that process an (8).
    Incentivized
    Read full review
    In-Person Training
    Atlassian
    No answers on this topic
    Hyland
    The trainer was very knowledgeable and was a Hyland employee. The training was at their corporate headquarters, so it allowed our team to become familiar with organization and culture.
    Incentivized
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    Online Training
    Atlassian
    No answers on this topic
    Hyland
    With the Premium subscription, there is a tone of training with audio and practice options.
    Incentivized
    Read full review
    Implementation Rating
    Atlassian
    Overall, I am very satisfied with the initial implementation (and the subsequent upgrades and implementations made over the years).
    This product has never rose to the level of being an major issue at an executive level. It has quietly and valiantly done it's job for our company!
    Incentivized
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    Hyland
    Using Hyland professional services to assist with the implementation made things much easier. They have the knowledge and experience to get the system live as users are expecting
    Incentivized
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    Alternatives Considered
    Atlassian
    We chose Atlassian Confluence over SharePoint because it's much more user-friendly and intuitive. Atlassian Confluence makes collaboration and knowledge sharing easier with its simpler interface and better search. While SharePoint can be powerful, it often feels clunky and complex, making it harder for our team to actually use it.
    Incentivized
    Read full review
    Hyland
    The version of SharePoint we were utilizing was not very practical. We oftentimes had issues with archived documents, where they could be found or opening them all together. It seemed the older the document the harder it was to access when logged into SharePoint. This is critical in our business as we need to behave full access to documentation sent and received for an owner's account.
    Read full review
    Scalability
    Atlassian
    This tool is very adaptable. So much so we use it for three completely separate projects, in three very different ways.
    Incentivized
    Read full review
    Hyland
    No answers on this topic
    Return on Investment
    Atlassian
    • We totally rely on this tool since a decade now and despite being so much transition in our company it has served us well in those transitions
    • Many times, during security audits we are asked to showcase our readiness for various compliance points and confluence helps us a lot in maintaining that
    • Talking about Confluence in front of clients and customers gives us an upper hand that we are up to date with latest trend and technologies and tools for our RnD planning and management
    Incentivized
    Read full review
    Hyland
    • OnBase provides a very reliable ECM platform for the company.
    • OnBase helped to remove the dependency on paper files and file folders. This saved real estate cost as well as facilitated the ability to work from anywhere.
    • OnBase made same day processing of all incoming and outgoing documents a reality.
    Incentivized
    Read full review
    ScreenShots

    OnBase Screenshots

    Screenshot of an Approval for an Ad-Hoc Task.Screenshot of Onbase's Dark Mode.Screenshot of the Document Viewer.Screenshot of the Send to Department feature.Screenshot of the Workflow Stage.