What users are saying about
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Top Rated
199 Ratings
59 Ratings

Broadvoice

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Top Rated
199 Ratings
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Score 8.6 out of 100
59 Ratings
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Score 8 out of 100

Feature Set Ratings

  • Rakuten Viber ranks higher in 3 feature sets: Cloud PBX, Call Management, Mobile apps

Performance & Compatibility of Online Events Software

6.4

Broadvoice

64%

Rakuten Viber

Feature Set Not Supported
N/A
Broadvoice ranks higher in 1/1 features

High quality audio

6.4
64%
1 Rating
N/A
0 Ratings

Online Events Security

6.4

Broadvoice

64%

Rakuten Viber

Feature Set Not Supported
N/A
Broadvoice ranks higher in 1/1 features

Participant roles & permissions

6.4
64%
1 Rating
N/A
0 Ratings

Cloud PBX

7.9

Broadvoice

79%
9.0

Rakuten Viber

90%
Rakuten Viber ranks higher in 4/5 features

Hosted PBX

9.1
91%
1 Rating
8.6
86%
6 Ratings

Multi-level Interactive Voice Response (IVR)

9.1
91%
1 Rating
9.1
91%
8 Ratings

Directory of employee names

5.5
55%
1 Rating
9.0
90%
8 Ratings

User templates

N/A
0 Ratings
8.6
86%
7 Ratings

Call reports

N/A
0 Ratings
9.5
95%
9 Ratings

Call Management

8.5

Broadvoice

85%
8.8

Rakuten Viber

88%
Broadvoice ranks higher in 4/6 features

Answering rules

9.1
91%
1 Rating
8.6
86%
9 Ratings

Call recording

9.1
91%
1 Rating
9.0
90%
9 Ratings

Call park

9.1
91%
1 Rating
8.5
85%
4 Ratings

Call screening

6.4
64%
1 Rating
8.5
85%
9 Ratings

Online Fax

9.1
91%
1 Rating
N/A
0 Ratings

Message alerts

N/A
0 Ratings
9.5
95%
14 Ratings

Mobile apps

7.3

Broadvoice

73%
10.0

Rakuten Viber

100%
Rakuten Viber ranks higher in 2/2 features

Mobile app for iOS

7.3
73%
1 Rating
10.0
100%
17 Ratings

Mobile app for Android

N/A
0 Ratings
10.0
100%
17 Ratings

Unified Communications Platform and Collaboration

9.1

Broadvoice

91%

Rakuten Viber

Feature Set Not Supported
N/A
Broadvoice ranks higher in 1/1 features

Call and meeting analytics

9.1
91%
1 Rating
N/A
0 Ratings

VoIP system collaboration

Broadvoice

Feature Set Not Supported
N/A
9.2

Rakuten Viber

92%
Rakuten Viber ranks higher in 4/4 features

Video conferencing

N/A
0 Ratings
8.6
86%
13 Ratings

Audio conferencing

N/A
0 Ratings
9.1
91%
13 Ratings

Video screen sharing

N/A
0 Ratings
9.0
90%
5 Ratings

Instant messaging

N/A
0 Ratings
10.0
100%
9 Ratings

Attribute Ratings

  • Broadvoice is rated higher in 1 area: Support Rating
  • Rakuten Viber is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.6

Broadvoice

86%
131 Ratings
8.8

Rakuten Viber

88%
18 Ratings

Likelihood to Renew

8.8

Broadvoice

88%
9 Ratings

Rakuten Viber

N/A
0 Ratings

Usability

7.9

Broadvoice

79%
7 Ratings

Rakuten Viber

N/A
0 Ratings

Support Rating

9.1

Broadvoice

91%
7 Ratings
8.9

Rakuten Viber

89%
13 Ratings

In-Person Training

9.1

Broadvoice

91%
1 Rating

Rakuten Viber

N/A
0 Ratings

Online Training

9.1

Broadvoice

91%
1 Rating

Rakuten Viber

N/A
0 Ratings

Implementation Rating

8.6

Broadvoice

86%
4 Ratings

Rakuten Viber

N/A
0 Ratings

Likelihood to Recommend

Broadvoice

Putting calls on park so they can be accessed anywhere in the offices. The system is so easy to learn for everyone involved. The customer service has been very good as well - someone does respond quickly when asked for help. I also like the fact that if I cannot understand the voicemail someone left, I can check my computer and hear it better.
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Rakuten Group

As mentioned previously, it is easy to use and access since the you can chat, send voice memos or stickers in a conversation. So in overall it's very entertaining. But throughout that, the audio quality can seem to be a bit off. (Could be personal headset issue) Overall that is the only issue that is present or consistent.
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Pros

Broadvoice

  • Broadvoice is excellent for customizing/tailoring to a business's specific needs.
  • Tech Support is easy to reach, and provides consistent help.
  • Onboarding new customers is very thorough and supportive. Changing phone systems is overwhelming and time-consuming. Broadvoice makes it as easy as possible with clear expectations and fantastic training.
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Rakuten Group

  • Viber is a cross platform product. It does not matter if someone uses Android or iOS device, it will work exactly the same.
  • Also the desktop version is very good. You can switch between the desktop and mobile versions within a conversation and see updates right away.
  • It's a very international product. It has been available for very long time, which makes it very wide spread - it has a good user base.
  • You can see the status of your messages.
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Cons

Broadvoice

  • Process for provisioning a new telephone can be time consuming
  • Auto attendant text-to-voice options are limited and sound more robotic than some I've used
  • Bits of information about telephone extensions/people are stored in multiple locations. Often I miss updating one piece and have to dig around for it a 2nd time. Not always found in intuitive places. (maybe provide links to related info? )
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Rakuten Group

  • When someone sends a file in Viber, the program automatically saves it in your phone memory. This means that you must delete them manually and it really annoys me, as it takes a lot of time to do that.
  • It contains enormous amounts of adds.
  • There is file sharing limit.
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Pricing Details

Broadvoice

Starting Price

$10 monthly, 12 or 36 months per seat

Editions & Modules

Broadvoice editions and modules pricing
EditionModules
b-hive Metered Seat Cloud PBX101
b-hive Standard Seat Cloud PBX182
b-hive Pro Seat Cloud PBX233
b-hive Standard Seat - Call Paths74
b-hive Pro Seat - Call Paths105
SIP Trunking - Metered116
SIP Trunking - Unlimited177
Contact CenterContact Sales8

Footnotes

  1. per month per user
  2. per month per user
  3. per month per user
  4. per month
  5. per month
  6. per month per user
  7. per month per user
  8. none

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

Optional

Additional Details

Pricing Based on 3 Year Terms

Rakuten Viber

Starting Price

$0.019 Per Minute

Editions & Modules

Rakuten Viber editions and modules pricing
EditionModules
USA$0.0191
UK$0.0192

Footnotes

  1. Per Minute
  2. Per Minute

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Likelihood to Renew

Broadvoice

Broadvoice is an ideal value. It's not the best possible IP based phone system but it's easily one of the best options if cost is a factor. We got a capable and easy to use product while lowering our costs, a total win-win.
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Rakuten Group

No answers on this topic

Usability

Broadvoice

At first, it seemed "daunting" to use but that is very much the same with a lot of things that are new. Broadvoice supplies great Quick Sheets to main topics, such as Feature Codes, Flow Charts, User Guides, which are easy to read and follow. Once it is used often, it is easy to understand, follow, and make changes to fit your company
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Rakuten Group

No answers on this topic

Support Rating

Broadvoice

Laura H. our Service Coordinator was exceptionally helpful when the inevitable hiccups occurred along the way. She calmly sought out solutions that kept the project moving so that we could meet our move-out/move-in deadlines. Also, their 24/7 Business Support line is staffed with knowledgeable people that answer my questions quickly and accurately.
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Rakuten Group

I have not frequently used the support for Viber as I have not had many problems with it on my phone. I did use support one time for problems with the computer application and used the forums to solve my problems. They were fairly easy to follow and I appreciated the online help in that format.
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In-Person Training

Broadvoice

The in-person was done by phone and was GREAT!
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Rakuten Group

No answers on this topic

Online Training

Broadvoice

Easy for even the most basic user.
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Rakuten Group

No answers on this topic

Implementation Rating

Broadvoice

It was straightforward to set up. The phone was delivered prior to installation. The script and routing of calls were established prior to installation as well. The on-site technician installed each phone and offered training to anyone who asked. The main setup for hours, calls, and extensions was already set up via online meeting, making the phone install on-site a seamless experience.
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Rakuten Group

No answers on this topic

Alternatives Considered

Broadvoice

Other companies have used other systems, and there has always seemed to be a disconnect. The communication system can end up being a nightmare and truly ruin the day/week/month when issues arise. We have had the benefit of Broadvoice, so that has not been the case for us
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Rakuten Group

End-to-end encryption scrambles my messages and delivers them as a scrambled code to my friend's device, whether mobile or desktop, so that only their device can decode them into plain text. If my friend's phone is turned off or they don't have access to the internet, my message will be stored on Viber's servers (for a limited time) until their device is ready to receive it.

Because Viber can't access or read my private conversations in the first place, Viber can't sell them.
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Return on Investment

Broadvoice

  • We have pretty much cut our phone service bill in half compared to our previous provider.
  • The reliability of the system has reduced downtime to null.
  • Communication, communication, communication is a must for any organization. Broadvoice has met all our expectations plus. Well worth the investment.
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Rakuten Group

  • Viber saves me financially since I am now able to communicate with my international clients for free.
  • Viber helps keep my clients engaged by the fact that I can so easily share photos, which is important as a freelance photographer.
  • Viber allows me to make my messages to clients appealing in a visual way, which I have noticed helps drive actions of my clients, such as remembering to book their next session or pay for their photo order.
Read full review

Screenshots

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