What users are saying about
95 Ratings
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Score 8 out of 100
12 Ratings
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Score 9.2 out of 100

Feature Set Ratings

    Project Management

    8.0

    Chatter

    80%

    Verint Community (Telligent)

    Feature Set Not Supported
    N/A
    Chatter ranks higher in 7/7 features

    Task Management

    8.4
    84%
    36 Ratings
    N/A
    0 Ratings

    Gantt Charts

    7.9
    79%
    19 Ratings
    N/A
    0 Ratings

    Scheduling

    7.8
    78%
    30 Ratings
    N/A
    0 Ratings

    Workflow Automation

    8.4
    84%
    32 Ratings
    N/A
    0 Ratings

    Mobile Access

    7.8
    78%
    49 Ratings
    N/A
    0 Ratings

    Search

    7.5
    75%
    44 Ratings
    N/A
    0 Ratings

    Visual planning tools

    8.3
    83%
    33 Ratings
    N/A
    0 Ratings

    Communication

    8.4

    Chatter

    84%

    Verint Community (Telligent)

    Feature Set Not Supported
    N/A
    Chatter ranks higher in 8/8 features

    Chat

    8.8
    88%
    50 Ratings
    N/A
    0 Ratings

    Notifications

    7.5
    75%
    53 Ratings
    N/A
    0 Ratings

    Discussions

    8.2
    82%
    51 Ratings
    N/A
    0 Ratings

    Surveys

    7.8
    78%
    34 Ratings
    N/A
    0 Ratings

    Internal knowledgebase

    8.0
    80%
    36 Ratings
    N/A
    0 Ratings

    Integrates with GoToMeeting

    9.0
    90%
    13 Ratings
    N/A
    0 Ratings

    Integrates with Gmail and Google Hangouts

    8.6
    86%
    20 Ratings
    N/A
    0 Ratings

    Integrates with Outlook

    8.9
    89%
    23 Ratings
    N/A
    0 Ratings

    File Sharing & Management

    8.3

    Chatter

    83%

    Verint Community (Telligent)

    Feature Set Not Supported
    N/A
    Chatter ranks higher in 8/8 features

    Versioning

    8.3
    83%
    28 Ratings
    N/A
    0 Ratings

    Video files

    8.4
    84%
    33 Ratings
    N/A
    0 Ratings

    Audio files

    7.6
    76%
    30 Ratings
    N/A
    0 Ratings

    Document collaboration

    8.5
    85%
    41 Ratings
    N/A
    0 Ratings

    Access control

    7.8
    78%
    34 Ratings
    N/A
    0 Ratings

    Advanced security features

    8.8
    88%
    29 Ratings
    N/A
    0 Ratings

    Integrates with Google Drive

    8.9
    89%
    18 Ratings
    N/A
    0 Ratings

    Device sync

    8.1
    81%
    27 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Verint Community (Telligent) is rated higher in 3 areas: Likelihood to Renew, Usability, Support Rating
    • Chatter and Verint Community (Telligent) are tied in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.8

    Chatter

    88%
    56 Ratings
    8.8

    Verint Community (Telligent)

    88%
    6 Ratings

    Likelihood to Renew

    8.1

    Chatter

    81%
    2 Ratings
    10.0

    Verint Community (Telligent)

    100%
    1 Rating

    Usability

    7.3

    Chatter

    73%
    7 Ratings
    8.7

    Verint Community (Telligent)

    87%
    5 Ratings

    Support Rating

    7.5

    Chatter

    75%
    53 Ratings
    8.3

    Verint Community (Telligent)

    83%
    5 Ratings

    Likelihood to Recommend

    Chatter

    [Chatter] is the tool that makes our relations
    stronger. It provides advanced ways of communication. I have trained my many
    team members because of the easy features and functions of this tool, It is very user-friendly. Give it a try if you want to improve your relations with your
    customers. It will surely enhance the productivity of your organization.
    Yolanda Pouwels | TrustRadius Reviewer

    Verint Community (Telligent)

    It is appropriate for relatively advanced external online community teams that have a clear sense of what they want to build. If you have a development team, this is the online community platform for you! It is much more flexible than other platforms. It is an excellent replacement for Jive-x external online communities (you can almost lift and shift). I would not recommend it for internal, employee social intranets or enterprise social networks because it doesn't have the file collaboration functionality and doesn't integrate with Microsoft 365 or Google Enterprise.
    Anonymous | TrustRadius Reviewer

    Pros

    Chatter

    • Chatter provides us with a live internal conversation for all to see without the noise that other mediums have i.e. e-mail.
    • One of the main features that really works well is the 'Groups' that you can join. We have multiple groups set up to not only distribute procedural changes and communicate news etc, but also have conversations around upcoming tasks in the months ahead.
    • Chatter works really well in instances where we need to look over historical conversations that have been had and the sentiment of those conversations with our shareholders, often using hashtags.
    Glen Tylee | TrustRadius Reviewer

    Verint Community (Telligent)

    • Intuitive interface that has been well received by a wide range of employees.
    • Ridiculously impressive moderation tools that have allowed a small community team to scale.
    • Strong analytics that allow community staff and stakeholders to make intelligent decisions backed by data.
    • Very strong search. Not quite Google good, but one of the best in platform searches encountered.
    • Out of the box interface is excellent and requires little customization to get going.
    Anonymous | TrustRadius Reviewer

    Cons

    Chatter

    • Groups does not have the private messaging functionality. Since most collaboration takes place in Groups, private messaging would allow for relevant conversations to be contained and not reside separately.
    • On a Group index page, there are two boxes for Information and Description. These content types seem redundant. You could replace both with a content type called About the Group. There could also be another box listing the Owners for quick reference.
    • On the main index page, the newsfeed has the same look and feel of most social platforms like Facebook, LinkedIn, Jive, IBM Connections, SharePoint. There could be an alternate display of tiles that shows People you interact with most frequently, Files you access most often, most recent Topics, etc. The display could be something like Delve in Microsoft Office 365.
    • On the main index page in the right rail, it would be useful to have the ability to incorporate RSS feeds to gather outside content. Many departments heavily leverage RSS feeds to compile competitive intelligence and cultivate general awareness.
    • For user profiles, can we combine Feed and Overview into one consolidated view? It would save users a click to find relevant information about the person. Also, the Contact module should also have the person's phone number for convenience.
    • The Files feature does not allow for real-time, concurrent document editing. You have to download the document, make your edits, save, and then upload a new version, which only allows for one editor at a time.
    Joseph C. Chang | TrustRadius Reviewer

    Verint Community (Telligent)

    • Analytics - while the big general questions can get answered, the details of utilization remain a mystery. More robust, refined and accurate analytics would be really beneficial.
    • Slack integration would be ideal.
    • Content display is not easily configurable. A better ability to design attractive content, do pull quotes etc. would truly enhance the platform.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    Chatter

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Verint Community (Telligent)

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Optional

    Starting Price

    Likelihood to Renew

    Chatter

    Chatter 8.1
    Based on 2 answers
    Chatter can fulfill at least 85-90% of our business requirements in an easy-to-use platform. Usability is a key requirement and we have had our share of bad usability experiences. In our experience, even the most novice users were able to pick up Chatter in a relatively short amount of time with little/no assistance.
    Joseph C. Chang | TrustRadius Reviewer

    Verint Community (Telligent)

    Verint Community (Telligent) 10.0
    Based on 1 answer
    I am not part of this decision making process, but I did provide positive feedback to the decision making board.
    Amy Hicks | TrustRadius Reviewer

    Usability

    Chatter

    Chatter 7.3
    Based on 7 answers
    It is easy to use but the impact of it feels like it is a bit antiquated. It does not feel collaborative and real time. Chatter is more akin to email versus Slack or Hangouts where it feels like problems are being solved as you are communicating.
    Anonymous | TrustRadius Reviewer

    Verint Community (Telligent)

    Verint Community (Telligent) 8.7
    Based on 5 answers
    When we migrated many of our members did not even realize we had done so. The platform is easy to navigate for end users with intuitive CTA buttons. Community managers will be able to pick up the admin console quite quickly. The admin panel is laid out in a logical manner and there is a wealth of documentation on the Telligent community for the admin functions and API.
    Lisa Allison | TrustRadius Reviewer

    Support Rating

    Chatter

    Chatter 7.5
    Based on 53 answers
    If I ever came to a situation where i needed help they do a very good job of getting back to us quickly to explain our error or why we are not seeing something. The support is quick to help provide groups or teams if you seek. Fortunately it is user friendly so I rarely need support
    Anonymous | TrustRadius Reviewer

    Verint Community (Telligent)

    Verint Community (Telligent) 8.3
    Based on 5 answers
    So far so good. We also worked with Social Edge Consulting to enable our Verint Community and would highly recommend their services
    JJ Janikis | TrustRadius Reviewer

    Alternatives Considered

    Chatter

    Skype is used more for audio calls. Chatter is used to track updates on items of interest in Salesforce. Chatter is deeply integrated with other Salesforce products. No other competing products come close. Slack is a traditional project management tool. So it does not compete with Chatter. Because of its close integration with Salesforce, it is a unique tool for Salesforce users.
    Naveen Gabrani | TrustRadius Reviewer

    Verint Community (Telligent)

    We chose Verint because we are building a technical ecosystem of various technology platforms and needed an online community platform that would allow flexibility and scale as we grow. The open API was a big factor in the decision. We liked the pricing model and as our community grows, the cost will not be prohibitive
    Anonymous | TrustRadius Reviewer

    Return on Investment

    Chatter

    • Chatter has closed deals faster, and brought us in revenue at a quicker rate in turn.
    • Chatter has left some things undone simply because people didn't see it and it has cost us a few deals.
    • Overall, Chatter has brought us a cleaner, more efficient Salesforce process and brought in revenue because of organization.
    Anonymous | TrustRadius Reviewer

    Verint Community (Telligent)

    • Helps us capture information better and share widely.
    • Accelerate best practices.
    • Increases find ability of information and people.
    • Saves time.
    • Reduces support costs.
    • Helps us reach out strategic objectives & maintain competitive advantage.
    Anonymous | TrustRadius Reviewer

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