Bigin by Zoho CRM vs. monday.com

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Bigin by Zoho CRM
Score 8.3 out of 10
N/A
Bigin by Zoho CRM is a simplified customer relationship management (CRM) software designed specifically for small businesses, startups and teams. Bigin helps small businesses unify customer-facing operations— marketing, sales, onboarding, delivery, and support, and it offers features that help to manage these customer relationships effectively.
$9
per month
monday.com
Score 8.4 out of 10
Mid-Size Companies (51-1,000 employees)
monday.com Work OS is an open platform designed so that anyone can create the tools they need to run all aspects of their work. It includes ready-made templates or the ability to customize any work solution ranging from sales pipelines to marketing campaigns, CRMs, and project tracking.
$0
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Pricing
Bigin by Zoho CRMmonday.com
Editions & Modules
Express
$9.00
per month per user
Premier
$15.00
per month
Enterprise
$0
Contact us
Basic
$9
per user
Standard
$12
per user
Pro
$19
per user
Offerings
Pricing Offerings
Bigin by Zoho CRMmonday.com
Free Trial
YesYes
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details20% discount for annual pricing.Yearly plan: Save 18% Monthly plan also available
More Pricing Information
Community Pulse
Bigin by Zoho CRMmonday.com
Considered Both Products
Bigin by Zoho CRM
Chose Bigin by Zoho CRM
Bigin by Zoho CRM is a very easy to use tool at a very fair price the small companies can afford. At the same time it is very robust technology thet brings the best features from other competitors. The best of Bigin by Zoho CRM is that it has been designed with small companies …
Chose Bigin by Zoho CRM
Pricing is the best
monday.com

No answer on this topic

Top Pros
Top Cons
Features
Bigin by Zoho CRMmonday.com
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Bigin by Zoho CRM
8.1
32 Ratings
5% above category average
monday.com
-
Ratings
Customer data management / contact management8.729 Ratings00 Ratings
Workflow management8.430 Ratings00 Ratings
Opportunity management8.730 Ratings00 Ratings
Integration with email client (e.g., Outlook or Gmail)8.028 Ratings00 Ratings
Contract management5.77 Ratings00 Ratings
Interaction tracking8.830 Ratings00 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Bigin by Zoho CRM
8.3
27 Ratings
9% above category average
monday.com
-
Ratings
Lead management9.026 Ratings00 Ratings
Email marketing7.624 Ratings00 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Bigin by Zoho CRM
7.3
27 Ratings
4% below category average
monday.com
-
Ratings
Task management8.227 Ratings00 Ratings
Reporting6.44 Ratings00 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Bigin by Zoho CRM
8.1
31 Ratings
6% above category average
monday.com
-
Ratings
Pipeline visualization8.431 Ratings00 Ratings
Customizable reports7.727 Ratings00 Ratings
Customization
Comparison of Customization features of Product A and Product B
Bigin by Zoho CRM
8.6
31 Ratings
13% above category average
monday.com
-
Ratings
Custom fields8.631 Ratings00 Ratings
Security
Comparison of Security features of Product A and Product B
Bigin by Zoho CRM
8.5
30 Ratings
2% above category average
monday.com
-
Ratings
Single sign-on capability8.625 Ratings00 Ratings
Role-based user permissions8.429 Ratings00 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Bigin by Zoho CRM
6.8
17 Ratings
7% below category average
monday.com
-
Ratings
Social data6.616 Ratings00 Ratings
Social engagement7.016 Ratings00 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Bigin by Zoho CRM
8.2
22 Ratings
14% above category average
monday.com
-
Ratings
Marketing automation8.222 Ratings00 Ratings
Platform
Comparison of Platform features of Product A and Product B
Bigin by Zoho CRM
8.9
30 Ratings
17% above category average
monday.com
-
Ratings
Mobile access8.930 Ratings00 Ratings
Project Management
Comparison of Project Management features of Product A and Product B
Bigin by Zoho CRM
-
Ratings
monday.com
8.1
2220 Ratings
8% above category average
Task Management00 Ratings8.92206 Ratings
Resource Management00 Ratings8.31884 Ratings
Gantt Charts00 Ratings7.81288 Ratings
Scheduling00 Ratings8.31844 Ratings
Workflow Automation00 Ratings8.41920 Ratings
Team Collaboration00 Ratings9.22164 Ratings
Support for Agile Methodology00 Ratings8.11148 Ratings
Support for Waterfall Methodology00 Ratings7.01 Ratings
Document Management00 Ratings7.61786 Ratings
Email integration00 Ratings7.91595 Ratings
Mobile Access00 Ratings7.81767 Ratings
Timesheet Tracking00 Ratings7.61036 Ratings
Change request and Case Management00 Ratings8.01148 Ratings
Budget and Expense Management00 Ratings7.91022 Ratings
Professional Services Automation
Comparison of Professional Services Automation features of Product A and Product B
Bigin by Zoho CRM
-
Ratings
monday.com
7.4
999 Ratings
0% above category average
Quotes/estimates00 Ratings7.7669 Ratings
Project & financial reporting00 Ratings7.5883 Ratings
Integration with accounting software00 Ratings7.1498 Ratings
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Bigin by Zoho CRMmonday.com
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Score 9.8 out of 10
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Score 9.6 out of 10
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Creatio
Creatio
Score 9.2 out of 10
SAP Ruum
SAP Ruum
Score 9.0 out of 10
Enterprises
Creatio
Creatio
Score 9.2 out of 10
Quickbase
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Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Bigin by Zoho CRMmonday.com
Likelihood to Recommend
9.0
(31 ratings)
8.7
(2225 ratings)
Likelihood to Renew
9.1
(1 ratings)
9.0
(31 ratings)
Usability
7.3
(7 ratings)
8.7
(2153 ratings)
Availability
-
(0 ratings)
8.2
(8 ratings)
Performance
-
(0 ratings)
8.5
(8 ratings)
Support Rating
5.9
(7 ratings)
8.2
(1879 ratings)
In-Person Training
-
(0 ratings)
9.1
(1 ratings)
Online Training
-
(0 ratings)
9.1
(4 ratings)
Implementation Rating
-
(0 ratings)
8.9
(7 ratings)
Configurability
-
(0 ratings)
8.4
(6 ratings)
Ease of integration
-
(0 ratings)
8.6
(6 ratings)
Product Scalability
-
(0 ratings)
7.2
(8 ratings)
Vendor post-sale
-
(0 ratings)
8.7
(6 ratings)
Vendor pre-sale
-
(0 ratings)
8.7
(6 ratings)
User Testimonials
Bigin by Zoho CRMmonday.com
Likelihood to Recommend
Zoho
Bigin by Zoho CRM is suitable for medium-size or small-size companies. In our case, being a small company, all the functions that Bigin by Zoho CRM offers are more than enough. If in the future we need features that are not currently covered by the platform, we will evaluate the possibility of migrating to Zoho CRM. But for the moment (until now we had never used a CRM), everything that Bigin by Zoho CRM offers us fits our needs perfectly. Perhaps for other very large companies, Bigin by Zoho CRM surely does not cover all needs, although I couldn't give examples.
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monday.com
Here, I will suggest that it is best to create employees, clients, or project reports. Easy to track with the dashboards. I did many integrations and developments. I can not list each of them here. I will say the best tool for management. I couldn't see criteria of unsuitable. But yes It will depend on the client's requirements. I will suggest it as very user-friendly tool for CEOs, CTOs, Managers, and company owners also for team.
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Pros
Zoho
  • Bigin by Zoho CRM has embedded the marketing automation feature in its operations.
  • Also, Bigin supports CRM, through social media engagement and other working platforms.
  • Bigin provides the management team with customizable reports, after extensive analysis from the entire market segment.
Read full review
monday.com
  • Set stages for each task and assign people to those stages to move projects along
  • Set up automated tasks to get assigned to people and to send out notifications to Slack as well as emails to contractors to work on a project
  • Create multiple boards for projects and the ability to review tasks by date to make sure no project slips through the cracks
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Cons
Zoho
  • The CRM is majorly for small teams and does not have use cases for bigger organizations
  • It needs to add some add-on features like email automation and journey creation from CRM itself.
  • There is room for improvement in some specific use cases, like adding enrichment to leads manually or API integrated.
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monday.com
  • Ensuring I have set up a Private board vs public board is not clear - it would be useful to have an additional alert when creating a board as I work with sensitive information. It will eventually be used in a team based environment but while I test the boards, they needs to be private.
  • Time tracking is clumsy, could be easier to record
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Likelihood to Renew
Zoho
Because it is good.
Read full review
monday.com
Teams involved in content creation, such as marketing or editorial teams, could use monday.com to manage the entire content lifecycle. Boards might track content ideas, assignments, drafts, reviews, approvals, and publication schedules, helping teams collaborate and keep content production on track.
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Usability
Zoho
It has some great functions that are very easy to use and user-friendly, however overall it is not a very robust system and the fact that it only does sales and not the rest of the cycle for an organization makes it very limiting. There are a lot of functions that are very basic, but for the price it does offer a lot of value for a smaller company that just needs basic functions to track.
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monday.com
It's straightforward to use and simple to understand. They have tutorials on different elements of the system that you can learn. The workflow there is very intuitive, drag and drop, which doesn't require a learning curve for most people. Templates that also make things more accessible can be found.
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Reliability and Availability
Zoho
No answers on this topic
monday.com
There have only been 2 instances in the past year where monday.com was down.
Read full review
Performance
Zoho
No answers on this topic
monday.com
Everything performs fairly well. Every now and then there are user errors where an employee will not click "ok" on a note they've created and simply exit out (I do wish that something was in place to prevent this, such as a pop "are you finished?")
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Support Rating
Zoho
The support is all international and it takes a while to get support as you have to go through chats and set up times, not as easy to just call and get the support you need. They are very nice when you do finally connect with someone and they are knowledgeable, just challenging being international sometimes.
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monday.com
monday.com only really care about accounts that have 20 seats or more. While this is great for monday.com, it pushes smaller organisations to evaluate alternatives. We rate monday.com highly in our organisation because key staff have already got good experience with the application and we know we will get to 20+ seats one day. But, till then the billing model and lack of permanent enterprise features is a dread.
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Online Training
Zoho
No answers on this topic
monday.com
To have someone walk you thru the features and capabilities of Monday.com is priceless. Someone also coming along later in the contract to see if you are maximizing the program to suit your company needs is beyond helpful. The staff that have provided this training are fun, creative and very patient.
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Implementation Rating
Zoho
No answers on this topic
monday.com
We signed up for the accounts. Created the accounts. Ran the trial version and tested it live while we were running multiple projects and found that it was fitting our needs perfectly. When the trial ended and we were asked to purchase the full version, we did. We have found other ways to use it and it's a breeze.
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Alternatives Considered
Zoho
The price is much more attractive than equivalent tools. Pipe drive is as good, but the cost is a big factor when you are a small company, especially at the beginning. So that is why we chose BIgin, and we are delighted with it. With five members, it saves a few hundreds of euros a year.
Read full review
monday.com
We have converted using spreadsheets over to Monday and so far everything is going well. Things are more organized and you don't have to worry about bookmarking a bunch of Excel pages. Everything is in one place and easy to access for the whole team.
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Scalability
Zoho
No answers on this topic
monday.com
For it to work across multiple departments and sites, I would like to see improvements made with integrations and automation. For this question, I am acknowledging not only the addition of internal triggers/automation, but also an expansion on external ones.
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Return on Investment
Zoho
  • Reaching more possible customers quickly and with less effort. The fact of being able to automate sending to our contact database, which has previously been tagged and categorized, has allowed us to send information in a more agile way (previously we simply used Outlook, without any type of automation).
  • Automatically consulting all the email history you have with any of the contacts has allowed us to be more efficient and avoid duplication in communications.
  • The process of implementing and integrating Bigin in our company, although it was not difficult, we found some difficulties to synchronize the database loaded in Bigin by Zoho CRM with our Office365 account.
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monday.com
  • >25% of our org is using monday.com to build Boards & projects. Only 5% used our prior Work Management System.
  • 100% of project communication is kept within monday.com. Which means we don't have to search Slack, Email, or other places to find a message.
  • 100% of our project files are kept or linked with monday.com. So, we don't have to find missing files in other locations.
  • monday.com integrates with Salesforce, so we don't have to manually duplicate data
  • 3rd-Party solutions are linking to our monday.com data and producing reports as humans read reports.
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ScreenShots

Bigin by Zoho CRM Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of

monday.com Screenshots

Screenshot of Work OSScreenshot of Ready-Made TemplatesScreenshot of MobileScreenshot of Visual BoardsScreenshot of Real-time NotificationsScreenshot of Automations