What users are saying about
7 Ratings
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Score 8.6 out of 100
21 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

Broadvoice

Having the Broadvoice B-system came thru for us when the internet went down at our location. We were able to login into the Broadvoice systems from our phones and forward all calls to our cell phones. This allowed our contact with our customers to go interrupted. This is seen as a great advantage to our company so we could continue business and keep our customers happy.
Lori Higgs | TrustRadius Reviewer

Nextiva Business Phone Service

It is well suited for anyone who wants an easy to use very reliable VOIP service. If you have call center agents, it works very well for that situation as well. If you have people in multiple offices or work from home/remote it is a great solution. If you want everyone to be able to receive and make business calls from business numbers anywhere, this is your solution.If you are looking for a service that will integrate with many other third-party products you may use already, you may want to look at another VOIP vendor that has deeper integrations with third-party applications. If you are looking for the lowest price VOIP system, although Nextiva is not the most expensive, it is still in the middle of the pack when it comes to pricing. If you are looking for just cheap simple VOIP you may be able to find some vendors that are a little bit more affordable.
Scott Scanlon | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

Broadvoice
Nextiva Business Phone Service
8.6
Hosted PBX
Broadvoice
Nextiva Business Phone Service
8.4
Multi-level Interactive Voice Response (IVR)
Broadvoice
Nextiva Business Phone Service
8.9
User templates
Broadvoice
Nextiva Business Phone Service
8.1
Call reports
Broadvoice
Nextiva Business Phone Service
8.7
Directory of employee names
Broadvoice
Nextiva Business Phone Service
8.6

Call Management

Broadvoice
Nextiva Business Phone Service
8.8
Answering rules
Broadvoice
Nextiva Business Phone Service
8.8
Call recording
Broadvoice
Nextiva Business Phone Service
9.4
Call park
Broadvoice
Nextiva Business Phone Service
8.8
Call screening
Broadvoice
Nextiva Business Phone Service
8.9
Message alerts
Broadvoice
Nextiva Business Phone Service
8.0

VoIP system collaboration

Broadvoice
Nextiva Business Phone Service
7.6
Video conferencing
Broadvoice
Nextiva Business Phone Service
7.0
Audio conferencing
Broadvoice
Nextiva Business Phone Service
8.0
Video screen sharing
Broadvoice
Nextiva Business Phone Service
7.3
Instant messaging
Broadvoice
Nextiva Business Phone Service
8.2

Mobile apps

Broadvoice
Nextiva Business Phone Service
5.8
Mobile app for iOS
Broadvoice
Nextiva Business Phone Service
7.2
Mobile app for Android
Broadvoice
Nextiva Business Phone Service
4.3

Pros

Broadvoice

  • The ease of call transfer.
  • Ability to have calls forwarded through the b-hive app keeps people from being tied to their desk phone.
  • Great customer service.
  • Integration with Salesforce.
Kevin J. Campisano, CPA | TrustRadius Reviewer

Nextiva Business Phone Service

  • Our teams are located in three different countries. This includes Administration, Customers Support, Technical Support, and Sales. All of us have an internal number reachable from any mobile or laptop.
  • Looking for the internal directory and dialing a three digit number is very easy. We communicate with workers in different countries as we where in the same building
  • User-friendly application with availability indicator, call settings, and personal preferences.
Jose Luis Reyes Graterol | TrustRadius Reviewer

Cons

Broadvoice

  • Make B-Hive easer to navigate.
  • Faxing features could use more work.
  • Improve network through the phone. Have issues when the phone has problems; the computer can't connect to the network when it's going through it.
Anonymous | TrustRadius Reviewer

Nextiva Business Phone Service

  • While phones are feature rich, they can still be confusing for some of our users.
  • Mobile app can be glitchy at times.
  • Would love to see more touch screen options.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Broadvoice

No score
No answers yet
No answers on this topic

Nextiva Business Phone Service

Nextiva Business Phone Service 6.0
Based on 1 answer
I no longer make this decision
Anonymous | TrustRadius Reviewer

Usability

Broadvoice

Broadvoice 8.2
Based on 1 answer
At first, it seemed "daunting" to use but that is very much the same with a lot of things that are new. Broadvoice supplies great Quick Sheets to main topics, such as Feature Codes, Flow Charts, User Guides, which are easy to read and follow. Once it is used often, it is easy to understand, follow, and make changes to fit your company
Lori Higgs | TrustRadius Reviewer

Nextiva Business Phone Service

Nextiva Business Phone Service 8.0
Based on 1 answer
It is good for phone calls but it needs to include Bluetooth headsets.
Hunter Clayton | TrustRadius Reviewer

Support Rating

Broadvoice

No score
No answers yet
No answers on this topic

Nextiva Business Phone Service

Nextiva Business Phone Service 8.7
Based on 6 answers
I think Nextiva is a great tool for what we use it for. It is used for tracking time and used also in our bonus structure to make sure we have the specified amount of talk time. I really enjoy this application and everything that it is used for within our company. There's not a whole lot I can say about it other than it is a really neat tool.
Josh Musson | TrustRadius Reviewer

Alternatives Considered

Broadvoice

This has really been our first experience using an app such as b-hive organization-wide for our phone system, so I don't have much to stack up against it. I just really appreciate the ease of using our original phone system via this app without having to go to some other product/service.
Anonymous | TrustRadius Reviewer

Nextiva Business Phone Service

The features that Nextiva has managed to pack into their very competitive pricing is outstanding. The call flow visualization is spot on and very easy to use. The call recording is simple to set up and even easier to use. My only complaint is the Android app that seems to be hit or miss with certain users
JAMIE RISSKY | TrustRadius Reviewer

Return on Investment

Broadvoice

  • The cost per user is less than our previous provider.
  • The flexibility that VOIP provides allows for easy in opening different locations and staying connected.
  • Integration with Salesforce will be a huge step forward for our current CRM.
Kevin J. Campisano, CPA | TrustRadius Reviewer

Nextiva Business Phone Service

  • We like that we have one general call-in number that we can post on the website and marketing material where you can reach anyone in the business.
  • We like that the fax number alerts us via email if we have a message.
Heather Neisen | TrustRadius Reviewer

Screenshots

Pricing Details

Broadvoice

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

Broadvoice Editions & Modules

Edition
b-hive Metered Seat Cloud PBX$101
b-hive Standard Seat Cloud PBX$181
b-hive Pro Seat Cloud PBX$231
b-hive Standard Seat - Call Paths$72
b-hive Pro Seat - Call Paths$102
SIP Trunking - Metered$113
SIP Trunking - Unlimited$173
Contact CenterContact Sales
  1. per month per user
  2. per month
  3. per month per user
  4. none
Additional Pricing Details
Pricing Based on 3 Year Terms

Nextiva Business Phone Service

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Nextiva Business Phone Service Editions & Modules

Edition
Essential$23.951
Professional$27.951
Enterprise$37.951
Ultimate$67.951
  1. Per User Per Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Broadvoice
8.6
Nextiva Business Phone Service
8.9

Likelihood to Renew

Broadvoice
Nextiva Business Phone Service
6.0

Usability

Broadvoice
8.2
Nextiva Business Phone Service
8.0

Support Rating

Broadvoice
Nextiva Business Phone Service
8.7

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