Broadvoice vs. Rakuten Viber

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Broadvoice
Score 9.1 out of 10
N/A
Broadvoice is a provider of hosted voice, UCaaS, CCaaS, and CX solutions for small and mid-market enterprises and BPOs. Broadvoice solutions offer enterprise-class features to simplify communications and streamline operations.
$10
monthly, 12 or 36 months per seat
Rakuten Viber
Score 7.8 out of 10
N/A
Viber, now from Rakuten (acquired 2014) is an instant messaging and cross-platform VoIP software solution designed for personal use and available for both desktops and as a mobile app. It includes features such as video and audio calls, instant message, and unlimited-member group chats. Users can also make paid international calls.
$0.02
Per Minute
Pricing
BroadvoiceRakuten Viber
Editions & Modules
b-hive Standard Seat - Call Paths
$7
per month
b-hive Metered Seat Cloud PBX
$10
per month per user
b-hive Pro Seat - Call Paths
$10
per month
SIP Trunking - Metered
$11
per month per user
SIP Trunking - Unlimited
$17
per month per user
b-hive Standard Seat Cloud PBX
$18
per month per user
b-hive Pro Seat Cloud PBX
$23
per month per user
Contact Center
Contact Sales
USA
$0.019
Per Minute
UK
$0.019
Per Minute
Offerings
Pricing Offerings
BroadvoiceRakuten Viber
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeOptionalNo setup fee
Additional DetailsPricing Based on 3 Year Terms
More Pricing Information
Features
BroadvoiceRakuten Viber
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
Broadvoice
8.1
90 Ratings
2% above category average
Rakuten Viber
-
Ratings
High quality audio8.189 Ratings00 Ratings
High quality video8.127 Ratings00 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
Broadvoice
8.2
18 Ratings
5% above category average
Rakuten Viber
-
Ratings
Desktop sharing8.218 Ratings00 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
Broadvoice
7.6
18 Ratings
3% below category average
Rakuten Viber
-
Ratings
Calendar integration7.813 Ratings00 Ratings
Meeting initiation7.716 Ratings00 Ratings
Record meetings / events7.512 Ratings00 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
Broadvoice
7.3
14 Ratings
5% below category average
Rakuten Viber
-
Ratings
Live chat7.314 Ratings00 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
Broadvoice
8.1
30 Ratings
7% above category average
Rakuten Viber
-
Ratings
User authentication8.227 Ratings00 Ratings
Participant roles & permissions8.029 Ratings00 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Broadvoice
8.3
95 Ratings
2% above category average
Rakuten Viber
9.5
13 Ratings
18% above category average
Hosted PBX8.458 Ratings9.56 Ratings
Multi-level Interactive Voice Response (IVR)8.342 Ratings9.78 Ratings
Directory of employee names8.279 Ratings9.78 Ratings
User templates00 Ratings8.87 Ratings
Call reports00 Ratings9.89 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Broadvoice
8.2
120 Ratings
1% above category average
Rakuten Viber
9.3
15 Ratings
12% above category average
Answering rules8.4103 Ratings9.59 Ratings
Call recording8.473 Ratings9.79 Ratings
Call park8.393 Ratings8.84 Ratings
Call screening8.482 Ratings8.89 Ratings
Message alerts8.597 Ratings9.814 Ratings
Business SMS/External Messaging7.742 Ratings00 Ratings
Online Fax8.354 Ratings00 Ratings
Voicemail Transcription7.866 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Broadvoice
7.9
87 Ratings
5% below category average
Rakuten Viber
10.0
18 Ratings
21% above category average
Mobile app for iOS7.880 Ratings10.017 Ratings
Mobile app for Android8.045 Ratings10.017 Ratings
Unified Communications Platform and Collaboration
Comparison of Unified Communications Platform and Collaboration features of Product A and Product B
Broadvoice
7.7
41 Ratings
2% above category average
Rakuten Viber
-
Ratings
Centralized communications management8.334 Ratings00 Ratings
Team messaging7.722 Ratings00 Ratings
Team document sharing7.211 Ratings00 Ratings
Call and meeting analytics7.721 Ratings00 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Broadvoice
-
Ratings
Rakuten Viber
9.5
13 Ratings
18% above category average
Video conferencing00 Ratings9.513 Ratings
Audio conferencing00 Ratings9.713 Ratings
Video screen sharing00 Ratings9.05 Ratings
Instant messaging00 Ratings10.09 Ratings
Best Alternatives
BroadvoiceRakuten Viber
Small Businesses
Nextiva
Nextiva
Score 9.2 out of 10
CloudTalk
CloudTalk
Score 9.3 out of 10
Medium-sized Companies
Nextiva
Nextiva
Score 9.2 out of 10
CloudTalk
CloudTalk
Score 9.3 out of 10
Enterprises
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.8 out of 10
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
BroadvoiceRakuten Viber
Likelihood to Recommend
9.4
(264 ratings)
9.6
(18 ratings)
Likelihood to Renew
8.6
(17 ratings)
-
(0 ratings)
Usability
8.7
(20 ratings)
-
(0 ratings)
Availability
8.7
(2 ratings)
-
(0 ratings)
Performance
7.3
(2 ratings)
-
(0 ratings)
Support Rating
8.4
(15 ratings)
9.4
(7 ratings)
In-Person Training
8.3
(3 ratings)
-
(0 ratings)
Online Training
8.4
(2 ratings)
-
(0 ratings)
Implementation Rating
7.3
(8 ratings)
-
(0 ratings)
Configurability
6.8
(2 ratings)
-
(0 ratings)
Product Scalability
5.9
(2 ratings)
-
(0 ratings)
Vendor post-sale
9.1
(2 ratings)
-
(0 ratings)
Vendor pre-sale
9.1
(2 ratings)
-
(0 ratings)
User Testimonials
BroadvoiceRakuten Viber
Likelihood to Recommend
Broadvoice
Broadvoice is extremely robust and well-suited for a variety of contexts, but I think it excels best in tighter-knit work environments where contacting each other is the main use as opposed to receiving many incoming calls from outside guests. There have been a few instances where I think the features would conflict with user intention -- namely, having a number linked to two different phones, but one phone was meant more for receiving outside calls and the other was an office phone in the same area. Because of this, if a guest called, it would disturb the office, but if a vendor called, the guest phone would also ring, leading to confusion. I think this is an instance of the peer ecosystem conflicting with a more customer-facing need, but if a peer line needed to contact that department, it is best to have both of them ring.
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Rakuten Group
As mentioned previously, it is easy to use and access since the you can chat, send voice memos or stickers in a conversation. So in overall it's very entertaining. But throughout that, the audio quality can seem to be a bit off. (Could be personal headset issue) Overall that is the only issue that is present or consistent.
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Pros
Broadvoice
  • Broadvoice is excellent for customizing/tailoring to a business's specific needs.
  • Tech Support is easy to reach, and provides consistent help.
  • Onboarding new customers is very thorough and supportive. Changing phone systems is overwhelming and time-consuming. Broadvoice makes it as easy as possible with clear expectations and fantastic training.
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Rakuten Group
  • Viber is a cross platform product. It does not matter if someone uses Android or iOS device, it will work exactly the same.
  • Also the desktop version is very good. You can switch between the desktop and mobile versions within a conversation and see updates right away.
  • It's a very international product. It has been available for very long time, which makes it very wide spread - it has a good user base.
  • You can see the status of your messages.
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Cons
Broadvoice
  • Well there is a problem with the connection at times.
  • I would like to add all of my outside service people on but I can't because they need to have a phone line and extension added. I would like to have all of our staff have access through their cell phones so that if we get a message we can send it quickly to their cell phone.
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Rakuten Group
  • When someone sends a file in Viber, the program automatically saves it in your phone memory. This means that you must delete them manually and it really annoys me, as it takes a lot of time to do that.
  • It contains enormous amounts of adds.
  • There is file sharing limit.
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Likelihood to Renew
Broadvoice
Broadvoice is an ideal value. It's not the best possible IP based phone system but it's easily one of the best options if cost is a factor. We got a capable and easy to use product while lowering our costs, a total win-win.
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Rakuten Group
No answers on this topic
Usability
Broadvoice
Once the phones are operational it just works. Broadvoice will customize the phones the way you want not they way they want you to have. There are several different ringtones to choose from. Also, Broadvoice can make the volume of phone calls to stay at whatever level you set them at
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Rakuten Group
No answers on this topic
Reliability and Availability
Broadvoice
AWAYS available to assist when I call. I could not be happier about that!
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Rakuten Group
No answers on this topic
Performance
Broadvoice
Any issues are usually overcome fairly quickly. We don't utilize reports offered by the system - we are a small company and the monitoring that would provide is just not something we would utilize.
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Rakuten Group
No answers on this topic
Support Rating
Broadvoice
Laura H. our Service Coordinator was exceptionally helpful when the inevitable hiccups occurred along the way. She calmly sought out solutions that kept the project moving so that we could meet our move-out/move-in deadlines. Also, their 24/7 Business Support line is staffed with knowledgeable people that answer my questions quickly and accurately.
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Rakuten Group
I have not frequently used the support for Viber as I have not had many problems with it on my phone. I did use support one time for problems with the computer application and used the forums to solve my problems. They were fairly easy to follow and I appreciated the online help in that format.
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In-Person Training
Broadvoice
The in-person was done by phone and was GREAT!
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Rakuten Group
No answers on this topic
Online Training
Broadvoice
Overcame obstacles of everyone being in different places. Trainer was excellent (do not remember her name!). Open to all questions no matter how technical. The feedback from my colleagues were they were happy
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Rakuten Group
No answers on this topic
Implementation Rating
Broadvoice
It was straightforward to set up. The phone was delivered prior to installation. The script and routing of calls were established prior to installation as well. The on-site technician installed each phone and offered training to anyone who asked. The main setup for hours, calls, and extensions was already set up via online meeting, making the phone install on-site a seamless experience.
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Rakuten Group
No answers on this topic
Alternatives Considered
Broadvoice
We used Comcast mobility lines for years, but compared to Broadvoice, they have a long way to go. I would sometimes have to call Comcast because their website wouldn't let me connect, while their side was showing no issues.
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Rakuten Group
End-to-end encryption scrambles my messages and delivers them as a scrambled code to my friend's device, whether mobile or desktop, so that only their device can decode them into plain text. If my friend's phone is turned off or they don't have access to the internet, my message will be stored on Viber's servers (for a limited time) until their device is ready to receive it.

Because Viber can't access or read my private conversations in the first place, Viber can't sell them.
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Contract Terms and Pricing Model
Broadvoice
Did not assist in the purchase of this system.
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Rakuten Group
No answers on this topic
Scalability
Broadvoice
Giving a neutral answer as this is something we do not need and therefore do not utilize.
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Rakuten Group
No answers on this topic
Return on Investment
Broadvoice
  • It has saved us so much time with having total control over our setup.
  • It has saved us hundreds of dollars from having to make a technician travel 4 hours to us and 4 hours back for hardware issues.
  • It has given users so much more flexibility when travelling between locations and being out of office for trade shows.
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Rakuten Group
  • Viber saves me financially since I am now able to communicate with my international clients for free.
  • Viber helps keep my clients engaged by the fact that I can so easily share photos, which is important as a freelance photographer.
  • Viber allows me to make my messages to clients appealing in a visual way, which I have noticed helps drive actions of my clients, such as remembering to book their next session or pay for their photo order.
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ScreenShots

Broadvoice Screenshots

Screenshot of Call routing rules to manage holidays, and off-hours.Screenshot of Inbound call routing with automated menus and announcements, like a large business.Screenshot of User accounts can be added, removed, and managed from this interface.Screenshot of A detailed view of call history with detailed call reports.Screenshot of Video conference with up to 50 users with b-hive Communicator.Screenshot of Group messaging and file sharing to keep internal teams connected.