What users are saying about
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Top Rated
2642 Ratings
67 Ratings
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Score 8.2 out of 100

monday.com

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Top Rated
2642 Ratings
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Score 8.6 out of 100

Feature Set Ratings

    Sales Force Automation

    8.1

    Bigin by Zoho CRM

    81%

    monday.com

    Feature Set Not Supported
    N/A
    Bigin by Zoho CRM ranks higher in 5/5 features

    Customer data management / contact management

    8.6
    86%
    6 Ratings
    N/A
    0 Ratings

    Workflow management

    7.6
    76%
    6 Ratings
    N/A
    0 Ratings

    Opportunity management

    8.6
    86%
    5 Ratings
    N/A
    0 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    7.9
    79%
    6 Ratings
    N/A
    0 Ratings

    Interaction tracking

    7.9
    79%
    6 Ratings
    N/A
    0 Ratings

    Marketing Automation

    7.1

    Bigin by Zoho CRM

    71%

    monday.com

    Feature Set Not Supported
    N/A
    Bigin by Zoho CRM ranks higher in 2/2 features

    Lead management

    7.7
    77%
    6 Ratings
    N/A
    0 Ratings

    Email marketing

    6.6
    66%
    6 Ratings
    N/A
    0 Ratings

    CRM Project Management

    7.1

    Bigin by Zoho CRM

    71%

    monday.com

    Feature Set Not Supported
    N/A
    Bigin by Zoho CRM ranks higher in 1/1 features

    Task management

    7.1
    71%
    6 Ratings
    N/A
    0 Ratings

    CRM Reporting & Analytics

    7.7

    Bigin by Zoho CRM

    77%

    monday.com

    Feature Set Not Supported
    N/A
    Bigin by Zoho CRM ranks higher in 2/2 features

    Pipeline visualization

    8.0
    80%
    6 Ratings
    N/A
    0 Ratings

    Customizable reports

    7.4
    74%
    6 Ratings
    N/A
    0 Ratings

    Customization

    7.3

    Bigin by Zoho CRM

    73%

    monday.com

    Feature Set Not Supported
    N/A
    Bigin by Zoho CRM ranks higher in 1/1 features

    Custom fields

    7.3
    73%
    6 Ratings
    N/A
    0 Ratings

    Security

    8.4

    Bigin by Zoho CRM

    84%

    monday.com

    Feature Set Not Supported
    N/A
    Bigin by Zoho CRM ranks higher in 2/2 features

    Single sign-on capability

    8.6
    86%
    5 Ratings
    N/A
    0 Ratings

    Role-based user permissions

    8.1
    81%
    6 Ratings
    N/A
    0 Ratings

    Social CRM

    6.7

    Bigin by Zoho CRM

    67%

    monday.com

    Feature Set Not Supported
    N/A
    Bigin by Zoho CRM ranks higher in 2/2 features

    Social data

    6.6
    66%
    6 Ratings
    N/A
    0 Ratings

    Social engagement

    6.8
    68%
    6 Ratings
    N/A
    0 Ratings

    Integrations with 3rd-party Software

    8.1

    Bigin by Zoho CRM

    81%

    monday.com

    Feature Set Not Supported
    N/A
    Bigin by Zoho CRM ranks higher in 1/1 features

    Marketing automation

    8.1
    81%
    5 Ratings
    N/A
    0 Ratings

    Platform

    9.0

    Bigin by Zoho CRM

    90%

    monday.com

    Feature Set Not Supported
    N/A
    Bigin by Zoho CRM ranks higher in 1/1 features

    Mobile access

    9.0
    90%
    6 Ratings
    N/A
    0 Ratings

    Project Management

    Bigin by Zoho CRM

    Feature Set Not Supported
    N/A
    8.2

    monday.com

    82%
    monday.com ranks higher in 14/14 features

    Task Management

    N/A
    0 Ratings
    9.2
    92%
    1234 Ratings

    Resource Management

    N/A
    0 Ratings
    8.3
    83%
    1068 Ratings

    Gantt Charts

    N/A
    0 Ratings
    8.2
    82%
    703 Ratings

    Scheduling

    N/A
    0 Ratings
    8.5
    85%
    1047 Ratings

    Workflow Automation

    N/A
    0 Ratings
    8.2
    82%
    1059 Ratings

    Team Collaboration

    N/A
    0 Ratings
    9.0
    90%
    1216 Ratings

    Support for Agile Methodology

    N/A
    0 Ratings
    8.2
    82%
    651 Ratings

    Support for Waterfall Methodology

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Document Management

    N/A
    0 Ratings
    7.2
    72%
    987 Ratings

    Email integration

    N/A
    0 Ratings
    7.9
    79%
    874 Ratings

    Mobile Access

    N/A
    0 Ratings
    8.1
    81%
    980 Ratings

    Timesheet Tracking

    N/A
    0 Ratings
    8.5
    85%
    586 Ratings

    Change request and Case Management

    N/A
    0 Ratings
    8.6
    86%
    626 Ratings

    Budget and Expense Management

    N/A
    0 Ratings
    7.6
    76%
    537 Ratings

    Professional Services Automation

    Bigin by Zoho CRM

    Feature Set Not Supported
    N/A
    7.5

    monday.com

    75%
    monday.com ranks higher in 3/3 features

    Quotes/estimates

    N/A
    0 Ratings
    7.2
    72%
    362 Ratings

    Project & financial reporting

    N/A
    0 Ratings
    8.1
    81%
    461 Ratings

    Integration with accounting software

    N/A
    0 Ratings
    7.3
    73%
    243 Ratings

    Attribute Ratings

    • monday.com is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

    Likelihood to Recommend

    8.3

    Bigin by Zoho CRM

    83%
    6 Ratings
    8.9

    monday.com

    89%
    1242 Ratings

    Likelihood to Renew

    Bigin by Zoho CRM

    N/A
    0 Ratings
    8.6

    monday.com

    86%
    12 Ratings

    Usability

    8.1

    Bigin by Zoho CRM

    81%
    6 Ratings
    8.7

    monday.com

    87%
    1175 Ratings

    Availability

    Bigin by Zoho CRM

    N/A
    0 Ratings
    9.0

    monday.com

    90%
    4 Ratings

    Performance

    Bigin by Zoho CRM

    N/A
    0 Ratings
    8.5

    monday.com

    85%
    4 Ratings

    Support Rating

    7.7

    Bigin by Zoho CRM

    77%
    6 Ratings
    8.3

    monday.com

    83%
    1123 Ratings

    Online Training

    Bigin by Zoho CRM

    N/A
    0 Ratings
    8.0

    monday.com

    80%
    3 Ratings

    Implementation Rating

    Bigin by Zoho CRM

    N/A
    0 Ratings
    7.5

    monday.com

    75%
    6 Ratings

    Configurability

    Bigin by Zoho CRM

    N/A
    0 Ratings
    7.9

    monday.com

    79%
    3 Ratings

    Ease of integration

    Bigin by Zoho CRM

    N/A
    0 Ratings
    5.8

    monday.com

    58%
    3 Ratings

    Product Scalability

    Bigin by Zoho CRM

    N/A
    0 Ratings
    8.7

    monday.com

    87%
    4 Ratings

    Vendor post-sale

    Bigin by Zoho CRM

    N/A
    0 Ratings
    6.1

    monday.com

    61%
    3 Ratings

    Vendor pre-sale

    Bigin by Zoho CRM

    N/A
    0 Ratings
    7.0

    monday.com

    70%
    3 Ratings

    Likelihood to Recommend

    Zoho Corporation

    It is great when you have a lot of clients and names to track. It is very easy to update and manage as well as it is great that others can see your notes. It is less appropriate for doing large blasts as it isn't as user-friendly for that. Also tracking each employee's activity is very challenging as a manager it is not very easy to see exactly what their statistics are.
    Read full review

    monday.com

    Project management is much simpler and allows you to have greater control over each resource, both human, financial, and technological. This also allows you to have greater control over budgets. The graphics and panels it offers, in addition to the overview, are the perfect tool to stay organized.
    Read full review

    Pros

    Zoho Corporation

    • Easy to use and operate as there are not "23 million" options, but still powerful.
    • Integrates with other Zoho products like Zoho Social, Campaigns and Forms.
    • Allows deals pipelines with fully customisable stages.
    Read full review

    monday.com

    • Team Organization/Accountability - Can see what everyone has on their plate, where they are at with a project, and add new projects when necessary.
    • Highly customizable workspaces - There are table items for EVERYTHING. Status updates, URLs, Due dates, Hour of the day, text fields, number fields, user tagging, and so much more. You can organize or track ANYTHING in any way that makes sense to you.
    • Automations - Can create automations to remind people of tasks (in program and through integrations with other software such as Slack), can automatically make tasks populate, and endless other configurations and dependencies.
    Read full review

    Cons

    Zoho Corporation

    • It is quite easy for a new user, no training is required you are always ready to go with it.
    • The dashboard needs a bit of improvement and the user interface needs to be more user friendly.
    Read full review

    monday.com

    • Being able to prevent users from being able to easily change job request templates would be a big help.
    • I would like the default listing of completed items in descending order of date. That would make it easier for reporting to be able to glimpse a given week or month and count the number of items completed vs. having to scroll to the bottom of the list. I change the setting constantly, but it seems to revert back to the oldest items on top.
    Read full review

    Pricing Details

    Bigin by Zoho CRM

    Starting Price

    $9 per month

    Editions & Modules

    Bigin by Zoho CRM editions and modules pricing
    EditionModules
    Express$9.001
    Premier$15.002

    Footnotes

    1. per month per user
    2. per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    20% discount for annual pricing.

    monday.com

    Starting Price

    $0 Contact us

    Editions & Modules

    monday.com editions and modules pricing
    EditionModules
    Basic81
    Standard102
    Pro163
    Enterprise04

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Yearly plan: Save 18% Monthly plan also available

    Try for free

    Likelihood to Renew

    Zoho Corporation

    No answers on this topic

    monday.com

    It solves all our needs the exact way we imagined it. coming across monday gave us the feeling that we designed the program ourselves to work for the use cases we had in mind.
    Read full review

    Usability

    Zoho Corporation

    A solid 8 from my perspective, a tool all small businesses should try out before venturing into the world of larger CRM solutions as this gives you the best entry point into the CRM solution world with ideas about all the modules that are required the most. It can be made a bit more intermediate user friendly by adding a bit more mass approach style features
    Read full review

    monday.com

    It sparks joy from the inner geek and master organizer in me. I've tried so many other tools that had a steep learning curve and seem like more work to manage than they were worth. monday.com has a great user interface, it's highly customizable and can be set up in minutes. They also have great resources if you need a bit more help. If you think it can do it, it probably does. Don't be afraid to play.
    Read full review

    Support Rating

    Zoho Corporation

    Bigin by Zoho CRM has a 24 hours help desk, with well informed professionals, and they constantly listen and solve what ails the users. More so, often, new releases in the form of documentations regarding the software updates are made and revealed, making the beginners learn. The dashboard of Bigin is very basic, with well set operational features and by simply clicking any of them, the results are instantly revealed.
    Read full review

    monday.com

    Using monday.com, I've been blown away by the quality of customer service I've received. The only way I can think of is to have a different support person respond to a follow-up inquiry if you require more information. To avoid feeling as though a new person has joined a conversation, it would be wonderful to be able to converse with the same person again and over again.
    Read full review

    Online Training

    Zoho Corporation

    No answers on this topic

    monday.com

    To have someone walk you thru the features and capabilities of Monday.com is priceless. Someone also coming along later in the contract to see if you are maximizing the program to suit your company needs is beyond helpful. The staff that have provided this training are fun, creative and very patient.
    Read full review

    Implementation Rating

    Zoho Corporation

    No answers on this topic

    monday.com

    We signed up for the accounts. Created the accounts. Ran the trial version and tested it live while we were running multiple projects and found that it was fitting our needs perfectly. When the trial ended and we were asked to purchase the full version, we did. We have found other ways to use it and it's a breeze.
    Read full review

    Alternatives Considered

    Zoho Corporation

    Bullhorn was a much better platform that Zoho, but Zoho is more affordable. Salesforce was very complicated, but Bullhorn was amazing at customization, specific full cycle tracking, as well as it was an all in one so you could do the recruiting cycle, sales cycle, billing and HR functions all in one whereas with Zoho they don't talk to each other and you have to have a different system for each process so it isn't all-in-one and accessible like other programs.
    Read full review

    monday.com

    We used an excel spreadsheet to track our month end close process previously which created a lot of issues around only one person being able to be in the checklist at any given time. Additionally, we were unable to have excel notify us when a task we need to have completed was done, but Monday.com has completely changed that for us!
    Read full review

    Return on Investment

    Zoho Corporation

    • The lead conversion right from prospects to revenue generation has increased in our organization.
    • Previously the conversion rate was around 40%, now the efficiency has increased.
    Read full review

    monday.com

    • Positive - Good for basic organization of projects
    • Positive - Good for tracking who is working on a project
    • Negative - Layout and arrangement of buttons and tolls for update a bit confusing
    • Negative - Quick acquisition of information not intuitive
    Read full review

    Screenshots

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