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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Cisco AnyConnect

    Score9 out of 10
    N/ACisco offers an SSL VPN solution via AnyConnect.N/A

    Zoho Assist

    Score8.5 out of 10
    N/AZoho Assist from Zoho Corporation is a remote administration tool for SMBs and outsourced IT.

    $12

    per technician/per month

    Pricing
    Cisco AnyConnectZoho Assist
    Editions & Modules
    No answers on this topic
    Remote Support - Standard
    $12
    per technician/per month
    Unattended Access - Standard
    $12
    25 unattended computers/per month
    Remote Support - Professional
    $18
    per technician/per month
    Unattended Access - Professional
    $18
    25 unattended computers/per month
    Remote Support - Enterprise
    $28
    per technician/per month
    Offerings
    Pricing Offerings
    Cisco AnyConnectZoho Assist
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeOptional
    Additional Details——
    More Pricing Information
    Community Pulse
    Cisco AnyConnectZoho Assist
    Considered Both Products
    Cisco
    No answer on this topic
    Zoho
    No answer on this topic
    Key User Insights
    Would buy again
    96%
    Would buy again
    92 Answers
    90%
    Would buy again
    19 Answers
    Delivers good value for the price
    98%
    Delivers good value for the price
    80 Answers
    95%
    Delivers good value for the price
    20 Answers
    Happy with the feature set
    96%
    Happy with the feature set
    92 Answers
    95%
    Happy with the feature set
    20 Answers
    Lived up to sales and marketing promises
    94%
    Lived up to sales and marketing promises
    61 Answers
    88%
    Lived up to sales and marketing promises
    15 Answers
    Implementation went as expected
    96%
    Implementation went as expected
    66 Answers
    95%
    Implementation went as expected
    19 Answers
    Features
    Cisco AnyConnectZoho Assist
    Virtual Private Network
    Comparison of Virtual Private Network features of Cisco AnyConnect and Zoho Assist
    Feature
    Cisco AnyConnect
    9.2
    29 Ratings
    3% above category average
    Zoho Assist
    -
    Ratings
    AES 256-bit Encryption9.429 Ratings00 Ratings
    Kill Switch9.122 Ratings00 Ratings
    Multi-Platform Support8.828 Ratings00 Ratings
    Split Tunneling9.126 Ratings00 Ratings
    IP Address Masking9.426 Ratings00 Ratings
    No-Logs Policy9.222 Ratings00 Ratings
    Multiple Server Locations9.123 Ratings00 Ratings
    Automatic Wi-Fi Protection9.524 Ratings00 Ratings
    Simultaneous Connections9.524 Ratings00 Ratings
    Customer Support Services9.025 Ratings00 Ratings
    Remote Administration
    Comparison of Remote Administration features of Cisco AnyConnect and Zoho Assist
    Feature
    Cisco AnyConnect
    -
    Ratings
    Zoho Assist
    8.0
    24 Ratings
    1% above category average
    Screen sharing00 Ratings8.822 Ratings
    File transfer00 Ratings8.123 Ratings
    Instant message00 Ratings8.322 Ratings
    Secure remote access with Smart Card authentication00 Ratings10.02 Ratings
    Access to sleeping/powered-off computers00 Ratings7.520 Ratings
    Over-the-Internet remote session00 Ratings8.823 Ratings
    Initiate remote control from mobile00 Ratings7.414 Ratings
    Remote management of servers & workstations00 Ratings9.019 Ratings
    Remote Active Directory® management00 Ratings4.43 Ratings
    Centralized management dashboard00 Ratings8.418 Ratings
    Session record00 Ratings8.515 Ratings
    Annotations00 Ratings7.613 Ratings
    Monitoring and Alerts00 Ratings7.14 Ratings
    Multi-platform remote control00 Ratings8.616 Ratings
    Best Alternatives
    Cisco AnyConnectZoho Assist
    Small Businesses
    No answers on this topic
    N-able Take Control
    Score7.2 out of 10
    Medium-sized Companies
    No answers on this topic
    Remote Desktop Manager
    Score9.6 out of 10
    Enterprises
    No answers on this topic
    BeyondTrust Privileged Remote Access
    Score9.1 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Cisco AnyConnectZoho Assist
    Likelihood to Recommend
    9.3
    (118 ratings)
    8.7
    (24 ratings)
    Likelihood to Renew
    9.8
    (12 ratings)
    -
    (0 ratings)
    Usability
    9.2
    (97 ratings)
    8.7
    (14 ratings)
    Availability
    9.9
    (9 ratings)
    -
    (0 ratings)
    Performance
    8.9
    (3 ratings)
    -
    (0 ratings)
    Support Rating
    8.9
    (95 ratings)
    9.0
    (6 ratings)
    Implementation Rating
    9.0
    (7 ratings)
    9.0
    (1 ratings)
    Configurability
    9.0
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    10.0
    (7 ratings)
    -
    (0 ratings)
    Product Scalability
    9.0
    (3 ratings)
    -
    (0 ratings)
    Vendor post-sale
    10.0
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    10.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Cisco AnyConnectZoho Assist
    Likelihood to Recommend
    Cisco
    Providing secure remote access with a robust VPN, creating an encrypted tunnel so employees can safely access internal company resources like file servers and private apps from anywhere. It also allows enforcing device compliance: depending on policies, checks whether a device has an active antivirus and the latest OS updates before allowing it to connect. When there is not much need for remote access, the cost is too high.
    Incentivized
    Read full review
    Zoho
    If you have many remote users in challenging-to-access locations and they use multiple platforms (Windows, Mac, Linux), Zoho Assist is the solution. If you have a limited budget, you'll like Zoho Assist pricing. If you have a large team of IT technicians, you'll appreciate Zoho Assist's concurrent usage licensing.
    Incentivized
    Read full review
    Pros
    Cisco
    • All Cisco AnyConnect data transfer processes are secure to enhance security.
    • It can connect multiple terminals across various sites directly.
    • Centralized management of the workstations connected to the network became easier than ever for managers with multiple locations in the organization's workforce.
    Incentivized
    Read full review
    Zoho
    • One user's computer screen is black, no task bar and start button, after system crush, Unattended Access help me remote control it and use tools under quick Launch to change system settings and created new account for the user, so she can work few hours later.
    • One user computer need help vpn setup but it is not on Unattended Access list, so I create a temporarily Remote Support session, send the link to him by WhatsApp, after he download and install agent, I can connect and remote control it.
    • Sometimes user computer has randomly happening issue, I will connect it by Zoho Assist, record the remote screen, then will catch the issue and know it's triggered
    • sometimes I use video chat as a meeting tool with users
    • The file transfer by web client is useful for me, most of time is to upload files into user computer when it is not able to access our network drive
    Incentivized
    Read full review
    Cons
    Cisco
    • Cisco AnyConnect can use the system resources as long as the program is being run.
    • Account activation may be very difficult when connecting from areas requiring captive portal login, if certain settings are not allowed.
    • By default, it is possible to request the user to authenticate again at specific intervals.
    Incentivized
    Read full review
    Zoho
    • Instructions to the tech and the person receiving support could be more clear.
    • Providing mobile support is still a bit clunky. Interacting with the user's device on the other end is not totally functional.
    • It would be nice to have a PC app to use instead of accessing via the browser.
    Incentivized
    Read full review
    Likelihood to Renew
    Cisco
    It is perhaps the second most functional tool we have, it will definitely be renewed every year. Our network is stable, which ensures that there is less for our technicians to troubleshoot, which frees them up to ensure other parts of the company are maintained. This keeps our costs low and our downtime at a minimum.
    Incentivized
    Read full review
    Zoho
    No answers on this topic
    Usability
    Cisco
    It is very useful tool for companies having hybrid work culture. It will allow their employees to work seamlessly from home, office, other branches. This tool will increase your productivity as it will facilitates your employees to access corporate applications 24x7. Overall it is easy to use, deploy and integrate.
    Incentivized
    Read full review
    Zoho
    Zoho Assist has proven to be a highly effective and reliable tool that I use on a daily basis. While the "wake up" feature occasionally fails to respond, this seems more likely due to network connectivity issues rather than a flaw in Zoho Assist itself. On rare occasions, the unattended access installation doesn't appear on the administrator's dashboard, which could potentially be caused by firewall restrictions rather than a problem with the software. Aside from these minor and infrequent issues, the platform has consistently performed well and has become an essential part of my workflow.
    Incentivized
    Read full review
    Reliability and Availability
    Cisco
    I have been using Cisco AnyConnect for past two years and thus I can say very firmly that I have never seen the outage from the Cisco AnyConnect services either It is VPN, System Scans or the Network Connectivity. Talking about the errors likewise major errors I have faced throughout my period of use.
    Incentivized
    Read full review
    Zoho
    No answers on this topic
    Performance
    Cisco
    Absolutely no speed issues, and I see no evidence of slowdowns across any of the multiple platforms I use daily. It's operation is completely invisible most of the time, except where there is a loss of connection due to server issues or a loss of power. Everything loads quickly and accurately.
    Incentivized
    Read full review
    Zoho
    No answers on this topic
    Support Rating
    Cisco
    I don't know but nobody provides proper support for us as end user. They should have people to check whether end user is facing issues or not. Cisco AnyConnect having very high charges and still there is no proper support! Many requests and many tickets have opened, but the working speed is very low for the support team! They should have it to optimize.
    Incentivized
    Read full review
    Zoho
    Support is terrible. Quick to initially respond with the boilerplate "The information provided by you should be sufficient for my development team to analyse this further. I shall also write back to you as soon as I get an update from them on this
    regard." And then you will hear nothing more from them. Chase further and you'll get stock responses such as "Our development team are still looking into this," etc.
    Read full review
    Implementation Rating
    Cisco
    Our Managed Services vendor helped us with the implementation. When we initially setup our AnyConnect using MFA for remote connectivity, the setup was easy and straight forward and worked just fine. After a year, we decided to change to an "always on" feature and use machine and user based security certificates instead of MFA. We had to open a ticket with Cisco support and have their assistance getting this feature to work. Turned out they had a small bug in the code for that version of AnyConnect and it has since been corrected. We have had no issues with the upgrades since that time. The deployment of the software to the user machines was done with SCCM and was straight forward. The user machine upgrades are easy - when the user machine connects and sees a new version available, it upgrades itself! What could be easier?
    Incentivized
    Read full review
    Zoho
    Make it easier to deploy mulitple agents for different departments.
    Incentivized
    Read full review
    Alternatives Considered
    Cisco
    Cisco is one of our core partners besides Microsoft and SAP. And so yes, we are utilizing very many projects from Cisco. I would mention the whole networking equipment, the routing equipment, the wireless LAN, and also when it comes to infrastructure to compute infrastructure, we are utilizing Cisco servers within our converged infrastructure Flex spot. So we have been running a flex bot from Cisco, NetApp, and VMware for 12 years, and we are still very satisfied with the product. We are looking forward to upgrading to the newest blades and fabric interconnect to continue this journey.
    Incentivized
    Read full review
    Zoho
    The value for Zoho Assist and the functionality is superior to what is now known as LogMeIn Resolve. I knew it before as Goto Assist. My decision to try out and ultimately purchase Zoho Assist has been a great one for my business. I am glad I heard about Zoho Assist and will continue using them for years to come.
    Incentivized
    Read full review
    Scalability
    Cisco
    Cisco AnyConnect has been a speedy, reliable, and efficient tool for the creation of your own VPN whatever location that you've brought your laptop. Customer support is consistently top-notch, coming up with quick fixes to whatever difficulties are thrown your way. I would not hesitate to reccommend Cisco AnyConnect to any business that needs connected employees throught the world.
    Incentivized
    Read full review
    Zoho
    No answers on this topic
    Return on Investment
    Cisco
    • We are able to seamlessly work on multiple clients daily, and it allows us to quickly handle more projects at the same time.
    • Cisco AnyConnect has allowed our own company's coworkers to remotely connect back to the corporate network, easily assisting work schedules and processes, during the COVID-19 pandemic. Being forced to work remotely, meant our processes still happened quickly and efficiently, by being able to leverage and use Cisco AnyConnect VPN.
    • Even prior to the COVID-19 pandemic, I have worked 100% remotely for a few years now. This was always due to the reliable connectivity and ease of use with Cisco AnyConnect VPN. I live 2+ hours from our nearest corporate office, and even further from some of my client locations, and I have always been able to connect to any of my multiple Cisco AnyConnect VPN connections, within seconds.
    Incentivized
    Read full review
    Zoho
    • Zoho Assist helped in managing our files and records even if ours is not an Enterprise version.
    • Connectivity is maintained despite having faced some latency issues, thus allowing us to save more time and money.
    • Low maintenance costs, since Zoho Assist is cloud-based
    Incentivized
    Read full review
    ScreenShots

    Zoho Assist Screenshots

    Screenshot of On-demand Remote SupportScreenshot of Browser-based Remote SupportScreenshot of Unattended Access to remote computersScreenshot of Detailed Analytics