What users are saying about
21 Ratings
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91 Ratings
21 Ratings
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Score 9.1 out of 100

Podium

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91 Ratings
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Score 6.5 out of 100

Attribute Ratings

  • Attentive Mobile is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

9.9

Attentive

99%
3 Ratings
5.5

Podium

55%
42 Ratings

Likelihood to Renew

Attentive

N/A
0 Ratings
10.0

Podium

100%
3 Ratings

Usability

10.0

Attentive

100%
1 Rating
9.7

Podium

97%
4 Ratings

Availability

Attentive

N/A
0 Ratings
10.0

Podium

100%
1 Rating

Performance

Attentive

N/A
0 Ratings
10.0

Podium

100%
1 Rating

Support Rating

10.0

Attentive

100%
1 Rating
6.4

Podium

64%
14 Ratings

Implementation Rating

Attentive

N/A
0 Ratings
10.0

Podium

100%
3 Ratings

Product Scalability

Attentive

N/A
0 Ratings
10.0

Podium

100%
1 Rating

Likelihood to Recommend

Attentive

Attentive Mobile is great for those who actively want to build and talk to their community. The goal is to send two messages per week to optimize revenue while balancing out unsubscribes. If a client has trouble with content or finding appropriate marketing messages to send, Attentive Mobile might not be a good fit.
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Podium

Podium tool a great tool that keepsy team and our customers connected via messages with my mobile device through the podium app. It makes me and my customers engage all the time even when I am not at the office I still have the ability to give my customers the feedback or help they are looking for smoothly. So yes I recommend it.
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Pros

Attentive

  • Account management
  • Platform interface
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Podium

  • Maintains conversations indefinitely, so we are able to go back to confirm details from conversations.
  • Provides the ability for our company to have a 'team' messaging platform where we can communicate with one another via single person to a single person, groups where we can add/subtract members of the group... this is invaluable to our organization.
  • Until today(!), we could 'share' or forward a message to one another; oddly, that feature disappeared just today, so I'm hoping it's a glitch!
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Cons

Attentive

  • More communication on ways to improve
  • More structure on calls with our account manager
  • More clarity on insights and new ideas
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Podium

  • Account manager communications: I had been asking my Podium account manager for integration with our CRM tool for over 8 months before my account manager fell silent. After another 6 months, I proactively reached out only to find out that the integration had been in Beta for months and 8 other companies had already integrated. It was frustrating that my account manager did not remember a key request and make the Beta available to me the minute that it was open.
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Pricing Details

Attentive

Starting Price

Editions & Modules

Attentive editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Podium

    Starting Price

    $10,000 per month

    Editions & Modules

    Podium editions and modules pricing
    EditionModules
    Podium Standard399.001
    Podium Webchat Add-On100.002

    Footnotes

    1. per month
    2. per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    Attentive

    No answers on this topic

    Podium

    Again, Podium has been so wonderful in the year and a half we have been using it, we are able to integrate it with our CRM and use alot of the available features. The most helpful has been getting TONS of reviews on MULTIPLE sites through Podium!
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    Usability

    Attentive

    Very easy to set up flows and individual campaigns. Creating a segment is also very easy and all fields are very intuitive.
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    Podium

    While giving our clients the ability to leave a review was there, we had much worse results and got fewer reviews through the Podium portal than we did by sending our clients simple email requests, or simply having our service staff ask for a review while still on the clients' job sites.
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    Reliability and Availability

    Attentive

    No answers on this topic

    Podium

    We haven't had any outages or issues whenever we need it over the last few years of use
    Read full review

    Performance

    Attentive

    No answers on this topic

    Podium

    It moves quickly and has no issues with delays. Performance is good as it is a web-based tool
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    Support Rating

    Attentive

    Fast and easy to communicate with. I wish we went over more insights and analytics on our monthly calls with our account manger. This would really give us the push that we need in order to best utilize the platform as a whole.
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    Podium

    I have to send an email to get information. They have a chat system but I end up having to go through my rep for account questions. It was a little frustrating to not have a direct phone number to call with questions. I would like to see a helpline added.
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    Implementation Rating

    Attentive

    No answers on this topic

    Podium

    We only had a hard time getting our technicians to remember to send the review invites.
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    Alternatives Considered

    Attentive

    While ManyChat is specific to Facebook Messenger, my experience in their platform made it very easy to hit the ground running with Attentive Mobile. With the policy changes in the Messenger world, we have mostly abandoned that and moved to SMS for a direct line to customers. Attentive Mobile has much stronger ROAS with SMS than ManyChat had with Facebook Messenger.
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    Podium

    To be completely candid, I have not used another review software other than Podium. I've worked here for just over 2 years, and our company had just started using Podium. Podium has been useful and successful for our team; therefore, there has not been any reason for me to search for a new company. We are happy with Podium
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    Scalability

    Attentive

    No answers on this topic

    Podium

    Its easy to scale to different departments as needed. We initially began using it to solve one problem and as new features became available it was easy to scale this and include other departments who could benefit from its tools
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    Return on Investment

    Attentive

    • Some clients seeing 50x ROAS (which plateaus eventually)
    • All clients making money
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    Podium

    • Use of Podium has increased the star rating on various review sites for all of our dealerships using the product.
    • Use of Podium has increased the volume of new monthly positive reviews on various review sites for all of our dealerships.
    • While we can't measure the impact that positive reviews have on car shoppers, we know that it influences them and we believe that it is a factor for some people in making the decision to visit the dealership. Some customers have come in and said they read our reviews and wanted to give us a shot. Others have even asked for a specific salesperson who's name has come up in positive reviews, without having ever met or spoken with that salesperson.
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