Broadvoice vs. Rakuten Viber

Broadvoice is extremely robust and well-suited for a variety of contexts, but I think it excels best in tighter-knit work environments where contacting each other is the main use as opposed to receiving many incoming calls from outside guests. There have been a few instances where I think the features would conflict with user intention -- namely, having a number linked to two different phones, but one phone was meant more for receiving outside calls and the other was an office phone in the same area. Because of this, if a guest called, it would disturb the office, but if a vendor called, the guest phone would also ring, leading to confusion. I think this is an instance of the peer ecosystem conflicting with a more customer-facing need, but if a peer line needed to contact that department, it is best to have both of them ring.

As mentioned previously, it is easy to use and access since the you can chat, send voice memos or stickers in a conversation. So in overall it's very entertaining. But throughout that, the audio quality can seem to be a bit off. (Could be personal headset issue) Overall that is the only issue that is present or consistent.

Incentivized

• Broadvoice is excellent for customizing/tailoring to a business's specific needs.
• Tech Support is easy to reach, and provides consistent help.
• Onboarding new customers is very thorough and supportive. Changing phone systems is overwhelming and time-consuming. Broadvoice makes it as easy as possible with clear expectations and fantastic training.

Incentivized

• Viber is a cross platform product. It does not matter if someone uses Android or iOS device, it will work exactly the same.
• Also the desktop version is very good. You can switch between the desktop and mobile versions within a conversation and see updates right away.
• It's a very international product. It has been available for very long time, which makes it very wide spread - it has a good user base.
• You can see the status of your messages.

Incentivized

• When changing users on the URL page there are some steps that can be a bit clunky based on the type of phone you're using.
• Separating users devices into multiple locations inside the URL is nice but you're not able to move those users around if they do change spots in the company.
• For some reason within the b-hive mobile app if I miss a call and then go into the app to check the call and exit the app I still show a notification icon constantly. It seems to be related to the the Chat portion of the app. If you go to that part of the app and refresh when you exit the app the notification icon is gone.

Incentivized

• When someone sends a file in Viber, the program automatically saves it in your phone memory. This means that you must delete them manually and it really annoys me, as it takes a lot of time to do that.
• It contains enormous amounts of adds.
• There is file sharing limit.

Incentivized

Broadvoice is an ideal value. It's not the best possible IP based phone system but it's easily one of the best options if cost is a factor. We got a capable and easy to use product while lowering our costs, a total win-win.

Once the phones are operational it just works. Broadvoice will customize the phones the way you want not they way they want you to have. There are several different ringtones to choose from. Also, Broadvoice can make the volume of phone calls to stay at whatever level you set them at

AWAYS available to assist when I call. I could not be happier about that!

Incentivized

Any issues are usually overcome fairly quickly. We don't utilize reports offered by the system - we are a small company and the monitoring that would provide is just not something we would utilize.

Incentivized

Laura H. our Service Coordinator was exceptionally helpful when the inevitable hiccups occurred along the way. She calmly sought out solutions that kept the project moving so that we could meet our move-out/move-in deadlines. Also, their 24/7 Business Support line is staffed with knowledgeable people that answer my questions quickly and accurately.

Incentivized

I have not frequently used the support for Viber as I have not had many problems with it on my phone. I did use support one time for problems with the computer application and used the forums to solve my problems. They were fairly easy to follow and I appreciated the online help in that format.

Incentivized

The in-person was done by phone and was GREAT!

Incentivized

Overcame obstacles of everyone being in different places. Trainer was excellent (do not remember her name!). Open to all questions no matter how technical. The feedback from my colleagues were they were happy

Incentivized

It was straightforward to set up. The phone was delivered prior to installation. The script and routing of calls were established prior to installation as well. The on-site technician installed each phone and offered training to anyone who asked. The main setup for hours, calls, and extensions was already set up via online meeting, making the phone install on-site a seamless experience.

Incentivized

We used Comcast mobility lines for years, but compared to Broadvoice, they have a long way to go. I would sometimes have to call Comcast because their website wouldn't let me connect, while their side was showing no issues.

Incentivized

End-to-end encryption scrambles my messages and delivers them as a scrambled code to my friend's device, whether mobile or desktop, so that only their device can decode them into plain text. If my friend's phone is turned off or they don't have access to the internet, my message will be stored on Viber's servers (for a limited time) until their device is ready to receive it.

Because Viber can't access or read my private conversations in the first place, Viber can't sell them.

Incentivized

Did not assist in the purchase of this system.

Incentivized

Giving a neutral answer as this is something we do not need and therefore do not utilize.

Incentivized

• We have pretty much cut our phone service bill in half compared to our previous provider.
• The reliability of the system has reduced downtime to null.
• Communication, communication, communication is a must for any organization. Broadvoice has met all our expectations plus. Well worth the investment.

Incentivized

• Viber saves me financially since I am now able to communicate with my international clients for free.
• Viber helps keep my clients engaged by the fact that I can so easily share photos, which is important as a freelance photographer.
• Viber allows me to make my messages to clients appealing in a visual way, which I have noticed helps drive actions of my clients, such as remembering to book their next session or pay for their photo order.

Incentivized