Box vs. Hootsuite

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Box
Score 8.6 out of 10
N/A
Box is an online Intelligent Content Management solution that caters to individual users as well as businesses.
$20
per month 3 users (minimum)
Hootsuite
Score 8.1 out of 10
N/A
Hootsuite is a social media management platform for building brand awareness, engaging with customers, and driving business results. Users can schedule posts across multiple social networks (including Instagram, TikTok, Twitter, Facebook, LinkedIn, Pinterest, and YouTube ), manage organic and paid social content together, keep track of customer conversations, integrate with over 200+ applications, and gain actionable real-time insights from social media to make critical business decisions from…
$249
per month per user
Pricing
BoxHootsuite
Editions & Modules
Business Starter
$7
per month per user (3 minimum)
Business
$20
per month per user (3 minimum)
Business Plus
$33
per month per user (3 minimum)
Enterprise
$47
per month per user (3 minimum)
Enterprise Plus
$50
per month (billed annually) per user (3 minimum)
Enterprise Advanced
Contact us
per month per user (35 minimum)
Standard
$199
per month (billed annually) Starts at 1 user, 10 social accounts
Advanced
$399
per month (billed annually) Starts at 1 user, unlimited social accounts
Enterprise
Custom Pricing
per year
Offerings
Pricing Offerings
BoxHootsuite
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeOptionalOptional
Additional DetailsA discount is available for annual pricing.Plans can be paid monthly or annually, with a discount for annual pricing.
More Pricing Information
Community Pulse
BoxHootsuite
Considered Both Products
Box
Chose Box
Most of these cloud storage platforms have a simple interface and provide a feature of drag and drop to easily upload a file to the online drive with little or no expert knowledge. However, Box goes a step further to store data across redundant servers so that even if one of …
Chose Box
For us switching to Box [was] a big move. It saves us from big problems and troubles which we were already facing while using the other software. Those use a lot of effort and have zero results in terms of results. Box has been a great find for us.
Hootsuite
Chose Hootsuite
In my experience, Hootsuite has been the winning tool for overall social management. Its capabilities span more than some of its competitors and as a result, we are able to do more on our social accounts for less (when compared to using multiple platforms to get the same …
Features
BoxHootsuite
Enterprise Content Management
Comparison of Enterprise Content Management features of Product A and Product B
Box
7.7
26 Ratings
5% below category average
Hootsuite
-
Ratings
Content capture & imaging8.119 Ratings00 Ratings
File sync, storage & archiving9.725 Ratings00 Ratings
Document management8.424 Ratings00 Ratings
Records management7.120 Ratings00 Ratings
Content search & retrieval8.324 Ratings00 Ratings
Enterprise content collaboration8.021 Ratings00 Ratings
Content publishing & creation5.015 Ratings00 Ratings
Security, risk management & information governance8.326 Ratings00 Ratings
Contract lifecycle management9.112 Ratings00 Ratings
Automated workflows9.114 Ratings00 Ratings
Artificial intelligence2.011 Ratings00 Ratings
Mobile support6.923 Ratings00 Ratings
Integration9.623 Ratings00 Ratings
Listening/monitoring
Comparison of Listening/monitoring features of Product A and Product B
Box
-
Ratings
Hootsuite
6.8
320 Ratings
11% below category average
Boolean keyword searches00 Ratings6.8210 Ratings
Filtering out noise/spam00 Ratings6.2223 Ratings
Sentiment analysis00 Ratings6.5221 Ratings
Broad channel coverage00 Ratings7.6295 Ratings
Publishing
Comparison of Publishing features of Product A and Product B
Box
-
Ratings
Hootsuite
7.9
441 Ratings
2% below category average
Content planning and scheduling00 Ratings8.9440 Ratings
Audience targeting00 Ratings7.1300 Ratings
Content optimization00 Ratings7.5362 Ratings
Workflow management00 Ratings8.1373 Ratings
Engagement
Comparison of Engagement features of Product A and Product B
Box
-
Ratings
Hootsuite
7.5
356 Ratings
8% below category average
Automated routing and prioritization00 Ratings7.4259 Ratings
Customer interaction histories00 Ratings7.3277 Ratings
Bulk actions00 Ratings7.8308 Ratings
Marketing
Comparison of Marketing features of Product A and Product B
Box
-
Ratings
Hootsuite
6.8
334 Ratings
12% below category average
Lead generation00 Ratings6.4206 Ratings
Content marketing00 Ratings7.5301 Ratings
Paid media management00 Ratings6.6205 Ratings
Campaigns and promotions00 Ratings6.6255 Ratings
Channel coverage/integration
Comparison of Channel coverage/integration features of Product A and Product B
Box
-
Ratings
Hootsuite
8.1
433 Ratings
3% below category average
Twitter00 Ratings7.7391 Ratings
Facebook00 Ratings8.6416 Ratings
LinkedIn00 Ratings8.0363 Ratings
Google+00 Ratings8.960 Ratings
Instagram00 Ratings8.4370 Ratings
Pinterest00 Ratings7.3183 Ratings
YouTube00 Ratings7.6175 Ratings
Reporting/analytics
Comparison of Reporting/analytics features of Product A and Product B
Box
-
Ratings
Hootsuite
7.7
357 Ratings
0% below category average
Campaign success analytics00 Ratings8.0329 Ratings
Real-time tracking00 Ratings7.5331 Ratings
Competitor analysis00 Ratings7.6230 Ratings
Account management
Comparison of Account management features of Product A and Product B
Box
-
Ratings
Hootsuite
7.7
365 Ratings
3% below category average
Role-based user permissions & privileges00 Ratings8.1312 Ratings
Mobile access00 Ratings7.3335 Ratings
Best Alternatives
BoxHootsuite
Small Businesses
Square 9 Softworks
Square 9 Softworks
Score 9.7 out of 10
CoSchedule Marketing Suite
CoSchedule Marketing Suite
Score 10.0 out of 10
Medium-sized Companies
MediaValet
MediaValet
Score 9.0 out of 10
CoSchedule Marketing Suite
CoSchedule Marketing Suite
Score 10.0 out of 10
Enterprises
MediaValet
MediaValet
Score 9.0 out of 10
Social Suite by Reputation.com
Social Suite by Reputation.com
Score 9.4 out of 10
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User Ratings
BoxHootsuite
Likelihood to Recommend
8.1
(154 ratings)
8.3
(486 ratings)
Likelihood to Renew
8.0
(12 ratings)
8.7
(89 ratings)
Usability
8.1
(21 ratings)
8.2
(125 ratings)
Availability
10.0
(5 ratings)
9.8
(21 ratings)
Performance
9.1
(12 ratings)
9.8
(19 ratings)
Support Rating
8.5
(29 ratings)
7.0
(263 ratings)
In-Person Training
10.0
(1 ratings)
6.0
(1 ratings)
Online Training
10.0
(3 ratings)
9.0
(17 ratings)
Implementation Rating
10.0
(6 ratings)
8.0
(39 ratings)
Configurability
10.0
(1 ratings)
7.2
(3 ratings)
Ease of integration
10.0
(1 ratings)
7.6
(2 ratings)
Product Scalability
10.0
(1 ratings)
8.1
(3 ratings)
Vendor post-sale
10.0
(1 ratings)
8.9
(3 ratings)
Vendor pre-sale
10.0
(1 ratings)
8.3
(18 ratings)
User Testimonials
BoxHootsuite
Likelihood to Recommend
Box
I think Box is great for research teams or anyone that has a large number of files that need to be securely stored. Particularly in the case of social science research, where it is important to protect identifying data, Box is a great option. In cases where teams need a more reliable means for real-time collaboration, I would probably consider a different alternative
Read full review
Hootsuite
Hootsuite presents my team everything we need to manage the social media function. Even writing the "what can be improved" section strained me, because there really isn't a whole lot to complain about. At this point, I (and my social media manager) need to explore the platform more, specifically OwlyGPT, campaigns, and listening. It's pretty much everything we need right now
Read full review
Pros
Box
  • The main feature that I like the most in Box is that it makes collaboration seamless, workers can easily check the documents any time and make changes according to the needs.
  • Box manages and backs up all of your files on its cloud servers, and provides a very nice interface for creating, viewing, editing, and collaborating on the most commonly used file types (PDF, XLS, DOC, etc.).
  • Over the past few years, Box has built on top of its basic cloud storage management with a host of other tools, such as workflows, AI, monitoring, and analytics.
  • It is helping us to make good connections with clients and our workers themselves as to its syncing and viewing feature to all is very much helpful and easy to go.
Read full review
Hootsuite
  • Reporting. We are able to pull accurate and concise data points on our channels.
  • Planning and calendaring. We love that we are able to have our teams plan out content across months so that we are never feeling behind schedule on getting content out there.
  • Creating content natively in the platform!
Read full review
Cons
Box
  • The graphic design of the dashboard should be simpler and more tangible that can be changed to the liking of the Admin.
  • Sometimes there are some syncing issues in the background.
  • The product has very limited functionality in some areas which could be a bit frustrating at times.
Read full review
Hootsuite
  • TikTok is an area for improvement as it's newer to Hootsuite. It would be beneficial to be able to link non-business profiles on TikTok to Hootsuite as many businesses use personal accounts to access TikTok's expansive music library.
  • Hootsuite does have room to improve the analytics capabilities. There could be more ways to customize each aspect of their reports. There isn't much manipulation of data in each type of data set.
  • Simplicity is an area of improvement for Hootsuite. The streams are one example of an area that is super cluttered and difficult to view. Their platform could really use an aesthetic overhaul to make things look more pleasing.
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Likelihood to Renew
Box
I like the security features and I like the website. It's easy to use and create and move things around as needed. The main reason for a lower rating is because the Box Sync app is just not a good program. It's a memory hog, it's slow, transfer speeds are slow, and it's not the most efficient route. If you have a large Box account and you need to get a computer up to speed on a large amount of data within Box, you are in for the long haul. Last time I had to do this, it took 3 days to sync all of the files and we are talking around 100 GB worth of data
Read full review
Hootsuite
At this time we are satisfied that Hootsuite offers the most of what we are looking for at the most reasonable price point. As the social media landscape and monitoring/scheduling software changes, so do our needs. We re-evaluate our tools semi-annually or as new tools emerge onto the market. If we find at any point that we aren't gaining an advantage, then we are open to switching products.
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Usability
Box
Everything with Box is seamless. It can be integrated into virtually any other software or application. You can even get the app for your phone or tablet to work on the go. File syncing is so quick. The only reason I gave it a 9 is the issue I discussed earlier about the local file application rebooting and not continuing to sync files. Other than that, it's great!
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Hootsuite
I will give Hootsuite a rating of 10/10 because it has delivered measurable business impact through social media. It helps centralize and streamline content planning, approvals, scheduling, and reporting in one place. It has significantly reduced manual workload and improved team efficiency. We achieved higher engagement rates, faster customer response times, and improved lead quality through social channels. It has also helped us with centralized reporting across different social media channels.
Read full review
Reliability and Availability
Box
Yeah, it's always worked, I've never had any kind of connection issues, the only issues I've had it I've been on our end when the Internet hasn't worked.
Read full review
Hootsuite
Gliches have made it a bit of a bind, particularly when you just want to 'click and send' a web article after you have read it - and then you have to deal with support (a great team but not always able to solve the problems with the gliches). Gliches with it loading properly, gliches with 'double ups in FB on the posts (the personal page and the business page if both clicked will lead to 2 lots of postings to each page!)
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Performance
Box
The general operation and management of Box is very efficient, both when accessing the account, and when adding files, downloading or modifying any document directly. The web platform, mobile and desktop versions work really well and quickly, making all the work and process flow smoothly and without setbacks. So far I have not been able to observe any inconvenience
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Hootsuite
HootSuite does everything it is designed to do very well: the product's performance is very reliable and efficient. Like other tools, there is always a room for new developments and updates, and the HootSuite team recognizes this and focuses on new development as well.
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Support Rating
Box
I found their support community lacking in clarity when I experienced a login issue. The error messaging was poor on my Box Sync application. I did not reach out to support staff for help, instead, I reasoned that I should try downloading the Box Sync application again and reinstall it. That fixed my issue, thankfully. I think a less computer-savvy user would've been much more frustrated.
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Hootsuite
I can manage all of my accounts on one site! It's absolutely amazing!
The dashboard is helpful to see how you are doing as well. Still
getting to understand the analytics and may need to reach out for help
on this
Read full review
In-Person Training
Box
The in person training was done in house and I helped with the training, people seem to respond well.
Read full review
Hootsuite
Very easy to teach and learn
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Online Training
Box
The documentation is good. Since Box is a popular service, there were also a number of YouTube videos and other sources that were helpful as we were considering the product and planning for deployment. Also, the ability to try the free version helped to prepare us.
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Hootsuite
The online training is decent; however, it takes a lot more time to search for answers to my questions. Having a training session with a live person was much more effective as they were able to quickly address the business needs I have.
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Implementation Rating
Box
Be careful with settings. It is easy to get overwhelmed with updates. For example, you don’t want to be updated when doing historical data uploads. I recommend taking off notifications initially and then turn on post you have done your historical data upload.
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Hootsuite
Simple and easy to use, and have never had any issues. We like how it saves me time and allows me to plan in advance. I plan on using this for as long as I can and will encourage others to use it too. If you haven't tried it you should. I hope my review is helpful to everyone.
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Alternatives Considered
Box
They are kind of the same. And both of them do their job as promised. But for company and project wise I think that Box slightly wins for some points. Which [makes him] win over Google Drive (don't forget that Google Drive is very easy to use and has a lot [of] nice features too).
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Hootsuite
Hootsuite offers a wide range of tools at a somewhat steeper cost. If you manage multiple platforms and want to survey the content being shared and interacted with across all of them, Hootsuite seems to have an easier platform to do that with. HubSpot CRM allows us to integrate our social platforms into our existing CRM, which is a cost saver, but Hootsuite is social media-focused, so the set-up is easier.
Read full review
Scalability
Box
It's great, as we put more files on there it's done very well.
Read full review
Hootsuite
We are only using in marketing and have been able to scale.
Read full review
Return on Investment
Box
  • Box has been an only positive experience. It provides a seamless way for me and my team to collaborate on documents in such a way where we're not sending the document back/forth via email. It's a huge timesaver.
  • Box reduces the risk of sharing a sensitive document to the wrong person via email.
  • Box has provided a platform where my team can share notes in meetings - this has helped streamline and organize our meetings. Our meetings are more productive and actionable.
Read full review
Hootsuite
  • For our organization, all ROI was on time saved and efficiency: for creating posts, for scheduling and publishing, for interacting with users, and for analyzing performances. It all comes in one place and this makes a very huge difference in your workflows. We would say that Hootsuite went beyond our expectations on this front, for example with the dynamics UTMs and the media library. Saving time was the main reason why we wanted to purchase the platform and it did not disappoint at all.
  • The ROI in time was also fast to get. The learning curse is very short and this is also an important element. Benefiting from the platform did not take long to be experienced.
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ScreenShots

Box Screenshots

Screenshot of an overview of Box's intelligent content management platform. It provides a unified, AI-powered approach to managing and securing your unstructured data, or content. ICM provides organizations with collaboration, AI, security, compliance, and workflow tools, interoperable and customizable, to get the most from their content.Screenshot of how with Box AI, AI can be accessed right where enterprise content exists. While that work can reside within Microsoft, Google, Apple, and other productivity suites, Box helps users to tap the full potential of AI for unstructured data.Screenshot of how Box creates a central workspace to edit, review, and assign tasks. Users can automate business processes and centralize content workflows in Box, including a configurable content submission, unlimited e-signatures, user-drive no-code workflow, and task assignment to power approvals.Screenshot of how Box secures content from threats, including malware and ransomware, and recover from attacks if they happen. This helps to maintain a zero trust architecture to ensure proper usage of corporate data, and prevent data theft.Screenshot of how Box can connect to any productivity suite, including Microsoft, Google, and Apple. This extends any existing security investments with integrations into key DLP, SIEM, and network security tools. Thus, seamless experiences can be built for users in any system they use, whether that’s a business tool like Salesforce or ServiceNow, or communications engines like Zoom and Slack.Screenshot of an overview describing Box's scalability. With unlimited storage capabilities Box has an exabyte (1,000PB) of customer data plus 1 gigabit per second upload and download speed. At its core, Box is a multi-tenant global SaaS platform with enterprise-grade reliability and end-to-end encryption to secure content.

Hootsuite Screenshots

Screenshot of Monitoring: Monitors social media profiles and tracks the topics that matter to the brand.Screenshot of Publishing: Create, publish and schedule engaging posts across social channels.Screenshot of Customer Engagement: A consolidated stream of messages across networks that can be triaged and assigned to respond to customers faster. Provides optional chatbot handover for automated responses.Screenshot of Scheduling: Social content can be planned as a team with a shared calendar that features collaborative post drafts and built-in approval workflows.Screenshot of Analytics & Reporting: Measures the effectiveness of a social media strategy to help turn strategy into execution with meaningful and actionable insights. Reports can be customized and shared according to unique business goals and objectives.