TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Chatter (discontinued)

    Score9.3 out of 10
    N/AChatter was a collaboration platform with integration into the business process and the ability to conduct actions like approving expense reports and creating support cases from the activity feed itself. It was acquired by Salesforce and is currently discontinued.N/A

    Paymo

    Score9.3 out of 10
    N/APaymo is a collaborative work management platform that helps track team progress, collaborate in context, and make smarter decisions. It acts as a single source of truth, where project planning, resource scheduling, file proofing, time tracking, and billing feed into each other to co-exist under the same roof.

    $0

    Up to 10 users

    Pricing
    Chatter (discontinued)Paymo
    Editions & Modules
    No answers on this topic
    Free
    $0
    Up to 10 users
    Small Office
    $11.95
    per user/per month
    Business
    $18.95
    per user/per month
    Offerings
    Pricing Offerings
    Chatter (discontinued)Paymo
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—Free version available for freelancers.
    More Pricing Information
    Community Pulse
    Chatter (discontinued)Paymo
    Considered Both Products
    Discontinued Products
    No answer on this topic
    ProfitSolv
    No answer on this topic
    Key User Insights
    Would buy again
    90%
    Would buy again
    19 Answers
    No answers on this topic
    Delivers good value for the price
    94%
    Delivers good value for the price
    15 Answers
    No answers on this topic
    Happy with the feature set
    81%
    Happy with the feature set
    17 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    92%
    Lived up to sales and marketing promises
    11 Answers
    No answers on this topic
    Implementation went as expected
    100%
    Implementation went as expected
    12 Answers
    No answers on this topic
    Features
    Chatter (discontinued)Paymo
    Project Management
    Comparison of Project Management features of Chatter (discontinued) and Paymo
    Feature
    Chatter (discontinued)
    8.3
    52 Ratings
    7% above category average
    Paymo
    5.9
    9 Ratings
    26% below category average
    Task Management8.836 Ratings3.59 Ratings
    Gantt Charts8.019 Ratings4.43 Ratings
    Scheduling7.930 Ratings7.06 Ratings
    Workflow Automation8.932 Ratings00 Ratings
    Mobile Access8.049 Ratings5.37 Ratings
    Search7.944 Ratings00 Ratings
    Visual planning tools8.833 Ratings00 Ratings
    Resource Management00 Ratings5.36 Ratings
    Team Collaboration00 Ratings4.16 Ratings
    Support for Waterfall Methodology00 Ratings7.82 Ratings
    Document Management00 Ratings5.06 Ratings
    Email integration00 Ratings5.04 Ratings
    Timesheet Tracking00 Ratings9.09 Ratings
    Budget and Expense Management00 Ratings8.88 Ratings
    Communication
    Comparison of Communication features of Chatter (discontinued) and Paymo
    Feature
    Chatter (discontinued)
    8.4
    54 Ratings
    5% above category average
    Paymo
    -
    Ratings
    Chat9.050 Ratings00 Ratings
    Notifications7.153 Ratings00 Ratings
    Discussions8.151 Ratings00 Ratings
    Surveys8.034 Ratings00 Ratings
    Internal knowledgebase8.036 Ratings00 Ratings
    Integrates with GoToMeeting9.013 Ratings00 Ratings
    Integrates with Gmail and Google Hangouts8.920 Ratings00 Ratings
    Integrates with Outlook9.023 Ratings00 Ratings
    File Sharing & Management
    Comparison of File Sharing & Management features of Chatter (discontinued) and Paymo
    Feature
    Chatter (discontinued)
    8.5
    48 Ratings
    5% above category average
    Paymo
    -
    Ratings
    Versioning8.828 Ratings00 Ratings
    Video files8.833 Ratings00 Ratings
    Audio files7.930 Ratings00 Ratings
    Document collaboration8.941 Ratings00 Ratings
    Access control8.034 Ratings00 Ratings
    Advanced security features8.929 Ratings00 Ratings
    Integrates with Google Drive9.018 Ratings00 Ratings
    Device sync8.027 Ratings00 Ratings
    Professional Services Automation
    Comparison of Professional Services Automation features of Chatter (discontinued) and Paymo
    Feature
    Chatter (discontinued)
    -
    Ratings
    Paymo
    9.2
    3 Ratings
    18% above category average
    Quotes/estimates00 Ratings8.93 Ratings
    Invoicing00 Ratings9.93 Ratings
    Project & financial reporting00 Ratings8.93 Ratings
    Best Alternatives
    Chatter (discontinued)Paymo
    Small Businesses
    Flock
    Score9.5 out of 10
    Any.do
    Score8 out of 10
    Medium-sized Companies
    Troop Messenger
    Score9.8 out of 10
    KanbanFlow
    Score7.3 out of 10
    Enterprises
    Cisco Business Edition 7000 (discontinued)
    Score9 out of 10
    Microsoft To Do
    Score7.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Chatter (discontinued)Paymo
    Likelihood to Recommend
    9.0
    (56 ratings)
    8.0
    (10 ratings)
    Likelihood to Renew
    8.1
    (2 ratings)
    -
    (0 ratings)
    Usability
    7.3
    (7 ratings)
    9.0
    (1 ratings)
    Support Rating
    7.6
    (27 ratings)
    8.9
    (3 ratings)
    User Testimonials
    Chatter (discontinued)Paymo
    Likelihood to Recommend
    Discontinued Products
    [Chatter] is the tool that makes our relations
    stronger. It provides advanced ways of communication. I have trained my many
    team members because of the easy features and functions of this tool, It is very user-friendly. Give it a try if you want to improve your relations with your
    customers. It will surely enhance the productivity of your organization.
    Incentivized
    Read full review
    ProfitSolv
    Beautiful interface throughout, easy setup, most natural progressions are fluid and easy to use. Browser functionality allows us to use it cross-platform. Very reasonable pricing model as well. We have had a little trouble using Paymo for the entire creative process to have proofs reviewed and approved. Also, have to use external forms to have work submitted from campus.
    Incentivized
    Read full review
    Pros
    Discontinued Products
    • Chatter provides us with a live internal conversation for all to see without the noise that other mediums have i.e. e-mail.
    • One of the main features that really works well is the 'Groups' that you can join. We have multiple groups set up to not only distribute procedural changes and communicate news etc, but also have conversations around upcoming tasks in the months ahead.
    • Chatter works really well in instances where we need to look over historical conversations that have been had and the sentiment of those conversations with our shareholders, often using hashtags.
    Incentivized
    Read full review
    ProfitSolv
    • The ability to code exactly what time I worked on a project enables me to bill clients more accurately and within different minimums, which besides more accurately tracking time, this has been extremely helpful as I negotiate contracts for services and offer different deals with potential clients. Some are billed to the minute, some in 15-minute minimums, and some in 20-minute blocks.
    • The live reports are great, showing time spent in the minimums that I've set, while also including as much detail as I wish to share.
    • I've now started just writing my notes into the tracker, which are then carried into the live reports - this eases my needing to send logs to clients, as well as helping me to keep projects on track.
    Incentivized
    Read full review
    Cons
    Discontinued Products
    • Groups does not have the private messaging functionality. Since most collaboration takes place in Groups, private messaging would allow for relevant conversations to be contained and not reside separately.
    • On a Group index page, there are two boxes for Information and Description. These content types seem redundant. You could replace both with a content type called About the Group. There could also be another box listing the Owners for quick reference.
    • On the main index page, the newsfeed has the same look and feel of most social platforms like Facebook, LinkedIn, Jive, IBM Connections, SharePoint. There could be an alternate display of tiles that shows People you interact with most frequently, Files you access most often, most recent Topics, etc. The display could be something like Delve in Microsoft Office 365.
    • On the main index page in the right rail, it would be useful to have the ability to incorporate RSS feeds to gather outside content. Many departments heavily leverage RSS feeds to compile competitive intelligence and cultivate general awareness.
    • For user profiles, can we combine Feed and Overview into one consolidated view? It would save users a click to find relevant information about the person. Also, the Contact module should also have the person's phone number for convenience.
    • The Files feature does not allow for real-time, concurrent document editing. You have to download the document, make your edits, save, and then upload a new version, which only allows for one editor at a time.
    Incentivized
    Read full review
    ProfitSolv
    • It would be really helpful if on the timer tool, they asked you to switch projects when you stop the timer, so it could fill that time in right away for you.
    • I never use the 'My Tasks' because I don't fully understand how to integrate it to be useful to what our purposes are in Paymo. Some Youtube tutorials might be helpful
    Incentivized
    Read full review
    Likelihood to Renew
    Discontinued Products
    Chatter can fulfill at least 85-90% of our business requirements in an easy-to-use platform. Usability is a key requirement and we have had our share of bad usability experiences. In our experience, even the most novice users were able to pick up Chatter in a relatively short amount of time with little/no assistance.
    Incentivized
    Read full review
    ProfitSolv
    No answers on this topic
    Usability
    Discontinued Products
    It is easy to use but the impact of it feels like it is a bit antiquated. It does not feel collaborative and real time. Chatter is more akin to email versus Slack or Hangouts where it feels like problems are being solved as you are communicating.
    Incentivized
    Read full review
    ProfitSolv
    It is a complete, a bit overambitious app but with many features that are needed. I didn't need most of the features but managed to make the most of the two I was using. Also, I think it is a well-rounded app and I am considering moving some team collab there.
    Incentivized
    Read full review
    Support Rating
    Discontinued Products
    If I ever came to a situation where i needed help they do a very good job of getting back to us quickly to explain our error or why we are not seeing something. The support is quick to help provide groups or teams if you seek. Fortunately it is user friendly so I rarely need support
    Incentivized
    Read full review
    ProfitSolv
    Good! Fast, excellent, speedy responses. They always wanted to know why and how they could improve on something (good on receiving feedback, too). Not that they were much needed, but my limited experience with them is good; they were really keen to understand what the problem was really about and how they could help with it.
    Incentivized
    Read full review
    Alternatives Considered
    Discontinued Products
    Skype is used more for audio calls. Chatter is used to track updates on items of interest in Salesforce. Chatter is deeply integrated with other Salesforce products. No other competing products come close. Slack is a traditional project management tool. So it does not compete with Chatter. Because of its close integration with Salesforce, it is a unique tool for Salesforce users.
    Incentivized
    Read full review
    ProfitSolv
    We still use Trello and Slack, but Basecamp and HubSpot are too much for our operation to manage or integrate. Paymo is missing some of the tracking features of HubSpot and isn't as universally used as Basecamp but we've been with them for 8 years and they seem to know what matters most to their user base
    Incentivized
    Read full review
    Return on Investment
    Discontinued Products
    • Chatter has closed deals faster, and brought us in revenue at a quicker rate in turn.
    • Chatter has left some things undone simply because people didn't see it and it has cost us a few deals.
    • Overall, Chatter has brought us a cleaner, more efficient Salesforce process and brought in revenue because of organization.
    Incentivized
    Read full review
    ProfitSolv
    • Gives me more accurate time that I've spent on projects compared to older methods I've used.
    • Has data that I can pull together, for example my boss wanted to know the percentage of time I'd spent working on projects for one client compared to everything else - I was able to give them an accurate percentage.
    • Forces you to stay on top of jobs, which can lengthen the time to complete something
    Incentivized
    Read full review
    ScreenShots

    Paymo Screenshots

    Screenshot of List View.Screenshot of Table View.Screenshot of Gantt Chart View.Screenshot of Full Task Details.Screenshot of Team Scheduling.Screenshot of Leave Planner.