Broadvoice vs. Nextiva

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Broadvoice
Score 9.1 out of 10
N/A
Broadvoice is a provider of hosted voice, UCaaS, CCaaS, and CX solutions for small and mid-market enterprises and BPOs. Broadvoice solutions offer enterprise-class features to simplify communications and streamline operations.
$10
monthly, 12 or 36 months per seat
Nextiva
Score 9.2 out of 10
N/A
Nextiva is a business communications platform that includes a VoIP solution, CRM software, BI software, cloud storage, phone and device rentals, email marketing automation software, and a contact center solution. These products can be purchased individually or together.
$30.95
per month per user (1-4 users)
Pricing
BroadvoiceNextiva
Editions & Modules
b-hive Standard Seat - Call Paths
$7
per month
b-hive Metered Seat Cloud PBX
$10
per month per user
b-hive Pro Seat - Call Paths
$10
per month
SIP Trunking - Metered
$11
per month per user
SIP Trunking - Unlimited
$17
per month per user
b-hive Standard Seat Cloud PBX
$18
per month per user
b-hive Pro Seat Cloud PBX
$23
per month per user
Contact Center
Contact Sales
Essential
$25.95
per month per user (20-99 users)
Professional
$30.95
per month per user (20-99 users)
Enterprise
$40.95
per month per user (20-99 users)
Offerings
Pricing Offerings
BroadvoiceNextiva
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeOptionalNo setup fee
Additional DetailsPricing Based on 3 Year TermsDiscount available for annual pricing.
More Pricing Information
Community Pulse
BroadvoiceNextiva
Considered Both Products
Broadvoice
Chose Broadvoice
Pricing and technology was much better and I feel that the customer service was better with Broadvoice.
Chose Broadvoice
We currently have Broadvoice and are looking to add services. In my experience, I had a horrid time getting a hold of anyone in sales to discuss our current plan, compare pricing, get new quotes, etc. I then reached out to Nextiva and had them quote me for essentially the same …
Chose Broadvoice
Nextiva was our old provider, and their customer service went downhill over the years. I was constantly contacting tech support to resolve the same issues over and over again, and no one could explain why they kept happening. We were constantly losing our connection and unable …
Chose Broadvoice
I have seen Nextiva in action once, their support was not helpful and their service was not reliable.
Chose Broadvoice
Broadvoice is similar in function. The administrative console is useable (sometimes clunky), but mostly intuitive. Broadvoice uptime and call quality is excellent. Pricing is low and the Yealink phones are inexpensive yet reilable.
Chose Broadvoice
This particular user interface has a great appearance, but the functionality is nowhere near as proficient as Broadvoice. Device management is also far superior with Broadvoice.
Chose Broadvoice
Saved money - $150 per month; integrated with Teams; better service and support.
Nextiva
Chose Nextiva
Nextiva Business Phone Service continues to be our primary recommendation to customers, based solely on consistent user experience. Pricing does edge out some other providers, but we have found Nextiva Business Phone Service's customer service to be the main deciding factor. …
Top Pros
Top Cons
Features
BroadvoiceNextiva
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
Broadvoice
8.1
92 Ratings
2% above category average
Nextiva
-
Ratings
High quality audio8.191 Ratings00 Ratings
High quality video8.228 Ratings00 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
Broadvoice
8.2
19 Ratings
5% above category average
Nextiva
-
Ratings
Desktop sharing8.219 Ratings00 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
Broadvoice
7.8
19 Ratings
1% below category average
Nextiva
-
Ratings
Calendar integration7.914 Ratings00 Ratings
Meeting initiation7.817 Ratings00 Ratings
Record meetings / events7.613 Ratings00 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
Broadvoice
7.5
15 Ratings
2% below category average
Nextiva
-
Ratings
Live chat7.515 Ratings00 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
Broadvoice
8.2
31 Ratings
8% above category average
Nextiva
-
Ratings
User authentication8.228 Ratings00 Ratings
Participant roles & permissions8.130 Ratings00 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Broadvoice
8.3
97 Ratings
2% above category average
Nextiva
9.2
213 Ratings
15% above category average
Hosted PBX8.460 Ratings9.496 Ratings
Multi-level Interactive Voice Response (IVR)8.343 Ratings9.4114 Ratings
Directory of employee names8.381 Ratings9.4174 Ratings
User templates00 Ratings8.8133 Ratings
Call reports00 Ratings9.2178 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Broadvoice
8.3
122 Ratings
2% above category average
Nextiva
9.2
233 Ratings
11% above category average
Answering rules8.4105 Ratings9.4209 Ratings
Call recording8.475 Ratings9.1177 Ratings
Call park8.395 Ratings9.2166 Ratings
Call screening8.483 Ratings9.2170 Ratings
Message alerts8.598 Ratings9.1208 Ratings
Business SMS/External Messaging7.843 Ratings00 Ratings
Online Fax8.356 Ratings00 Ratings
Voicemail Transcription7.967 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Broadvoice
7.9
89 Ratings
5% below category average
Nextiva
8.7
199 Ratings
8% above category average
Mobile app for iOS7.882 Ratings8.8170 Ratings
Mobile app for Android8.046 Ratings8.7140 Ratings
Unified Communications Platform and Collaboration
Comparison of Unified Communications Platform and Collaboration features of Product A and Product B
Broadvoice
7.8
42 Ratings
3% above category average
Nextiva
-
Ratings
Centralized communications management8.335 Ratings00 Ratings
Team messaging7.823 Ratings00 Ratings
Team document sharing7.412 Ratings00 Ratings
Call and meeting analytics7.722 Ratings00 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Broadvoice
-
Ratings
Nextiva
8.8
160 Ratings
10% above category average
Video conferencing00 Ratings8.778 Ratings
Audio conferencing00 Ratings9.2140 Ratings
Video screen sharing00 Ratings8.566 Ratings
Instant messaging00 Ratings8.7108 Ratings
Best Alternatives
BroadvoiceNextiva
Small Businesses
Nextiva
Nextiva
Score 9.2 out of 10
CloudTalk
CloudTalk
Score 9.3 out of 10
Medium-sized Companies
Nextiva
Nextiva
Score 9.2 out of 10
CloudTalk
CloudTalk
Score 9.3 out of 10
Enterprises
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.8 out of 10
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
BroadvoiceNextiva
Likelihood to Recommend
9.4
(266 ratings)
9.3
(249 ratings)
Likelihood to Renew
8.6
(17 ratings)
9.4
(7 ratings)
Usability
8.7
(22 ratings)
9.3
(6 ratings)
Availability
8.7
(2 ratings)
10.0
(1 ratings)
Performance
7.3
(2 ratings)
10.0
(1 ratings)
Support Rating
8.4
(15 ratings)
9.1
(8 ratings)
In-Person Training
8.3
(3 ratings)
-
(0 ratings)
Online Training
8.4
(2 ratings)
10.0
(1 ratings)
Implementation Rating
7.3
(8 ratings)
9.6
(4 ratings)
Configurability
6.8
(2 ratings)
-
(0 ratings)
Product Scalability
5.9
(2 ratings)
10.0
(1 ratings)
Vendor post-sale
9.1
(2 ratings)
9.1
(1 ratings)
Vendor pre-sale
9.1
(2 ratings)
9.1
(1 ratings)
User Testimonials
BroadvoiceNextiva
Likelihood to Recommend
Broadvoice
Broadvoice is extremely robust and well-suited for a variety of contexts, but I think it excels best in tighter-knit work environments where contacting each other is the main use as opposed to receiving many incoming calls from outside guests. There have been a few instances where I think the features would conflict with user intention -- namely, having a number linked to two different phones, but one phone was meant more for receiving outside calls and the other was an office phone in the same area. Because of this, if a guest called, it would disturb the office, but if a vendor called, the guest phone would also ring, leading to confusion. I think this is an instance of the peer ecosystem conflicting with a more customer-facing need, but if a peer line needed to contact that department, it is best to have both of them ring.
Read full review
Nextiva
We have had great service with Nextiva Business Phone Service and it is reliable and reasonably priced for the offered features. User Friendly and minimal issues. We are able to control most of the set up for new users and or new phones when needed. Only would like to see the app - Nextiva One be enhanced with more features than it currently has.
Read full review
Pros
Broadvoice
  • Broadvoice is excellent for customizing/tailoring to a business's specific needs.
  • Tech Support is easy to reach, and provides consistent help.
  • Onboarding new customers is very thorough and supportive. Changing phone systems is overwhelming and time-consuming. Broadvoice makes it as easy as possible with clear expectations and fantastic training.
Read full review
Nextiva
  • Up-time, We've never had any sort of extended downtime because of Nextiva Business Phone Service, there services just work
  • Provisioning of supported devices is very easy to do and is almost automatic, this makes new device roll out especially smooth
  • The call flow functionality is especially smooth and intuitive to setup.
  • Their customer service is very effective and I've never waited more than 2 days for a solution, that's for more complicated issues too.
Read full review
Cons
Broadvoice
  • Well there is a problem with the connection at times.
  • I would like to add all of my outside service people on but I can't because they need to have a phone line and extension added. I would like to have all of our staff have access through their cell phones so that if we get a message we can send it quickly to their cell phone.
Read full review
Nextiva
  • The use of two apps when you're a supervisor. We have to use Unity and the Nextiva app instead of one app. It can be cumbersome.
  • Better integration with CRM's. We use Zendesk and it works ok as it does pull up customer records if we have their phone number on file. But it would be better if we could have more functionality from one place and have it write to the CRM directly.
  • Accept higher quality audio for greeting recordings. We had to trim the file size down several times losing a lot of audio quality in the process. Mono is fine since callers will only need to hear the one channel. But the Hz limit and file size limit were rough.
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Likelihood to Renew
Broadvoice
Broadvoice is an ideal value. It's not the best possible IP based phone system but it's easily one of the best options if cost is a factor. We got a capable and easy to use product while lowering our costs, a total win-win.
Read full review
Nextiva
Its user friendly, easy to use and has been very reliable. We have nothing but good things to say about our service with Nextiva Business Phone Service. When needed their support team has always resolved any and all issues one way or another. They have been helpful, knowledgeable and very friendly. The features vs the cost is wonderful compared to other service providers.
Read full review
Usability
Broadvoice
Once the phones are operational it just works. Broadvoice will customize the phones the way you want not they way they want you to have. There are several different ringtones to choose from. Also, Broadvoice can make the volume of phone calls to stay at whatever level you set them at
Read full review
Nextiva
I love using all of the software products except for the phone app. Working out of the unity dashboards integrated with SSM has been so great. It is the phone app that seems to have problems. I could not find a transfer function, and the call drops on the second ring. Even if I had good phone reception, the call still drops.
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Reliability and Availability
Broadvoice
AWAYS available to assist when I call. I could not be happier about that!
Read full review
Nextiva
We have not yet experienced any issues the Nextiva Business Phone Service availability. It has always worked as needed.
Read full review
Performance
Broadvoice
Any issues are usually overcome fairly quickly. We don't utilize reports offered by the system - we are a small company and the monitoring that would provide is just not something we would utilize.
Read full review
Nextiva
Nextiva Business Phone Service performance is great. The call quality is much better than our old analog land lines at a fraction of the cost.
Read full review
Support Rating
Broadvoice
Laura H. our Service Coordinator was exceptionally helpful when the inevitable hiccups occurred along the way. She calmly sought out solutions that kept the project moving so that we could meet our move-out/move-in deadlines. Also, their 24/7 Business Support line is staffed with knowledgeable people that answer my questions quickly and accurately.
Read full review
Nextiva
Support is great. We usually get someone on the phone; they answer our questions and help us with our issues. They are responsive when we call, and there is also a wealth of information on their online help center, which will typically answer our question or send us in the right direction.
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In-Person Training
Broadvoice
The in-person was done by phone and was GREAT!
Read full review
Nextiva
No answers on this topic
Online Training
Broadvoice
Overcame obstacles of everyone being in different places. Trainer was excellent (do not remember her name!). Open to all questions no matter how technical. The feedback from my colleagues were they were happy
Read full review
Nextiva
The training we received from Nextiva Business Phone Service was thorough, and detailed. It also did not take very long.
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Implementation Rating
Broadvoice
It was straightforward to set up. The phone was delivered prior to installation. The script and routing of calls were established prior to installation as well. The on-site technician installed each phone and offered training to anyone who asked. The main setup for hours, calls, and extensions was already set up via online meeting, making the phone install on-site a seamless experience.
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Nextiva
No was done by Agency Owner and was done with the help of Nextiva Support and Sales team. Went very well and has been working great since then. Was originally only two phones and then we continue to add to that. We did not have any reported issues and was a great experience for our Agency and Small Business.
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Alternatives Considered
Broadvoice
We used Comcast mobility lines for years, but compared to Broadvoice, they have a long way to go. I would sometimes have to call Comcast because their website wouldn't let me connect, while their side was showing no issues.
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Nextiva
We switched for better uptime, ease of use, and better tech support and got all that from Nextiva. We were constantly losing connection with our previous provider, a package service for internet and phone. The web portal is much easier to use, and the call center offers many more features.
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Contract Terms and Pricing Model
Broadvoice
Did not assist in the purchase of this system.
Read full review
Nextiva
No answers on this topic
Scalability
Broadvoice
Giving a neutral answer as this is something we do not need and therefore do not utilize.
Read full review
Nextiva
We have not yet needed top scale up our phone system yet, but I can tell that it will be very quick and effortless to do so when the need arises.
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Return on Investment
Broadvoice
  • It has saved us so much time with having total control over our setup.
  • It has saved us hundreds of dollars from having to make a technician travel 4 hours to us and 4 hours back for hardware issues.
  • It has given users so much more flexibility when travelling between locations and being out of office for trade shows.
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Nextiva
  • ROI - we are saving money, a lot of money, and we have a MUCH better phone system
  • Consolidation - we migrated 6 different phone systems in 6 different counties into one, and it's been wonderful!
  • Management - managing this system is so much better than Mitel, Panasonic, and any other system I have used. We are able to assign rights to certain staff to also make changes, and it's user friendly and almost fool proof.
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ScreenShots

Broadvoice Screenshots

Screenshot of Call routing rules to manage holidays, and off-hours.Screenshot of Inbound call routing with automated menus and announcements, like a large business.Screenshot of User accounts can be added, removed, and managed from this interface.Screenshot of A detailed view of call history with detailed call reports.Screenshot of Video conference with up to 50 users with b-hive Communicator.Screenshot of Group messaging and file sharing to keep internal teams connected.