TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Atlassian Jira

    Score8.4 out of 10
    N/AAtlassian Jira is a project management tool, featuring an interactive timeline for mapping work items, dependencies, and releases, Scrum boards for agile teams, and out-of-the-box reports and dashboards.

    $9

    per month per user

    Atlassian Jira

    Score8.4 out of 10
    N/AAtlassian Jira is a project management tool, featuring an interactive timeline for mapping work items, dependencies, and releases, Scrum boards for agile teams, and out-of-the-box reports and dashboards.

    $9

    per month per user

    TestComplete

    Score8 out of 10
    N/ATestComplete is a GUI test automation tool that enables users of all skill levels to test the UI of every desktop, web, and mobile application. TestComplete is best suited for testers, automation engineers, and QA teams in any industry.

    $2,256

    per license

    Pricing
    Atlassian JiraAtlassian JiraTestComplete
    Editions & Modules
    Standard
    $9
    per month per user
    Premium
    $17
    per month per user
    Enterprise
    Contact Sales
    per year
    Standard
    $9
    per month per user
    Premium
    $17
    per month per user
    Enterprise
    Contact Sales
    per year
    Node-Locked Base
    2,256
    per license
    Node-Locked Pro
    3,950
    per license
    Float - Base
    5,077
    per license
    Float - Pro
    7,901
    per license
    Offerings
    Pricing Offerings
    Atlassian JiraAtlassian JiraTestComplete
    Free Trial
    YesYesYes
    Free/Freemium Version
    YesYesNo
    Premium Consulting/Integration Services
    NoNoNo
    Entry-level Setup FeeNo setup feeNo setup feeNo setup fee
    Additional DetailsHigher volume teams may qualify buyers for a discount.Higher volume teams may qualify buyers for a discount.Pay for only the modules needed. TestComplete Pro includes all three modules: desktop, web, and mobile, at a bundled price point, as well as access to the parallel testing engine, TestExecute. TestComplete has additional add-ons, including TestExecute and the Intelligent Quality Add-On.
    More Pricing Information
    Community Pulse
    Atlassian JiraAtlassian JiraTestComplete
    Considered Multiple Products
    Atlassian
    Chose Atlassian Jira
    Previously I worked in the company that used a proprietary application for project management, test planning and reporting. In my current company, I did not choose JIRA Software and, honestly, in the very beginning I did not like it. But all this is a matter of habit. Since my …
    Incentivized
    Atlassian
    Chose Atlassian Jira
    Previously I worked in the company that used a proprietary application for project management, test planning and reporting. In my current company, I did not choose JIRA Software and, honestly, in the very beginning I did not like it. But all this is a matter of habit. Since my …
    Incentivized
    SmartBear
    Chose TestComplete
    We still use both products in our company, since Postman is mainly used for backend automation and TestComplete for frontend automation. The difference is that via Postman you can easily write tests that send different requests to your server, get the response, and compare them …
    Incentivized
    Chose TestComplete
    I have evaluated Tricentis Tosca and another product along with TestComplete. TestComplete is much better [and more] user friendly.
    Incentivized
    Chose TestComplete
    For their special field (API & web testing) I choose those products over TestComplete
    Incentivized
    Chose TestComplete
    We evaluate several different products, but TestComplete fits the best for our Windows base application.
    Incentivized
    Chose TestComplete
    Test Execute license isn't included and that needs to be purchased separately. Also, everything is not part of a single license. Mobile, web, and Desktop costs are separate in Ranorex. In TestComplete everything is included in one piece!!
    Incentivized
    Chose TestComplete
    It's a great tool with a lot of in built features and support for cloud. In the market, there are many test tools available and there are many open source tools too. But this tool has some unique features which fair well.
    Incentivized
    Chose TestComplete
    Previously I was working on Selenium with Java for automating the test cases/scenarios and to perform regression testing in web applications. And for the last few months, I have been working with TestComplete on automating desktop and web applications. And I like the name …
    Incentivized
    Chose TestComplete
    I evaluated roughly six or so competitors before settling on TestComplete. It was the right-sized product for our organization.
    Incentivized
    Chose TestComplete
    One other product I reviewed was Zephyr. TestComplete had more modules that could be used for desktop, web and mobile testing. The main reason I considered Zephyr is because of the JIRA compatibility that TestComplete does not have. We went with TestComplete over Zephyr for the …
    Incentivized
    Chose TestComplete
    We also evaluated Rational Functional Tester and QuickTest Pro. These other tools were a little more difficult to implement and very costly. They were not as flexible as TestComplete. The sales staff around TestComplete was friendlier and more responsive. They made us feel …
    Incentivized
    Key User Insights
    Would buy again
    96%
    Would buy again
    138 Answers
    96%
    Would buy again
    138 Answers
    93%
    Would buy again
    25 Answers
    Delivers good value for the price
    98%
    Delivers good value for the price
    121 Answers
    98%
    Delivers good value for the price
    121 Answers
    88%
    Delivers good value for the price
    22 Answers
    Happy with the feature set
    94%
    Happy with the feature set
    136 Answers
    94%
    Happy with the feature set
    136 Answers
    93%
    Happy with the feature set
    25 Answers
    Lived up to sales and marketing promises
    96%
    Lived up to sales and marketing promises
    71 Answers
    96%
    Lived up to sales and marketing promises
    71 Answers
    85%
    Lived up to sales and marketing promises
    22 Answers
    Implementation went as expected
    98%
    Implementation went as expected
    91 Answers
    98%
    Implementation went as expected
    91 Answers
    85%
    Implementation went as expected
    22 Answers
    Features
    Atlassian JiraAtlassian JiraTestComplete
    Project Management
    Comparison of Project Management features of Atlassian Jira and Atlassian Jira and TestComplete
    Feature
    Atlassian Jira
    7.8
    66 Ratings
    2% above category average
    Atlassian Jira
    7.8
    66 Ratings
    2% above category average
    TestComplete
    -
    Ratings
    Task Management8.765 Ratings8.765 Ratings00 Ratings
    Resource Management7.963 Ratings7.963 Ratings00 Ratings
    Gantt Charts7.149 Ratings7.149 Ratings00 Ratings
    Scheduling7.858 Ratings7.858 Ratings00 Ratings
    Workflow Automation7.861 Ratings7.861 Ratings00 Ratings
    Team Collaboration8.564 Ratings8.564 Ratings00 Ratings
    Support for Agile Methodology8.765 Ratings8.765 Ratings00 Ratings
    Support for Waterfall Methodology7.950 Ratings7.950 Ratings00 Ratings
    Document Management6.954 Ratings6.954 Ratings00 Ratings
    Email integration7.855 Ratings7.855 Ratings00 Ratings
    Mobile Access7.044 Ratings7.044 Ratings00 Ratings
    Timesheet Tracking7.744 Ratings7.744 Ratings00 Ratings
    Change request and Case Management8.149 Ratings8.149 Ratings00 Ratings
    Budget and Expense Management7.136 Ratings7.136 Ratings00 Ratings
    Professional Services Automation
    Comparison of Professional Services Automation features of Atlassian Jira and Atlassian Jira and TestComplete
    Feature
    Atlassian Jira
    7.7
    40 Ratings
    0% above category average
    Atlassian Jira
    7.7
    40 Ratings
    0% above category average
    TestComplete
    -
    Ratings
    Quotes/estimates7.732 Ratings7.732 Ratings00 Ratings
    Invoicing8.125 Ratings8.125 Ratings00 Ratings
    Project & financial reporting7.436 Ratings7.436 Ratings00 Ratings
    Integration with accounting software7.427 Ratings7.427 Ratings00 Ratings
    Best Alternatives
    Atlassian JiraAtlassian JiraTestComplete
    Small Businesses
    Any.do
    Score8 out of 10
    Any.do
    Score8 out of 10
    No answers on this topic
    Medium-sized Companies
    KanbanFlow
    Score7.3 out of 10
    KanbanFlow
    Score7.3 out of 10
    OpenText UFT One
    Score8 out of 10
    Enterprises
    Microsoft To Do
    Score7.9 out of 10
    Microsoft To Do
    Score7.9 out of 10
    SoapUI Open Source
    Score8.3 out of 10
    All AlternativesView all alternativesView all alternativesView all alternatives
    User Ratings
    Atlassian JiraAtlassian JiraTestComplete
    Likelihood to Recommend
    8.3
    (254 ratings)
    8.3
    (254 ratings)
    7.0
    (88 ratings)
    Likelihood to Renew
    8.6
    (37 ratings)
    8.6
    (37 ratings)
    8.1
    (6 ratings)
    Usability
    7.8
    (79 ratings)
    7.8
    (79 ratings)
    7.8
    (7 ratings)
    Availability
    8.0
    (4 ratings)
    8.0
    (4 ratings)
    -
    (0 ratings)
    Performance
    8.0
    (2 ratings)
    8.0
    (2 ratings)
    -
    (0 ratings)
    Support Rating
    8.0
    (24 ratings)
    8.0
    (24 ratings)
    6.6
    (7 ratings)
    In-Person Training
    8.0
    (1 ratings)
    8.0
    (1 ratings)
    -
    (0 ratings)
    Online Training
    8.0
    (2 ratings)
    8.0
    (2 ratings)
    -
    (0 ratings)
    Implementation Rating
    9.0
    (1 ratings)
    9.0
    (1 ratings)
    6.7
    (4 ratings)
    Configurability
    8.0
    (1 ratings)
    8.0
    (1 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    8.0
    (1 ratings)
    8.0
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    8.0
    (9 ratings)
    8.0
    (9 ratings)
    -
    (0 ratings)
    Product Scalability
    8.0
    (1 ratings)
    8.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Atlassian JiraAtlassian JiraTestComplete
    Likelihood to Recommend
    Atlassian
    Jira facilitates software development, bug tracking, and sprints. It's ideal for structured workflows, issue management, and customer communication. However, more straightforward tools might be more efficient for highly creative, unstructured tasks or tiny, agile teams with quick visual overviews. Jira's complexity can be overkill for basic task lists.
    Incentivized
    Read full review
    Atlassian
    Jira facilitates software development, bug tracking, and sprints. It's ideal for structured workflows, issue management, and customer communication. However, more straightforward tools might be more efficient for highly creative, unstructured tasks or tiny, agile teams with quick visual overviews. Jira's complexity can be overkill for basic task lists.
    Incentivized
    Read full review
    SmartBear
    Best suited to smaller unit test or tests broken up, couple of forms at a time Not suited - larger regressions test involving multiple systems. - my main regression involving payments has been unsuccessful for the last 3 years despite all working fine separately and while being watched
    Read full review
    Pros
    Atlassian
    • Integration of tools like Bitbucket, Github, etc., has made it easier to track the code changes, pull requests, and branches linked to the respective ticket.
    • The detailed tracking system in JIRA has helped the teams prioritize and understand the project tasks and issues.
    • JIRA's project tracking board helps you keep track of the project, its flow, and expectations in a structured format.
    Incentivized
    Read full review
    Atlassian
    • Integration of tools like Bitbucket, Github, etc., has made it easier to track the code changes, pull requests, and branches linked to the respective ticket.
    • The detailed tracking system in JIRA has helped the teams prioritize and understand the project tasks and issues.
    • JIRA's project tracking board helps you keep track of the project, its flow, and expectations in a structured format.
    Incentivized
    Read full review
    SmartBear
    • Identifying UI objects and application structure
    • Expandability of tests through scripts and script extensions/plugins
    • low barrier of entry (you can get started quickly, and other's don't need much explanation to contribute on a basic level)
    • Possibility of Jira integration for reporting
    • Relatively few (and usually easy to solve) git conflicts when working simultaneously
    • easy handling of test data, also for iterative tests
    Incentivized
    Read full review
    Cons
    Atlassian
    • The interface is not intuitive to learn for new users
    • JQL is similarly challenging for newbies
    • It's possible to accidentally move issues from one sprint to another without realizing your mistake
    • Certain issue attributes aren't available in certain view (e.g. story points from the epic overview)
    Incentivized
    Read full review
    Atlassian
    • The interface is not intuitive to learn for new users
    • JQL is similarly challenging for newbies
    • It's possible to accidentally move issues from one sprint to another without realizing your mistake
    • Certain issue attributes aren't available in certain view (e.g. story points from the epic overview)
    Incentivized
    Read full review
    SmartBear
    • TestComplete could stand to have a simplified view for different types of users. For instance, as a manager/architecture guy, I'm not so interested in getting into the code and am more interested in file-based interactions.
    • TestComplete could use more integration with reporting for things like TeamCity to improve test status visibility.
    Incentivized
    Read full review
    Likelihood to Renew
    Atlassian
    This is because Jira Software generates a huge profit for an affordable price. Having a tool that makes team management transparent and effective is very valuable.
    In addition, the renewal of Jira Software and all Atlassian tools is predictable and clear, as the prices are published on the Atlassian website and there is no pyramid of intermediaries.
    Incentivized
    Read full review
    Atlassian
    This is because Jira Software generates a huge profit for an affordable price. Having a tool that makes team management transparent and effective is very valuable.
    In addition, the renewal of Jira Software and all Atlassian tools is predictable and clear, as the prices are published on the Atlassian website and there is no pyramid of intermediaries.
    Incentivized
    Read full review
    SmartBear
    We have bigger test automation pack using test complete at the same time we also think this is not good performing tool for large number of test automation scripts.
    Incentivized
    Read full review
    Usability
    Atlassian
    The interface is simple and easy to use if you have some experience with it. Configuration is also logical most of the time. However, less experienced users tend to find themselves lost in some tasks - usually complex project configuration- but sometimes simple things, such as seeing why a user can't move issues in a workflow. Jira configuration requires a good amount of experience - and even experienced users often resort to documentation. It's a tool that's easy to use if you know what you're doing and where to find the proper documentation, but novice users tend to find it challenging.
    Incentivized
    Read full review
    Atlassian
    The interface is simple and easy to use if you have some experience with it. Configuration is also logical most of the time. However, less experienced users tend to find themselves lost in some tasks - usually complex project configuration- but sometimes simple things, such as seeing why a user can't move issues in a workflow. Jira configuration requires a good amount of experience - and even experienced users often resort to documentation. It's a tool that's easy to use if you know what you're doing and where to find the proper documentation, but novice users tend to find it challenging.
    Incentivized
    Read full review
    SmartBear
    It is usable when you become accustomed to its quirks. Not using it for two months and then you need to re-learn the quirks for some features (but some quirks are so awful that they will never fade from your memory). So, when using it regularly, it is possible to be quite productive, if no big correction in name mapping is needed.
    Incentivized
    Read full review
    Reliability and Availability
    Atlassian
    Did not face any issues and whenever they plan maintanance they update all of us very well in advance also so in that view we are good with the product stability.
    Incentivized
    Read full review
    Atlassian
    Did not face any issues and whenever they plan maintanance they update all of us very well in advance also so in that view we are good with the product stability.
    Incentivized
    Read full review
    SmartBear
    No answers on this topic
    Performance
    Atlassian
    Performance is really good though it holds lot of data it loads quickly especially search operation also get the results very quickly as needed hence its good
    Incentivized
    Read full review
    Atlassian
    Performance is really good though it holds lot of data it loads quickly especially search operation also get the results very quickly as needed hence its good
    Incentivized
    Read full review
    SmartBear
    No answers on this topic
    Support Rating
    Atlassian
    I have not had a chance to contact JIRA's customer support. It does offer extensive documentation, although it often feels too technical for me. There is also a JIRA training app that lets you take little lessons and quizzes on different areas (e.g., JIRA basics, agile). I did find it a helpful way to teach myself.
    Incentivized
    Read full review
    Atlassian
    I have not had a chance to contact JIRA's customer support. It does offer extensive documentation, although it often feels too technical for me. There is also a JIRA training app that lets you take little lessons and quizzes on different areas (e.g., JIRA basics, agile). I did find it a helpful way to teach myself.
    Incentivized
    Read full review
    SmartBear
    Some bugs were quickly resolved, but most UX quirks of the tool are just marked "as designed". No follow up for enhancement request.
    Incentivized
    Read full review
    In-Person Training
    Atlassian
    Had received training from our own internal user so it was good and also very easy to understand topics and many tasks in the UI are self explanatory and we can do by our own
    Incentivized
    Read full review
    Atlassian
    Had received training from our own internal user so it was good and also very easy to understand topics and many tasks in the UI are self explanatory and we can do by our own
    Incentivized
    Read full review
    SmartBear
    No answers on this topic
    Online Training
    Atlassian
    One of their strong points i stheir documentation. Almost all of the basic set up needed within JIRA is available online through atlassian and its easy to find and very precise. The more critical issues need to be addressed as well and hence the rating of 8 instead of a 9.
    Incentivized
    Read full review
    Atlassian
    One of their strong points i stheir documentation. Almost all of the basic set up needed within JIRA is available online through atlassian and its easy to find and very precise. The more critical issues need to be addressed as well and hence the rating of 8 instead of a 9.
    Incentivized
    Read full review
    SmartBear
    No answers on this topic
    Implementation Rating
    Atlassian
    Take your time implementing Jira. Make sure you understand how you want to handle your projects and workflows. Investing more time in the implementation can pay off in a long run. It basically took us 5 days to define and implement correctly, but that meant smooth sailing later on.
    Incentivized
    Read full review
    Atlassian
    Take your time implementing Jira. Make sure you understand how you want to handle your projects and workflows. Investing more time in the implementation can pay off in a long run. It basically took us 5 days to define and implement correctly, but that meant smooth sailing later on.
    Incentivized
    Read full review
    SmartBear
    If you develop a mobile application and your testing process goes in cloud, probably you will face a problem - how to implement a stable connection between your mobile devices and testing servers
    Incentivized
    Read full review
    Alternatives Considered
    Atlassian
    monday.com cannot be integrated with CI/CD tools, whereas Atlassian Jira integrates with CI/CD tools seamlessly. Atlassian Jira has strong Agile and Scrum support. Coming to monday.com, it has basic agile functionality. But Atlassian Jira has a complex UI, and monday.com has an intuitive, drag-and-drop interface. Overall, Atlassian Jira provides features like Agile project management, DevOps integration, and customizable workflows.
    Incentivized
    Read full review
    Atlassian
    monday.com cannot be integrated with CI/CD tools, whereas Atlassian Jira integrates with CI/CD tools seamlessly. Atlassian Jira has strong Agile and Scrum support. Coming to monday.com, it has basic agile functionality. But Atlassian Jira has a complex UI, and monday.com has an intuitive, drag-and-drop interface. Overall, Atlassian Jira provides features like Agile project management, DevOps integration, and customizable workflows.
    Incentivized
    Read full review
    SmartBear
    TestComplete stacks up against them in terms of GUI and seamless performance. It records each and every step and action been performed in the application and produces a detailed report in a well-structured manner. It can connect and access seamlessly among various databases directly to speed up the testing process.
    Incentivized
    Read full review
    Contract Terms and Pricing Model
    Atlassian
    Product is rellay good but pricing part I am not aware
    Incentivized
    Read full review
    Atlassian
    Product is rellay good but pricing part I am not aware
    Incentivized
    Read full review
    SmartBear
    No answers on this topic
    Scalability
    Atlassian
    Atlassian Jira is highly stable and good with its performance and its has all the required scalability features as business needs
    Incentivized
    Read full review
    Atlassian
    Atlassian Jira is highly stable and good with its performance and its has all the required scalability features as business needs
    Incentivized
    Read full review
    SmartBear
    No answers on this topic
    Return on Investment
    Atlassian
    • For our marketing team, Jira Work Management caused us to lose valuable work time due to manual updates that could have been automated.
    • Due to lack of creative review tools within Jira Work Management, our team had to pursue other tools that do not integrate with Jira Work Management, thus creating additional OpEx.
    Incentivized
    Read full review
    Atlassian
    • For our marketing team, Jira Work Management caused us to lose valuable work time due to manual updates that could have been automated.
    • Due to lack of creative review tools within Jira Work Management, our team had to pursue other tools that do not integrate with Jira Work Management, thus creating additional OpEx.
    Incentivized
    Read full review
    SmartBear
    • Saves hundreds of man-hours with either QA testing or data entry
    • With the small cost of the product, it has saved the company money with both employee costs as well as the cost of mistakes made by human error or software bugs
    Incentivized
    Read full review
    ScreenShots