What users are saying about
59 Ratings
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Score 9 out of 100
67 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

Carbonite Endpoint

Carbonite Endpoint 360 is a great solution for any organization with compliance needs. Office 365 defaults to a 30 day backup of all data. Carbonite Endpoint 360 extends this well beyond 30 days and provides an all-inclusive source for retention for data in Office 365. Any small to medium business would greatly benefit from this solution as they can design their entire infrastructure in Office 365 and ensure it's all backed up.
Derek Schroeder | TrustRadius Reviewer

Carbonite Server

More than enough for small companies with several on-prem servers. In 2021, it wouldn't be wise to pit all important data to a single backup service. Carbonite Server is solid, but it's not 100% reliable so I'd definitely recommend having multiple backup services either on the cloud in conjunction with other backup services so the user has multiple safety nets in case of disaster and failed granular restorations.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Data Center Backup

Carbonite Endpoint
Carbonite Server
8.5
Universal recovery
Carbonite Endpoint
Carbonite Server
8.3
Live recovery
Carbonite Endpoint
Carbonite Server
8.2
Recovery verification
Carbonite Endpoint
Carbonite Server
7.9
Business application protection
Carbonite Endpoint
Carbonite Server
9.6
Multiple backup destinations
Carbonite Endpoint
Carbonite Server
9.6
Incremental backup identification
Carbonite Endpoint
Carbonite Server
9.7
Backup to the cloud
Carbonite Endpoint
Carbonite Server
9.9
Deduplication and file compression
Carbonite Endpoint
Carbonite Server
7.6
Snapshots
Carbonite Endpoint
Carbonite Server
8.9
Flexible deployment
Carbonite Endpoint
Carbonite Server
7.9
Management dashboard
Carbonite Endpoint
Carbonite Server
7.5
Platform support
Carbonite Endpoint
Carbonite Server
7.5
Retention options
Carbonite Endpoint
Carbonite Server
7.7
Encryption
Carbonite Endpoint
Carbonite Server
8.5

Pros

Carbonite Endpoint

  • It is excellent at automating your backups. You don't need to manually do it, just set it up once and let it run in the background.
  • It's pretty simple to set up and use. It will automatically suggest the best options that work for most people and you can be up and running pretty quickly.
  • It's safe and reliable. We have been using it for a couple of years now and had no major issues.
  • Their phone support is excellent.
  • It's also really easy to maintain your backed up data to reduce redundancy.
Namrata D | TrustRadius Reviewer

Carbonite Server

  • The end-user experience is as simple and robust as I have ever seen from a backup solution. The end-user dashboard, should you choose to allow them access, is intuitive and granular.
  • eVault has the best bandwidth management I have experienced. The endpoint target is available for all operating systems and is intelligent and efficient using very low overhead. It includes data de-dupe and encryption while using very little system resources. Combine these features with bandwidth throttling and you can backup a large amount of data over any size wire.
  • eVault's deployment options will fit any budget and size environment. You can deploy using your own hardware, even. They really focus on providing the right solution for each customer instead of making each customer fit into their pre-determined box.
Shea Taylor | TrustRadius Reviewer

Cons

Carbonite Endpoint

  • To be honest not so impressed with the amount of time it has taken to get data backed up to the cloud.
  • I have not had to do a restore at this time so I cannot comment on the restore process.
  • I was not aware at time of procurement that the upload process would take so long since we were not procuring their hardware. Sales rep mad it seem like upload would only take a day or two and we are now starting week 7 hoping to be done by week 8 for 1.5 TBs of data.
Todd Frazier | TrustRadius Reviewer

Carbonite Server

  • The backup report really needs improvement. It is really pathetic, as it gives wrong information. It is not suitable for auditing.
  • The Exchange DAG backup should support instead of configuring each exchange server.
  • Cloud infrastructure supports a lot of AWS and Azure instances that are coming up.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Carbonite Endpoint

Carbonite Endpoint 1.0
Based on 1 answer
I found their alerting to be very poor. I missed several days of backups without knowledge of this, until I signed into the portal. I would get daily emails reporting backups were in progress or done, but nothing indicating that a backup had been stuck or paused for 3 days. For this reason alone, I did not renew.
Nathan Venno | TrustRadius Reviewer

Carbonite Server

Carbonite Server 4.8
Based on 6 answers
We packaged carbonite server with the end user product that they provide but we have had issues where the end user site has been down for days at time and backups for both server and user are backing up but we do not the get notification that it was completed for several days. There appears to be latency issues with the mail delivery for completed backups. Additionally, I have used other backup products and find the Carbonite website interface very clunkly and difficult to navigate.
Anonymous | TrustRadius Reviewer

Usability

Carbonite Endpoint

No score
No answers yet
No answers on this topic

Carbonite Server

Carbonite Server 5.5
Based on 1 answer
Product needs a lot of improvements in some features like Cloud and Reporting.
Anonymous | TrustRadius Reviewer

Support Rating

Carbonite Endpoint

Carbonite Endpoint 9.7
Based on 14 answers
Does what it needs to do quietly and efficiently in the background without interrupting the workflow. It offers instant automated back-ups without troubling the end user. As it is such an automated system, once it is up and running, there is little or no support needed from the service provider. From what I understand the support from Carbonite during the setup and implementation was absolutely fine.
John Watson | TrustRadius Reviewer

Carbonite Server

Carbonite Server 5.5
Based on 2 answers
Some of the requests we could not get resolved on time. They took a long time to provide the reason for the issue we had raised.
Anonymous | TrustRadius Reviewer

Implementation Rating

Carbonite Endpoint

No score
No answers yet
No answers on this topic

Carbonite Server

Carbonite Server 6.4
Based on 2 answers
We had appliance and we just needed to setup the Director Console which was straight forward and easy.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Carbonite Endpoint

We have also used Mozy Pro and Dropbox. They are all pretty similar in functionality/features of backing up data (not system state or databases as I don't think any of the 3 are well suited for that). To me, it comes down to personal preference and choosing a product that is universal for multiple users, for ease of management.
Anonymous | TrustRadius Reviewer

Carbonite Server

Netbak is a great product but we also had a secondary issue of having to backup several PC's on site and at remote locations. Carbonite helped with both and gave us one central admin console to be able to check the progress of all our backups, where netbak would have required us to setup a tunnel or use the internet to move data back to our main office.
Robb Glietz | TrustRadius Reviewer

Return on Investment

Carbonite Endpoint

  • Data backup is critical to us. Carbonite ensures that we don't lose anything important.
  • It is also good protection against accidental deletions or if someone makes mistakes.
  • Cloud back up also means we don't have to worry about maintaining back up equipment or redundancy in storage.
Anonymous | TrustRadius Reviewer

Carbonite Server

  • While EVault can become expensive if you have a lot of data to store, but you have to keep in mind that it does not cost you anything more to restore your data in the event of an emergency. Some systems give you a great upfront cost, until you actually need to retrieve your data.
Timika Hite | TrustRadius Reviewer

Screenshots

Pricing Details

Carbonite Endpoint

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Carbonite Endpoint Editions & Modules

Edition
Basic Computer Backup$241
Advanced Endpoint Protection$341
Basic Server Backup$501
Advanced Server Protection$1471
Basic Backup$551
Advanced Protection$1991
  1. per month
Additional Pricing Details

Carbonite Server

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Carbonite Server Editions & Modules

Edition
Power800.041
Ultimate1,300.081
  1. per year
Additional Pricing Details
Trial and paying customers have access to our valet install free of charge. Call and speak to a specialist who can remotely connect to your machine to ensure it's installed and configured correctly to protect your critical data.

Rating Summary

Likelihood to Recommend

Carbonite Endpoint
8.8
Carbonite Server
9.1

Likelihood to Renew

Carbonite Endpoint
1.0
Carbonite Server
4.8

Usability

Carbonite Endpoint
Carbonite Server
5.5

Support Rating

Carbonite Endpoint
9.7
Carbonite Server
5.5

Implementation Rating

Carbonite Endpoint
Carbonite Server
6.4

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