What users are saying about
4 Ratings
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Top Rated
99 Ratings
4 Ratings
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Score 7 out of 100

isolved

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Top Rated
99 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.4 out of 100

Likelihood to Recommend

Benefitfocus

It is well suited for a small company of maybe 300-400. It is less appropriate for companies in areas where a transit and parking benefit is a must.
Anonymous | TrustRadius Reviewer

isolved

isolved is great for larger companies who want to have one program that can manage all of their payroll, human resources and time keeping needs in one. It flows together nicely and really does make everything more efficient. If you work for a small business you might not need or want all of the features that isolved provides, but I really think all businesses could benefit from a program like this.
Holly Anderson | TrustRadius Reviewer

Feature Rating Comparison

Human Resource Management

Benefitfocus
isolved
8.0
Employee demographic data
Benefitfocus
isolved
9.0
Employment history
Benefitfocus
isolved
9.0
Job profiles and administration
Benefitfocus
isolved
7.5
Workflow for transfers, promotions, pay raises, etc.
Benefitfocus
isolved
8.1
Organizational charting
Benefitfocus
isolved
6.9
Organization and location management
Benefitfocus
isolved
7.2
Compliance data (COBRA, OSHA, etc.)
Benefitfocus
isolved
8.0

Payroll Management

Benefitfocus
isolved
8.2
Pay calculation
Benefitfocus
isolved
9.3
Support for external payroll vendors
Benefitfocus
isolved
6.8
Off-cycle/On-Demand payment
Benefitfocus
isolved
8.3
Benefit plan administration
Benefitfocus
isolved
8.1
Direct deposit files
Benefitfocus
isolved
9.2
Salary revision and increment management
Benefitfocus
isolved
7.4
Reimbursement management
Benefitfocus
isolved
8.3

Leave and Attendance Management

Benefitfocus
isolved
8.1
Approval workflow
Benefitfocus
isolved
7.7
Balance details
Benefitfocus
isolved
8.3
Annual carry-forward and encashment
Benefitfocus
isolved
8.2

Employee Self Service

Benefitfocus
isolved
8.4
View and generate pay and benefit information
Benefitfocus
isolved
9.0
Update personal information
Benefitfocus
isolved
9.2
View company policy documentation
Benefitfocus
isolved
7.8
Employee recognition
Benefitfocus
isolved
7.1
View job history
Benefitfocus
isolved
9.1

Asset Management

Benefitfocus
isolved
8.1
Tracking of all physical assets
Benefitfocus
isolved
8.1

HR Reporting

Benefitfocus
isolved
8.0
Report builder
Benefitfocus
isolved
8.1
Pre-built reports
Benefitfocus
isolved
8.0
Ability to combine HR data with external data
Benefitfocus
isolved
7.9

Onboarding

Benefitfocus
isolved
8.0
New hire portal
Benefitfocus
isolved
8.4
Manager tracking tools
Benefitfocus
isolved
7.6

Performance and Goals

Benefitfocus
isolved
7.2
Corporate goal setting
Benefitfocus
isolved
7.4
Individual goal setting
Benefitfocus
isolved
7.1
Line-of sight-visibility
Benefitfocus
isolved
6.9
Performance tracking
Benefitfocus
isolved
7.4

Performance Management

Benefitfocus
isolved
7.5
Performance plans
Benefitfocus
isolved
7.5
Performance improvement plans
Benefitfocus
isolved
7.5
Review status tracking
Benefitfocus
isolved
7.5
Review reminders
Benefitfocus
isolved
7.6
Multiple review frequency
Benefitfocus
isolved
7.4

Succession Planning

Benefitfocus
isolved
6.9
Create succession plans/pools
Benefitfocus
isolved
7.1
Candidate ranking
Benefitfocus
isolved
7.1
Candidate search
Benefitfocus
isolved
6.7
Candidate development
Benefitfocus
isolved
6.7

Recruiting / ATS

Benefitfocus
isolved
7.8
Job Requisition Management
Benefitfocus
isolved
7.1
Company Website Posting
Benefitfocus
isolved
7.6
Publish to Social Media
Benefitfocus
isolved
8.3
Job Search Site Posting
Benefitfocus
isolved
8.3
Duplicate Candidate Prevention
Benefitfocus
isolved
7.9
Applicant Tracking
Benefitfocus
isolved
7.6
Notifications and Alerts
Benefitfocus
isolved
7.7

Pros

Benefitfocus

  • Great front face - updated graphics and advanced technology.
  • Video Library and an option to create your own videos.
  • Option to do a comparison chart of benefit plans.
  • Easy on the employee's eye.
Anonymous | TrustRadius Reviewer

isolved

  • Flexibility. Schedule templates can be created at departmental level and managers can be made responsible for maintaining schedules rather than HR. Time entries can be edited on multiple levels (punches or total hours worked). New security groups can be easily added anytime.
  • Reporting Power. TimeForce provides a significant number of standard reports for HR, manager and audit purposes.
  • Import Utility. It is very easy to update the system with new employment-related data through by importing .csv documents through TF Import Utility.
Anonymous | TrustRadius Reviewer

Cons

Benefitfocus

  • Great at selling their product but not keeping their promises.
  • Too many glitches and they always advise it will be updated/corrected on their next "quarterly update".
  • They can't administer QTB plans (parking and transit) which is an essential benefit plan offered to companies. They didn't officially come out with this news until after we had implemented and launched the program. During implementation, they made it appear like it would work.
Anonymous | TrustRadius Reviewer

isolved

  • Customer Service - My current reps are amazing (Michelle Maney & Sherri Schatzel) but it took some changes to get the right fit. Previously when with Performance I could call our reps direct & always get someone right way. If there was a big issue Pen Gaines was a phone call away & could handle most anything.
  • Start Up Team - We added a 3rd company informing the team we needed it soon (before yr end 2020), all rules should mirror other 2, and I offered to input the employees myself (and did). Even after contacting Pen there was nothing he could do to escalate the issue and we had to wait vs starting the year for 8 employees we were pulling from the other 2 on 1 payroll.
Aubrey Pelton | TrustRadius Reviewer

Likelihood to Renew

Benefitfocus

No score
No answers yet
No answers on this topic

isolved

isolved 8.2
Based on 13 answers
I don't have a decision in whether to renew the license or not, however if I did I would strongly recommend renewing the license, unless there were a system that would sync up with our payroll program, then I would lean more to the other program simply from a biased standpoint of it being easier for my position.
Steven Houk | TrustRadius Reviewer

Usability

Benefitfocus

No score
No answers yet
No answers on this topic

isolved

isolved 8.2
Based on 4 answers
I have found as the administrator it is very cumbersome for most individuals to use and it is not very intuitive. An individual that is not technologically advanced will have difficulty using as well as those that are lazy and just do not want to learn to do it. The manuals they give you are not helpful for the web-based program. I had to create my own with pictures for most individuals to understand the system.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Benefitfocus

No score
No answers yet
No answers on this topic

isolved

isolved 8.2
Based on 3 answers
Unless it is after 5pm, I am always able to connect with a representative for assistance
Melissa Gering | TrustRadius Reviewer

Performance

Benefitfocus

No score
No answers yet
No answers on this topic

isolved

isolved 7.3
Based on 1 answer
Not too quickly. This could use some improvement maybe
Melissa Gering | TrustRadius Reviewer

Support Rating

Benefitfocus

No score
No answers yet
No answers on this topic

isolved

isolved 9.2
Based on 8 answers
Our agency used a 3rd party payroll vendor that was a partner of Infinisource iSolved so we didn't experience Infinisource iSolved support directly. However, our clients seemed to feel that the support was more than satisfactory. We never fielded complaints from them about their use of Infinisource iSolved or the service they received from it.
Meghan Elise Guffee | TrustRadius Reviewer

In-Person Training

Benefitfocus

No answers on this topic

isolved

I did not have in-person training
Melissa Gering | TrustRadius Reviewer

Online Training

Benefitfocus

No score
No answers yet
No answers on this topic

isolved

isolved 8.2
Based on 1 answer
The help videos are great
Melissa Gering | TrustRadius Reviewer

Implementation Rating

Benefitfocus

No score
No answers yet
No answers on this topic

isolved

isolved 8.2
Based on 10 answers
The system was very cumbersome setting up as well as time consuming. There were times I just wanted to walk away and sometimes I did have to get up and walk away for a break and come back with a fresh perspective. The setup took me over a period of two to three months getting it to serve the purposes that we needed it two. I am very intuitive when it comes to computer software however getting all the right buttons checked in order for it to do what I needed didn't always work.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Benefitfocus

I thought it would be a good facelift and upgrade to BeneTrac which was outdated and hadn't done anything to change the look and feel of their platform. Only to find out Benetrac is more adaptable to manual changes and needs.
Anonymous | TrustRadius Reviewer

isolved

We have not used other Time and Attendance software except a scheduling system called Scheduler (Custom developed for our business). I haven't had the need to research other solutions as I have always been comfortable with the product itself as well as the support that you receive from QQest. Help is literally a phone call away and maintenance contracts are well worth the purchase price, especially in the even of an upgrade.
Anonymous | TrustRadius Reviewer

Scalability

Benefitfocus

No score
No answers yet
No answers on this topic

isolved

isolved 8.2
Based on 2 answers
Works very well. No complaints.
Melissa Gering | TrustRadius Reviewer

Return on Investment

Benefitfocus

  • It was a negative impact because we launched the program during open enrollment only to revert back to the old platform, BeneTrac, 3 months later.
  • Bad impression on the benefits team to implement a program that didn't deliver.
Anonymous | TrustRadius Reviewer

isolved

  • The ability for employees to punch in and out from their phones eliminates paper time sheets and allows us to process payroll remotely, improving our time and process.
  • Employees have access to their paystubs, which reduces the number of requests for copies when they need them.
Roger Buckley | TrustRadius Reviewer

Pricing Details

Benefitfocus

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Benefitfocus Editions & Modules

Additional Pricing Details

isolved

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

isolved Editions & Modules

Edition
isolved$4.001
  1. Per Employee Per Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Benefitfocus
4.0
isolved
7.8

Likelihood to Renew

Benefitfocus
isolved
8.2

Usability

Benefitfocus
isolved
8.2

Reliability and Availability

Benefitfocus
isolved
8.2

Performance

Benefitfocus
isolved
7.3

Support Rating

Benefitfocus
isolved
9.2

Online Training

Benefitfocus
isolved
8.2

Implementation Rating

Benefitfocus
isolved
8.2

Scalability

Benefitfocus
isolved
8.2

Add comparison