Bluehost vs. Volusion vs. WP Engine

Bluehost is a decent all-around choice for web hosting with professional web development and domain management features that are particularly ideal for WordPress websites and blogs. They have a good reputation within the industry as a company that invests heavily in new technology and platform innovation. Bluehost has made a lot of improvements to customize their back-end administration (AMP & control panel) by working to improve the usability and design of the browser interface. Bluehost is primarily focused on customers who use WordPress and we would recommend either their hybrid cloud or managed WordPress platform, which provides everything that you need to build and maintain a popular website. All in all, Bluehost is a well-established brand that continually improves its hosting products, regularly upgrades their data center hardware, and is generally considered a leader in the development of new cloud hosting platform services.

Incentivized

Volusion is a good company if you're starting out. The problem is that, if you want more complexity out of the program, you're kind of stuck. Also the regular time out errors and slow downs can be very frustrating. Packages that miss overnight deadlines because your system stops working can cost you customers. In today's highly competitive market, that's just something that's hard to put up with. If you have a lower volume of business you might be able to work around these issues.

Incentivized

I am an enterprise user of WordPress and host over 7000 sites with WPEngine. Areas that I think they are well suited for include customers that need enterprise-level support and uptime and have more complex needs than a simple blog. They also manage scale well with a variety of isolated install options that you can scale up or down depending on your contract needs. They also provide premier support for enterprises and have highly knowledgable Technical Account Managers that provide a significant value add. If I were to look at where it isn't as appropriate for usage I would focus on the low-end needs and say while they do support small sites, there are options out there for cheaper hosting that lack the support a WPEngine gives you.

Incentivized

• Customer service/tech support is simply top-notch. Being able to pick up the phone, get help, and not get charged for it is rare in the tech-support world.
• Their Dashboard/C-panel has a wide selection of popular tools and options to make website design and all that goes with it very easy. Lots of choices; they are more than a simple hosting service.
• Keeping their tools up-to-date. I never have to worry about upgrades or having the latest features; it just happens automatically!

Incentivized

• Templates are pre-built for a good end user experience. I've gone through the process of building custom sites as well as tweaking both free and paid templates that Volusion's design team provides.
• Their support team didn't use to be as helpful, but in recent years have answered nearly all questions I've had. Their support section within the database provides detailed walkthrus as well.
• Order processing is easy once you've been trained on the system. We got to a point where nearly the entire process was automated from initial purchase through shipping.

Incentivized

• I love the database backups and how quickly & easy it is to restore from an old backup point. This gives me & my clients confidence that any change can be rolled back.
• The built in caching & CDN mean that I have to spend less time worrying about the speed of the server & site. The caching has some side-effects that take getting used to (on-page dynamic PHP code sometimes needs to be moved to API endpoints), but this is true for most caching systems.
• They have really good support for multiple environments. It's very easy to have separate production & staging environments. It's also very simple to deploy from staging to production, making product launches and large scale website copy changes much easier to coordinate.

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• Setting up wasn't difficult but I think for some having tutorial videos would have been better than screenshots.
• Provide more than one free domain on the Plus plan.
• Offer site migration - not an option I saw when I signed up.

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• API calls use the previous call as a reference, even if you weren't the one we made the previous call. Can lead to data gaps, so you often have to set a manual date range to look back to make sure you aren't missing any data.
• Not as customizable as most ecommerce platforms
• Not as many integration options as most platforms

Incentivized

• I'd like to see WP Engine offer their own monitoring solution. When I say monitoring, I mean specific use cases that may end up being something you could script. This would keep customers from having to pay for additional services like Pingdom, New Relic, etc.
• I would like to see some proactive analysis done by WP Engine on their customer sites - at least on their home pages, and offer up suggestions. This kind of goes along with the other example.
• Finally, it would be nice to see a "lighter" offering, perhaps a plan that costs $49 for those who want to host only a few sites, or even 1 site.

Incentivized

When you spend so much time with a product like this and not only have you witnessed its growth, but you almost feel like you are next those that make the decisions of building features a certain way, you can't help but want to stay and be a part of their continued growth. It's simply a great product. Can it improve? By all means! But it will only improve because of users and avid resellers like me.

I was in a situation where I had to bolt Wordpress on to an existing infrastructure that could not support it. If I ever end up in that situation again, please kill me. Other than that reasonably common use case, I don't think it offers a lot of value over robust shared hosting, virtual private server (VPS) or dedicated servers.

I use Wordpress for my website on Bluehost, so I already know how it works and happy with it. I gave it this rating as I love the fact that If you do plan on creating multiple websites on Bluehost you'll be able to create specific login access for each website sites making it less likely to enter into the wrong website accounts. Which makes it even easier to manage client websites if you plan to create and host websites on behalf of your clients.

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I know what to do to add a new product, promotion or do an analysis of sales.

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From the onboarding and in the days afterward, it was very easy to get into the platform and begin creating important websites and configuring user options. The interface is easy to navigate, and the platform pages load quickly. Since the platform is built for Word plus press, it has features including backup, staging, maintenance mode, and direct WP-Admin login to make configuration and site management faster. We have never had any issues on the billing side of the account.

Incentivized

They are quick, easily reached, and can usually solve problems on the first try. However I noticed I had to go to customer support more often than with other providers, whether that was things breaking more often or if their customer support couldn't fix things on the first try. But in most scenarios, they are fine.

Incentivized

You have to wait on hold for at least 45 minutes every call—the tech support person never knows the answer right away so they put you on 10 minute holds only to come back and say they're still looking for answers. The chat function could take days to get a response. Our "Dedicated Account Manager" never checks in or answers, nor are they ever in the office when we call. It's like they try to be as unavailable as possible until you forget why you even called in the first place. Insane.

Incentivized

Support is generally great. Enterprise support is fantastic, with little to no wait times. I find that chat support can almost always take care of the problem without escalating to a ticket for a higher level of troubleshooting. The chat support for many other hosting providers can only handle basic issues. This is a big bonus for us to get quick and helpful answers.

Incentivized

It is best to use the built-in features and recommended services for the most turn-key experience (ie. Skipjack for payment processing so that it can all be done from the Volusion backend).

Bluehost did not stack up against HostGator; in fact, HostGator was where we ended up migrating after we realized Bluehost was not for us. Bluehost is not geared toward businesses, especially ones like ours that have a very customized site. HostGator allowed us the customization that we needed, and their prices were terrific.

Incentivized

While k-eCommerce was very glamorous to us because it integrates with our main workflow, it just didn't have some of the marketing features that are so integral to the way we do business online. The set-up costs were also way too high. Volusion is so affordable and feature heavy, it makes it very difficult for any shopping cart provider to compete. You can find others who are competitively priced and have similar features, but they simply aren't as robust (at least for the way we use it)

While we still use GoDaddy for some services, WP Engine definitely has been a major upgrade for our WordPress hosting. In addition to faster load speeds, WP Engine has been more adept at allowing us to manage a high number of websites without straining the system. We have never used Network Solutions for our own hosting needs, but when we do interact with them on behalf of our clients, their systems always seem to be clunky and hard to use, and they often overcharge customers by selling them products they do not need.

Incentivized

The website is slow. The speed is not reliable. Sometimes, sites would go down without warning. You would have to get a VPS to get consistent speed. If you have small website as a hobby, then Bluehost will be sufficient. Otherwise, I recommend looking for something more fast. Storage is good, but speed is lacking

Incentivized

• It allowed me to get my website up and running and sell services.
• It is fairly low cost, so it was easy to recoup my investment.
• Having to pay for a whole year upfront made it take a little longer to get the return on my investment.

Incentivized

• Honestly, when you're in the dashboard, the UX is simply horrendous. I mean, everything that should be 1-2 clicks away is 4-6 clicks away, and each pages takes at least four seconds to load. You just find yourself wasting a lot of time waiting for things to load. This should be more simple.

• WP Engine reduces our time investment and upkeep costs which increases our margins.
• WP Engine simplifies site management with a built-in development server, which saves us headaches.
• WP Engine itself is positioned as a premium service, which allows us to use their branding as a tool to close sales.

Incentivized