What users are saying about
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Top Rated
199 Ratings

Broadvoice

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Top Rated
199 Ratings
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Score 8.6 out of 100
33 Ratings
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Score 7.7 out of 100

Feature Set Ratings

  • Broadvoice ranks higher in 1 feature set: Mobile apps
  • Nextiva Business Phone Service ranks higher in 2 feature sets: Cloud PBX, Call Management

Performance & Compatibility of Online Events Software

6.4

Broadvoice

64%

Nextiva Business Phone Service

Feature Set Not Supported
N/A
Broadvoice ranks higher in 1/1 features

High quality audio

6.4
64%
1 Rating
N/A
0 Ratings

Online Events Security

6.4

Broadvoice

64%

Nextiva Business Phone Service

Feature Set Not Supported
N/A
Broadvoice ranks higher in 1/1 features

Participant roles & permissions

6.4
64%
1 Rating
N/A
0 Ratings

Cloud PBX

7.9

Broadvoice

79%
8.9

Nextiva Business Phone Service

89%
Nextiva Business Phone Service ranks higher in 3/5 features

Hosted PBX

9.1
91%
1 Rating
9.0
90%
5 Ratings

Multi-level Interactive Voice Response (IVR)

9.1
91%
1 Rating
9.0
90%
5 Ratings

Directory of employee names

5.5
55%
1 Rating
9.2
92%
6 Ratings

User templates

N/A
0 Ratings
8.5
85%
5 Ratings

Call reports

N/A
0 Ratings
8.6
86%
5 Ratings

Call Management

8.5

Broadvoice

85%
9.1

Nextiva Business Phone Service

91%
Nextiva Business Phone Service ranks higher in 5/6 features

Answering rules

9.1
91%
1 Rating
9.3
93%
7 Ratings

Call recording

9.1
91%
1 Rating
9.6
96%
6 Ratings

Call park

9.1
91%
1 Rating
9.3
93%
5 Ratings

Call screening

6.4
64%
1 Rating
9.3
93%
6 Ratings

Online Fax

9.1
91%
1 Rating
N/A
0 Ratings

Message alerts

N/A
0 Ratings
8.3
83%
7 Ratings

Mobile apps

7.3

Broadvoice

73%
5.0

Nextiva Business Phone Service

50%
Broadvoice ranks higher in 1/2 features

Mobile app for iOS

7.3
73%
1 Rating
6.5
65%
6 Ratings

Mobile app for Android

N/A
0 Ratings
3.5
35%
4 Ratings

Unified Communications Platform and Collaboration

9.1

Broadvoice

91%

Nextiva Business Phone Service

Feature Set Not Supported
N/A
Broadvoice ranks higher in 1/1 features

Call and meeting analytics

9.1
91%
1 Rating
N/A
0 Ratings

VoIP system collaboration

Broadvoice

Feature Set Not Supported
N/A
7.8

Nextiva Business Phone Service

78%
Nextiva Business Phone Service ranks higher in 4/4 features

Video conferencing

N/A
0 Ratings
7.0
70%
3 Ratings

Audio conferencing

N/A
0 Ratings
8.3
83%
6 Ratings

Video screen sharing

N/A
0 Ratings
7.0
70%
3 Ratings

Instant messaging

N/A
0 Ratings
8.9
89%
3 Ratings

Attribute Ratings

  • Broadvoice is rated higher in 2 areas: Likelihood to Renew, Support Rating
  • Nextiva Business Phone Service is rated higher in 2 areas: Likelihood to Recommend, Usability

Likelihood to Recommend

8.6

Broadvoice

86%
131 Ratings
9.0

Nextiva Business Phone Service

90%
8 Ratings

Likelihood to Renew

8.8

Broadvoice

88%
9 Ratings
6.0

Nextiva Business Phone Service

60%
1 Rating

Usability

7.9

Broadvoice

79%
7 Ratings
8.0

Nextiva Business Phone Service

80%
1 Rating

Support Rating

9.1

Broadvoice

91%
7 Ratings
8.7

Nextiva Business Phone Service

87%
6 Ratings

In-Person Training

9.1

Broadvoice

91%
1 Rating

Nextiva Business Phone Service

N/A
0 Ratings

Online Training

9.1

Broadvoice

91%
1 Rating

Nextiva Business Phone Service

N/A
0 Ratings

Implementation Rating

8.6

Broadvoice

86%
4 Ratings

Nextiva Business Phone Service

N/A
0 Ratings

Likelihood to Recommend

Broadvoice

Putting calls on park so they can be accessed anywhere in the offices. The system is so easy to learn for everyone involved. The customer service has been very good as well - someone does respond quickly when asked for help. I also like the fact that if I cannot understand the voicemail someone left, I can check my computer and hear it better.
Read full review

Nextiva

It is well suited for anyone who wants an easy to use very reliable VOIP service. If you have call center agents, it works very well for that situation as well. If you have people in multiple offices or work from home/remote it is a great solution. If you want everyone to be able to receive and make business calls from business numbers anywhere, this is your solution. If you are looking for a service that will integrate with many other third-party products you may use already, you may want to look at another VOIP vendor that has deeper integrations with third-party applications. If you are looking for the lowest price VOIP system, although Nextiva is not the most expensive, it is still in the middle of the pack when it comes to pricing. If you are looking for just cheap simple VOIP you may be able to find some vendors that are a little bit more affordable.
Read full review

Pros

Broadvoice

  • Broadvoice is excellent for customizing/tailoring to a business's specific needs.
  • Tech Support is easy to reach, and provides consistent help.
  • Onboarding new customers is very thorough and supportive. Changing phone systems is overwhelming and time-consuming. Broadvoice makes it as easy as possible with clear expectations and fantastic training.
Read full review

Nextiva

  • Our teams are located in three different countries. This includes Administration, Customers Support, Technical Support, and Sales. All of us have an internal number reachable from any mobile or laptop.
  • Looking for the internal directory and dialing a three digit number is very easy. We communicate with workers in different countries as we where in the same building
  • User-friendly application with availability indicator, call settings, and personal preferences.
Read full review

Cons

Broadvoice

  • Process for provisioning a new telephone can be time consuming
  • Auto attendant text-to-voice options are limited and sound more robotic than some I've used
  • Bits of information about telephone extensions/people are stored in multiple locations. Often I miss updating one piece and have to dig around for it a 2nd time. Not always found in intuitive places. (maybe provide links to related info? )
Read full review

Nextiva

  • While phones are feature rich, they can still be confusing for some of our users.
  • Mobile app can be glitchy at times.
  • Would love to see more touch screen options.
Read full review

Pricing Details

Broadvoice

Starting Price

$10 monthly, 12 or 36 months per seat

Editions & Modules

Broadvoice editions and modules pricing
EditionModules
b-hive Metered Seat Cloud PBX101
b-hive Standard Seat Cloud PBX182
b-hive Pro Seat Cloud PBX233
b-hive Standard Seat - Call Paths74
b-hive Pro Seat - Call Paths105
SIP Trunking - Metered116
SIP Trunking - Unlimited177
Contact CenterContact Sales8

Footnotes

  1. per month per user
  2. per month per user
  3. per month per user
  4. per month
  5. per month
  6. per month per user
  7. per month per user
  8. none

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

Optional

Additional Details

Pricing Based on 3 Year Terms

Nextiva Business Phone Service

Starting Price

$18.95 per month

Editions & Modules

Nextiva Business Phone Service editions and modules pricing
EditionModules
Essential$23.951
Professional$27.952
Enterprise$37.953
Ultimate$67.954

Footnotes

  1. Per User Per Month
  2. Per User Per Month
  3. Per User Per Month
  4. Per User Per Month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Likelihood to Renew

Broadvoice

Broadvoice is an ideal value. It's not the best possible IP based phone system but it's easily one of the best options if cost is a factor. We got a capable and easy to use product while lowering our costs, a total win-win.
Read full review

Nextiva

I no longer make this decision
Read full review

Usability

Broadvoice

At first, it seemed "daunting" to use but that is very much the same with a lot of things that are new. Broadvoice supplies great Quick Sheets to main topics, such as Feature Codes, Flow Charts, User Guides, which are easy to read and follow. Once it is used often, it is easy to understand, follow, and make changes to fit your company
Read full review

Nextiva

It is good for phone calls but it needs to include Bluetooth headsets.
Read full review

Support Rating

Broadvoice

Laura H. our Service Coordinator was exceptionally helpful when the inevitable hiccups occurred along the way. She calmly sought out solutions that kept the project moving so that we could meet our move-out/move-in deadlines. Also, their 24/7 Business Support line is staffed with knowledgeable people that answer my questions quickly and accurately.
Read full review

Nextiva

I think Nextiva is a great tool for what we use it for. It is used for tracking time and used also in our bonus structure to make sure we have the specified amount of talk time. I really enjoy this application and everything that it is used for within our company. There's not a whole lot I can say about it other than it is a really neat tool.
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In-Person Training

Broadvoice

The in-person was done by phone and was GREAT!
Read full review

Nextiva

No answers on this topic

Online Training

Broadvoice

Easy for even the most basic user.
Read full review

Nextiva

No answers on this topic

Implementation Rating

Broadvoice

It was straightforward to set up. The phone was delivered prior to installation. The script and routing of calls were established prior to installation as well. The on-site technician installed each phone and offered training to anyone who asked. The main setup for hours, calls, and extensions was already set up via online meeting, making the phone install on-site a seamless experience.
Read full review

Nextiva

No answers on this topic

Alternatives Considered

Broadvoice

Other companies have used other systems, and there has always seemed to be a disconnect. The communication system can end up being a nightmare and truly ruin the day/week/month when issues arise. We have had the benefit of Broadvoice, so that has not been the case for us
Read full review

Nextiva

The features that Nextiva has managed to pack into their very competitive pricing is outstanding. The call flow visualization is spot on and very easy to use. The call recording is simple to set up and even easier to use. My only complaint is the Android app that seems to be hit or miss with certain users
Read full review

Return on Investment

Broadvoice

  • We have pretty much cut our phone service bill in half compared to our previous provider.
  • The reliability of the system has reduced downtime to null.
  • Communication, communication, communication is a must for any organization. Broadvoice has met all our expectations plus. Well worth the investment.
Read full review

Nextiva

  • We like that we have one general call-in number that we can post on the website and marketing material where you can reach anyone in the business.
  • We like that the fax number alerts us via email if we have a message.
Read full review

Screenshots

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