What users are saying about
7 Ratings
49 Ratings
7 Ratings
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Score 8.6 out of 100
49 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.6 out of 100

Likelihood to Recommend

Broadvoice

Having the Broadvoice B-system came thru for us when the internet went down at our location. We were able to login into the Broadvoice systems from our phones and forward all calls to our cell phones. This allowed our contact with our customers to go interrupted. This is seen as a great advantage to our company so we could continue business and keep our customers happy.
Lori Higgs | TrustRadius Reviewer

Rakuten Viber

As mentioned previously, it is easy to use and access since the you can chat, send voice memos or stickers in a conversation. So in overall it's very entertaining. But throughout that, the audio quality can seem to be a bit off. (Could be personal headset issue)Overall that is the only issue that is present or consistent.
Alexis Blanco | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

Broadvoice
Rakuten Viber
8.2
Hosted PBX
Broadvoice
Rakuten Viber
7.1
Multi-level Interactive Voice Response (IVR)
Broadvoice
Rakuten Viber
8.6
User templates
Broadvoice
Rakuten Viber
8.7
Call reports
Broadvoice
Rakuten Viber
8.7
Directory of employee names
Broadvoice
Rakuten Viber
8.1

Call Management

Broadvoice
Rakuten Viber
8.0
Answering rules
Broadvoice
Rakuten Viber
7.9
Call recording
Broadvoice
Rakuten Viber
8.1
Call park
Broadvoice
Rakuten Viber
7.5
Call screening
Broadvoice
Rakuten Viber
7.3
Message alerts
Broadvoice
Rakuten Viber
9.0

VoIP system collaboration

Broadvoice
Rakuten Viber
8.7
Video conferencing
Broadvoice
Rakuten Viber
8.3
Audio conferencing
Broadvoice
Rakuten Viber
8.7
Video screen sharing
Broadvoice
Rakuten Viber
8.5
Instant messaging
Broadvoice
Rakuten Viber
9.4

Mobile apps

Broadvoice
Rakuten Viber
9.6
Mobile app for iOS
Broadvoice
Rakuten Viber
9.6
Mobile app for Android
Broadvoice
Rakuten Viber
9.6

Pros

Broadvoice

  • The ease of call transfer.
  • Ability to have calls forwarded through the b-hive app keeps people from being tied to their desk phone.
  • Great customer service.
  • Integration with Salesforce.
Kevin J. Campisano, CPA | TrustRadius Reviewer

Rakuten Viber

  • Viber is a cross platform product. It does not matter if someone uses Android or iOS device, it will work exactly the same.
  • Also the desktop version is very good. You can switch between the desktop and mobile versions within a conversation and see updates right away.
  • It's a very international product. It has been available for very long time, which makes it very wide spread - it has a good user base.
  • You can see the status of your messages.
Filip Witkowski | TrustRadius Reviewer

Cons

Broadvoice

  • Make B-Hive easer to navigate.
  • Faxing features could use more work.
  • Improve network through the phone. Have issues when the phone has problems; the computer can't connect to the network when it's going through it.
Anonymous | TrustRadius Reviewer

Rakuten Viber

  • When someone sends a file in Viber, the program automatically saves it in your phone memory. This means that you must delete them manually and it really annoys me, as it takes a lot of time to do that.
  • It contains enormous amounts of adds.
  • There is file sharing limit.
Tigran Petrosyan | TrustRadius Reviewer

Usability

Broadvoice

Broadvoice 8.2
Based on 1 answer
At first, it seemed "daunting" to use but that is very much the same with a lot of things that are new. Broadvoice supplies great Quick Sheets to main topics, such as Feature Codes, Flow Charts, User Guides, which are easy to read and follow. Once it is used often, it is easy to understand, follow, and make changes to fit your company
Lori Higgs | TrustRadius Reviewer

Rakuten Viber

No score
No answers yet
No answers on this topic

Support Rating

Broadvoice

No score
No answers yet
No answers on this topic

Rakuten Viber

Rakuten Viber 8.2
Based on 13 answers
I have not frequently used the support for Viber as I have not had many problems with it on my phone. I did use support one time for problems with the computer application and used the forums to solve my problems. They were fairly easy to follow and I appreciated the online help in that format.
Victoria L. | TrustRadius Reviewer

Alternatives Considered

Broadvoice

This has really been our first experience using an app such as b-hive organization-wide for our phone system, so I don't have much to stack up against it. I just really appreciate the ease of using our original phone system via this app without having to go to some other product/service.
Anonymous | TrustRadius Reviewer

Rakuten Viber

Skype's user interface is really glitchy and doesn't provide same functionality in terms of fun elements - emojis or gifs. Slack is excellent communication tool but as well doesn't provide fun elements as Viber does(emojis, memes, gifs and more). I should also mention that quoting in Slack is not really easy and intuitive.
Anonymous | TrustRadius Reviewer

Return on Investment

Broadvoice

  • The cost per user is less than our previous provider.
  • The flexibility that VOIP provides allows for easy in opening different locations and staying connected.
  • Integration with Salesforce will be a huge step forward for our current CRM.
Kevin J. Campisano, CPA | TrustRadius Reviewer

Rakuten Viber

  • Viber saves me financially since I am now able to communicate with my international clients for free.
  • Viber helps keep my clients engaged by the fact that I can so easily share photos, which is important as a freelance photographer.
  • Viber allows me to make my messages to clients appealing in a visual way, which I have noticed helps drive actions of my clients, such as remembering to book their next session or pay for their photo order.
Liz Wade | TrustRadius Reviewer

Screenshots

Pricing Details

Broadvoice

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

Broadvoice Editions & Modules

Edition
b-hive Metered Seat Cloud PBX$101
b-hive Standard Seat Cloud PBX$181
b-hive Pro Seat Cloud PBX$231
b-hive Standard Seat - Call Paths$72
b-hive Pro Seat - Call Paths$102
SIP Trunking - Metered$113
SIP Trunking - Unlimited$173
Contact CenterContact Sales
  1. per month per user
  2. per month
  3. per month per user
  4. none
Additional Pricing Details
Pricing Based on 3 Year Terms

Rakuten Viber

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rakuten Viber Editions & Modules

Edition
USA$0.0191
UK$0.0191
  1. Per Minute
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Broadvoice
8.6
Rakuten Viber
8.1

Usability

Broadvoice
8.2
Rakuten Viber

Support Rating

Broadvoice
Rakuten Viber
8.2

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