Avanan vs KnowBe4 Security Awareness Training

What it says, it provides. It has the Data leak prevention that is the major help while we have to deal with lot of clients at a time. It has the Secure Click that checks any embedded hyperlink so that when we work on emails we don't have to worry about the hidden security threats inside a email.

The training modules, etc., are updated frequently and are relevant to cyber security issues currently being exploited. There is also a wide variety of training techniques used to keep content fresh and trainees engaged. From videos, training modules, and short cartoons, we are able to offer content that does not appear to be repetitive or boring. Modules for things like internet security, password usage, etc., are updated annually to keep users abreast of recent exploits from cyber criminals and how to guard against attacks.

• The dashboard for Avanan makes all of the most important information easy to digest.
• Alerting - specifically, the Geo-Location alerts allow us to see if a user has possibly been compromised.
• The End-User Email Quarantine experience gives users the ability to request emails be released, which trains them to better spot legitimate emails.

• Providing tools for the user to use on a real life basis
• Provides real time feedback on who needs support or additional training.
• Allows the user to check status of training and phishing tests
• Allows managers the ability to check on status of employees.

• Sometimes, it's not easy to find why the email has been moved to spam or blocked
• Tuning takes time, sometime query just don't work even everything is right.
• UI can be made more user friendly, so that it will be easier to operate

• Maybe a bit more interactive training but really, it's great the way it is.
• I think some live training would be great.
• Interactive AI training where, depending on the answers, you can see the potential outcome and how not doing the right things could negatively impact a company.

Cost, need to make sure the cost is competitive for how many users are using email protection as we move users to MS Teams and don't rely so much on full access to email accounts (both sending and receiving internal and external).

No question, KnowBe4 Security Awareness Training is a great value to our organization. Properly training our users in the proper use of email and how to be aware of possible dangerous emails is incredibly important now. Also, training users in the best practices for phone calls, as well as internet browsing can prevent data or information from being stolen or exposed. Users have even benefited when using their personal devices as a result of the trainings they have received at work.

The end-users love not having their inboxes fill up with extra useless emails. As an administrator, it is simple to implement and maintain. The ability to put something into test mode before going live makes our life a lot easier and less stressful. Avanan has many different components to make your life easier.

The rating is, assuming, you have either used much more complex administrative panels before or you're old enough that you have a bit of wisdom. I suspect some of the youngest of today's workforce might find the administrative UI a bit old-school and difficult to make logical sense of. However, if you take it one link at a time and give yourself a day to read through their very detailed documentation, it's a very straightforward system with little room for surprises.

Always been available as needed.

There have only been a handful of outages in the 2 years we have had the product. Even during those instances, parts of the system were still operational

It's not all the time, on occasion the platform can delay email by seven to ten minutes.

Pages load quickly, filter/sort quickly, and don't slow down or freeze. Everything is smooth and very easy to use. There are a places in the UI where you can forget how to get there, but other than that everything is great. We have had no issues using any part of the website.

Support has always been there for me, they take on suggestions and product improvements quite seriously. I've spoken to techs and you can tell that they care about the product and the service in which they deliver. Avanan support is always responsive in everything I throw them and in most cases they don't tell me how to build out a widget or custom query, they actually do it for me and send it to me.

Tech prod support is great! I did have to ask for a new customer success rep, needed a more experienced person to match my 12 years of experience running Cybersec training programs. Would suggest that more matching of rep level of knowledge to client level knowledge would help.

There was no in person training.

The appointed support rep/trainer did very well to explain things and answer my questions.

Takes a lot to get a 10 out of 10.

Online was with trainers and using their documentation. The sessions with the trainers helped to clarify information we read about.

Ensure system administration and exchange admin are up to speed on Avanan

Until today we have an issue with Active directory integration, and I have to import our users from AD manually this is very painful. and Why, due to a limitation where the product does not import the OU field, so I can not know, to which division the user belongs, I must map this manually

Avanan has a one-click solution, which subscribers or clients use to deploy a new security update. Further, Avanan has the protection of any cloud application, which means, it bypasses any security threat and maintain the set safety processes. Finally, data leakage is a shield that Avanan has deployed, a very smooth process in the firm.

We have been with knowBe4 before there were any competitors in this market space. KnowBe4's experience continues to outshine its competitors. The last time we looked at these competitors, their features were not close to what we had in our current product, BUT they were less costly at the time. So you do want to look at your specific target needs. If it's just phishing emails, then they may be fine. If you're looking for a complete system including training modules and other feature sets along with the phishing, ... then they may not fit your needs. knowBe4.

Reasonable per head pricing, although on the higher side when we go to scale. We have over 5000 employees including casual teachers used in schools. Would like the opportunity to negotiate better enterprise terms for our system. Overall, the impact of training justifies our move to KnowBe4 Security Awareness Training as our preferred cyber training provider.

It does what they claim and then some.

The product scales greatly. As long as you upgrade the license to support the number of users you are needing, adding in those new users is easy. Also getting those users set up with trainings/campaigns is very easy as well

The team was great to work with and took their time to ensure that we knew what we were doing with the product and that it was set up to meet the specific needs of our organization. This wasn't just a cookie-cutter deployment, but rather they focused specifically on our needs.

• Improved risk mitigation by providing additional layer protection for M365.
• Easy to setup and configure. No expert knowledge required and no downtime required.
• Customizable license count. No need to buy the same number of mailbox users if you really don't want to protect some unused mailboxes.

• 60 - 70% increase in security awareness amongst company employees.
• Added a good balance of security on the employee's side against technical security in the company.
• On the negative side (although it is not really negative), employees are always asking for more security training :).